# Compare Hotjar vs Delve 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Delve and Hotjar based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/163516-196428/Hotjar-vs-Delve --- # Delve vs Hotjar Features and Cost Comparison Last updated June 10th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DelveHotjar2/4 selected [Delve](https://www.capterra.com/p/196428/Delve/)[4.9 (201)](https://www.capterra.com/p/196428/Delve/reviews/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[4.6 (543)](https://www.capterra.com/p/163516/Hotjar/reviews/) [## Delve](https://www.capterra.com/p/196428/Delve/)[4.9 (201)](https://www.capterra.com/p/196428/Delve/reviews/) Starting Price $18.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.9 Customer Service 4.9 Reviews Sentiment Based on [201 reviews](#user-reviews) Positive 201 Neutral 0 Negative 0 [## Hotjar](https://www.capterra.com/p/163516/Hotjar/)[4.6 (543)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting Price $39.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [543 reviews](#user-reviews) Positive 525 Neutral 15 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Qualitative Data Analysis Software 20 / 43 Only Delve - Categorization/Grouping - Data Coding - Data Storage Management Best performer 29 / 43 Only Hotjar - Activity Dashboard - Activity Tracking - API User satisfaction User satisfaction 4.9 User reviews[201](https://www.capterra.com/p/196428/Delve/reviews/) Ease of use 4.9 Functionality 4.7 Value for money 4.8 Customer support 4.9 User satisfaction 4.6 User reviews[543](https://www.capterra.com/p/163516/Hotjar/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $18Per User, Per Month - Free version - Free trial Price starts from $39Other, Per Month - Free version - Free trial Best for Best for Delve is for qualitative researchers who conduct in-depth interviews, focus groups, contextual inquiry, generative research, ethnographic research, and foundational research. Best for Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts. ## User reviews Pros & cons EL Eric L. Researcher > "The organization of the app and ability to create cases and participant data offers just the right amount of personalization for researchers who are..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7156054) David H. Mathematics Lecturer > "My experience of Delve to date leaves me lost for words, way short of the character count!" [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7112271) EL Eric L. Researcher > "Delve is the only coding app that I found actually FUN to use for coding my PhD research interviews, versus convoluted software like NVivo which I tried..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7156054) BG Brianna G. Honors Student > "This was somewhat difficult to do within the Delve software because you had to click the edit symbol." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6628022) EM Ekene M. Student > "Its user-friendly interface made coding and refining themes straightforward, while the export options (to Word, Excel, and PDF) allowed me to integrate..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6885785) BG Brianna G. Honors Student > "I had originally tried a free qualitative coding software and it had deleted all of my work." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6628022) EL Eric L. Researcher > "The exported CSV and Excel files are perfectly organized and allow for natural sorting and filtering of data." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7156054) DR Dean R. Director > "an interface problem i guess, but frustrating." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6860268) AC Adriana C. Teacher > "It has a collaborative function which enables online, remote team work. Whenever you need help, you can click the customer support buttom to chat, and..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7056131) AM Andy M. Doctoral Graduate, Assistant Professor of Aviation at another University > "I remember wanting to do more than three levels, but I couldn't and maybe that is by design." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6499280) RH Robert H. Student > "I liked having to create my own codes because it enabled me to become more familiar with my data (interview transcripts) and recognize connections..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7030491) RM Rosario M. Postdoctoral Research Associate > "There were several times when we accidentally double coded the same block of text, but it was not easy to visibly distinguish between the underlined..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6268866) David H. Mathematics Lecturer > "Well, I can tell you that by comparison, Delve is exponentially superior. If you are looking for a platform to transcribe your MS Word document into..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7112271) AM Andy M. Doctoral Graduate, Assistant Professor of Aviation at another University > "It would have taken me much longer to finish my dissertation without Delve! " [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6499280) Thao T. Researcher > "The UI/UX is highly friendly for new researchers, but the underlying engines are strong enough for heavy-duty qualitative and quantitative research." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7125782) Angell H. Student > "It was pretty bland." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7062937) Thao T. Researcher > "It helps with the process of finding quotes to input into the research-writing process." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7125782) CN Chandy N. Graduate Student > "The only “issue” I had was while I was coding and highlighting different parts of the transcript, sometimes if I didn’t click off of the transcript when..