---
title: "Compare Cove Data Protection vs IT Glue 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Cove Data Protection and IT Glue based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/163343-170401/Backup-and-Recovery-vs-ITGlue"
page_type: "comparison"
language: "en"
---

# Cove Data Protection vs IT Glue Features and Cost Comparison

Last updated September 16th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Cove Data ProtectionIT Glue2/4 selected

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/)

[## Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.6

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

AS

Based on [375 reviews](#user-reviews)

Positive

356

Neutral

12

Negative

7

[## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [342 reviews](#user-reviews)

Positive

332

Neutral

9

Negative

1

## Summary

* * *

Features in Managed Service Providers (MSP) Software

24 / 44

Only Cove Data Protection

-   Anti Virus
-   Endpoint Protection
-   Mobile Device Management

Best performer

26 / 44

Only IT Glue

-   Active Directory Integration
-   Activity Tracking
-   Audit Trail

User satisfaction

User satisfaction

4.6

User reviews[375](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.4

Customer support

4.5

User satisfaction

4.6

User reviews[342](https://www.capterra.com/p/170401/ITGlue/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.4

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Ideal for MSPs or internal IT teams that need easy-to-use, it is a cloud-first data protection and recovery platform for diverse environments.

Best for

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

## User reviews

Pros & cons

Alex S.

Technical Innovation and Solutions Champion

> "Same technology, but it gave us significantly more reporting options, and made it much easier to verify backups are running across all our clients,..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7144490)

AM

Amit M.

Founder

> "The other issue is managing the billing. When we offboard a user, it will still use a license in Cove until you manually delete the backup data in Cove."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7146969)

RR

Roger R.

Systems Engineer

> "The platform provides excellent visibility into backup status, alerts, and historical activity, which helps ensure that all devices are properly..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140476)

TR

Ty R.

CEO

> "In addition, regular price increases from N-able can make long-term cost planning more difficult, especially when managing backup services across..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7147134)

TN

Tara N.

IT Manager

> "The platform made it easy to deploy backups quickly across multiple client environments, monitor backup health centrally, and verify successful backups..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145760)

DE

David E.

Owner

> "Can not do changes on the backup files unless the host pc /server is online . How ever in a pinch you can at least restore files to an alternate..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140373)

RR

Roger R.

Systems Engineer

> "Cove includes storage, backup, and management in a single platform, making it cost-effective compared to solutions that require separate storage or..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140476)

TR

Ty R.

CEO

> "Higher storage tiers can increase the ongoing monthly cost, and overage fees can add up as client environments grow."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7147134)

DS

Darin S.

CEO

> "Overall, Cove delivers a strong balance of reliability, scalability, security, and operational efficiency, making it a dependable backup and disaster..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7148427)

DB

David B.

President, Managing Partner

> "Also, the machine literally has to be online to make any change to the setup - which is a problem as we support customers in different time zones. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7144299)

RB

Rafael B.

Supervisor

> "The platform provides consistent, secure backups with minimal maintenance, and the interface is intuitive, making it easy to manage and monitor data..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7149390)

TN

Tara N.

IT Manager

> "Reporting customization could feel restrictive, especially when trying to provide highly tailored executive or compliance reporting to clients."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145760)

JM

Jonathan M.

Technical Consultant

> "What I love most about Cove Data Protection is their support. When things are on the line and you need to restore a criticical server, you can reach out..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140448)

PT

Paul T.

Information Technology Specialist

> "Having onsite copies for real-time instant recovery takes additional resources that having cloud backup should not need."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142875)

RB

Rafael B.

Supervisor

> "It offers dependable backup and recovery capabilities, strong security, and an easy-to-use interface that simplifies daily management."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7149390)

GC

Greg C.

Help Desk Engineer

> "The length of time it can take when restoring from a Cove backup, in most cases it seems to take an exceedingly long time to complete."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145889)

KM

Kyle M.

Network Engineer

> "I have had an overall positive experience with Cove Data Protection, it's quick to learn with a lot of neat features and has allowed us to spend less..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7143015)

KT

Kirk T.

