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Zendesk Suite vs ProProfs Chat: Which is a better fit?

Updated on December 1st, 2024
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Summary
Key features rated by users
Features selected based on 2,633 reviews from Customer Service users.
% Fit
Missing features
Feature ratings
CRM
4.1
Support Ticket Management
4.5
Inbox Management
NA
Email Management
4.3
Call Center Management
4.6
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
NA
Inbox Management
NA
Email Management
4.8
Call Center Management
NA
User satisfaction
4.4
User reviews3,998
Ease of use
4.3
Functionality
4.4
Value for money
4.2
Customer support
4.3
4.8
User reviews53
Ease of use
4.7
Functionality
4.5
Value for money
4.6
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

ProProfs Chat is the perfect customer support solution that can be used by marketing, sales and support teams across industries. It will help them reach their target audience and boost engagement.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Chris H
MD
5.0

Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.

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User interface
164283 video thumbnail}
1 Video
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5 screenshots
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5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Zendesk Suite

Top Features
10/37
  • Autoresponders
  • Call Center Management
  • Chatbot
  • Conversation Intelligence
  • CRM
  • Customer Portal
  • Dashboard
  • Data Security
  • Email Management
  • Gamification
  • Inbox Management
  • Interaction Tracking
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Live Chat
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Support Ticket Management
  • Task Automation
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customizable Fields
  • Knowledge Base Management
  • Multi-Channel Communication
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Third-Party Integrations
See All features
Hide Customer Service Software Features -

ProProfs Chat

8/37
Show Customer Service Software Features +
Zendesk Suite
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ProProfs Chat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Suite
  • By Zendesk
  • Located in United States
  • Founded in 2007
ProProfs Chat
  • By ProProfs
  • Located in United States
  • Founded in 2008
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