---
title: "Compare HoneyBook vs PayPal 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare HoneyBook and PayPal based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/162588-207944/HoneyBook-vs-PayPal"
page_type: "comparison"
language: "en"
---

# HoneyBook vs PayPal Features and Cost Comparison

Last updated September 16th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HoneyBookPayPal2/4 selected

[HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/)

[PayPal](https://www.capterra.com/p/207944/PayPal/)[4.6 (26,663)](https://www.capterra.com/p/207944/PayPal/reviews/)

[## HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/)

Starting Price

$36.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [689 reviews](#user-reviews)

Positive

647

Neutral

24

Negative

18

[## PayPal](https://www.capterra.com/p/207944/PayPal/)[4.6 (26,663)](https://www.capterra.com/p/207944/PayPal/reviews/)

Starting Price

$0.29

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [26,663 reviews](#user-reviews)

Positive

25,055

Neutral

1,076

Negative

532

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 24,065 reviews from payment processing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

Data Security

4.8

Online Payments

4.6

Payment Fraud Prevention

NA

Debit/Credit Card Processing

4.5

Expense Tracking

4.7

100%Fit

High performer

Feature ratings

Data Security

4.6

Online Payments

4.7

Payment Fraud Prevention

4.5

Debit/Credit Card Processing

4.5

Expense Tracking

3.9

User satisfaction

User satisfaction

4.7

User reviews[689](https://www.capterra.com/p/162588/HoneyBook/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.6

Customer support

4.7

User satisfaction

4.6

User reviews[26,663](https://www.capterra.com/p/207944/PayPal/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.5

Customer support

4.2

Price starts from

Price starts from

$36Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$0.29Other, Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

HoneyBook is used by event planners, photographers, designers, consultants, coaches, doulas, trainers, interior designers, marketers, social media managers, and creative professionals.

Best for

PayPal caters to small business, eCommerce platforms, marketplace, enterprises, or developers and offers payment processing solutions.

## User reviews

Pros & cons

RP

Ryan P.

Graphic Designer

> "My favorite thing about it is that You can manage the entire client journey from inquiry to contract to payment and delivery in one place."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7113102)

JP

Jodi P.

Manager

> "Instead of being able to quickly schedule a live support call and show the issue in real time, I had to type everything out in chat and wait..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7171375)

JM

Jon M.

Financing

> "HoneyBook is a comprehensive client management platform, ideal for freelancers and small businesses, especially in creative industries like..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6578757)

SB

Sabre B.

Systems Strategist

> "I didn’t like how sometimes the payment processing wouldn’t work for some of my clients but it would work with others."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7120395)

KK

Kelvin K.

Web Developer

> "HoneyBook allocates robust project management capabilities which allows me to automate web development projects in real-time."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6743857)

JP

Jodi P.

Manager

> "That creates confusion for the client immediately after they have paid."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7171375)

AG

Ashleie G.

Maternal and early childhood systems analyst

> "It’s easy to setup and receive payments, send and receive emails and contracts with my customers and rarely have I had any tech issues."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7147872)

MM

Mohammad M.

Splunk System Administrator

> "It fails to show changes made in my integrated Google Calendar on the calendar at the last minutes."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6775331)

DJ

Daphnah J.

Web Designer

> "What I like most about HoneyBook is that you can have your scheduler, contracts, products and checkouts all in one platform."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6613382)

NA

Nicole A.

Photography

> "I couldn't keep the program due to the cost of it, it was out of my budget, there are a lot of features but for me as a freelancer, I was just..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6817834)

AA

Abby A.

Fitness Coach

> "I use it a lot and it save me the time of contacting clinets to remind them subscription renewing."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7058695)

ML

Matthew L.

Operations Manager

> "The setup process is a bit tricky and unless you have familiarized yourself with template creation, pay someone to build your templates, or find a..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6004733)

ANDREY V.

CEO

> "Generous starter plans that let you save money up front when starting a new business."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7031454)

RM

Ryan M.

Owner

> "It was limited in features so it was hard to use for scaling a service based business."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6737388)

AJ

Amy J.

Owner

> "I can easily brand my proposals, invoices, contracts, client portals, etc. "

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6662959)

TD

Tom D.

Owner and Lead Photographer

> "I found HoneyBook to be lacking in metric analysis and social media management."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6775805)

LT

Labidi T.

IT Manager

> "It also integrate well with other tool which helps create invoices with ease without much hassles."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6868672)

RP

Ryan P.

Graphic Designer

> "My least favorite thing is the price."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7113102)

MP

Marissa P.

Executive Director

> "Payments were easy to setup and it helped manage all the vendors and bands we book for our music festival."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7080111)

KF

Katelynn F.

Digital Marketing Manager

> "Price has increased to an amount that I personally find unreasonable, it's no longer worth the money."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7058526)

CF

Chris F.

Manager

> "A great CRM interface that makes it very easy to run your own books, contracts, client communication, and take payments."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6752787)

AB

Angela B.

Owner

> "Also, the payment deposits are the slowest on the market - days! If you use Square, you get the deposit the next day - same for all other CRMs. If..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6243031)

Owen C.

programmer

> "It makes it easier for me to have all the detailed information about each project in one place and having my scheduling calendar makes all my work..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6282488)

DG

Desiree G.

Peer support worker

> "Cuatomer service was a little slow responding to a question i had."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6672787)

VR

Verified Reviewer

Head Photographer and Owner

> "It helped our Photography business with workflow and creating templates."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6882217)

SP

Scott P.

Owner, manager

> "The financial reports are not accurate."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6541428)

Owen C.

programmer

> "It is an innovative tool where each function is unique and serves to have an improved organization of my work, in task management it is easy to..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6282488)

BM

Brandy M.

Manager

> "The customer service response time isn't as prompt and efficient as I hope; while they provide good answers, they don't respond quickly."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6476331)

VC

Vanessa C.

Sales Manager

> "It has any intuitive features rich interface that is very easy to navigate."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7114690)

John S.

Social Media Consultant

> "Another potential issue with HoneyBook is its limited customization options. While the platform does provide users with a range of templates and..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4639115)

ML

Matthew L.

Operations Manager

> "The software has made our small business more efficient and allows us to focus on the clients, as we run a client based business, it is important..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6004733)

Tess W.

CEO/Founder

> "An unsolicited internal situation occurred in which the staff at Honeybook was clearly at fault. As opposed to utilizing the philosophy of 'the..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4233051)

Anthony R.

finance and international business

> "I manage the entire flow of information from my clients in a more organized way, controlling and monitoring each one, it allows me to be more agile..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6321686)

MG

Monche G.

CEO

> "I didn’t like that the pricing system was very high, especially for startup businesses"

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6457709)

CM

Christian M.

Facebook Ads Strategist

> "Invoicing, contract signing and project tracking are made user-friendly by HoneyBook"

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6735832)

TB

Tracy B.

CEO

> "Customer service is pass-the-buck and no phone number and call backs hours to days later…don’t bother calling on a Friday afternoon, and if u do..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4514939)

Caroline B.

Bachelor in Supply Chain Management

> "I like it because I don't have to move between several applications to do my job, it has all the necessary tools to make my job more efficient, and..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6433762)

TB

Tracy B.

CEO

> "Extremely slow to create something, it freezes, slow to upload assets, not intuitive to use whatsoever, help docs are vague."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4514939)

JR

Julie R.

CEO Owner

> "I am currently exploring all the other features to enhance my overall customer experience."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7014539)

TB

Tracy B.

CEO

> "I once begged them to add non-gmail email and they told me their software was “not sophisticated” enough for me."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4514939)

KF

Katelynn F.

Digital Marketing Manager

> "Besides an unnecessary jump in price, it's been a positive experience with ease of use, clients have no issues navigating their files."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7058526)

EC

Elizabeth C.

Owner/ Manager

> "That it doesn't connect or integrate at all to my other primary platform I use on a regular and daily basis."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4965072)

PW

Peggie W.

Manager

> "Overall a great experience and is generally positive especially for freelancers and creative peeps that need more of an intuitive system for..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6636457)

Tess W.

CEO/Founder

> "They went out of their way to offend me and as a privately-owned company, I guess they have it as a right, but I think the diverse demographic..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4233051)

KW

Kimb W.

Owner

> "It is advantageous when you deal the organization problems in a very correct and proper way thus there can be no disorganization at all"

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6743082)

TB

Tanya B.

Owner/Paralegal

> "I have used quite a few payment platforms but couldn't even send an invoice using this program."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#SoftwareAdvice___4868837)

SB

Sabre B.

Systems Strategist

> "It definitely was was to use when I started my entrepreneur journey"

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7120395)

NP

Nicholas P.

Owner

> "Honeybook, although it technically allows this, has a glitch that combines the branding at the footer of a template document that is client-facing...."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3362986)

DT

Deja T.

Operations Administrator

> "I like the consistent updates and the ability to collaborate with peers."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6672454)

Victoria N.

Creative Owner

> "Sometimes editing things for a client when they don't like it is more difficult such as payment dates or legal terms if you include the contract..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3576482)

MK

Madeline K.

Account Executive

> "I like how comprehensive HoneyBook is in listing out contact details, project history, and communication points pertinent to specific clients of..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___5099918)

KB

Kitty B.