Network Engineer

> "PC agent console can sometimes be slow to navigate. And many times it requires I remote restart the backup agent service on the host."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142056)

KB

Ken B.

Operations Manager

> "Another major benefit is that the backup agents update automatically, eliminating the need for the manual update process we had to deal with in our..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145784)

SS

Steve S.

System Administrator

> "Sometimes when there is an error the dashboard should have better clarity on what the error is and if it was catastrophic or not. As we know some errors..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7164962)

SC

Shad C.

Owner

> "One of the standout features is its update and version control—being able to quickly restore previous versions provides real peace of mind."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142215)

BA

Blake A.

IT Technician

> "It seems like occasionally the status information for your backups isn't updated as quickly as one might hope, meaning you have to wait a bit to see if..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140456)

EC

Eric C.

IT Consultant

> "The product does its core job well, especially for MSP-style environments, but better reporting, alerting, and more consistent support would make it..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142861)

JM

Jonathan M.

Technical Consultant

> "My least favorite part is that while backup issues are relatively uncommon, in my experience they can be a bit more difficult to fix than some other..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140448)

TN

Tara N.

IT Manager

> "Backup verification and alerting helped ensure backups were actually completing successfully, which is critical in managed services environments."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145760)

JC

Jim C.

Founder

> "This can be a point of contention with the clients because I cannot quote them exactly how much the backup is going to cost until I deploy it - this is..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7144292)

BA

Bobby A.

Technical Support

> "It makes it easier to monitor backups, protect important data, and respond quickly when a restore is needed."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7150691)

MO

Matt O.

IT Manager

> "Having to connect to the local device to run commands instead of from the central portal just takes more clicks than I would like but isn't that big of..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140359)

TR

Ty R.

CEO

> "Deployment is straightforward, management is simple, and the customizable reporting is extremely helpful for both internal oversight and client..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7147134)

ZR

Zachary R.

Service Manager

> "It covers the basics well and is dependable for day-to-day use, but it doesn’t stand out in terms of speed or advanced features."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145749)

JS

John S.

IT Solutions Analyst II

> "While there is a bit of a learning curve, we've got it integrated in our RMM tools and have scripts to install, or migrate backups with ease."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142872)

KW

Karrie W.

Senior Security Engineer

> "I got certified in Cove for both backups and restores but I couldn't perform a restore if a incident occurred."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142797)

DS

Darin S.

CEO

> "The Microsoft 365 backup integration adds significant value for clients concerned about ransomware and data retention."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7148427)

DL

Devin L.

Managed Services Engineer

> "Our handful of machines that give issues can and have dragged out and involve lengthy support calls."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7148398)

BA

Blake A.

IT Technician

> "Cove Data Protection has really served us well in terms of our backup needs; it is easy to configure, and its cloud-first nature makes sure that there..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140456)

JH

Jason H.

CEO

> "When hard drive is getting full tends to fail more than other backups for the Image backup."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7147074)

MNSC

Ma. Nicole Sarah C.

Systems Engineer

> "It simplified backup management with minimal overhead and gave confidence that data could be restored quickly when needed"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7143224)

JS

John S.

IT Solutions Analyst II

> "I would say that it's a little slow to load the interface when you're trying to restore files or folders."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142872)

TM

Tracy M.

IT Systems Manager

> "Our users love the multiple backups a day and often request us to retrieve files for them when they make errors."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142064)

Dylan H.

President

> "The sales rep tried to pull a fast one on us and the buying process has been wastful of our time, disrespectful, and frustrating"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7116272)

LJ

Les J.

IT Director

> "seamless and scripted deployment across all endpoints, giving be good eyes on state of backups done across entire workforce"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7147196)

PM

Pete M.

Owner

> "The 365 backup has some limitations which were not a good fit for my clients. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140491)

HB

Heather B.

Customer Experience

> "The recovery process is straightforward, and the platform makes it simple to monitor backup status across devices."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7146031)

KB

Ken B.

Operations Manager

> "We experienced this firsthand when a server had been decommissioned and we needed to retrieve a file from backup."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145784)

AK

August K.