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___4617309) AS Anthony S. PhD Student > "Delve provides an easy interface with straightforward and intuitive operations for uploading a formatted transcript, creating codes/subcodes, and..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6796589) HD Halida D. Doctoral candidate > "Some programs offer graphic data representation, but I didn't need that option." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6270439) ED Emily D. Voice teacher, graduate student > "My favorite part about Delve was the ability to pull the codes around and create an outline for my research projects." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6882498) CS Christopher S. Doctoral Candidate > "It's hard to think of cons with Delve." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6527751) SA Susan A. doctoral candidate > "I was also able to do quick searches for themes I needed and be able to quickly search for specific areas of my paper to write about the topics at hand." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6809800) TD Tiffany D. PhD Student > "There is nothing I don't like about Delve for qualitative research data analysis!" [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6204301) SA Susan A. doctoral candidate > "Lastly, when doing a search in my notes area, it found all my specific codes or possible themes, that I could quickly go to, and be able to quickly cut..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6809800) HD Halida D. Doctoral candidate > "I would have been lost without the instructional videos." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6270439) EM Ekene M. Student > "Delve also offers collaborative features for sharing projects with peers or supervisors, which, although not required in this study and I didn’t use it,..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6885785) NO Nana O. Researcher > "Trying to copy data directly from it and paste it elsewhere is a problem" [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___4539523) BM Brian M. Dean of Spiritual and Intercultural Life > "Overall, Delve was exactly what I needed to complete my research project, and I highly recommend it to anyone who's looking for a data analysis software..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7160662) MS Matthew S. Director > "Minor navigation tweaks (which could've been user error!) when using the platform to find key information." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___4349662) JW Jessica W. Student > "I was able to come up with meaningful codes and add them to my transcript seamlessly." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7148486) Karin M. Marketing Growth Programs > "I am unsure if that was due to the formatting in my interview word docs." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___3705517) RL Rob L. Consultant > "I was able to quickly understand the underlying structure and logic and was able to use it effectively after a short period of experimenting." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7170162) LD Leah D. Student > "This was my first time coding any type of data, so it was a bit daunting at first." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___4763313) BM Brian M. Dean of Spiritual and Intercultural Life > "I was also very thankful that it worked just like the video said it would. And with me being a student, the student discount allowed it to be affordable..." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7160662) LH Lisa H. Managing Partner/Research Principal > "The only downside to the tool is getting the initial set up of categories done - but that's probably more of a process issue than a tool issue." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___2957302) ED Emily D. Voice teacher, graduate student > "This helped me to connect points across the literature and my own research to be able to write coherent research projects." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___6882498) NS Nate S. Product Owner > "It might not be a good fit for teams looking for high powered analytics or a ton of features." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___3180944) SM Sharon M. Academic Lead Lecturer > "The visual layout made it easy to organise and refine codes, helping me stay focused on the data rather than the mechanics of the software." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7028834) KR Kyle R. Student > "I think the least thing I liked about the product was having the transcripts all available on the left side." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___3313736) EL Elvina L. Licensed Marriage and Family Therapist > "Delve made it so easy to code the data and created data points within qualitative narrative." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___7162362) AS Ankit S. PhD Student > "color coding is not available." [See full review](https://www.capterra.com/p/196428/Delve/#Capterra___3188845) [View Reviews](https://www.capterra.com/p/196428/Delve/reviews/) Peter C. Regional Director of Business Development > "Hotjar has provided us with such incredible insights about how prospects and customers actually interact with our website, which enable..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___7175958) Peter C. Regional Director of Business Development > "It does not operate as well when managing multiple websites as it does with a small number." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___7175958) Dandu M. Analyst > "I am a CRO analyst and I liked this tool very much since it allows us to analyze user behavior with each and filter any specific..