# Compare Cove Data Protection vs IT Glue 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Cove Data Protection and IT Glue based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/163343-170401/Backup-and-Recovery-vs-ITGlue

---

# Cove Data Protection vs IT Glue Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Cove Data ProtectionIT Glue2/4 selected

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.7 (216)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

[## Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.7 (216)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

JK

CB

MH

Based on [216 reviews](#user-reviews)

Positive

207

Neutral

6

Negative

3

[## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [331 reviews](#user-reviews)

Positive

321

Neutral

9

Negative

1

## Summary

* * *

Features in Managed Service Providers (MSP) Software

24 / 44

Only Cove Data Protection

-   Anti Virus
-   Endpoint Protection
-   Mobile Device Management

Best performer

26 / 44

Only IT Glue

-   Active Directory Integration
-   Activity Tracking
-   Audit Trail

User satisfaction

User satisfaction

4.7

User reviews[216](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.6

User reviews[331](https://www.capterra.com/p/170401/ITGlue/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.4

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Ideal for MSPs or internal IT teams that need easy-to-use, it is a cloud-first data protection and recovery platform for diverse environments.

Best for

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

## User reviews

Pros & cons

JK

John K.

VP

> "We have deployed it to almost all of our clients, and use it to protection server and workstation data, as well as Office 365 data in the..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789871)

SR

Stephen R.

CEO

> "This makes it difficult to fine-tune backup policies for more complex environments where you may only want to protect certain folders,..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6798846)

CB

CHAMSI B.

IT Manager

> "I got an opportunity to implement Cove’s incremental backup system and it was highly efficient for providing regular protection to the..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796306)

MW

Matt W.

Sr. IT Administrator

> "Probably related to me being restricted to the n-central dashboard instead of directly through a Cove dashboard, but finding and obtaining..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801160)

MH

Marty H.

Owner

> "Being able to schedule recovery testing and also the ability to create standby images for a rapid restore in a critical situation, also..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789796)

CJ

Clyde J.

Director

> "It could s slightly hi pricing and does not seem to get cheaper by adding more servers. Plus if you reinstall you can be charged twice in..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791223)

EG

Eyal G.

Head of Sales

> "The quality of the backup system is exceptional, ensuring reliable and secure data preservation, while the restore process is..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796475)

AJ

Andrew J.

Technical Manager

> "Also, 365 backup doesn't cover OneNote files natively and I don't believe it will back up an online email archive."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801558)

SB

Shahar B.

ceo

> "fast first install, easy configure, good backup and restore speed, backup with no influence on pc user because it backup mailbox and one..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790001)

CL

Colwyn L.

I.T Manager

> "Sometimes you are not able to cut and paste them so you end up having to take a picture when working on a remote machine."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791328)

RH

Raymond H.

COO

> "Over a quarter of a century of utilizing Backup programs, cove data protection has provided one of the finest in regards to Backup,..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791097)

MN

Mike N.

Managing Director

> "There have been some issues with O365 SharePoint licencing and backups that have driven us down path we did not want to go."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6794957)

JY

Josh Y.

Managing Director

> "from backing up workstations to servers to Office 365(Emails, SharePoint, OneDrive and teams) it's a great all-round cost-effective backup..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6807574)

IF

Iain F.

Director

> "The documentation is comprehensive but is keyword based, wrong keyword and you are not finding it, think bsod rather blue screen."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6793173)

IB

Igor B.

Network Technician

> "Cove Data Protection offers a simple and centralized way to manage backups across both Microsoft 365 and endpoints."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790924)

DT

Dejan T.

Owner

> "Pricing structure is a bit odd, servers and office machines are different prices despite no difference in actual setup use or features."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6814881)

MZ

Marcos Z.

IT Support Specialist

> "The efficiency of the incremental backups ensured that I could easily back up our critical systems many times in a day without a straining..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801361)

JS

James S.

Strategic Solutions Consultant

> "I recently tried to migrate an older distro of Linux to Azure using standby replication, and it was not fun. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791162)

EV

Ethan V.