CEO

> "The only reason I stopped using it was that I was using wave accounting at the time and it was too much work to transfer the sales into it, I..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3506651)

BT

Bradley T.

Website Consultant

> "It's good for the user that wants everytning in one place and doesnt need to customize much."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6578225)

SM

Samuel M.

Student

> "the tech support behind them is very poor and sometimes find it difficult to efficiently manage my business."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3989044)

DG

Desiree G.

Peer support worker

> "The signature makes personal and businesses emails feel put together!"

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6672787)

Dheeraj U.

Business Development Manager

> "In comparison to other firms, the processing and quick deposit costs appear to be expensive."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4521770)

VC

Vanessa C.

Sales Manager

> "The interface is very easy to use and customize."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7114690)

Louisa C.

Customer Success Manager

> "Not worth the cost, expensive compared to other software"

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6469060)

EE

Elizabeth E.

Vp Chief Publishing Officer

> "My highlight is the fact that I can have everything that concerns a client all in one place."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6604290)

AE

Anisha E.

Virtual Support Professional

> "The only con I have found with Honeybook is the lack of a download feature for contracts and invoices after they've been executed."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3391283)

AW

Amber W.

Lead IT Project Manager

> "It was easy to setup."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7166617)

JM

Jocelyn M.

Certified functional nutrition counselor

> "Forms I uploaded for honeybook to place in system for me are not in the same format I sent them and are not user friendly for my clients."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3511200)

Sarah D.

CEO

> "The pricing is very reasonable."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7138760)

VP

Vanessa P.

CEO

> "I've had some clients complain that it's not always easy to log in or to navigate the software."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4432165)

GF

Gregor F.

Photographer

> "All my business management relies on using this solution, it's accessible and reliable"

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6763374)

Dheeraj U.

Business Development Manager

> "Some of my clients find the email threads quite bothersome."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4521770)

ML

Matthew L.

Operations Manager

> "The desktop and mobile app add flexibility to what you can do with your business at home, in the office, or on the go."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6004733)

Tess W.

CEO/Founder

> "Unfortunately, in almost 2023, this is one of the only companies in my professional experience I've ever experienced racial bias."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4233051)

VR

Verified Reviewer

CEO and Lead Consultant

> "It needs some improvements but overall it's a good tool for the money."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7092722)

RH

Rachel H.

Photographer

> "I don't care for the home page set up, sometimes notifications don't show for me or they clear before I've clicked them."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3773533)

DG

Desiree G.

Peer support worker

> "I really enjoyed the amount of creativity you can use to create your signature. "

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6672787)

AL

Alexandra L.

Audio Producer

> "I was overwhelmed by the amount of places I stored different components of my business - invoices, contracts, to-do lists, payment plans, the list..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___2850592)

SB

Sara B.

Teacher

> "I liked how I could set up my invoices and send them"

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6548096)

VR

Verified Reviewer

Interior Designer

> "The purpose of Smart Files is kind of pointless if I have to keep customizing my own templates."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#GetApp___3792359)

AJ

Amy J.

Owner

> "It is such a life-saver for my business for so many parts of my client processes."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6662959)

Anela M.

CEO + Digital Product Creator + VA

> "It takes a long time to get everything set up."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4120133)

RA

Rachel A.

Lead Floral Designer

> "It’s like having a part-time assistant, and that’s especially helpful in busy seasons."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6866938)

TI

Teri I.

Owner

> "The date field for smart files doesn't allow proper birth years."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3554315)

Mai M.

VP of Events

> "I found the entire experience to be streamlined and incredibly user friendly."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7065985)

JH

Jane H.

Director

> "I wish I could have done more but there was a major stumbling block"

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4477190)

CF

Chris F.

Manager

> "A great CRM interface that makes it very easy to run your own books, contracts, client communication, and take payments."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6752787)

John S.

Social Media Consultant

> "Another potential issue with HoneyBook is its limited customization options. While the platform does provide users with a range of templates and..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4639115)

VC

Vanessa C.

Sales Manager

> "It has any intuitive features rich interface that is very easy to navigate."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7114690)

TB

Tracy B.

CEO

> "Extremely slow to create something, it freezes, slow to upload assets, not intuitive to use whatsoever, help docs are vague."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4514939)

PW

Peggie W.

Manager

> "Overall a great experience and is generally positive especially for freelancers and creative peeps that need more of an intuitive system for..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6636457)

VP

Vanessa P.

CEO

> "I've had some clients complain that it's not always easy to log in or to navigate the software."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4432165)

Arif W.

employee

> "The user interface is clean and easy to navigate, and the platform offers a wide range of features including contract and invoice creation, task..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4531283)

KK

Kathryn K.

Operations Manager

> "It wastes so much time that it made me wonder if we wasted more time trying to use this clunky app than just doing things the way we were used to..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3095611)

SM

Samuel M.

Student

> "it helps me efficiently manage my finances in my business, and its integration with other softwares that i use is quite good."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3989044)

EC

Elizabeth C.

Owner/ Manager

> "That it doesn't connect or integrate at all to my other primary platform I use on a regular and daily basis."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4965072)

AV

Asha V.

Beauty Specialist

> "It is very easy to use and successfully integrates with Gmail."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6405527)

HC

Hollowow C.

Photographer

> "It took me a while to navigate through all the different options."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___2861376)

CB

Chloe B.

CEO

> "The ease of use and the simple integration ability."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3513922)

DG

Desiree G.

Peer support worker

> "Cuatomer service was a little slow responding to a question i had."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6672787)

BK

Bridgette K.

ceo

> "The integration process is easy."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___3579571)

BM

Brandy M.

Manager

> "The customer service response time isn't as prompt and efficient as I hope; while they provide good answers, they don't respond quickly."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6476331)

VC

Vanessa C.

Sales Manager

> "It has any intuitive features rich interface that is very easy to navigate."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___7114690)

Tess W.

CEO/Founder

> "An unsolicited internal situation occurred in which the staff at Honeybook was clearly at fault. As opposed to utilizing the philosophy of 'the..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4233051)

KW

Kimb W.

Owner

> "It is advantageous when you deal the organization problems in a very correct and proper way thus there can be no disorganization at all"

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___6743082)

TB

Tracy B.

CEO

> "Customer service is pass-the-buck and no phone number and call backs hours to days later…don’t bother calling on a Friday afternoon, and if u do..."

[See full review](https://www.capterra.com/p/162588/HoneyBook/#Capterra___4514939)

[View Reviews](https://www.capterra.com/p/162588/HoneyBook/reviews/)

Melanie M.

Coach

> "The free version gives me plenty of options, including creating a custom PayPal.me link which makes sharing my business with others even easier. Whenever I've needed to reach out to..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7129143)

VR

Verified Reviewer

Founder and Principal

> "In using the debit card, or if you use it as a bank account, it will sometimes randomly decline transactions (which can be super embarrassing), and even make transfers seem impossible..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7145449)

CD

Cody D.

Performance Head

> "Paypal easily adds my bank account and make secure payment using the email and the otp , even after i do my payment i got the invoice receipt over the email which is so useful for me."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7181696)

BZ

Briana Z.

Art Instructor

> "Accessing PayPal statements for PayPal Credit can be tricky- the bug is the page often won't load and the site encounters issues and error messages when trying to download statements."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7166632)

SR

Shawn R.

Graphic Design - Art and Creative Direction

> "Fast payments received from international clients, simple interface for creating professional invoices, reassuring security for transactions, handy mobile app for tracking payments on the..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7200986)

Deepeshkumar G.

Techno Functional Consultant

> "QR scanning facility is not available in my region and the international money transfer takes 24 hours hold in paypal account."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7148059)

NW

Nathaniel W.

Chef and Bartender

> "PayPal used to provide a lot of efficient money moves as far as quicker payments and efficient execution through apps that allow you to buy things such as plane tickets, hotels concerts,..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7199294)

Bruno M.

Sales Executive

> "Another disadvantage of PayPal is that it might limit the account in case of high sales volume, large transactions, or several failed attempts in a short period of time."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7188234)

VR

Verified Reviewer

Administrative

> "I also like the data managing feature of transaction history where I can review my past receipts and invoices, which helps me in expense management. Whenever I find any glitch like delays..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7186832)

Michelle C.

CEO

> "Some parts of PayPal can be confusing, especially when trying to understand fees, payment holds, invoices, prepaid cards, or why a payment method is not working the way expected."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7179833)

AP

Ashley P.

Founder, Princial Consultant

> "PayPal is a reliable payment solution for businesses that need a convenient way to send payments, receive money, track transactions, and maintain organized financial records."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7174661)

VR

Verified Reviewer

Software Engineer

> "In addition, customer support experiences may vary, and resolving account-related issues can sometimes take a long time. Although PayPal is widely trusted and convenient, these problems..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7146875)

JE

JoBeth E.

CEO

> "It allows me to send and receive money quickly, manage transactions in one place, and securely pay for goods and services without having to repeatedly enter financial information."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7129494)

BB

Bruno B.

Creative

> "Limited Customization: Business tools, specifically in-app invoice customization and reporting, are described as dated or limited."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116070)

Deepak G.

Administrative executive

> "My overall experience with the PayPal is highly positive I would say that PayPal is the central application and portal to get money from most of the international vendors who are ready to..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7189314)

Rabindra K.

Network Security Administrator

> "The biggest drawbacks are the fees that add up quickly—especially the 3-4% currency conversion markup on international payments, the 1.75% instant transfer fee, and dispute charges for..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7055751)

Bruno M.

Sales Executive

> "What is more, PayPal has such advantages as High Security since all the financial data of the user is encrypted, availability in more than 200 international markets and numerous..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7188234)

NC

Nikki C.

permit technician

> "The main downsides of PayPal are the fees, especially for business transactions, and occasional holds on funds that can slow down cash flow."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7139057)

BH

Braden H.

Senior Product Designer

> "The product balances functionality and simplicity well, making payments, invoicing, and expense management accessible for different types of users. While there are opportunities to..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7195378)

SP

Susan P.

CEO-Owner

> "Even when I’m just making normal transactions, it can be frustrating if a payment gets flagged and my funds are temporarily frozen while verification is requested."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7167844)

VR

Verified Reviewer

Software Engineer

> "It has simplified online payments, invoicing, expense management, and record keeping by providing organized transaction data and easy access to payment history."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7184779)

Tony U.

Co-Founder CMO

> "The main downside is that fees can build up over time, and when issues happen, refunds, disputes, or account reviews can sometimes feel slower than expected."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7120000)

Sachin K.

Operations Manager

> "The ease of setup, broad integration support, and trusted reputation make it a practical option for freelancers, e-commerce businesses, and everyday users. While fees and occasional..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7148707)

VR

Verified Reviewer

Data Encoder

> "Additionally, the tendency to "freeze" accounts or hold funds for 21 days during sudden spikes in activity can be a major hurdle for small businesses."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7124768)

CA

Christopher A.

Commercial Director

> "The convenience in terms of the invoicing processes is incredible, and our sales department can easily create and transmit professional payment requests to our foreign distributors of..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116491)

AE

Amrin E.

Marketing Director

> "Occasionally, account reviews or verification requirements can slow down access to funds, which may be inconvenient for businesses that rely on quick cash flow."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7161766)

VR

Verified Reviewer

Software Engineer

> "I especially like the invoicing feature, detailed transaction history, and expense tracking, which make it easier to manage personal and business finances."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7184779)

MM

Mark M.

Owner

> "The fee structure of PayPal can be very high if you don't know how to properly use it, or if you need to convert funds from one currency to another, which it often prompts you to do."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7120131)

MK

MO K.

MD

> "PayPal is a solid, professional platform that makes sending and receiving payments very simple. While the fees are a bit high, the security and global acceptance make it worth using for..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7136550)

VR

Verified Reviewer

Administrative

> "The only thing I dislike about Pay Pal is the app glitches, like data loading issues or getting the payment notifications late."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7186832)

VR

Verified Reviewer

Software Engineer

> "It supports international transactions, making it very useful for freelancers, online businesses, and customers who buy products or services from different countries."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7146875)

Kabeer Q.

public relations

> "The Fee Tax: Watching $10 to $50 vanish from every major invoice feels painful, especially when competitors offer cheaper bank-to-bank transfers."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7184118)

NO

Nelson O.

Systems administrator

> "I can send money to friends, pay bills, split expenses, and shop online with just my email or phone number, and the app makes everything feel quick and straightforward."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116834)

ET

Eldho T.

battery test tecnication

> "Funds can be held for up to 180 days if a "permanent limitation" is placed, which can be devastating for small business cash flow"

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7129999)

PP

Piyusha P.

Customer service

> "I also appreciate the invoicing capabilities, buyer and seller protection features, and seamless integration with online stores and marketplaces."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7168831)

NAGESH B.

Sr Transaction Processing Officer

> "PayPal’s automated security systems are notoriously aggressive. If they detect a "spike" in your sales or a "suspicious" login, they can freeze your balance for 21 to 180 days."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7089433)

NM

Nicole M.

Breeder

> "There are so many different options to use with PayPal, I like that I can connect it with my eBay account and make purchases and it also has the pay later feature."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7155455)

NS

Naveed S.

computer typist

> "Sometimes payments get held or delayed unexpectedly for security reviews, which can slow down cash flow when dealing with tight deadlines."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7189422)

YL

Yasmine L.

Esthetician

> "I like how large PayPal has expanded, it feels like they were originally a payment processor a way to send funds, now I love how they have payment plan options, large loans, and they are..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7132237)

Wills S.

Brand Designer

> "PayPal made international commerce feel local. If you've ever tried to buy something from an independent creator halfway across the world, standard banking can be a nightmare of wire fees..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7182039)

DR

Dave R.

Manager

> "The platform has consistently provided a secure and convenient way to manage payments, with quick transaction processing and dependable buyer protection."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7183065)

EA

Estrella A.