Managed services Engineer

> "The disaster recovery and local storage options are very helpful, especially when we need quick restores."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7157536)

LT

Lauren T.

Imaging Systems Administrator

> "it takes a very long time to back up, it takes a very long time to restore from a backup and it is not an easy process to do"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145068)

RR

Roger R.

Systems Engineer

> "The cloud-first architecture makes it easy to manage backups across multiple endpoints without needing additional infrastructure."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140476)

RS

Rick S.

Owner

> "The billing and the limited amount of data provided for the price have been a constant headache."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7144366)

DK

David K.

Systems Sales Manager

> "N-able claims this makes incremental backups dramatically smaller and faster than traditional image backups"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7146412)

SS

Shaun S.

Solutions Architect

> "While it is feature rich it is rather granular and complex, which may be a hindrance for some small or new IT teams."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145978)

RB

Rafael B.

Supervisor

> "The platform performs well for protecting critical data, though like any system, there is a learning curve with some advanced features."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7149390)

KB

Kevin B.

Senior Systems Engineer

> "Sometimes hard to navigate the portal. When logging in, it's not always the easiest to get to the locations we need."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142106)

JK

John K.

VP

> "We have deployed it to almost all of our clients, and use it to protection server and workstation data, as well as Office 365 data in the cloud."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789871)

BA

Bobby A.

Technical Support

> "Some settings are not always as obvious as they could be, especially for newer technicians who have not worked with the product before."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7150691)

JH

Justin H.

President and Owner

> "We love how easy it is to setup and get a new backup running for a customer and how the monitoring helps free up our technicians to work on other tasks...."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7144322)

JP

Jeff P.

Director of IT Operations

> "It seems like the interface can be lagging or not as responsive as I would like it to be."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140521)

CB

CHAMSI B.

IT Manager

> "I got an opportunity to implement Cove’s incremental backup system and it was highly efficient for providing regular protection to the servers and..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796306)

JS

John S.

IT Solutions Analyst II

> "Sometimes the initialization errors can be a bit cryptic as well"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142872)

MH

Marty H.

Owner

> "Being able to schedule recovery testing and also the ability to create standby images for a rapid restore in a critical situation, also provides the..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789796)

SR

Stephen R.

CEO

> "This makes it difficult to fine-tune backup policies for more complex environments where you may only want to protect certain folders, file types, or..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6798846)

EG

Eyal G.

Head of Sales

> "The quality of the backup system is exceptional, ensuring reliable and secure data preservation, while the restore process is user-friendly, efficient,..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796475)

MM

Michael M.

Systems Engineer

> "It's been in use for our customers for a number of years and cannot come up with a legitmate con."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142871)

GC

Greg C.

Help Desk Engineer

> "Cove takes everything about Data Protection and makes it both very secure and very accessible to anyone who will use either for themselves or their..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145889)

MW

Matt W.

Sr. IT Administrator

> "Probably related to me being restricted to the n-central dashboard instead of directly through a Cove dashboard, but finding and obtaining the agent can..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801160)

SB

Shahar B.

ceo

> "fast first install, easy configure, good backup and restore speed, backup with no influence on pc user because it backup mailbox and one drive directed..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790001)

MM

Michael M.

NOC Engineer

> "I guess the user interface could be modernized a bit, everything is fairly easy to find. But some of it does look a bit dated."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145060)

MS

Matthew S.

Sr. Systems Engineer

> "The dashboard at-a-glance view gives the most meaningful information about all backups."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142380)

UM

Ulises M.

Tech

> "Interface can feel a bit dated and not always intuitive."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145023)

JK

Jacob K.

Engineer

> "Thousands of file restores, numerous Hardware level restores have all gone without any issue."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142901)

RD

Robert D.

Level III Engineer

> "Failures, though rare, have not been detailed for a quicker resolution."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142194)

BB

Brian B.

CTO

> "Update and version control is handled well on the backend, so we're not chasing patches or worrying about agent compatibility."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142061)

JS

Jeff S.

President

> "I don't like how it does not fulling integrate with our N-Able RMM platform."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7148397)

RD

Robert D.

