Capterra Logo
Helping businesses choose better software since 1999

Hotjar vs Olvy: Which is a better fit?

Updated on December 6th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 2,864 reviews from Customer Experience users.
% Fit
Not enough reviews
Feature ratings
Negative Feedback Management
4.0
Surveys & Feedback
4.3
Real-Time Notifications
4.5
Reporting/Analytics
4.4
Feedback Management
4.0
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
4.8
Surveys & Feedback
4.6
Real-Time Notifications
NA
Reporting/Analytics
4.8
Feedback Management
4.8
User satisfaction
4.7
User reviews529
Ease of use
4.6
Functionality
4.5
Value for money
4.5
Customer support
4.5
4.9
User reviews17
Ease of use
4.9
Functionality
4.9
Value for money
4.5
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-65c161a5-a989-4ad9-b3a9-08da951af26e
Allen E
President
5.0

Alan: My name is Alan. I'm the owner and CEO of my company. I give Hotjar a five. And for more reviews, click below. I found Hotjar through either a business coach, or perhaps a marketing video, where the point was made, that you really need to track your website's behaviors, and your consumer journey from the beginning. And the best way to do that, is to track behaviors. And that's how I found Hotjar. So, once I installed it, I was able to see a lot of the activity that people were taking on my website, and take actionable steps to improve the quality and experience of people going on my website. So, there are two main reasons I chose Hotjar. One was its heat mapping. I was able to see what people were not only looking at, what they clicked on, and how far down the page they scrolled. But more importantly, I was able to look at a recording of their behaviors on my website, see what websites they visited, what they clicked on, where they stopped, what they read, what they skipped past. Gave me a lot of information on specific buyer journeys. And specifically, when I was able to link that into a... If they filled out a form on my website, and I can see when that form came in, I can go right to the video of that user, that led to that form fill, to see what their behavior was like before they filled out that form. So, I can see specifically what pages they looked at, where they stopped, where their interest was. And we can use that data to have more meaningful conversations with the potential. New clients with the lead. It was very easy to get started with Hotjar. They give you a code that you install into your website. So, you just manually do it yourself, if you're familiar, or you give it to your webmaster, and you're up and running. You have your login to get into their dashboard, and you can start recording and viewing everything, once you have it all set up properly. So, it was fairly easy. I'm not a very technical guy, but I had it up and running within an hour. For anyone considering Hotjar, my suggestion and advice is to just do it. They have a low tier offer. I believe. I don't think it costs anything. You can just get right in, start collecting data, take a look, and start making actionable steps to improve your website and your buyer journey. And you've got nothing to lose for that. So, I would do it.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
163516 video thumbnail}
1 Video
253928 video thumbnail}
1 Video
163516
5 screenshots
253928
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

Hotjar

Top Features
33/39
  • CRM
  • Email Management
  • Knowledge Management
  • Predictive Analytics
  • Social Media Integration
  • Workflow Management
  • Access Controls/Permissions
  • Alerts/Notifications
  • API
  • Collaboration Tools
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Drag & Drop
  • Engagement Tracking
  • Feedback Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • NPS Survey Structure
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
See All features
Hide Customer Experience Software Features -

Olvy

27/39
Show Customer Experience Software Features +
Hotjar
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Olvy
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Hotjar
  • By Hotjar
  • Located in Malta
  • Founded in 2014
Olvy
  • By Olvy
  • Located in India
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: