CustomerGauge vs UXPressia: Which is a better fit?

From the CSMs to the product team to senior level staff: everyone is amazing and cares about the issues YOU care about.

Struggle with setting up new survey's without assistance from CG.

I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship.

The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform.

Dan D

Managing Director

CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better.

Limited closed loop tool functionality becasue only one is opened per survey. We have 5 primary drivers assigned to 5 functional areas of servcie.

The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve.

Benjamin B

Associate Professor of Design

This is an intuitive and easy-to-use product that makes it a go-to app for me. The customer service has been outstanding and I really like the overall design of the product as well.

Features like wire-framing are missing. With the personas it would make more sense to be able to drag the face on the experience, it was a little confusing figuring out that the six dots did that.

When I had questions, customer service was very responsive and followed up with me to make sure all was well. This was incredibly helpful and reassuring, especially under such a tight deadline.

Missing the Service Blueprint Map from the package.

Also great tools for visualisation and great guidance for categorisation purposes, as well as the freedom to be able to chose which ones to utilise in each instance.

Henrik H

Lead Information Architect

You can only make a high persona, not a wide. Finally, the edit options of the components in the personas (content types) are somewhat limited.

Nikos N

Customer Experience Specialist

Also, the customer service the offer is awesome, fast and reliable. Ultimately, they are open to suggestions in order to improve their products and they listen to their customers.

It's really quite clunky to use, the interface is rather cumbersome and inflexible. I found it difficult to make changes to a map that's already been done, and it's a bit slow.