Sr Support Technician

> "As a backup solution it is very strong, and it meets our requirements both for physical server/workstation recovery and O365 recovery."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791374)

JK

Jarrett K.

IT Manager

> "I am unsure about what the process will be when I need to restore data to a replacement PC for a failed workstation"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6798716)

SB

Shahar B.

ceo

> "it backup with very hight success, easy to configure, it makes backup of my servers' and my workstations and backup microsoft mailbox and..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790001)

IB

Igor B.

Network Technician

> "The licensing model can be a bit confusing at first, especially distinguishing between endpoint and M365 protection."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790924)

AS

Andrew S.

President

> "The built-in Microsoft 365 backup for Exchange, OneDrive, and SharePoint is a huge bonus and saves us from needing another tool."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6792802)

KK

Kris K.

Owner

> "The thing we hated the most about it is not having the ability to customize some options Taylor to our needs"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791168)

RD

Rick D.

President

> "The user interface is clean and well-organized, making it simple for our team to monitor systems and quickly address any issues."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6797662)

BC

Ben C.

Manager

> "Portal licensing can be confusing when removing users from M365 and still being charge for Cove license"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6803935)

FH

Farzad H.

Network Admin

> "appreciated the centralized dashboard for monitoring and managing backups across multiple devices and clients, which saved a lot of time."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789416)

BE

Brandon E.

IT Specialist

> "Major overhauls on how the software works that make is less suited for our use case without communication."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796652)

EG

Eyal G.

Head of Sales

> "My overall experience with Cove Data Protection was positive, with reliable backups and easy restores, though the management console could..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796475)

BE

Benjamin E.

Technical Services Manager

> "Lack of billing integration into other PSA's, including Autotask."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789735)

JS

Josh S.

Field Service Technician

> "The ability to restore a backup as a VM is a huge bonus especially when recovery of a failed device is vital."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801068)

RW

Raymond W.

Senior Network Engineer

> "When I have had to call support, the first tier person I worked wasn't responsive and didn't get back to me or respond in the timeframe I..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791021)

LC

Lachlan C.

Director and Senior Consultant

> "The integrated dashboard where you can see all your systems and their status at a glance no matter the source is fantastic. And the setup..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6795889)

JS

Josh S.

Field Service Technician

> "Running individual backups requires running from "command window" and does not always work."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801068)

JS

Joe S.

President

> "We were using multiple tools and processes and we were able to consolidate them into one tool that meets all of our needs."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6797061)

MG

Michael G.

Sr. System Administrator

> "Should be able to scale as needed without effort with monthly billing, but I have been told that is not possible. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789937)

TL

Terrence L.

Member

> "The recovery options are extensive and make this not only a backup/restore solution but a Business Recovery system."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796646)

JC

Jeff C.

President

> "I question if they are even legit, as they continue to charge for services even after notification of cancellation."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6821421)

WW

William W.

President

> "We really like having frequent points in time to recover from and the ability to run a test recovery in a virtual environment."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796366)

BE

Brandon E.

IT Specialist

> "Too many changes, not enough communication or proactive training available for customers"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796652)

MM

Maxim M.

CEO

> "The web console is intuitive, with centralized control over backup jobs, storage, and reporting."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796730)

KC

Krunal C.

Director

> "They do not have an option to backup google workspace."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6795528)

SK

Sean K.

IT Engineer

> "The proof of these things are always with the need to use them, and we have used the full bare bones server restore during an emergency..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789771)

TS

Todd S.

GM

> "It is outrageously expensive, our monthly costs literally tripled from +/- 300 a month to over 900 a month."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789558)

AH

Antonio H.

IT Director

> "I like the product because it is convenient way to backup personal OneDrive, SharePoint and Office without breaking the bank."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805961)

WK

Warren K.

Director

> "This can make it challenging to quote monthly cost for client"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6808106)

BM

Bill M.

Owner

> "The simplicity of installation, the speed of restoration of files and folders, and that there is no need for additional equipment."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6797015)

MG

Michael G.

Managing Director

> "At times I find that the interface can be a bit difficult to navigate. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801474)

DT

Dejan T.

