# Compare BrowserStack vs Lyssna 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BrowserStack and Lyssna based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/162900-178766/BrowserStack-vs-UsabilityHub --- # BrowserStack vs Lyssna Features and Cost Comparison Last updated April 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BrowserStackLyssna2/4 selected [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/)[4.6 (773)](https://www.capterra.com/p/162900/BrowserStack/reviews/) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) [## BrowserStack](https://www.capterra.com/p/162900/BrowserStack/)[4.6 (773)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting Price $39.00/month Value-for-Money 4.2 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [773 reviews](#user-reviews) Positive 744 Neutral 25 Negative 4 [## Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [86 reviews](#user-reviews) Positive 81 Neutral 4 Negative 1 ## Not a match? 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Best for Designed for brands of all sizes, Lyssna is used by designers, marketers, researchers, and product leaders to gain valuable insights and improve customer experiences. ## User reviews Pros & cons AK Alok K. Test Automation Engineer III > "Features like real‑device access, detailed logs, screenshots, and video recordings significantly speed up debugging and improve test stability." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123545) VR Verified Reviewer Consultant Software Tester > "Additionally, debugging issues in automated tests can sometimes be less straightforward compared to local environments, and session timeouts or connectivity issues may interrupt longer test executions. While the..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7117244) JP Jaimin P. Sr. Software Engineer > "It integrates well with our automation framework, supports parallel execution, and helps us catch compatibility issues early. While there are minor concerns around pricing and occasional session delays, the..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7098513) RdG Raja dinesh G. QA Lead and product owner > "Additionally, BrowserStack does not currently provide dedicated tools for performance testing or security testing, which leaves gaps for teams looking for an all-in-one testing platform." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7051636) KH Kane H. Technical Support Engineer > "I like the amount of different iOS and Android devices/versions you can use with BrowserStack. When you're on it, you can select any iPhone or Android from a wide range, including older models like a Google Pixel 6." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123634) PY Pavan Y. Software Test Engineer > "A key limitation is the performance lag experienced during live testing on real devices, where occasional latency impacts the overall testing experience and interaction smoothness." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123548) VG Vigneshkumar G. Sr Quality Automation Test Engineer > "BrowserStack demonstrated its full suite - AI-driven testing, unified data store, and automation workflows - giving QA leaders a clear picture of capabilities." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7050180) CM Curtis M. Senior Test Automation Engineer > "Additionally, configuration quirks (like capability schema issues or flags such as forceLocal) can be poorly documented, leading to trial-and-error troubleshooting that slows down development velocity." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123803) AK Alok K. Test Automation Engineer III > "BrowserStack delivers strong value through its intuitive UI, reliable real‑device performance, and deep integrations with tools like Selenium, Cypress, Playwright, and CI/CD pipelines, making cross‑browser and mobile..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123545) AY Amrut Y. Test Lead > "Latency: During "Live" (manual) testing, there is occasionally noticeable input lag, especially when interacting with complex animations or heavy web apps on older mobile devices." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7050605) MJ Mohit J. Software Engineer > "The automation support is useful for regression cycles, and the platform generally fits well into CI workflows. While it’s mainly a tool I use for execution and validation, it has helped improve testing coverage and..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7128949) OB Obeng B. Quality assurance > "Using browstack to do accessibility testing is a bit difficult. When you integrate the extension in your browser, you have to go to dev tools before you can find it" [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123908) NP Neha P. Application Support > "I liked most about BrowserStack is its real device testing capability, which allows you to test applications on actual browsers and devices without maintaining your own infrastructure." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7120718) Azmal G. Software Development manager > "However, there are some limitations, such as pricing, session limits, and occasional latency, which can impact productivity during heavy usage." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123564) Azmal G. Software Development manager > "The ability to perform live, manual testing on real iOS and Android devices is a major advantage, helping to identify real-world issues that are often missed in emulators." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123564) DP Deepti P. Quality Assurance Lead > "The tool’s built-in accessibility features are not included in the basic license, requiring users to upgrade to a premium plan to access them." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7126513) SB Shelly B. Quality Analyst, Business Analyst > "App Live is invaluable, allowing for manual testing across a broad range of real devices and browsers, helping us to uncover device-specific or browser-specific issues we would not be able to reproduce in-house. " [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7046500) KP Kritagya P. Quality Analyst > "The least thing which i like is about the browser-stack to organise the valuable summit on weekends as sometimes it becomes difficult to join such valuable insights session. And if we miss, we regret it." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7122793) VR Verified Reviewer Consultant Software Tester > "It has helped improve test coverage, reduce execution time through parallel runs, and identify issues early in the development cycle. While there are occasional performance lags and some limitations in debugging..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7117244) CA Chetan A. Software Developer > "There can be a slight delay while interacting with the remote device, which can affect the testing speed when you are quickly checking multiple scenarios." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7113485) AK Alok K. Test Automation Engineer III > "It streamlines workflows by eliminating device management, speeding up debugging with logs, screenshots, and videos, and providing intelligent insights into test failures. While pricing is premium, the ROI is clear..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123545) JH Julio H. Sr Test Automation Engineer > "I think a Major drawback is that some features are separated so you need to know the needs of your testing to avoid paying a license for features that you aren't going to use often." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7124515) MM Michiko M. QA > "BrowserStack has become a core part of our testing workflow, especially for validating UI, cross-browser compatibility, and mobile responsiveness." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7050668) RB Rajnikant B. Technical Project Manager > "Occasionally, some live testing sessions can feel a bit slow or take time to start, which can interrupt the testing flow for the team." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7111870) Tashvik S. Software Engineer > "It has significantly streamlined cross-browser testing and reduced the need for maintaining physical test infrastructure. Despite minor drawbacks like pricing and occasional performance lags, it remains a reliable..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7124371) AM Advit M. CEO > "At times, session speeds can lag slightly depending on the device/browser combination, which affects efficiency during live testing." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7132690) VR Verified Reviewer Sr. QA > "It enables organizing tests module-wise and supports efficient session management, which helps in maintaining structured and trackable testing workflows." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123575) SR Sebastian R. Tester > "Sometimes it felt a bit slow, especially when things got busy or if our app was doing a lot. And trying to properly debug stuff could be a bit of a faff – not as smooth as just doing it on your own machine. Plus, it..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7127350) Dr. Ibrahim A. CEO > "I like BrowserStack for its amazing tools, especially the AI tools and automation features that make it easier for me to implement scripts for testing multiple things on the website I develop." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7117282) MJ Mohit J. Software Engineer > "Also, switching between multiple devices in a single workflow isn’t always as smooth as expected, which can slow down longer test sessions." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7128949) OB Obeng B. Quality assurance > "I like the fact that i am able to use real devices for testing, i am able to select from a list of devices and use it for my testing and get actual results that are the same as the results i get when i use a real..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123908) JW Jordan W. Head of Digital > "Its sometimes a bit harder to troubleshoot bugs on apple devices as you arent able to get the indepth dev tool on those devices." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123566) AB Arfa B. Senior software QA > "It provides a reliable platform for cross-browser and real device testing, making it easier to identify and fix issues across different environments." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7119077) DK Dharmender K. QA Engineer > "Not able to automate dynamic scenarios using the LCA, Percy is also having issues while capturing screenshots of the Animations on the page ." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7019281) MNA Matias Nicolas A. SDET > "It allows me to run on mobile devices, the main operating systems, and different browser versions, and provides an easy way to configure, adding new devices or modifying the current ones." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7124346) OC Oliver C. Product Manager > "Sometimes I face issues where the device time was loading very slowly, more slowly than a native device, which was frustrating to test with." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123574) DG Divyang G. Advisory Software Engineer > "Integration with CI/CD tools like Jenkins and GitHub Actions is seamless, allowing us to trigger automated test runs on every build without maintaining our own device lab." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7051866) VR Verified Reviewer Software Test Engineer > "Sometme the connection could be slow, and I hated when it logged me out too fast if I stepped away for a minute and also feel bad about 90 minutes time limit." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7122471) PY Pavan Y. Software Test Engineer > "It has significantly improved cross-browser and cross-device testing efficiency by providing access to a wide range of real devices and browsers without requiring physical infrastructure." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123548) MR Marco R. QA tester > "Sometimes the speed is not the best, especially when testing live websites, online stores and features" [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123718) Azmal G. Software Development manager > "It provides a reliable and efficient platform for testing applications across a wide range of real devices and browsers without the need to maintain physical infrastructure." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123564) CA Chetan A. Software Developer > "One thing I noticed is that sometimes the sessions can feel a bit slow, especially when connecting to certain devices or browsers." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7113485) MJ Mohit J. Associate Staff Engineer > "It has significantly simplified cross-browser and real-device testing, saving time and effort. Despite occasional performance issues and higher pricing, its reliability, ease of use, and strong automation support..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123980) KD Kuldipsinh D. Sr. Lead Laravel Developer > "Occasionally, debugging through remote sessions isn’t as smooth as local testing, so it takes a bit of adjustment." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7119365) VD Vincent D. Designer and frontend developer > "Overall Browserstack is good bang for buck, the amount of devices to test on, together with browser / local integrations makes it a very well suited tool for developers. Since as a developer you do not always have..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7124362) DS Daniel S. Director of Research and Development > "There have been automated messages that we receive which sound like we are going to have our services cutoff despite our payment being in transit." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7117359) CM Curtis M. Senior Test Automation Engineer > "Features like self-healing tests and real device cloud access help reduce flakiness and increase confidence in test coverage across environments we can’t easily replicate locally." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123803) SkP Subhan khan P. Senior Qa Engineer > "Automated tests (Selenium/Appium) almost always run slower on BrowserStack than on a local machine or a local grid." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7050578) CA Chetan A. Software Developer > "It gives quick access to a wide range of browsers and real devices, which makes it much easier to verify how applications behave in different environments without setting up everything locally." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7113485) NA Nirmal A. Junior Software Developer > "Also, the pricing can be a little high for smaller teams or individual developers, so it might not fit every budget." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7111222) AA Abin A. Automation Engineer > "It fits well into daily workflows, from quick debugging to running automated tests, and has helped improve testing speed and efficiency. While there are occasional minor performance lags, it remains a reliable and..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7117621) AS Ana S. Quality Assurance Developer > "Limitation on the usage of the camera: when I tried to test a video call feature on our app, the device just displayed a black screen." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7013381) SS Shivam S. SDET > "It saves the setting up and maintaining a lab of phones, tablets, and browsers, you can instantly test on thousands of real devices in the cloud. And it support automation testing as well, so you save up that..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123771) MM Michiko M. QA > "Automated test concurrency also requires higher-tier plans, which might be costly for small teams." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7050668) VR Vishal R. Senior IT Support and Network Engineer > "What stood out to me in BrowserStack is how easily it fits into a real enterprise network setup without needing to maintain a physical device lab, especially when working across LAN/WAN and VPN-based environments,..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7116594) BB Borys B. quality assurance engineer > "sometimes our systems Push notifications don’t behave the same way as on real mobile physical devices" [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7122707) CL Cathy L. Head of Quality and Delivery > "BrowserStack has been a core part of our QA infrastructure and the real device coverage genuinely delivers value — especially for mobile testing where emulators fall short." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7126207) VR Verified Reviewer Senior Software Test Engineer > "I also had moments where the device would lag just enough to annoy me, and a couple of times I spent way too long trying to get a tricky automation config to work." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7122773) VR Verified Reviewer Software Test Engineer > "I can do real testing on actual phones and browsers, and the test management tools helped me keep everything organized so I never lost track of bugs." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7122471) OB Obeng B. Quality assurance > "Accessing it through the browser extension requires opening dev tools first, which isn’t very convenient." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123908) SA Suhail A. Software Enghineer > "The platform’s stability, fast session startup, and responsive support also stood out, making it a dependable tool for day-to-day QA and developer workflows." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7062668) CL Cathy L. Head of Quality and Delivery > "Most significantly, we've had an ongoing struggle integrating with the BrowserStack SDK for over a year, which has been a real source of frustration." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7126207) AM Advit M. CEO > "The ability to test on real devices (not emulators) is a huge advantage, especially for catching UI/UX inconsistencies across browsers like Chrome, Safari, and Edge." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7132690) KD Kuldipsinh D. Sr. Lead Laravel Developer > "One downside I have noticed is that sessions can feel a bit slow at times, especially when switching between different environments." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7119365) THMT Tran Hoang Minh T. QA Engineer > "What I liked most about BrowserStack is the ability to instantly access a wide range of real devices and browsers without needing to set up or maintain any physical infrastructure." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7126053) CA Chetan A. Software Developer > "Another small drawback is that the pricing can feel a bit high for smaller teams or individual developers." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7113485) RS Ronny S. Product Manager > "It has streamlined our testing process and reduced dependency on physical devices, allowing teams to focus more on quality and delivery rather than environment setup." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7117257) MB Mirko B. QA Analyst > "Timeout too quickly, not saving sessions (understandably though) also its possible that pricing isnt the best but its really hard to talk bad about browserstack, i actually never really do." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7120249) AM Abhilash M. Associate Software Developer in Test > "It has significantly improved the efficiency of our cross-browser testing. While there are occasional performance lags and limitations with parallel sessions, the benefits far outweigh the drawbacks, making it a..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7117219) FK Farrukh K. Senior Developer > "Sometimes it becomes tricky to access the sites behind firewall specially when the ip is not static." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7127394) GK Gautham K. QA Engineer > "It saved a lot of time and effort in cross-browser and cross-device testing, and helped improve testing accuracy. Despite occasional performance hiccups, it is a reliable tool for QA and automation testing." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7050140) MA Mohit A. Software Engineer > "I haven't tried to find a con to be real, I would say it is slightly costly if you are only looking for a few OS/browser combinations which you can find easily in a big organisation." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123648) CL Cathy L. Head of Quality and Delivery > "The range of iOS and Android devices is solid, parallel testing keeps regression cycles moving, and the CI/CD integration (Jenkins, GitHub Actions) just works." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7126207) NP Nikisha P. iOS Developer > "There are also occasional lag or latency issues when using real devices, particularly during peak hours." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7126766) Hadi B. Product Coordinator > "This eliminates the need to own or manage physical hardware.,Due to this capability, it has been incorporated as a core multi-device testing tool in Capita Learning's test strategies." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7118591) Yash D. Senior Software Engineer II > "It can take 20 30 sec, just to start a session, which feels slow when you are in a hurry." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123606) YOUSSEF K. Cybersecurity and software Eng. > "using browserstack has been a game changer for testing it makes finding bugs across different browsers so much easier and faster overall it is a very solid tool that does exactly what it promises and saves tons of..." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7117774) BM Bhushan M. Senior Manager > "Occasional performance lags or slow session loading is happening on mobile devices" [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7122748) MR Marco R. QA tester > "Great tool for testing specific UI and web design in several different mobile browsers, and with a great variety of models" [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7123718) DG Divyang G. Advisory Software Engineer > "Some high-demand devices get queued during peak hours, which can delay runs." [See full review](https://www.capterra.com/p/162900/BrowserStack/#Capterra___7051866) [View Reviews](https://www.capterra.com/p/162900/BrowserStack/reviews/) MH Mike H. UX Partner > "Even at the free acount level, responses are quick, usually good quality and the functionality for building different tests is brilliant -..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6830272) JB Josh B. Lead Product Marketer > "The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing. If you..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6872351) MVH Mohammed Valiullah H. Lead Designer > "I loved using Lyssna because it enabled us to conduct remote user testing in a time-efficient manner and capture data that we can use in the..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6695047) CM Cat M. Communications Manager > "The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6685648) JB Josh B. Lead Product Marketer > "The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6872351) GN Gretchen N. Sr. UX Director > "The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6664276) AP Abi P. Senior Product Designer > "It allows me and my team to do moderated and unmoderated usability testing in one place and easily view the results of the testing so I can..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6694372) SM Stephanie M. Senior Product Management > "Pricing on survey structure makes it challenging to execute our campaigns sometimes - we are a startup and cost can be challenging." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6840664) ZG Zohreh G. Senior product researcher > "The platform's ability to support multiple test types, coupled with its user-friendly features and time-saving capabilities, make it a..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334) AK Anna K. UX Resarcher > "As an experienced UX researcher I find lack of capabilities of the tool especially when conducing unmoderated Usability Testing, Tree test,..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6805601) ZG Zohreh G. Senior product researcher > "I like the diverse test types, including one-click tests, preference tests, and tree tests, which gives flexibility for different research..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334) Rohan S. Product manager > "There is no native folder or tagging system to organize test effectively." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772) Rohan S. Product manager > "Lyssna's pre build test like the First Click, Five Second and preference tests, helped our validate within hours." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772) Rohan S. Product manager > "Managing multiple studies becomes cumbersome over time, especially when collaborating across teams." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772) Rohan S. Product manager > "We’ve seen measurable improvements in onboarding flow completion rates and have been able to present real user data to stakeholders during..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772) KHL Ka Him L. Product Designer > "A lot of troubles rearranging questions as the dragging icon is not clear enough." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6865978) ZG Zohreh G. Senior product researcher > "Access to a general audience pool with various filters (tech-savviness, device, industry) enables quick and efficient testing." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334) JW Jasmine W. UX Researcher > "I dont like how there is a time estimate that increases the pricing of the test." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6823023) MR Madalayne R. UX UI Designer > "You can tell how much the product team cares about this product and it's customers with how thoughtfully it's designed, and how much the..." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6806202) Teresa L. Research and Development UX Lead > "Key disadvantage is the screener, it's very limited." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6885049) SH Serena H. UX Researcher > "Easy pay-as-you-go model, free version has a lot of capabilities for moderated testing, great templates for a variety of research methods" [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6549720) TR Thomas R. senior product designer > "The one problem is that sometimes participants will cheat the system to get their reward, so some of the answers aren't good answers." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6779927) DC Diana C. UX-UI designer > "it can speed the process of research for some cases, is good for small parts of the project." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6857992) DC Diana C. UX-UI designer > "Not enough French speakers, not enough diversity. or user with low digital literacy." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6857992) Michelle J. Product Manager > "The ai 'summary generation' for open text field questions is a time saver of note!" [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6875653) ZG Zohreh G. Senior product researcher > "Setting up prototype tests can be somewhat hard when it comes to Figma link acceptance." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334) SN Samantha N. UX Designer > "It enables my team to create quick tests, through its intuitive UI and functions." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6561783) RS Ross S. User Researcher > "Lacks some of the deeper audience filters present in other survey platforms." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6561055) ZG Zohreh G. Senior product researcher > "The ability to embed test links into CRM tools simplifies user recruitment and management." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334) EH Erkki H. User Researcher > "Occasionally buggy with saving progress on a test." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6602997) VR Verified Reviewer Product Designer > "Lyssna is fantastic for quick, lightweight validation during the design process." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___7040626) SB Sydney B. Sr UX Designer > "I never feel like its ready, having to leave to complete the figma prototype." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6777864) KHL Ka Him L. Product Designer > "It has the key tests I need and a big and high quality panel which is fast to recruit." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6865978) LS Lindsay S. Lead Designer > "Pro plan + participants is expensive for a small business." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6716900) VR Verified Reviewer Digital Marketing Manager > "Easy to setup UX users tests with or without recordings." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___7105989) JS Jay S. News Director > "I felt the cost wasn't fair." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6850553) GN Gretchen N. Sr. UX Director > "Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6664276) AK Anna K. UX Resarcher > "It shouldn't be orginized this way." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6805601) SM Sergio M. Head of UX > "The dashboard is intuitive - I can quickly spot trends without digging through spreadsheets." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6735300) SB Sydney B. Sr UX Designer > "Losing work is really easy unfortunately." [See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6777864) [View Reviews](https://www.capterra.com/p/178766/UsabilityHub/reviews/) ## User interface [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) 4.59 (773) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) 4.57 (86) ### Features BrowserStack Top features 48/50 - A/B Testing - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - Annotations - API - Assessment Management - Audience Targeting - Behavior Tracking - Benchmarking - Categorization/Grouping - Commenting/Notes - Conversion Rate Optimization - Customer Experience Management - Customer Segmentation - Customizable Categories - Customizable Fields - Customizable Questions - Customizable Reports - Data Import/Export - Demographic Data - Email Reminders - Engagement Tracking - Generative AI - Geotargeting - Heatmaps - Moderated Usability Testing - Performance Metrics - Performance Testing - Projections - Project Management - Quantitative Metrics - Question Library - Real-Time Analytics - Real-Time Data - Reporting/Analytics - Reporting & Statistics - Search/Filter - Single Sign On - Software Testing Management - Survey/Poll Management - Surveys & Feedback - Tagging - Third-Party Integrations - Usability Testing - User Management - Video recording/Transcriptions - Video Support [See all features](https://www.capterra.com/p/162900/BrowserStack/#features) Lyssna 33/50 - A/B Testing - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - Annotations - API - Assessment Management - Audience Targeting - Behavior Tracking - Benchmarking - Categorization/Grouping - Commenting/Notes - Conversion Rate Optimization - Customer Experience Management - Customer Segmentation - Customizable Categories - Customizable Fields - Customizable Questions - Customizable Reports - Data Import/Export - Demographic Data - Email Reminders - Engagement Tracking - Generative AI - Geotargeting - Heatmaps - Moderated Usability Testing - Performance Metrics - Performance Testing - Projections - Project Management - Quantitative Metrics - Question Library - Real-Time Analytics - Real-Time Data - Reporting/Analytics - Reporting & Statistics - Search/Filter - Single Sign On - Software Testing Management - Survey/Poll Management - Surveys & Feedback - Tagging - Third-Party Integrations - Usability Testing - User Management - Video recording/Transcriptions - Video Support [See all features](https://www.capterra.com/p/178766/UsabilityHub/#features) ### Recognition BrowserStack is recognized as a top-rated tool in 2 Capterra Shortlist reports No recognitions have been awarded to Lyssna ### Deployment & support BrowserStack Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Lyssna Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BrowserStack - By BrowserStack - Located in Ireland - Founded in 2011 Lyssna - By Lyssna - Located in Australia - Founded in ## Popular Comparisons [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/)[4.59 (773)](https://www.capterra.com/p/162900/BrowserStack/reviews/) vs [QA Wolf](https://www.capterra.com/p/229339/QA-Wolf/)[4.97 (69)](https://www.capterra.com/p/229339/QA-Wolf/reviews/) $39/month Price $0/year 4.5 Features 4.9 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/162900-229339/BrowserStack-vs-QA-Wolf) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[4.57 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) vs [Maze](https://www.capterra.com/p/200860/Maze/)[4.50 (10)](https://www.capterra.com/p/200860/Maze/reviews/) $0/month Price $75/month 4.3 Features 4.2 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/178766-200860/UsabilityHub-vs-Maze) [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/)[4.59 (773)](https://www.capterra.com/p/162900/BrowserStack/reviews/) vs [TestRail](https://www.capterra.com/p/128204/TestRail/)[4.32 (178)](https://www.capterra.com/p/128204/TestRail/reviews/) $39/month Price $38/month 4.5 Features 4.2 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/128204-162900/TestRail-vs-BrowserStack) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[4.57 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) vs [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.49 (131)](https://www.capterra.com/p/173755/UserTesting/reviews/) $0/month Price $250one time 4.3 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/173755-178766/UserTesting-vs-UsabilityHub) [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/)[4.59 (773)](https://www.capterra.com/p/162900/BrowserStack/reviews/) vs [Userbrain](https://www.capterra.com/p/141082/Userbrain/)[4.22 (88)](https://www.capterra.com/p/141082/Userbrain/reviews/) $39/month Price $0 4.5 Features 4.0 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141082-162900/Userbrain-vs-BrowserStack) [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/)[4.59 (773)](https://www.capterra.com/p/162900/BrowserStack/reviews/) vs [Testsigma](https://www.capterra.com/p/171626/Testsigma/)[4.26 (19)](https://www.capterra.com/p/171626/Testsigma/reviews/) $39/month Price Contact vendor for pricing 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/162900-171626/BrowserStack-vs-Testsigma) [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/)[4.59 (773)](https://www.capterra.com/p/162900/BrowserStack/reviews/) vs [Tricentis Testim](https://www.capterra.com/p/165430/Testim/)[4.62 (50)](https://www.capterra.com/p/165430/Testim/reviews/) $39/month Price $450/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/162900-165430/BrowserStack-vs-Testim)