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___7096161) SC Sean C. Marketer > "The freemium runs out pretty quickly, and I don't know how accurate the data is (it's hard to verify qualitative data)" [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___7049507) Sarah F. Marketing Technologist > "The feedback tab function was handy and helpful for users to provide immediate feedback and actually helped us discover bugs and issues..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___7151316) ZG Zohreh G. Senior Product Researcher > "I find integrating with google analytics to interpret users' behaviour a bit confusing. and also I don't see a specific merit in using..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6549167) RC Radek C. board member > "Hotjar offers strong Data Analysis and Monitoring tools like heatmaps and recordings." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___7153690) MI Mihail I. Senior Product Manager > "After the product was acquired the price was instantly increased while the pricing tiers became extremely hard to follow which added..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6556488) Rodrigo T. Director of Cyber Security > "Its seamless integration with other marketing tools provides deep insights into user behavior, allowing you to identify large-scale..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6551516) Theresa F. CRO Program Manager > "I sometimes question the accuracy of the reports. And if the page has a popup, modal, overlay, etc, that can be problematic." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6712269) Rodrigo T. Director of Cyber Security > "Using Hotjar with my team and across the company has enabled us to make data-driven decisions, leading to optimized resource allocation..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6551516) DJ Derek J. Owner > "Users of our website didn't really know what the feedback button was for and started using it as a review of our services, not the site..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6586341) RC Radek C. board member > "Survey Creation is easy, and it gives great insight into Conversion Funnels and user behavior." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___7153690) DP Derrick P. Advertising Manager > "Its not as interactive as it can be when showing exactly what actions users take as a weighted consumer." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6348479) MA Michael A. Founder > "Hotjar was the first website heat map tool we've used, and it revealed a great deal about user behaviour without needing a great deal of..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6863792) NF Niccolo F. Cofounder, CTO > "The basic price above free is quite expensive." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6798425) Rodrigo T. Director of Cyber Security > "Hotjar can handle massive datasets and traffic, enabling granular user segmentation." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6551516) GZ Gabriel Z. Growth Marketing Lead > "Our account has been constantly going on and off with an alert about the tracking not being properly implemented." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6035970) BT Benjamin T. Head of Marketing > "The best parts of Hotjar are the intuitive heatmaps, and visitor recordings, that offer deep insights into user behavior and user..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6198971) MM Megan M. Co-owner & COO > "The downside I see to Hotjar is its relatively expensive cost for small businesses. While it's an excellent tool for testing website..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3731154) AG Annie G. Marketing Manager > "It gave fairly accurate heat mapping and information regarding user behavior on our website." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6826981) LD Laurentiu D. CEO > "Perhaps the price model isn't something that favours start-ups." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6042985) Theresa F. CRO Program Manager > "I like that this is one more data point for creating hypotheses for A/B tests." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6712269) PB Pumelele B. CEO > "Its slow loading times when using the software, can be frustrating for those trying to analyze data quickly." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4722700) DJ Derek J. Owner > "We've gotten so much great insight into the flow of our site and even identified some issues on some mobile phones." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6586341) VH Ville H. Logistics > "Furthermore, it lacks some features for the creation and design of surveys." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3959564) OQ Orion Q. Head of Marketing > "Easy to access information." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___7161109) GP Goran P. Owner > "The thing I liked least is that it does not integrate well with some of the other tools we use, like google analytics. " [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3731629) MTBN Md. Tanvir Bin N. IT officer > "A wealth of information is available for comprehending user behavior through the live interviews, user comments, and visual insights." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6014158) MV Mathijs V. Marketing Manager > "Setting up funnels is difficult" [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3732482) AD Alberto D. Head of Marketing > "The experience is good, although just like other platforms there are some limits to what you can customize." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6723045) VR Verified Reviewer co-founder > "Occasionally Hotjar wouldn't quite format the screen properly meaning we couldn't get a complete understand of what the problem at hand..