Owner

> "The price is a little expensive for servers, but works reliably with many ways to manage backups and restores."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6814881)

LM

Lydia M.

Support Tech

> "The cons of any data protection provider are always regarding cost and "stricter" management control."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789855)

MD

Marco D.

owner

> "I backup MS365 and some servers and there are no problems, if there is its easy to fix or the tool has fixed itself by restarting or..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801966)

RO

Richard O.

CEO

> "I'm trying to get historical reports of backup verification and can't figure out how."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796643)

MG

Michael G.

Managing Director

> "The speed to restore data, be it Sharepoint or Exchange, the restore times are excellent."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801474)

GS

Guus S.

Servicedesk Engineer

> "Sometimes error codes dont make sense for us and only support knows whats going on."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796542)

NC

Nico C.

Office Manager

> "I have found Cove Data Protection pretty straightforward, both in setting it up, maintaining and updating it, and billing."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6808574)

JK

Jacob K.

Engineer

> "Lack of options for data recovery."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6795424)

SV

Sebastian V.

IT-Consultant

> "Good overview of errors, what went wrong, and often solutions are documented in the knowledge database."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789783)

DC

Dan C.

IT Director

> "The only con I would have is that data overages can be unexpected."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805817)

EV

Ethan V.

Sr Support Technician

> "The O365 backup is extremely useful, and that it backs up both Exchange and OneDrive/SharePoint."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791374)

IF

Iain F.

Director

> "Support is lacking if you are not familiar with product you will need support, that's when things become unstuck."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6793173)

AD

Aaron D.

Managing Director

> "Wide support for many operating systems, DB engines and hypervisors."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790807)

MB

Mark B.

IT Manager

> "The backups take a long time to do and consume a lot of internet resources. And sometimes the process is interrupted."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6737988)

HG

Harley G.

Sr. IT Project Engineer

> "We've used their tools heavily during a major crisis, and we had our customer up and back working in no time at all."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6804230)

MH

Marty H.

Owner

> "Regular issue with system state backups failing."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789796)

JM

John M.

CEO

> "We can always count on backups being efficient and reliable, and restores are quick and complete as well."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6795545)

TB

Tim B.

Consultant

> "Parts of the interface are not the most intuitive."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805794)

OA

OMAR A.

Senior Professor

> "I liked how it allowed me schedule frequent backups without slowing down bandwidth."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6781108)

BE

Brandon E.

IT Specialist

> "They keep changing the name and interface, and there is little to no warning."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796652)

TA

Terry A.

IT Operations Manager

> "Support has been steady, Sales though is not present, the rep moved on and we have no contact to grow our account."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6802783)

RC

Royce C.

Technical Manager

> "However; in all honest I have not taken the time to research emailing failures either."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6807680)

RD

Rick D.

President

> "It’s been a game-changer for our workflow, and we highly recommend it to any IT team looking to simplify data protection while boosting..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6797662)

BC

Ben C.

VP Of Operations

> "We have that issue from a lot of backup clients."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805895)

JL

Jason L.

Manager

> "Cove has helped reduce time needed to setup and manage backups."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791371)

JC

Jeff C.

President

> "The software is archaic."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6821421)

LC

Lachlan C.

Director and Senior Consultant

> "Easy setup and quick status checks making backup simple for varied customer configurations."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6795889)

MW

Macgregor W.

IT Specialist

> "It is small and difficult to see."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805872)

MH

Marty H.

Owner

> "Being able to see my backups anytime and from anywhere provides incredible peace of mind."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789796)

AP

Aaron P.

Owner

> "Support was not good - billing issues went on for months with no resolution."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6699484)

CKV

Charles Kyle V.

Support Analyst

> "I’m able to restore what I need quickly and recover very old backups."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790871)

AH

Antonio H.

IT Director

> "First backup takes forever. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805961)

[View Reviews](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

DR

Denuka R.

Operations Manager

> "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

LP

Lowell P.

President

> "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230)

DR

Denuka R.

Operations Manager

> "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

OT

OIivier T.

CTO

> "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465)

RG

Randy G.

AVP - Systems Administrator

> "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613)

VR

Verified Reviewer

COO

> "I don't like the way it creates a default location completing certain actions, even when an address already exists."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203)

LH

Lewis H.

infrastructure Engineer

> "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497)

CA

Craig A.

National Manager, Managed Service Delivery

> "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

TP

Tejas P.

IT Manager

> "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965)

RG

Randy G.

AVP - Systems Administrator

> "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613)

TS

Terry S.

Network Engineer

> "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523)

AJ

Andrew J.

NOC Lead

> "myglue sharing can be a bit difficult to deploy and manage for comanaged companies."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

MS

Mike S.

IT Manager

> "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112)

DM

Dave M.

Technician

> "The integration between AutiTask and Datto RMM can be a bit off. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100)

AH

Alex H.

Pre Sales

> "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705)

AJ

Andrew J.

NOC Lead

> "It feels very outdated and the level of per org customization isnt great."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

JR

Jaycob R.

Application Project Manager

> "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520)

SC

Stefan C.

Culsoltant

> "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290)

OT

OIivier T.

CTO

> "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465)

HK

Harrison K.

Help Desk Manager

> "The overall UI design leaves something to be desired."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427)

DS

Dilak S.

Senior Experience Designer

> "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735)

RR

Richard R.

Technical Support

> "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615)

DS

David S.

Owner

> "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798)

JJ

Jack J.

IT Director

> "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492)

DS

Dilak S.

Senior Experience Designer

> "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735)

AY

Aaron Y.

IT Technician

> "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574)

LH

Lewis H.

infrastructure Engineer

> "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497)

AW

Aaron W.

President

> "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890)

CR

Cheri R.

Professional Services Manager

> "It makes documentation efficient and accessible, which directly improves both internal operations and client support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518)

VR

Verified Reviewer

Service Delivery Manager

> "Outages take our entire business offline due to the passwords being locked up."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446)

PG

Preston G.

Operations Manager

> "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061)

BH

Brian H.

Systems Administrator

> "There hasn't been a way to import passwords directly into a user's personal password vault."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314)

HK

Harrison K.

Help Desk Manager

> "Great product, I love the analytics in the backend for metrics with the team."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427)

JG

Justin G.

IT Specialist

> "We ran into some syncing issues."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

MS

Markus S.

Director of Technology and Partnerships

> "We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6484837)

AK

Alfin K.

MDS

> "Bad interface with slow processing which makes a headache to the customer"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490)

Larry R.

Operations Coordinator

> "I like how you can see activity in the app, and see what data has been added and by whom."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166)

DA

Dallas A.

Client Systems Administrator

> "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966)

VR

Verified Reviewer

Knowledge Manager

> "It provides a solid platform for us to manage all of our documentation; both internal and for clients."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738)

Steve B.

Marketing

> "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499)

VR

Verified Reviewer

COO

> "It provides an easy to document processes, manage passwords and collaborate with teams."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203)

LK

Lorenzo K.

Security Project Engineer

> "Frequent outages have caused internal frustration with the product."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958)

SJ

Simon J.

Senior System Engineer

> "This reduces onboarding time, minimizes errors, and boosts team collaboration."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6834996)

DS

David S.

Owner

> "if I had to say something i dont like it would be the price just because money is always a big consideration in business."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798)

SS

Sukhjit S.

System Administrator

> "Put in the time and effort to manage it properly and you'll reap massive rewards."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526)

CA

Cindy A.

Vice President

> "A little bit difficult to navigate at times."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940)

CA

Craig A.

National Manager, Managed Service Delivery

> "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

LK

Lorenzo K.

Security Project Engineer

> "Kaseya's footprint on the product is discouraging."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958)

Larry R.

Operations Coordinator

> "Entries are well-organized and have lots of options for capturing information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166)

Alan H.

Chief Nerd

> "Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804666)

DR

Denuka R.

Operations Manager

> "I really like how IT Glue makes day-to-day work faster and more organised."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

CP

Chris P.

