# Compare OneSignal vs Twilio 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Twilio and OneSignal based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/163452-180158/OneSignal-vs-Twilio-Communications-Platform

---

# Twilio vs OneSignal Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TwilioOneSignal2/4 selected

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

[OneSignal](https://www.capterra.com/p/163452/OneSignal/)[4.7 (106)](https://www.capterra.com/p/163452/OneSignal/reviews/)

[## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting Price

$0.01

Value-for-Money

4.2

Functionality

4.5

Ease of Use

4.1

Customer Service

4

Reviews Sentiment

Based on [505 reviews](#user-reviews)

Positive

446

Neutral

27

Negative

32

[## OneSignal](https://www.capterra.com/p/163452/OneSignal/)[4.7 (106)](https://www.capterra.com/p/163452/OneSignal/reviews/)

Starting Price

$9.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.5

Customer Service

4.6

Reviews Sentiment

Based on [106 reviews](#user-reviews)

Positive

104

Neutral

1

Negative

1

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 6,566 reviews from sms marketing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Missing features

Feature ratings

SMS Messaging

4.3

Mass Texting

4.3

Campaign Scheduling

NA

Message Personalization

4.4

Scheduled Messaging

4.4

82%Fit

High performer

Feature ratings

SMS Messaging

4.7

Mass Texting

4.3

Campaign Scheduling

5.0

Message Personalization

4.9

Scheduled Messaging

4.8

User satisfaction

User satisfaction

4.4

User reviews[505](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Ease of use

4.1

Functionality

4.5

Value for money

4.2

Customer support

4.0

User satisfaction

4.7

User reviews[106](https://www.capterra.com/p/163452/OneSignal/reviews/)

Ease of use

4.5

Functionality

4.6

Value for money

4.6

Customer support

4.6

Price starts from

Price starts from

$0.01Usage Based, Not provided by vendor

-   Free version
-   Free trial

Price starts from

$9Usage Based, Per Month

-   Free version
-   Free trial

Best for

Best for

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries.

Best for

OneSignal empowers over 2M users at mobile-first companies of all sizes to drive retention and revenue growth through a modern omnichannel customer engagement platform.

## User reviews

Pros & cons

BB

Bonnie B.

Digital Systems Manager

> "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7173962)

Eric T.

Director, DX

> "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351)

DS

David S.

Vice President

> "Twilio is very powerful and allows me to not only send bulk emails but also text."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898)

VR

Verified Reviewer

Backend Developer

> "A few parts of the setup were confusing at first, especially while configuring some API settings."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7147106)

VR

Verified Reviewer

Software Engineer

> "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379)

JC

Jessica C.

Customer service representative

> "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475)

SS

Shane S.

CEO

> "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103)

MT

Mario T.

Admin

> "They are charging me for services I never used and previously blocked, such as long-distance and regular calls."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426)

WS

William S.

Director

> "Twilio provides API access so you have full control over all your call data"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543)

BB

Bonnie B.

Digital Systems Manager

> "It's also difficult to navigate the backend and find what you're looking for including billing."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7173962)

Andrew M.

Owner

> "An excellent developer platform for telephony communications, cheap and relatively easy to build no-code solutions"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7157141)

CM

Clancy M.

CEO

> "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498)

Andrew B.

Owner/ Operator

> "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185)

MF

Megan F.

Owner Manager

> "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987)

Lydia L.

Blow Mold Operator

> "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564)

VR

Verified Reviewer

CTO

> "Overall, it feels more like a developer tax than a reliable communication platform."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660)

AS

Arjan S.

CEO

> "The value for money is excellent, especially with the robust features for automating SMS and emails in India."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213)

EP

Emanuele P.

Software Engineer

> "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415)

VR

Verified Reviewer

Outreach Director

> "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179)

GS

Gaurav S.

Director

> "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062)

RA

Rahman A.

Marketing Specialist

> "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859)

VR

Verified Reviewer

CTO

> "The worst part of Twilio is its support model."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660)

ZS

Zoltan S.

Developer

> "The cost was very low compared to other options I saw and handled bulk API requests very well"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963)

JS

Josh S.

IT Coordinator

> "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991)

James C.

Director of Digital Marketing

> "good platform for mass SMS blasts to reach a wide audience"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894)

JB

Justin B.

Manager

> "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise entirely."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VR

Verified Reviewer

Lead Egineer

> "SMS sending is easy with multiple numbers with multiple countries"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305)

JB

Justin B.

Manager

> "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

Nikita V.

Marketing Manager CRM

> "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663)

JB

Justin B.

Manager

> "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VL

Vinicius L.