Software Engineer

> "Their customer support chat is often unhelpful, and resolving account bugs or payment issues feels impossible with their automated messaging."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7180023)

DW

Dylan W.

Operations Manager

> "Creating invoices are an absolute breeze because it automatically generates the entire form based on just the payment information you used and submitted."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7184946)

Valery C.

Digital Philanthropy Officer

> "Sometimes it is buggy with payments if you attach gift cards, and it becomes annoying to deal with since payments seems to go through but then don’t."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7177151)

Deepak G.

Administrative executive

> "they only charge the nominal fee of about 4% per transaction and I I have rarely used their customer support services free are easily available and there are no lags in the transfers of..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7189314)

VR

Verified Reviewer

Teacher

> "Also, sometimes the customer support takes a bit longer to resolve account holds or verification issues, which can delay urgent payments."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7159479)

Mai M.

VP of Events

> "The ease of linking your various accounts ands cards allows our clients to make payments without exposing personal financial details with us."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7120918)

VR

Verified Reviewer

Software Engineer

> "Users may face extra charges for currency conversion, cross-border transactions, or receiving payments, which can reduce overall earnings."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7146875)

SP

Susan P.

CEO-Owner

> "What I like most about PayPal is how it reduces friction in everyday payments. Once my account is set up, I don’t have to repeatedly pull out my card or retype long billing details."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7167844)

Tanya D.

President

> "There were sometimes some glitches when trying to use it since one account was logged it, would not allow that to log out and change to make a payment."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7183841)

NN

Nyasia N.

Assistant Residence Manager

> "PayPal also provides strong security features that help protect personal and financial information, making users feel safe when sending or receiving money."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7191333)

DR

Dave R.

Manager

> "Transaction fees can be higher than some alternative payment platforms, particularly for business transactions or receiving certain types of payments."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7183065)

Sibahle N.

Customer service advisor

> "I love that I can use paypal to receive money from international banks with ease, I can then send that money to my local within minutes"

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7199011)

Jennifer H.

Manager

> "However, higher fees, occasional account holds, and some integration cleanup with QuickBooks Online can be drawbacks."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7142902)

Shivajatkumar G.

Assistant IT OFFICER

> "I also appreciate its global reach, user-friendly platform, fast transactions, and commitment to protecting both customers and businesses from fraud.""

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7187922)

VR

Verified Reviewer

Founder

> "I understand the need for fraud prevention, but the way funds were held and limits were applied felt excessive given that we were already an established ecommerce business."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7154220)

AA

Abdalmeged A.

It engineer

> "Transaction history and invoicing tools are well-organized, making expense tracking straightforward for both personal and business use."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7154507)

VR

Verified Reviewer

CEO

> "In some cases, account limitations or holds on funds may occur without clear or timely communication, which can be frustrating."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7134942)

Yuriy Y.

Owner

> "It provided a secure, widely accepted platform for online payments and cross-border transactions, reducing friction and increasing confidence in everyday financial interactions."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7072314)

Alex M.

CEO

> "The fees for receiving payments via credit card can add up, and customer support can sometimes be slow to resolve disputes."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7177532)

EB

Emma B.

Financial Controller

> "We can easily track and audit all transactions and it integrates with our accounting software leading to quick and accurate reconciliation of accounts."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7084769)

RR

Rhonda R.

Administrator

> "It has too many items that it charges for, too many ways they try to take from users, and too little customer support."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7166187)

VR

Verified Reviewer

Software Engineer

> "PayPal offers a secure and user-friendly payment platform that makes sending, receiving, and managing payments very convenient."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7184779)

VR

Verified Reviewer

Software Engineer

> "The biggest drawback is the transaction and currency conversion fees, which can become expensive for frequent international payments."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7184779)

LL

Lois L.

Office Manager

> "Online businesses may vy for my purchases but I always select companies that use Paypal because I've learned to trust them. When a company uses PayPal they are using a company that..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7070741)

VR

Verified Reviewer

Systems Administrator

> "Some buyers struggled with paying the ‘extra’ goods and services fee for their ‘insurance’ that they had PayPal’s protection if something went awry but it was only a few."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7189235)

ET

Elena T.

CMO ecommerce

> "I personally like that you can easily create a business account in different currencies to create invoices, and it's super easy to integrate with WooCommerce or any other e-commerce..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7165284)

VR

Verified Reviewer

Admin

> "Bugs and Issues: Occasional app glitches like delayed notifications or login issues can disrupt the experience."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7126777)

ET

Eldho T.

battery test tecnication

> "The materials used and how well the item holds up over time. How effectively the product fulfills its intended purpose compared to its advertising. How intuitive and aesthetically..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7129999)

NHH

Nguyen H. H.

