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Users in any type of business or organization who need to remotely access their work and/or home computers, or remotely support clients' computers.
Abacus Private Cloud is the ideal solution for any practitioner looking to outsource the management of all aspects of its firm's technology while ensuring that all of its data is secure.
I had a search on the interwebs and found Splashtop offering a free trial. Installed it, used it and was immediately impressed and pleased to have found a solution that worked and fit our budget.
Support is clueless and the follow up is very poor. If you need to service your clients in a timely manner, this may not work for you.
This software makes it super easy to work from home-or anywhere you want for that matter. I liked that it allows you see your computer at work's screen.
Only downside is if you connect from one machine to a remote pc and leave it connected you can’t connect to a 2nd machine. I tried to disconnect but it never seems to work.
The remote access and control is very reliable, fast, and secure, and it's so great to be able to access any file or program while away from your computer.
This can sometimes be an annoyance in overlap over who actually is controlling the screen at one time.
I tried a few different remote access applications and for the price Splashtop is by far the best. The ease of setup and connecting to the remote systems is great.
I was a bit confused about finding the correct software package on the website.
What we have enjoyed the most with APC is their customer service. The technicians that we have dealt with have been dedicated to finding a solution.
We're a small firm of 10 employees and I would put the implementation cost so far in lost productivity. This has been the single worst consumer experience of my life.
THE APC platform does has some very useful features, like remote connection and 24- hour IT support. The techs are also funny, kind, and more than accommodating faced against some grouchy lawyers.
Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake.
I love love love the NOTES section. When I do anything at all I put them into notes.
When the system is down, you are dead in the water. You loose access to everything.
This platform outsources office computing (in my case, for a law office) to a proven, trusted vendor that provides excellent customer service, reliability and stability.
Horrible, cumbersome integration with Microsoft 365 (which was forced upon us - we didn't know that when we contracted).
Speaker 1: Hi, my name is Sabrina. I'm a billing specialist, and I give Splashtop Remote Control four out of five stars. And for more reviews like this, you can click below. We use Splashtop to connect to the computers that are in our offices when we're working from home. We also use it to get into the client's computer to troubleshoot and to solve problems from there. What I like the most about Splashtop is that it's really easy to use. As long as you have the credentials to the computer you want to log into, then you can just put them in, find the name of the computer, and that is all you need to do. What I do not like about Splashtop is that sometimes when you connect to another computer, first of all, you can drag and drop files. And second, it might get slower, and that takes a long time to do things on the computer that you're connected. So I think that's something that they should improve.
Michael C.: Hello, I am Michael. I am the principal in a small law firm. I give Abacus Cloud a two-star rating. And for more reviews, look below. We rely very strongly on the Microsoft Office package. We also use and used QuickBooks, both online and desktop. That was primarily how we ran the office. I wanted a more efficient case management program, and I wanted an integrated program that integrated well with Outlook. This is what I was promised with Abacus. I chose Abacus because I wanted an integrated case management accounting program so that all of our functions could be speeded up and easy to use and to manage a large number of cases. The first part was that integration took about seven weeks, which was a real surprise to us for how long they wanted to do it. Then when we actually had to turn on the machines and to access them, it was extremely time-consuming, like half a day at a time for each computer. It was really a very, very difficult process, and it seemed to be absurd to us. I would say stay away from Abacus Cloud. We're locked into a three-year contract. They don't work with us. They don't fix anything. It's impossible to use the program. We probably use 10% of the package because we can't get to it. There's no training available of any merit. I think there are other off-the-shelf items that'll do just as good a job and save a lot of money and a lot of headache.
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Abacus Private Cloud
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