# Compare GoTo Connect vs Microsoft Teams 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare GoTo Connect and Microsoft Teams based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/163604-168668/GoTo-Connect-vs-Microsoft-Teams

---

# GoTo Connect vs Microsoft Teams Features and Cost Comparison

Last updated July 9th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GoTo ConnectMicrosoft Teams2/4 selected

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

[## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [669 reviews](#user-reviews)

Positive

605

Neutral

38

Negative

26

[## Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Starting Price

$4.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.2

Reviews Sentiment

Based on [11,079 reviews](#user-reviews)

Positive

10,017

Neutral

860

Negative

202

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,581 reviews from remote work software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Email Management

NA

Two-Way Audio & Video

NA

Project Time Tracking

NA

Communication Management

\--

@mentions

NA

71%Fit

Missing features

Feature ratings

Email Management

4.2

Two-Way Audio & Video

4.5

Project Time Tracking

NA

Communication Management

4.6

@mentions

4.5

User satisfaction

User satisfaction

4.5

User reviews[669](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.5

User reviews[11,079](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$4Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

Best for

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

## User reviews

Pros & cons

LL

LaWanda L.

Concierge Representative

> "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107)

VR

Verified Reviewer

Owner

> "I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767)

MH

Makaiya H.

Service and Construction Admin

> "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394)

VR

Verified Reviewer

Owner

> "We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767)

VR

Verified Reviewer

IT Director

> "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867)

NB

Natacha B.

Psychotherapist

> "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572)

DT

Daniel T.

IT Engineer

> "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433)

IW

Ian W.

Undisclosed

> "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331)

VR

Verified Reviewer

Technician

> "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066)

LB

Ledton B.

program manager

> "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490)

SC

Shane C.

owner-CEO

> "Their pricing structure is good."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532)

MH

Makaiya H.

Service and Construction Admin

> "Also, many people do not listen to the whole prompt, they just choose the first name that is said."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394)

VR

Verified Reviewer

IT Director

> "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867)

VR

Verified Reviewer

IT Infrastructure Analyst

> "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

AN

Alex N.

Systems Analysis

> "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907)

VR

Verified Reviewer

Owner/Operator

> "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637)

MF

Michael F.

Network Administrator

> "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383)

RB

Rachel B.

Proposal Review Director

> "The online portal for management, and the call queue information is very clunky and hard to navigate."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028)

DS

David S.

President

> "ALSO, the quality is ALWAYS perfect."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066)

VR

Verified Reviewer

IT Infrastructure Analyst

> "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

SC

Shane C.

owner-CEO

> "Ease of use with consolidated services."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532)

JW

Jenny W.

Office Manager

> "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838)

AN

Alex N.

Systems Analysis

> "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907)

CW

Chandler W.

Account manager

> "If a call is missed, it will oftentimes get stuck in the queue."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling,..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

NS

Nichol S.

BDR

> "Sometimes there's a lag and bad connections."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

PP

Philip P.

Pharmacist

> "Troubleshooting the software can be difficult too."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

JC

James C.

Project Manager

> "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210)

NB

Natacha B.

Psychotherapist

> "Overall, I enjoy using the platform; it’s convenient, easy to download and use."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572)

Rahul P.

Software Software

> "It's one of the least buggy software out there when it comes to video and audio conferencing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886)

CM

Chad M.

Assistant Manager

> "The app fits all of our needs so far and is very easy to work with."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666)

MH

Michelle H.

Office Manager

> "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245)

CS

Chase S.

Outside Sales

> "GoTo offers good voice quality as well as video conferencing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035)

SS

Stephen S.

Director of Special Projects

> "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939)

MR

Michael R.

Owner

> "Connecting is better because we only need one service and it's all stored together. After I set it up I liked it."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010)

Keith R.

Owner

> "The setup and learning curve is a bit tough and confusing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887)

JA

Joan A.

program officer

> "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764)

DH

Diana H.

Manager

> "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170)

MR

Michael R.

Owner

> "With a good internet provider and connection there are no quality or speed problems."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010)

SM

Santiago M.

General doctor

> "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121)

VR

Verified Reviewer

IT Infrastructure Analyst

> "This can help to streamline communication and make it easier for users to access all communication channels from one place."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

Rahul P.

Software Software

> "The thing I dislike about the software is the lack of support."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886)

GA

Graciel A.

VOT

> "Goto Connect i use this software everyday to call a client and this is such a big help so that i can contact the client easily this software is..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3884007)

MC

Monica C.

Lender

> "The customer service is the worse. Once you get onboard it goes down hill."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530)

[View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Yugma S.