Deputy Service Manager

> "The customer support response times are not consistent and the customer may not be able to get a response when needed."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7163565)

Alexis L.

Owner

> "I enjoy the ability to invoice from the app effectively and for my customers to get it and submit payment immediately."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7139239)

VR

Verified Reviewer

Software Engineer

> "PayPal is that its transaction fees can sometimes be high, especially for small businesses, freelancers, and international payments."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7146875)

Abdelrahman A.

Associate Software Developer

> "Whether I am handling payments for custom development projects or managing financial transactions for a retail e-commerce page, PayPal provides a secure and universally trusted platform."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7105211)

Kabeer Q.

public relations

> "Dispute Drama: If you ever have to actually file a dispute, the interface becomes incredibly clinical and bureaucratic."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7184118)

PP

Piyusha P.

Customer service

> "The user interface is intuitive, making payments, refunds, and account management simple even for non-technical users."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7168831)

AA

Anis A.

Software developer

> "PayPal provides a useful pay in 4 options but has no actual customer service for solutions regarding the program."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116929)

RS

Radha S.

Legal Assistant

> "I appreciate how easy it is to send and receive money, link multiple payment methods, and keep clear records of past transactions, which is especially helpful for online purchases and..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7121765)

PS

Peter S.

Backend Developer

> "My account has once be hold for like 21days, I dislike how they freeze account and also the high transaction fees"

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7117323)

RC

Raul C.

Electrician

> "Great experience, I start using it to send or received money on the safetys way, after that paypal include the 4 payments program, that have been so usseful and succesful for me, have..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7075446)

JE

JoBeth E.

CEO

> "Additionally, when issues arise, such as holds or disputes, the resolution process can sometimes feel slow or lack clear communication"

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7129494)

SR

Shawn R.

Graphic Design - Art and Creative Direction

> "Fast payments received from international clients, simple interface for creating professional invoices, reassuring security for transactions, handy mobile app for tracking payments on the..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7200986)

BB

Bruno B.

Creative

> "Limited Customization: Business tools, specifically in-app invoice customization and reporting, are described as dated or limited."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116070)

BH

Braden H.

Senior Product Designer

> "The product balances functionality and simplicity well, making payments, invoicing, and expense management accessible for different types of users. While there are opportunities to..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7195378)

Kabeer Q.

public relations

> "Dispute Drama: If you ever have to actually file a dispute, the interface becomes incredibly clinical and bureaucratic."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7184118)

ET

Eldho T.

battery test tecnication

> "The materials used and how well the item holds up over time. How effectively the product fulfills its intended purpose compared to its advertising. How intuitive and aesthetically..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7129999)

RS

Radha S.

Legal Assistant

> "Additionally, the interface can feel cluttered, and navigating to specific settings or resolving problems isn’t always intuitive."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7121765)

PP

Piyusha P.

Customer service

> "The user interface is intuitive, making payments, refunds, and account management simple even for non-technical users."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7168831)

MK

Michael K.

President

> "Some features and account options can also be difficult to navigate at first."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7207987)

VINAY P.

Engineer

> "Its wide acceptance across e-commerce websites and integration with many business platforms make it convenient for both personal and professional use."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7177541)

NAGESH B.

Sr Transaction Processing Officer

> "For most, this makes PayPal the "default" for any site they don't 100% trust."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7089433)

DD

Denise D.

Web Consultant

> "The ease of use and the ability to integrate PayPal buttons directly on my website are perhaps the best qualities of this product."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7114205)

LR

Lola R.

Creative Founder

> "Often, the download time on my MacBook Air is really slow, and even refreshing the URL is to no avail."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___6657801)

SL

Sai L.

Assistantship

> "The platform is incredibly reliable, and the checkout process is seamless across most websites."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7170052)

SB

Sydney B.

Paralegal

> "The only thing I dislike is when I try and generate a label the website freezes on me."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___6689832)

Konstantin P.

seo

> "It also allows to use integrated mendy other CRM systems."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7144577)

GI

Gabriel I.

Founder

> "Also, Paypal business doesn't have many options to integrate easily."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___6761274)

DM

Darnell M.

Mentor

> "What I loved most about the PayPal app is the ease of use along with its detailed instructions."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7161692)

VR

Verified Reviewer

Director of Public Relations

> "I wish more people used PayPal, as it sometimes feels like it’s becoming less popular with younger users."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7078455)

YF

Yvon F.

Sales Development Representative

> "What I like most about Paypal is that is very easy to access with and its less hassle too."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7158523)

FL

Faith L.

Therapist

> "It can be difficult to navigate sometimes."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7181864)

MW

Mekailah W.