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3620011) MTBN Md. Tanvir Bin N. IT officer > "With Hotjar's features, teamwork will be easier and everyone on our team can gather the data required to make the right modifications to..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6014158) SA Soham A. Marketing And Operations Head > "Sometimes the recordings failed to capture the specific nuances of the website." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3407885) MTBN Md. Tanvir Bin N. IT officer > "They offer 24/7 support and customized training in the meantime to make sure I can get the most out of user behavior analysis on our..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6014158) NS Nikola S. Marketer > "This is problem because when a user messages us with a problem and we want to view how he used our website right away, we can't confirm..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2434528) SA Sultan A. Director > "I personaly like hot jar funnels creation option as it helps me to track how many form submissions is done, also I like heatmap features..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3856459) AB Aniket B. Co-Founder > "The level of data given about visitors can sometimes be a little lacking when compared to other competitors." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3146988) AM Atul M. Author > "User experience insights: Hotjar provides a range of tools for understanding user behavior and experience on your website, including..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4422884) Mithil P. Digital Marketing Director > "Also, I don't see any notifications about product updates and the latest trends." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3361565) Allen E. President > "This is a good heatmap app and tracking app that allows you to see the behaviors of anyone on your website so you can see what took a..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3682914) Mithil P. Digital Marketing Director > "Customer support and implementation guidebooks are not that great and can be better highlighted." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3361565) OS Olaf S. Director > "Hotjar allows us to visually see our website users' journeys, and together with their reporting tools, gives us the opportunity to make..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4287010) VC Vic C. Business Analyst > "It seems as though there haven't been many usability updates in quite a while." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3608741) DP Derrick P. Advertising Manager > "I value the fact that theres a tool that provides the necessary insights to make UX decisions or website layouts." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6348479) VR Verified Reviewer UX design intern > "The heat maps were occasionally buggy especially when switching between desktop and mobile views. " [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2816614) MA Michael A. Founder > "It was easy to learn and use." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6863792) VR Verified Reviewer Ecommerce Manager > "It doesn't really work very well with single page applications, or at least with Vue Storefront it didn't work very well." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2478455) BJ Bartosz J. Head of Technology > "very helpful insights to A/B test websites!" [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6629822) Rajesh C. Co-Founder > "Another point, I want to mention here is with the angular Js website, the form system of Hotjar doesn’t work which is a great..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2553727) RV Rachna V. Director > "With using hotjar now we can track our website heatmaps and do A/B testing to improve our website conversion rate." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4023062) ML Mark L. President > "I have not fully learned how to use all of the features." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3586284) PB Pumelele B. CEO > "Hotjar is an exceptional analytics and user feedback platform that enables businesses to gain valuable insights into their website or..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4722700) DC Dan C. Principal Software Developer > "Doesn't have some functionality like other tools do to identify errors, etc." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2516355) MTBN Md. Tanvir Bin N. IT officer > "For individuals looking to increase revenue and maximize their conversion rate, this product is perfect." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6014158) TB Tim B. Marketing Specialist > "So the installation process was challenging and delayed us from getting the data we needed." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2608207) RK Rezaul K. Data Analyst > "I can only benefit from this feature if our website has a sign-up form or requests that visitors fill out forms." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4091386) MB Michael B. Director > "Integration to landing pages can be a bit tricky sometimes. " [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2298912) AG Annie G. Marketing Manager > "It was also easy to use." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6826981) MM Miroslav M. Marketing expert > "Well the heatmap functionality is really helpful, but it is not accurate. " [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2745938) MG Mathieu G. CEO > "Easy to set up." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6487175) Joseph D. SEO Specialist > "The verification does not always work and takes a number of attempts to work." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2821391) MG Maria G. Customer Success Manager > "I can perform marketing analysis and find the issues to improve the website for customers to make their experience on the site easy and..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4678232) VR Verified Reviewer Demand Generation Manager > "Unfortunately this tool can slow down your page load." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2408543) VR Verified Reviewer Marketer > "It gives you so much insights into how your visitors behave and think." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6355618) MR Matthew R. customer service > "To make a site and then add an additional its not easy to monitor both. " [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2874738) Ahmed Samy E. Digital Marketing Consultant > "Hotjar is very intuitive and easy-to-use for both website heat maps and website sessions recording, they also offers an amazing..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4553733) PM Paweł M. Online Media Manager > "With larger numbers of user sessions, Hotjar becomes quite expensive." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2689677) EA Enis A. Founder > "It is incredible how Hotjar shows everything a customer does on your website enabling you to see points of attraction etc." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4156808) TB Tim B. Marketing Specialist > "It wasn't until a few weeks later when we realized we weren't getting any data and needed to investigate." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2608207) AS Andy S. Managing Director > "Simple to implement this just works, giving you heatmaps and session recordings for true insight into how people use your site." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4586346) DC Dan C. Principal Software Developer > "Doesn't always play well with a single-page app website." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2516355) MM Megan M. Co-owner & COO > "It's been a great tool to see exactly how users are interacting with our website and whether or not their behaviors line up with what..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3731154) HS Hilary S. Marketing Manager > "It's difficult to filter for certain actions." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2411084) RR Ricardo R. Marketing > "Easy set up and I quickly got results that led to positive changes in my website" [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6294568) VR Verified Reviewer Cofounder > "Nothing I can say, maybe one... they are costly when upgrade to the more premium plan." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2421897) HG Harshit G. Sr. Digital Marketing Manager > "With hotjar, now I can know where my major audience is clicking and accordingly optimize my website accordingly." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4652964) TB Tim B. Marketing Specialist > "We actually incorrectly installed the software when we first purchased it." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2608207) CT Chris T. Head of design > "I like the way we can easily implement popup surveys and data gathering without technical intervention." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4472749) NM Noemi M. Innovation Designer > "The analysis and review aren't well thought out." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2665777) [View Reviews](https://www.capterra.com/p/163516/Hotjar/reviews/) ## User interface 4.92 (201) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) 4.63 (543) ### Features Delve 20/43 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Analysis - AI Copilot - Annotations - API - Categorization/Grouping - Collaboration Tools - Computer Assisted Coding - Customizable Branding - Customizable Reports - Data Coding - Data Collection - Data Import/Export - Data Storage Management - Data Visualization - Drag & Drop - Feedback Management - Generative AI - Media Analytics - Mixed Methods Research - Monitoring - Multi-Language - Multimedia Support - Multiple Data Sources - Predictive Analytics - Qualitative Comparative Analysis - Quantitative Analysis - Real-Time Analytics - Real-Time Data - Reporting & Statistics - Search/Filter - Sentiment Analysis - Single Sign On - Statistical Analysis - Tagging - Text Analysis - Third-Party Integrations - Trend Analysis - User Research Analysis - Visual Analytics - Website Analytics [See all features](https://www.capterra.com/p/196428/Delve/#features) Hotjar Top features 29/43 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Analysis - AI Copilot - Annotations - API - Categorization/Grouping - Collaboration Tools - Computer Assisted Coding - Customizable Branding - Customizable Reports - Data Coding - Data Collection - Data Import/Export - Data Storage Management - Data Visualization - Drag & Drop - Feedback Management - Generative AI - Media Analytics - Mixed Methods Research - Monitoring - Multi-Language - Multimedia Support - Multiple Data Sources - Predictive Analytics - Qualitative Comparative Analysis - Quantitative Analysis - Real-Time Analytics - Real-Time Data - Reporting & Statistics - Search/Filter - Sentiment Analysis - Single Sign On - Statistical Analysis - Tagging - Text Analysis - Third-Party Integrations - Trend Analysis - User Research Analysis - Visual Analytics - Website Analytics [See all features](https://www.capterra.com/p/163516/Hotjar/#features) ### Recognition No recognitions have been awarded to Delve Hotjar is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Delve Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Hotjar Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Delve - By Delve - Located in United States - Founded in 2017 Hotjar - By ContentSquare - Located in France - Founded in 2012 ## 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