Network Engineer

> "Documents are not available."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818)

BP

Brittany P.

Desktop Support Technician

> "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870)

BD

Bruno D.

Director

> "I like the mobile app less."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321)

TP

Tejas P.

IT Manager

> "Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965)

CP

Chris P.

Help desk manager

> "When the ITGlue servers go down, we are without access to our crucial client passwords."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968420)

DA

Dallas A.

Client Systems Administrator

> "This allows me to see one dashboard and get access to things that use to take me several steps."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966)

DP

Derek P.

Information Systems Manager

> "Price, it is more expensive than other alternitives."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380)

JG

Justin G.

IT Specialist

> "Still, for organizations that value structured documentation and tight integrations, it's a worthy investment."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

BS

Brayden S.

System Administrator

> "The search feature among folders may sound harsh, but that is truly the ONLY gripe I have had with IT Glue."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808581)

JG

Justin G.

IT Specialist

> "IT helped my team and I solidify our SOPs and miscellaneous documentation."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

SN

Sajid N.

Systems Engineer

> "Search sometimes breaks and does not give intended results though I know what I am searching is in it."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110)

DT

Danny T.

VP Operations

> "Making SOP documentation is a breeze! "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059495)

MD

Mike D.

owner

> "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718)

SS

Sukhjit S.

System Administrator

> "They're constantly improving and taking feedback from the community - very happy with the future of the platform."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526)

BM

Brian M.

Principal

> "Very occasionally, their system becomes inaccessible to me because of some internal DNS issue. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168)

AY

Aaron Y.

IT Technician

> "IT Glue allows us to save our clients' passwords, SOP, and site information. Because of it, the console is an essential tool in our product..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574)

DT

Daniel T.

Service Delivery Management

> "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate,..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012)

DM

Donnie M.

Business Development

> "My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6487851)

CG

Clayton G.

IT Service manager

> "Most of the time they can't reproduce my issue and then kind of drop it."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808547)

Malith W.

Senior Systems Consultant

> "I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420)

MM

Mitchell M.

IT Lead

> "It doesn't integrate with every software or application that we use. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255)

DS

David S.

TAM Proactive

> "Easy to use, able to link documents and build out relationships that allow you to easily find information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6822226)

EH

Elliot H.

IT Support Engineer

> "Integration with BMS is poor and has caused us many issues"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4802823)

DM

Dave M.

Technician

> "I like the management of the domain names for each client. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100)

CDM

Carl-Darren M.

Director

> "Poor support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998)

EM

Eric M.

Network Engineer

> "I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6476805)

VR

Verified Reviewer

System Engineer

> "Searches can sometimes be wonky and slow"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4805781)

MS

Mike S.

IT Manager

> "The ability to export all data on a customer-basis is also beneficial."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112)

BL

Ben L.

Director

> "The search bar tool is pretty strange if you don't type in the right exact phrases or keywords, it's tricky to find your document."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___3603159)

[View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/)

## User interface

4.67 (216)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)

4.65 (331)

### Features

Cove Data Protection

24/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/163343/Backup-and-Recovery/#features)

IT Glue

Top features

26/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/170401/ITGlue/#features)

### Recognition

No recognitions have been awarded to Cove Data Protection

No recognitions have been awarded to IT Glue

### Deployment & support

Cove Data Protection

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

IT Glue

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Cove Data Protection

-   By N-able
-   Located in United States
-   Founded in

IT Glue

-   By Kaseya
-   Located in United States
-   Founded in 2004

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4.4

[View full comparison](https://www.capterra.com/compare/143536-163343/MSP360-Managed-Backup-vs-Backup-and-Recovery)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

vs

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

$29/month

Price

Contact vendor for pricing

4.5

Features

4.5

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/170401-184229/ITGlue-vs-NinjaOne)

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.67 (216)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

vs

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.5

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/163343-184229/Backup-and-Recovery-vs-NinjaOne)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

$29/month

Price

$67/month

4.5

Features

4.5

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/141792-170401/Pulseway-vs-ITGlue)