Software Engineer

> "Twillio SMS sending stands out for it's efficiency."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580)

MT

Mario T.

Admin

> "Customer service is terrible; they don't understand that they have a responsibility for the options they give us."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426)

VR

Verified Reviewer

CDO

> "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197)

PG

Paul G.

Programmer

> "Do not use this company for text messaging."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071)

SG

Steven G.

Production Supervisor

> "I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651)

MO

Meghann O.

Customer Success Manager

> "Overall it feels like we're stuck using them because they integrate and have international numbers."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656)

VR

Verified Reviewer

Senior Frontend Engineer.

> "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613)

PG

Paul G.

Programmer

> "They wasted two months of development time for our company."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071)

RC

Rachel C.

Customer Support Lead

> "It's easy to find call and message records without too much trouble."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6419918)

LC

Luke C.

CEO

> "The Twilio console and services more broadly are highly unreliable."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311)

EF

Ed F.

Owner

> "I like that Twillio integrates with my CRM"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704)

VR

Verified Reviewer

CEO

> "Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537)

CP

Charlie P.

Director

> "Easy to customise the message content and deploy instantly."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6568341)

Tanya D.

Head

> "Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5063552)

DB

Diana B.

Founder

> "Everything works together quite nicely, and their pricing is quite good for what you get."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506)

BA

Brent A.

Lead Developer

> "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416)

AkG

Ajay kumar G.

Full Stack Developer

> "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809)

James C.

Director of Digital Marketing

> "not a ton of support and working with carriers can be tricky"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894)

VR

Verified Reviewer

VP of Marketing

> "Our devs like their clear docs."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673)

JB

Justin B.

Manager

> "This experience makes me question their operational efficiency and customer-centric approach."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

AG

Adarsh G.

Analyst

> "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940)

Muhammad Aamer K.

full stack developer

> "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319)

Efezino U.

Managing Director & Software Developer

> "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116)

DB

Diana B.

Founder

> "It can be very overwhelming to use if you're not an advanced A2P communications user."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506)

Matthew K.

Director of IT

> "It works well, and is relatively inexpensive."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144)

Kim L.

Franchise Owner

> "The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through Twilio...."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4976316)

AM

Aseel M.

Account

> "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300)

VR

Verified Reviewer

CEO

> "Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537)

Suzi L.

Project Manager

> "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335)

LC

Leifur C.

Software Engineer

> "Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5014987)

AM

Aseel M.

Account

> "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300)

VR

Verified Reviewer

COO

> "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916)

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

> "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334)

VR

Verified Reviewer

VP of Marketing

> "You often feel ripped off, and pay for things you don't need."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673)

FM

FAUZIA M.

Owner

> "Easy to integrate with your setup."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914)

AS

Arjan S.

CEO

> "It took some time to fully grasp all the functionalities."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213)

Josip L.

Athletic coach

> "Choosing the phone number from which you will send a message is sometimes a better solution since you can then also receive messages and for example,..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3799769)

MA

Mohamad A.

manager

> "charging without providing service , scam"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380)

Andrew B.

Owner/ Operator

> "I also have it embedded in my website for a chat option that more people actually use."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185)

RH

Robert H.

CTO

> "They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4985892)

PX

Phill X.

Personal Trainer

> "Great product, I use it to remind clients of appointments, send bulk messages as well as automated reminders to myself."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4351060)

EB

Ewa B.

Marketing Team Lead

> "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823)

VR

Verified Reviewer

IT Manager

> "Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3649716)

VR

Verified Reviewer

CDO

> "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197)

AA

Armando A.

Marketing Manager

> "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537)

VR

Verified Reviewer

COO

> "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916)

VR

Verified Reviewer

Marketing Consultant

> "Their phone number rental and call fees are very reasonable too making it affordable for anyone to create a telecoms presence in almost any country."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4149613)

Marty W.

Founder

> "It is kind of a pain in the neck to set up."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6540913)

AA

Anish A.

Software Development Engineer

> "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420)

AD

Anil D.

Founder and lead consultant, tpm

> "The product is on the way to universal acceptability and unstability, reliability are some concerns with scripting for communication, the automated..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4424965)

[View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

AM

Andrew M.

Owner

> "OneSignal is a reliable customer engagement platform that support in-app messages, push notifications and SMS in one central repository."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6780228)

JoA

João A.

Copywriter

> "My colleagues from IT also reported quite a few issues with API and setting up the pop-ups for acquiring subscribers to push notifications didn't always..."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6398675)

JG

Joy G.

Owner and Graphic Designer

> "OneSignal makes it easy to reach customers through mobile and web applications that get enhanced via push notifications, live chat, SMS and social media..."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6794261)

AM

Atul M.

senior software engineer

> "I found that OneSignal’s free tier has limited features, which can be restrictive for growing apps."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6768985)

AM

Amanda M.

Ceo

> "I can target specific groups, which helps me send relevant messages to the right audience."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___7052965)

LM

Lindsey M.

Director of Marketing Operations

> "The push notification setup was a little clunky."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6769772)

VR

Verified Reviewer

Student and Learner

> "It shows me the realtime updates and help me keeping my customers engaged with target devices."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6392682)

AH

Alexandru H.

Android Developer

> "I had to implement OneSignal in my app and had a problem; but was only reproducible on my client's phone: I had no way to attach a logger and save them,..."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6140539)

VR

Verified Reviewer

DIgital Operations Executive

> "Best out there when it comes to cross-platform push modifications, simple and clear UI, easy to redeploy using previews templates and has a very..."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6401885)

JP

Julien P.

CTO

> "The stats are basically useless, you need to track push performance elsewhere"

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6208003)

ES

Elias S.

Marketing Coordinator

> "I love to have Push notifications, emails and SMS all together."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6879137)

JC

Jared C.

Marketing Specialist

> "On one occasion notifications were delayed, we don't know why, but it has been a great concern for which we have not received a response."

[See full review](https://www.capterra.com/p/163452/OneSignal/#GetApp___4980238)

PL

Paulina L.

Creator

> "It’s a great computer program with excellent customer service and innovations that are frequently incorporated into the programming"

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___7068798)

JH

Janie H.

Deputy editor of growth, audience

> "Also, I could never maneuver our audience segments to adjust, combine, audit."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6056702)

JC

Jared C.

Marketing Specialist

> "It is a simple software to configure, sending notifications is very fast, it makes it easy to always offer the best to our customers, we attract our..."

[See full review](https://www.capterra.com/p/163452/OneSignal/#GetApp___4980238)

DT

Daniel T.

Director

> "This is annoying when you just want a quick message to say something is happening, without having to go in and read it and then delete it."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___4823509)

JC

Jared C.

Marketing Specialist

> "It is a much needed software as we are able to maintain a great connection with our clients, we have increased our client database, our clients are now..."

[See full review](https://www.capterra.com/p/163452/OneSignal/#GetApp___4980238)

AM

Anshuman M.

Software Developer

> "The dashboard is quite complex and on using for the first time, it seemed too complicated for me."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___4766959)

AM

Aviv M.

analytics

> "OneSignal presents an effective solution for businesses and developers looking to engage their user base through push notifications, in-app messaging,..."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___5058468)

WA

Wasim A.

Director

> "From starting to till now, the only one things i am worried about the data, like they don't have option to get backup your data in case if you need to..."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___3554939)

LM

Lindsey M.

Director of Marketing Operations

> "We used OneSignal for push notifications and in-app messaging successfully as a young startup."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6769772)

VS

Vidi S.

Software engineer

> "Dashboard can be a bit a bit confusing at the beginning"

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___4861845)

JoA

João A.

Copywriter

> "You get good and accurate previews of what'll be shown, CTA's work very well too."

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6398675)

RKV

Rahul Kumar V.

Senior Officer

> "Cost is too high as compared to other similar service providers"

[See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___3466525)

[View Reviews](https://www.capterra.com/p/163452/OneSignal/reviews/)

## User interface

4.39 (505)

[OneSignal](https://www.capterra.com/p/163452/OneSignal/)

4.70 (106)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

2-Way Messaging

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Twilio

17/37

-   2-Way Messaging
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Responses
-   Campaign Planning
-   Campaign Scheduling
-   Communication Management
-   Compliance Management
-   Consent Management
-   Contact Management
-   Customer Segmentation
-   Customizable Templates
-   Drip Campaigns
-   Engagement Tracking
-   Generative AI
-   Interaction Tracking
-   Keyword Tracking
-   Landing Pages/Web Forms
-   Marketing Automation
-   Mass Texting
-   Message Personalization
-   Mobile Coupons
-   Multi-Campaign
-   Multi-Language
-   Natural Language Processing
-   Open Rate Tracking
-   Polls/Voting
-   QR Codes
-   Reporting/Analytics
-   Reputation Management
-   Scheduled Messaging
-   Shortcodes
-   SMS Messaging
-   Text-to-Win
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features)

OneSignal

Top features

19/37

-   2-Way Messaging
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Responses
-   Campaign Planning
-   Campaign Scheduling
-   Communication Management
-   Compliance Management
-   Consent Management
-   Contact Management
-   Customer Segmentation
-   Customizable Templates
-   Drip Campaigns
-   Engagement Tracking
-   Generative AI
-   Interaction Tracking
-   Keyword Tracking
-   Landing Pages/Web Forms
-   Marketing Automation
-   Mass Texting
-   Message Personalization
-   Mobile Coupons
-   Multi-Campaign
-   Multi-Language
-   Natural Language Processing
-   Open Rate Tracking
-   Polls/Voting
-   QR Codes
-   Reporting/Analytics
-   Reputation Management
-   Scheduled Messaging
-   Shortcodes
-   SMS Messaging
-   Text-to-Win
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/163452/OneSignal/#features)

### Recognition

Twilio is recognized as a top-rated tool in 2 Capterra Shortlist reports

OneSignal is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value Customer EngagementSoftware (2026) 

### Deployment & support

Twilio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

OneSignal

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Twilio

-   By Twilio
-   Located in United States
-   Founded in 2008

OneSignal

-   By OneSignal
-   Located in United States
-   Founded in 2015

## Popular Comparisons

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[SlickText](https://www.capterra.com/p/155430/SlickText-com/)[4.84 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/)

$0.0079

Price

$29/month

4.5

Features

4.7

4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/155430-180158/SlickText-com-vs-Twilio-Communications-Platform)

[OneSignal](https://www.capterra.com/p/163452/OneSignal/)[4.70 (106)](https://www.capterra.com/p/163452/OneSignal/reviews/)

vs

[Braze](https://www.capterra.com/p/155423/Appboy/)[4.70 (168)](https://www.capterra.com/p/155423/Appboy/reviews/)

$9/month

Price

Contact vendor for pricing

4.6

Features

4.6

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/155423-163452/Appboy-vs-OneSignal)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)[4.47 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

$0.0079

Price

$25/month

4.5

Features

4.4

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/145848-180158/Ez-Texting-vs-Twilio-Communications-Platform)

[OneSignal](https://www.capterra.com/p/163452/OneSignal/)[4.70 (106)](https://www.capterra.com/p/163452/OneSignal/reviews/)

vs

[CleverTap](https://www.capterra.com/p/155737/CleverTap/)[4.44 (59)](https://www.capterra.com/p/155737/CleverTap/reviews/)

$9/month

Price

Contact vendor for pricing

4.6

Features

4.5

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155737-163452/CleverTap-vs-OneSignal)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

$0.0079

Price

$16/month

4.5

Features

4.5

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/153508-180158/Omnisend-vs-Twilio-Communications-Platform)

[OneSignal](https://www.capterra.com/p/163452/OneSignal/)[4.70 (106)](https://www.capterra.com/p/163452/OneSignal/reviews/)

vs

[SendPulse](https://www.capterra.com/p/146369/SendPulse/)[4.59 (773)](https://www.capterra.com/p/146369/SendPulse/reviews/)

$9/month

Price

$10/month

4.6

Features

4.5

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/146369-163452/SendPulse-vs-OneSignal)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (530)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

$0.0079

Price

$20/month

4.5

Features

4.6

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/156699-180158/Klaviyo-vs-Twilio-Communications-Platform)

[OneSignal](https://www.capterra.com/p/163452/OneSignal/)[4.70 (106)](https://www.capterra.com/p/163452/OneSignal/reviews/)

vs

[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/)[4.39 (322)](https://www.capterra.com/p/95949/AWeber-Email-Marketing/reviews/)

$9/month

Price

$15/month

4.6

Features

4.2

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/95949-163452/AWeber-Email-Marketing-vs-OneSignal)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,643)](https://www.capterra.com/p/110228/MailChimp/reviews/)

$0.0079

Price

$13/month

4.5

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/110228-180158/MailChimp-vs-Twilio-Communications-Platform)

[OneSignal](https://www.capterra.com/p/163452/OneSignal/)[4.70 (106)](https://www.capterra.com/p/163452/OneSignal/reviews/)

vs

[Emma by Marigold](https://www.capterra.com/p/75428/Emma/)[4.20 (156)](https://www.capterra.com/p/75428/Emma/reviews/)

$9/month

Price

$99/month

4.6

Features

3.9

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/75428-163452/Emma-vs-OneSignal)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

$0.0079

Price

$29/month

4.5

Features

4.1

4.1

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-180158/JustCall-vs-Twilio-Communications-Platform)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[ClickSend](https://www.capterra.com/p/175783/ClickSend/)[4.32 (93)](https://www.capterra.com/p/175783/ClickSend/reviews/)

$0.0079

Price

$0.0226

4.5

Features

4.3

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/175783-180158/ClickSend-vs-Twilio-Communications-Platform)