My Vision Express vs myCare iMedicWare: Which is a better fit?

The excellent help in answering all our questions on how to best use the program. The staff who help who are very patient and clear in solving all our problems.

The customer service is horrible. We don't have time to call every time there's a problem, which is daily.

I really am in great appreciation of our Customer Service Relations Analyst. She always is finding a way to help me with some program issues, which I haven't had that many.

This software is a terrible electronic healthcare software. Every year we have tried to attest to meaningful use (now MIPS) and the software does not work.

As for the vendor, the support has been excellent. Any issues I have run in to (very little by the way), have been resolved very quickly.

We had an earlier version of this program, and that was bad.

I think that its such a powerful tool to have that no matter what you are using it for, whether its for exams or practice management or both, you will find it very useful and easy to use.

If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness.

The clinical aspect of the ophthalmology-specific software was good to very good, and the product also incorporates patient scheduling and some billing functionality.

Worse than that the company was barely able to offer support and management, it was also arrogant and unresponsive. They seemed to know that they had you and that was it.

Get a DEMO you will love it. It is so user friendly and the reporting is great.

The are no more files to pull or lose. The system automatically bills for services as they are charted, so there are no lost charges.

The support team and training are the best. This is the most user-friendly software I have ever had the opportunity to use.

The software updates are very poorly rolled out. There is no communication about what they are taking away and what they are adding.

We have been working with management of KeyChart since 1989, back in the days of PRISM Data Systems. They are wonderful reliable people.

Every time they perform an update, whether it's designed to address Meaningful Use or fix a known problem, the software's performance suffers in the most negative and impacting ways.