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Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
ProProfs Chat is the perfect customer support solution that can be used by marketing, sales and support teams across industries. It will help them reach their target audience and boost engagement.
Zendeks helps you organize your ticketing system and is one of the best in the industry. I highly recommend about the ease of use.
Not often but some users would get confused and totally miss updates or questions sent back to us from the IT team and therefore we lost time.
For ease of use, I think it tops the chart and is more user friendly than its competitors like the SalesForce comprehensive cloud setup.
Their customer service was really poor. They had a £600 recurring subscription enabled on sign up and would not even entertain cancelling this down when we were a day into the recurring payment.
Overall, I really love to use Zendesk. This is a very useful tool for doing analysis on our live channels and as I mentioned, reports has a great function when it comes to filtering.
Terrible product, the company should ashamed of themselves.
This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.
There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason.
We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers.
It’s embarrassing to say that it took us over six months to get started with Live2Support.
The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.
While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms.
Live2Support 2.0 has great feature like saving chat history, monitoring and recording website activities. They also have good and fast customer support that will really help your client's needs.
Try to be specific on your issue, sometimes its hard to fully understand the request on a single conversation.
With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly.
I can't come up with any features that I was missing at the top of my head.
Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.
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