Level III Engineer

> "Cove has been a smooth experience from start to finished and has really come in clutch with recovering a few environments after their servers crashed..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142194)

AM

Andrew M.

Director of Operations

> "The recovery console looks and feels a bit old."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7141156)

CM

Chris M.

CTO

> "Reliable backups, great features, including boot verification and standby images."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140415)

AA

Alexander A.

Network Engineer

> "With TBs in overage, it will generate a hefty bill."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142189)

RO

Ron O.

Founder

> "The recovery testing and speed vault has eased concerns for our clients, improving their confidence."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7148533)

DM

Dan M.

Director

> "Lack of name recognition for our clients."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145257)

BA

Bobby A.

Technical Support

> "Once configured properly, it gives confidence that client data is being protected without requiring constant hands-on management."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7150691)

DL

David L.

Systems Engineer

> "Backups would often fail day to day on certain devices."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7146239)

RD

Rick D.

President

> "The user interface is clean and well-organized, making it simple for our team to monitor systems and quickly address any issues."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6797662)

JP

Jeff P.

Director of IT Operations

> "It seems like the interface can be lagging or not as responsive as I would like it to be."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140521)

DT

Dennis T.

Senior Support Engineer

> "The interface is fairly straight-forward."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142070)

MM

Michael M.

NOC Engineer

> "I guess the user interface could be modernized a bit, everything is fairly easy to find. But some of it does look a bit dated."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145060)

TM

Tim M.

IT Systems Engineer

> "Easy to setup, easy to use/manage/monitor and straight forward interface for management and restore processes"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791153)

UM

Ulises M.

Tech

> "Interface can feel a bit dated and not always intuitive."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145023)

MM

ML M.

DGA

> "The interface and the quality off the product , we have used it for several years. and don't wan't to stop."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796480)

MG

Michael G.

Managing Director

> "At times I find that the interface can be a bit difficult to navigate. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801474)

JC

Jim C.

Founder

> "Its fully integrated with my MSP Software and RMM - N-able nSight. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7144292)

JS

Jeff S.

President

> "I don't like how it does not fulling integrate with our N-Able RMM platform."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7148397)

PM

Pete M.

Owner

> "Integration with n-Sight also a plus."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140491)

BE

Benjamin E.

Technical Services Manager

> "Lack of billing integration into other PSA's, including Autotask."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789735)

SD

Sammy D.

IT Tech

> "I also like the microsoft integration."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142058)

ZR

Zachary R.

Service Manager

> "It covers the basics well and is dependable for day-to-day use, but it doesn’t stand out in terms of speed or advanced features."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145749)

DL

David L.

Director of Research and Development

> "Very good, with it fully integrated with n-sight without having to run a script though."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805882)

SS

Shaun S.

Solutions Architect

> "While it is feature rich it is rather granular and complex, which may be a hindrance for some small or new IT teams."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7145978)

NW

Nate W.

Partner

> "Cove does a decent job of BCDR at a cheaper price point then some of the other competitors like Axcient, Slide, Datto, etc. and it's simple to install..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140599)

JS

Jeff S.

President

> "I don't like that it's not a single pane of glass with N-Able. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7144288)

AR

Aaron R.

System Engineer

> "Support has been very helpful in problems with why backups did not complete successful, server issues not cove."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7140466)

KK

Kris K.

Owner

> "The thing we hated the most about it is not having the ability to customize some options Taylor to our needs"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791168)

AG

Andrew G.

Security and Compliance Manager

> "Cove is very flexible as far as backup options, so it's pretty easy to find settings that will work for most customers."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7146400)

DB

David B.

President, Managing Partner

> "Also, the machine literally has to be online to make any change to the setup - which is a problem as we support customers in different time zones. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7144299)

Alex S.

Technical Innovation and Solutions Champion

> "Cove is very easy to navigate, plenty of information available to troubleshoot, or just check the health of backups."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7144490)

DL

Devin L.

Managed Services Engineer

> "Our handful of machines that give issues can and have dragged out and involve lengthy support calls."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7148398)

DH

Dave H.

Owner

> "Technical support and availability to jump on calls to demo or assist in our actual environment is a great resource."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7147065)

MM

Michael M.