Assay development and integration technician

> "It has helped me in centralizing chat, call, meeting notes, screen share with cross functional teams mainly clients and distant team members."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7143937)

TH

Tom H.

Head of Research

> "I find the search function for historic chats isn't the most robust - could there be an AI type search which finds things even if the search term is a bit loose?"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7171749)

SA

Samer A.

AI Researcher

> "It is a bit complex to customise and record the meetings and videos, while it is so helpful to cover all forms of communication, I look forward to connect tit to virtual reality meetings and..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109974)

Denis M.

Recruiter

> "It gets the job done for basic corporate communication, but the constant lag and heavy RAM usage get annoying fast. If I just need to jump on a quick, stable video call with a client, I will..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531)

VC

Vicente C.

Quality Technician

> "It is a powerful tool form team communication, combining chat and video calls, file sharing and collaborative document editing all in one place."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328)

SP

Sairam P.

software developer

> "The interface can sometimes feel clustered , especially for new users, the desktop application may occasionally use significant system resources , and finding older messages or files can be..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7165473)

ÁLvaro C.

Deploy Manager

> "It's a very useful app for maintaining workplace communication, you can schedule meetings and share files, which are stored directly on the platform, keeping information always accessible"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7179860)

VR

Verified Reviewer

Sales Specialist

> "In my personal experience, meetings and call stability on Microsoft Teams can occasionally be inconsistent, and I’ve noticed dropped calls or connection issues more frequently compared to other..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156646)

VR

Verified Reviewer

Sales Specialist

> "Microsoft Teams is a strong cross-collaboration tool that centralizes messaging communication, making phone calls, and scheduling video meetings into one platform."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156646)

VR

Verified Reviewer

Project Engineer

> "Can disconnect from calls, crash the computer and a special teams headset for calls is very low quality and stuffing came out"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140577)

CT

Cameron T.

IT Service Desk Analyst

> "Microsoft Teams is a key way for our business to conduct it's essential communication, allowing our business to effectively collaborate and allows us to provide good synergy when completing..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102044)

Keely F.

Patient Care Coordinator

> "The interface packs in so many features—channels, chats, tabs, apps, meetings—that it sometimes becomes cluttered and hard to navigate."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754)

Eric N.

BDR

> "It centralizes everything and is good for internal comms + nicely integrates with my calendar across the board whether with hubspot, outlook or another external booking system."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109270)

JD

Josh D.

IT Support Engineer

> "That said, it’s not perfect — the interface can feel cluttered at times, there’s a bit of a learning curve, and performance can dip with slow loading, lag or high resource usage, particularly on..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958)

VR

Verified Reviewer

Admin

> "It’s a powerful tool for communication and collaboration, keeping chats, meetings, and files all in one place. While the interface can feel busy at times, its features and integrations make..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430)

VR

Verified Reviewer

Admin

> "One downside of Microsoft Teams is that the interface can sometimes feel a bit cluttered, and managing notifications can be overwhelming in larger teams."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430)

AC

Angel C.

QC

> "It offers high‑quality video conferencing for both one‑on‑one and group meetings, as well as support for virtual events, presentations, and audio calls."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7113627)

IL

Ilaria L.

Assistant Reservation Management

> "A big cons about Microsoft Teams is that when the app logs you off it is a nightmare to log in again, especially if you have multiple email addresses linked to the app."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7128497)

AR

Arti R.

Engineer

> "Integration with Microsoft 365 makes working on documents seamless, and channels help keep conversations organized. While it can feel a bit cluttered at times and notifications can be..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146043)

Susana F.

Client Relationship Manager

> "At times, the platform can feel a bit overwhelming because there are many features and channels, which can make it harder to find specific conversations or files quickly."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7095750)

DB

DeForest B.

Sr Specialist

> "I liked that Microsoft Teams centralized chat, meetings, and file collaboration in one place, with strong Microsoft 365 integration that made teamwork more efficient and reduced email..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7098006)

JP

Jacob P.

Senior Associate

> "As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604)

EB

Emma B.

Financial Controller

> "By using Teams as a central platform, communication within an organisation can be streamlined, and having fewer applications running helps improve system performance and reduce storage usage."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7084889)

ÁLvaro C.

Deploy Manager

> "Additionally, on several occasions I need to contact someone for the first time, and I have to check which of the two tenants I appear as available on in order to message them, which sometimes..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7179860)

JP

Jacob P.

Senior Associate

> "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604)

CP

CANDICE P.

