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CAKE Guest Manager vs Square Appointments: Which is a better fit?

Updated on February 14th, 2025
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Summary
Key features rated by users
Features selected based on 1,021 reviews from Restaurant Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Order Entry
NA
Electronic Payments
NA
Order Management
NA
Sales Reports
NA
Kitchen/Menu Management
--
% Fit
Missing features
Not enough reviews
Feature ratings
Order Entry
NA
Electronic Payments
4.3
Order Management
NA
Sales Reports
--
Kitchen/Menu Management
NA
User satisfaction
4.8
User reviews19
Ease of use
4.9
Functionality
4.7
Value for money
4.8
Customer support
4.8
4.5
User reviews218
Ease of use
4.5
Functionality
4.2
Value for money
4.3
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Restaurants that want to improve how they manage their waitlist, while enhancing their table management and optimizing their reservation process.

Designed for salons, barber shops, spas (including med spas/estheticians), tattoo parlors, and other service professionals with POS, appointment booking, and staff management needs.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-736f1ae7-4785-4d6f-dfb7-08dc32701445
Carolyn B
Owner, President.
4.0

Carolyn B.: Hi, I'm Carolyn, owner Carolyn's Mobile Cat Grooming, it's a small business, and we give Square Appointments a four out of five stars. Prior to using Square we were using a patchwork of applications and we thought moving into Square Appointments would bring it everything into one space concisely for us. I really like that Square keeps us organized, and I also like their reputation. My customers are comfortable with it, they know them, and we're able to move on to the business at hand. Setup process was a little bit cumbersome for us as a company, just because of the massive numbers of contacts we already had with Google. The syncing isn't perfect with Square as far as syncing contacts from communications in say Google Workspace and then onto Square, you have to create a whole document, and then there's duplicates and issues with it being formatted correctly. However, their customer service is at hand and they're very patient and they're happy to help figure out any problems that you come across. They do have a service where they'll do it for you and format it for you, but again, I spent a couple of months fixing that for our company. Otherwise, I found their setup process to be easier than some. You get bombarded by a lot of steps that you want to take. However, they do offer a step-by-step list so you know, oh, you completed this step, you haven't completed this step, so it does help you keep organized in that respect. I would definitely ask Square to upgrade their syncing across platforms such as Google Workspace and Google Contacts, but other than that I was pretty happy with the initial setup process. If you're thinking about using Square Appointments, I would start slow. They have a lot of bells and whistles that you can purchase, but it's easier to grow into their product than it is to start large and then move back a little bit. They have some really great basic options that have a lot of tools available, you may not necessarily have to start on their largest package. I like Square and I'm happy to be with them.

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5 screenshots

CAKE Guest Manager

17/50
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Customizable Branding
  • Customizable Reports
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Labor Cost Reporting
  • Mobile Access
  • Multi-Location
  • Order Entry
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Promotions Management
  • Purchase Order Management
  • Real-Time Data
  • Reporting/Analytics
  • Sales Reports
  • Sales Trend Analysis
  • Social Promotion
  • Stock Management
  • Third-Party Integrations
  • Time Clock
  • Alerts/Notifications
  • API
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Kitchen/Menu Management
  • Loyalty Program
  • Online Ordering
  • Point of Sale (POS)
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Reporting & Statistics
  • Reservations Management
  • Table Management
  • Wait List Management
See All features
Hide Restaurant Management Software Features -

Square Appointments

Top Features
30/50
Show Restaurant Management Software Features +

CAKE Guest Manager

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Square Appointments

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CAKE Guest Manager
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Square Appointments
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CAKE Guest Manager
  • By Mad Mobile
  • Located in United States
Square Appointments
  • By Square
  • Located in United States
  • Founded in 2009
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