Systems Engineer

> "It's been in use for our customers for a number of years and cannot come up with a legitmate con."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7142871)

HB

Heather B.

Customer Experience

> "It works well for managing multiple devices and environments efficiently."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___7146031)

RW

Raymond W.

Senior Network Engineer

> "When I have had to call support, the first tier person I worked wasn't responsive and didn't get back to me or respond in the timeframe I was told."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791021)

[View Reviews](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

TG

Thanya G.

Technology Support Associate III

> "I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157071)

BA

Bobby A.

Technical Support

> "The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475)

DR

Denuka R.

Operations Manager

> "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

LP

Lowell P.

President

> "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230)

LH

Lewis H.

infrastructure Engineer

> "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497)

JS

Jorge S.

IT Systems Analyst

> "One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027)

JS

Jorge S.

IT Systems Analyst

> "IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027)

IH

Ian H.

Technical Manager

> "A little annoying that the search field saves the last search constantly but I can work around it."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7168004)

DR

Denuka R.

Operations Manager

> "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

VR

Verified Reviewer

COO

> "I don't like the way it creates a default location completing certain actions, even when an address already exists."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203)

RG

Randy G.

AVP - Systems Administrator

> "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613)

CA

Craig A.

National Manager, Managed Service Delivery

> "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

JD

Josh D.

IT Support Engineer

> "IT Glue has become an essential tool for managing client documentation within our MSP."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7185509)

VM

Vicki M.

Technology Manager of Software, Licensing, and Compliance

> "Unable to roll out for entire organization because of lack of secure hierarchy. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7156999)

JS

Jorge S.

IT Systems Analyst

> "IT Glue provides an excellent centralized documentation platform for IT teams and MSPs."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027)

OT

OIivier T.

CTO

> "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465)

MS

Mike S.

IT Manager

> "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112)

SC

Stefan C.

Culsoltant

> "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290)

BA

Bobby A.

Technical Support

> "It makes it easier to find what is needed when supporting a client, especially when multiple techs are working on the same environment."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475)

JJ

Jack J.

IT Director

> "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492)

JR

Jaycob R.

Application Project Manager

> "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520)

RG

Randy G.

AVP - Systems Administrator

> "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613)

TP

Tejas P.

IT Manager

> "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965)

AJ

Andrew J.

NOC Lead

> "myglue sharing can be a bit difficult to deploy and manage for comanaged companies."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

TS

Terry S.

Network Engineer

> "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523)

AW

Aaron W.

President

> "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890)

DS

Dilak S.

Senior Experience Designer

> "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735)

DM

Dave M.

Technician

> "The integration between AutiTask and Datto RMM can be a bit off. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100)

IH

Ian H.

Technical Manager

> "Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7168004)

AJ

Andrew J.

NOC Lead

> "It feels very outdated and the level of per org customization isnt great."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

DS

David S.

Owner

> "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798)

HK

Harrison K.

Help Desk Manager

> "The overall UI design leaves something to be desired."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427)

JD

Josh D.

IT Support Engineer

> "The search functionality is excellent, making information quick to find when supporting clients."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7185509)

AK

Alfin K.

MDS

> "Bad interface with slow processing which makes a headache to the customer"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490)

DS

Dilak S.

Senior Experience Designer

> "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735)

RR

Richard R.

Technical Support

> "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615)

LH

Lewis H.

infrastructure Engineer

> "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497)

DA

Dallas A.

Client Systems Administrator

> "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966)

CR

Cheri R.

Professional Services Manager

> "It makes documentation efficient and accessible, which directly improves both internal operations and client support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518)

LK

Lorenzo K.

Security Project Engineer

> "Frequent outages have caused internal frustration with the product."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958)

BA

Bobby A.

Technical Support

> "It takes effort to keep updated, but when it is maintained, it saves a lot of time."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475)

DS

David S.

Owner

> "if I had to say something i dont like it would be the price just because money is always a big consideration in business."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798)

PG

Preston G.

Operations Manager

> "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061)

CA

Cindy A.

