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Hotjar vs Mouseflow: Which is a better fit?

Updated on December 29th, 2024
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What's your intended use case?
Summary
Features in Heatmap
35
50
  • Customizable Templates
  • Drag & Drop
  • Real-Time Analytics
37
Best performer
50
  • Embeddable Maps
  • Form Analytics
  • For Sales Teams/Organizations
User satisfaction
4.7
User reviews532
Ease of use
4.6
Functionality
4.5
Value for money
4.5
Customer support
4.5
4.7
User reviews116
Ease of use
4.6
Functionality
4.6
Value for money
4.4
Customer support
4.6
Price starts from
Monthly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

Mouseflow is perfect for UX professionals, Product Managers, Digital Marketers, startups, small businesses, and enterprises that are looking to improve their website experiences and conversions.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-65c161a5-a989-4ad9-b3a9-08da951af26e
Allen E
President
5.0

Alan: My name is Alan. I'm the owner and CEO of my company. I give Hotjar a five. And for more reviews, click below. I found Hotjar through either a business coach, or perhaps a marketing video, where the point was made, that you really need to track your website's behaviors, and your consumer journey from the beginning. And the best way to do that, is to track behaviors. And that's how I found Hotjar. So, once I installed it, I was able to see a lot of the activity that people were taking on my website, and take actionable steps to improve the quality and experience of people going on my website. So, there are two main reasons I chose Hotjar. One was its heat mapping. I was able to see what people were not only looking at, what they clicked on, and how far down the page they scrolled. But more importantly, I was able to look at a recording of their behaviors on my website, see what websites they visited, what they clicked on, where they stopped, what they read, what they skipped past. Gave me a lot of information on specific buyer journeys. And specifically, when I was able to link that into a... If they filled out a form on my website, and I can see when that form came in, I can go right to the video of that user, that led to that form fill, to see what their behavior was like before they filled out that form. So, I can see specifically what pages they looked at, where they stopped, where their interest was. And we can use that data to have more meaningful conversations with the potential. New clients with the lead. It was very easy to get started with Hotjar. They give you a code that you install into your website. So, you just manually do it yourself, if you're familiar, or you give it to your webmaster, and you're up and running. You have your login to get into their dashboard, and you can start recording and viewing everything, once you have it all set up properly. So, it was fairly easy. I'm not a very technical guy, but I had it up and running within an hour. For anyone considering Hotjar, my suggestion and advice is to just do it. They have a low tier offer. I believe. I don't think it costs anything. You can just get right in, start collecting data, take a look, and start making actionable steps to improve your website and your buyer journey. And you've got nothing to lose for that. So, I would do it.

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View all video reviews
Atour T
Analyst
5.0

Atour: Hi, I am Atour. I am an analyst from [inaudible 00:00:04] Education and Research International. I give five out of five for Mouseflow. Actually, I use this tool to track the visitor activities on our website. It helps me a lot. On the other hand, when visitors enters in our website, we track their mouse activity, click activity for the better understanding of the movement of the customer for our organization. These tools helps me a lot to track the visitor activity. Actually, I can easily report visitors' activity and these tools helps me a lot for increasing the conversion rate. That's why I am using it. Actually, its heat map facilities helps me for connecting more visitors to our website, and I found these tools very helpful for the better management of my website as well as my organization. I am using it more than one year, and it's really an awesome tool. In short, it is an excellent tool for heat map recording as well as for visitor monitoring. Anyone, if you want to increase, have more visitors to your website, without any doubt, you can use it. Mouseflow is an excellent tool, for me as well as for anyone's website.

How Capterra sources reviews
View all video reviews
User interface
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1 Video
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1 Video
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5 screenshots
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5 screenshots

Hotjar

35/50
  • A/B Testing
  • Alerts/Escalation
  • Embeddable Maps
  • Floor Plans & Maps
  • Form Analytics
  • For Sales Teams/Organizations
  • For Science
  • Geographic Maps
  • Hierarchical Mapping
  • Hover Maps
  • Image Overlay
  • Mobile Access
  • Radial Mapping
  • Sales Trend Analysis
  • Territorial Mapping
  • Access Controls/Permissions
  • Activity Tracking
  • API
  • Behavioral Analytics
  • Behavior Tracking
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Visualization
  • Drag & Drop
  • Dynamic Content
  • Element Analytics
  • Engagement Tracking
  • Funnel Analysis
  • Heatmaps
  • Real-Time Analytics
  • Real-Time Data
  • Reporting & Statistics
  • Screen Activity Recording
  • Scroll Maps
  • Search/Filter
  • Surveys & Feedback
  • Tagging
  • Templates
  • Third-Party Integrations
  • Visitor Tracking
  • Visual Analytics
  • Website Analytics
  • Web Traffic Reporting
See All features
Hide Heatmap Software Features -

Mouseflow

Top Features
37/50
Show Heatmap Software Features +
Hotjar
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Mouseflow
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Hotjar
  • By Hotjar
  • Located in Malta
  • Founded in 2014
Mouseflow
  • By Mouseflow
  • Located in Denmark
  • Founded in 2009
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