Owner

> "I mean it is beneficial, rewarding and i can use it for business or personal"

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116337)

Dan M.

president

> "sometimes hard to get in to ."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7184309)

ÁLvaro C.

Deploy Manager

> "It's very easy to use, with a clean interface that isn't cluttered with too much information."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7182139)

Jaquelyn L.

Tech

> "This company has really gone downhill and extremely unhelpful that will waste lots of your personal time"

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116363)

DD

Denise D.

Web Consultant

> "I have been using PayPal since I started my online business and anytime there may be a customer service issue, they easily resolve it."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7114205)

RR

Rhonda R.

Administrator

> "It has too many items that it charges for, too many ways they try to take from users, and too little customer support."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7166187)

VB

Violet B.

Artist Representative

> "Other than not having the ability to speak directly with a human customer service rep now I still enjoy the program a lot."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7137391)

NHH

Nguyen H. H.

Deputy Service Manager

> "The customer support response times are not consistent and the customer may not be able to get a response when needed."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7163565)

Anya C.

Stay at home mom

> "The customer service is great at helping when you have a problem and there is no minimum to how much you have in your account."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7078426)

AE

Andrea E.

Illustrator and Designer

> "It was also hard to get in touch with a customer support agent that wasn't AI, which made communication a lot harder than it needed to be."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7144646)

Cristin H.

Office manager

> "It's a solid essential service with some clear areas that need improvement"

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7179372)

MK

MO K.

MD

> "The transaction fees are a bit high, and the customer support can be slow to respond."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7136550)

[View Reviews](https://www.capterra.com/p/207944/PayPal/reviews/)

## User interface

4.73 (689)

[PayPal](https://www.capterra.com/p/207944/PayPal/)

4.65 (26,663)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

ACH Payment Processing

150

Important

Activity Dashboard

120

Important

HoneyBook

21/50

-   Accounting Integration
-   ACH Payment Processing
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Cash Management
-   Compliance Management
-   Contactless NFC
-   Credit Card Management
-   Credit Card Processing
-   CRM
-   Cryptocurrency Processing
-   Customer Database
-   Customizable Branding
-   Data Import/Export
-   Data Security
-   Data Synchronization
-   Debit/Credit Card Processing
-   Digital Wallet Integration
-   Digital Wallet Payments
-   Discount Management
-   eCommerce Integration
-   E-commerce Integration
-   Electronic Signature
-   Encryption
-   Expense Tracking
-   Fraud Detection
-   Generative AI
-   Gift Card Management
-   In-Person Payments
-   Invoice Management
-   Level 3
-   Levels 1 & 2
-   Loyalty Program
-   Mobile Access
-   Mobile Card Reader
-   Mobile Payments
-   Multi-Currency
-   Multi-Location
-   Multiple Payment Options
-   Offline Access
-   Omnichannel
-   Online Payments
-   Partial Payments
-   Payment Fraud Prevention
-   Payment Gateway Integration
-   Payment Links

[See all features](https://www.capterra.com/p/162588/HoneyBook/#features)

PayPal

Top features

28/50

-   Accounting Integration
-   ACH Payment Processing
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Cash Management
-   Compliance Management
-   Contactless NFC
-   Credit Card Management
-   Credit Card Processing
-   CRM
-   Cryptocurrency Processing
-   Customer Database
-   Customizable Branding
-   Data Import/Export
-   Data Security
-   Data Synchronization
-   Debit/Credit Card Processing
-   Digital Wallet Integration
-   Digital Wallet Payments
-   Discount Management
-   eCommerce Integration
-   E-commerce Integration
-   Electronic Signature
-   Encryption
-   Expense Tracking
-   Fraud Detection
-   Generative AI
-   Gift Card Management
-   In-Person Payments
-   Invoice Management
-   Level 3
-   Levels 1 & 2
-   Loyalty Program
-   Mobile Access
-   Mobile Card Reader
-   Mobile Payments
-   Multi-Currency
-   Multi-Location
-   Multiple Payment Options
-   Offline Access
-   Omnichannel
-   Online Payments
-   Partial Payments
-   Payment Fraud Prevention
-   Payment Gateway Integration
-   Payment Links

[See all features](https://www.capterra.com/p/207944/PayPal/#features)

### Recognition

No recognitions have been awarded to HoneyBook

PayPal is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

HoneyBook

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

PayPal

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

HoneyBook

-   By HoneyBook
-   Located in United States
-   Founded in 2013

PayPal

-   By PayPal
-   Located in United States
-   Founded in 1998

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[PayPal](https://www.capterra.com/p/207944/PayPal/)[4.65 (26,663)](https://www.capterra.com/p/207944/PayPal/reviews/)

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[HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[4.73 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/)

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