Vice President

> "A little bit difficult to navigate at times."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940)

VR

Verified Reviewer

Knowledge Manager

> "It provides a solid platform for us to manage all of our documentation; both internal and for clients."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738)

LK

Lorenzo K.

Security Project Engineer

> "Kaseya's footprint on the product is discouraging."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958)

OT

OIivier T.

CTO

> "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465)

JG

Justin G.

IT Specialist

> "We ran into some syncing issues."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

VR

Verified Reviewer

COO

> "It provides an easy to document processes, manage passwords and collaborate with teams."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203)

CP

Chris P.

Network Engineer

> "Documents are not available."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818)

CA

Craig A.

National Manager, Managed Service Delivery

> "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

AY

Aaron Y.

IT Technician

> "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574)

BP

Brittany P.

Desktop Support Technician

> "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870)

DP

Derek P.

Information Systems Manager

> "Price, it is more expensive than other alternitives."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380)

DA

Dallas A.

Client Systems Administrator

> "This allows me to see one dashboard and get access to things that use to take me several steps."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966)

VR

Verified Reviewer

Service Delivery Manager

> "Outages take our entire business offline due to the passwords being locked up."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446)

AH

Alex H.

Pre Sales

> "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705)

BH

Brian H.

Systems Administrator

> "There hasn't been a way to import passwords directly into a user's personal password vault."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314)

HK

Harrison K.

Help Desk Manager

> "Great product, I love the analytics in the backend for metrics with the team."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427)

SN

Sajid N.

Systems Engineer

> "Search sometimes breaks and does not give intended results though I know what I am searching is in it."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110)

JD

Josh D.

IT Support Engineer

> "Overall, it has become a key part of our day-to-day operations."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7185509)

MD

Mike D.

owner

> "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718)

Larry R.

Operations Coordinator

> "I like how you can see activity in the app, and see what data has been added and by whom."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166)

DT

Daniel T.

Service Delivery Management

> "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012)

MS

Mike S.

IT Manager

> "The ability to export all data on a customer-basis is also beneficial."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112)

MM

Mitchell M.

IT Lead

> "It doesn't integrate with every software or application that we use. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255)

BL

Ben L.

Network Administrator

> "It's been really good. As mentioned in the "Cons", the only down fall is we've had the freedom to make a mess of some of our..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686915)

Steve B.

Marketing

> "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499)

BL

Ben L.

Network Administrator

> "I also like that it tracks domains and SSL certificates."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686915)

MC

Meagon C.

Service Delivery Manager

> "It has often not found a child folder in the folder hierarchy when searching by keyword when the word is in the document's title."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4649749)

DA

Drew A.

Network System Administrator

> "It has a lot of options for all the IT documenting you could desire."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6750761)

Alan H.

Chief Nerd

> "Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804666)

VR

Verified Reviewer

VoIP ISP specialist

> "professional CRM option helps my day by day tasks in the IT field."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6713962)

AB

Andy B.

Owner

> "No more getting in the field and realizing nobody in the team has created the org in IT Glue yet, leaving you to note passwords in your..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664302)

SJ

Simon J.

Senior System Engineer

> "This reduces onboarding time, minimizes errors, and boosts team collaboration."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6834996)

MR

Murray R.

Service Ops Manager

> "The search function is very poor."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178667)

SS

Sukhjit S.

System Administrator

> "Put in the time and effort to manage it properly and you'll reap massive rewards."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526)

JB

Jake B.

IT Service Engineer

> "I can't really give something that I dislike about the software, other than the fact that I would like a 'remember me' or 'remember this..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4585377)

Larry R.

Operations Coordinator

> "Entries are well-organized and have lots of options for capturing information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166)

BD

Bruno D.

Director

> "I like the mobile app less."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321)

AL

Alex L.

IT Manager

> "Additionally, ITGLUE is customizable, allowing users to configure the platform to meet their specific needs."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4641671)

AJ

Andrew J.

NOC Lead

> "It feels very outdated and the level of per org customization isnt great."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

CA

Craig A.

National Manager, Managed Service Delivery

> "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

JM

Jeffrey M.

VP of IT

> "cumbersome to set up initially and no real standard to follow as a template."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663969)

KB

Keith B.

CEO

> "It is a great product that does exactly what it is supposed to do and integrates with all our other utilities."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178375)

Joel L.

Founder

> "The website is not aesthetically pleasing and the app has only limited functionality."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___2571715)

PA

Paul A.

IT Support Lead

> "It integrates well with just about anything."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439682)

CA

Craig A.

National Manager, Managed Service Delivery

> "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

BM

Brian M.

Principal

> "Integrations with RMM and PSA make linking items to each other a breeze. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168)

DM

Dave M.

Technician

> "The integration between AutiTask and Datto RMM can be a bit off. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100)

JB

Jeremy B.

Network Engineer

> "Love the tools that enable easy input of UNs and PWs in RMM"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6504447)

MM

Mitchell M.

IT Lead

> "It doesn't integrate with every software or application that we use. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255)

JE

Jeff E.

Business Manager

> "The Integration of all available products makes it easy to go from one product to the other"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___5073508)

EH

Elliot H.

IT Support Engineer

> "Integration with BMS is poor and has caused us many issues"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4802823)

SP

Sean P.

Senior Systems Administrator

> "IT Glue is a powerful documentation tool with a simple, intuitive interface."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4803421)

JS

Jessy S.

Systems Analyst

> "I'ts not easy for engineers on site to take notes."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663336)

JC

Jon C.

Technical Director

> "Simple and easy to learn and use."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4667827)

JJ

Jack J.

IT Director

> "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492)

JR

Jaycob R.

Application Project Manager

> "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520)

CDM

Carl-Darren M.

Director

> "Poor support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998)

Malith W.

Senior Systems Consultant

> "I have been using Datto SaaS integration and I am happy to see they have made improvements to it and now we can see more information than..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420)

JG

Josh G.

Business Administration Manager

> "Support has been poor since the Kaseya acquisition. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4802824)

FL

Francis L.

Consultant

> "Great experience and great support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821756)

Joel L.

Founder

> "It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___2571715)

[View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/)

## User interface

4.64 (375)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)

4.65 (342)

### Features

Cove Data Protection

24/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/163343/Backup-and-Recovery/#features)

IT Glue

Top features

26/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/170401/ITGlue/#features)

### Recognition

No recognitions have been awarded to Cove Data Protection

IT Glue is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Cove Data Protection

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

IT Glue

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Cove Data Protection

-   By N-able
-   Located in United States
-   Founded in

IT Glue

-   By Kaseya
-   Located in United States
-   Founded in 2004

## Popular Comparisons

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.64 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

vs

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[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.64 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

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Contact vendor for pricing

Price

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4.6

Features

4.3

4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/163343-163344/Backup-and-Recovery-vs-N-sight)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/)

vs

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$29/month

Price

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4.5

Features

4.3

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/163344-170401/N-sight-vs-ITGlue)

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.64 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

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Contact vendor for pricing

Price

$19/month

4.6

Features

4.5

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/162943-163343/Comet-Backup-vs-Backup-and-Recovery)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/)

vs

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$29/month

Price

$129/month

4.5

Features

4.4

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/170401-207618/ITGlue-vs-Syncro)

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.64 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

vs

[Syncro](https://www.capterra.com/p/207618/Syncro/)[4.61 (149)](https://www.capterra.com/p/207618/Syncro/reviews/)

Contact vendor for pricing

Price

$129/month

4.6

Features

4.4

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/163343-207618/Backup-and-Recovery-vs-Syncro)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/)

vs

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$29/month

Price

Contact vendor for pricing

4.5

Features

4.5

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/170401-184229/ITGlue-vs-NinjaOne)

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.64 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

vs

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.6

Features

4.5

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/163343-184229/Backup-and-Recovery-vs-NinjaOne)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/)

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[View full comparison](https://www.capterra.com/compare/144309-170401/Atera-vs-ITGlue)

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.64 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

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Contact vendor for pricing

Price

Contact vendor for pricing

4.6

Features

4.7

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/163343-212602/Backup-and-Recovery-vs-ManageEngine-OpManager-MSP)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/)

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