Account's officer

> "Notifications could also get a bit chaotic messages popping up in different places, or alerts not syncing the way you expected. And even though Teams is meant to simplify communication, some..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199)

Meshv P.

Salesforce Developer

> "It support integration with other Microsoft tools such as Microsoft 365 and Outlook and OneDrive make super convenient for handling documents and improve productivity."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7106771)

Matt B.

Director of Products

> "My only complaint about the video meeting part is that Microsoft still doesn't let you choose the quality level of your outgoing video feed."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7083617)

Sven S.

Prokurist

> "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711)

VR

Verified Reviewer

Owner

> "What I liked least about Microsoft Teams is that it can feel cluttered and a bit overwhelming, especially when you’re in multiple teams and channels at once."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7134795)

Zach P.

Social Media Coordinator

> "For organizations that are hybrid or fully remote Teams is a great tool for team collaboration and it is also convenient to be able to simultaneously work on projects in Excel/Powerpoint etc with..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102339)

Laxmi Kanth V.

Design engineer

> "Sometimes we can see a bit of lag in large meetings, and it consumes lot of RAM and suddenly loses network in a call."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154613)

Denis M.

Recruiter

> "It is also nice that it connects with Power Automate, which gives you the potential to automate some repetitive team tasks and notifications, even if it takes some effort to set up"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531)

HJ

Heather J.

Instructor

> "Performance glitches, my mic does not always hook up correctly, complex permissions, and strict channel limits."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102438)

Ashley G.

HR Manager

> "It combines chat, video meetings, file sharing, and collaboration tools into one platform, making it easy to stay connected whether your team is in the office or working remotely."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288)

HB

Holly B.

Professional recruiter

> "The quality of the video calls were glitchy. If you had other tabs open it may be delayed on the streaming"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7076367)

BE

Basel E.

IT Manager

> "Chat, meetings, calls, file sharing, and channels are all in one place, which helps cut down on scattered emails and keeps conversations organized."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172392)

JA

Jess A.

Creative Designer

> "sometimes the system glitches which make a team member miss the meeting or key information from shared during the glitch in the meeting"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7085026)

FM

Flavio M.

Senior QA Analyst

> "Integration with other tools under Microsoft 365 is also great, for example integrates calendar with Outlook and makes it easier to plan calls between people in our team."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102140)

Sven S.

Prokurist

> "The number of features and settings can create a learning curve, and managing multiple teams or channels may become confusing over time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711)

Ashley G.

HR Manager

> "One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288)

Blake A.

It Technician

> "Notifications can also get noisy and the settings to manage them aren't the most straightforward to configure. And honestly the search function still isn't great."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7157802)

MG

Matt G.

Manager

> "I find there are so many applications you can connect to enhance your experience for employer and employee communication and collaboration and ways to customize teams to fit your project or..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7082455)

Julia W.

Director of HR

> "The cost of Teams is expensive and not being able to view messages between other employees as a Global Admin on the account."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7092826)

Keely F.

Patient Care Coordinator

> "My overall experience with Microsoft Teams is that it’s a powerful, all‑in‑one collaboration hub that genuinely improves team communication and productivity — but it can feel heavy and..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754)

AD

Alto D.

Operations Manager

> "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7100849)

TS

Tiana S.

Lawyer

> "We have the teams phone and frequently use video calls for our client meetings, I also have teams on my phone - I love how seamlessly apps work together"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7137200)

Osama A.

Full Stack Developer

> "This app feels slowat times and bit confusing for new users. As it has a lot of features, which can sometimes make it hard to find simple things quickly."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7091637)

Raxit P.

SR. Programmer Analyst

> "Sharing files, saving notes, sharing code snippets and using other apps right within the MS Teams is what I love the most about this platform."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7175915)

Keely F.

Patient Care Coordinator

> "The biggest drawback of Microsoft Teams is that it can feel heavy and occasionally overwhelming, especially for new or non‑technical users."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754)

BT

Brianna T.

Lead Editor

> "I like that it integrates with Microsoft 365's Calendar app and that you can retreive meeting transcripts after calls."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7125239)

MA

Mohammad A.

Senior Claims Adjuster

> "Another issue is that it uses quite a bit of system resources, which can affect performance on lower-end systems."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7133609)

JD

Josh D.

IT Support Engineer

> "Copilot said: My overall experience with Microsoft Teams has been positive — it’s a solid all‑in‑one platform that makes communication and collaboration much easier by bringing chat, calls,..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958)

Jonathon B.

Senior Writer

> "There can be some slowdown during large video team meetings, especially if you are running Chrome or Worse at the same time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723)

VR

Verified Reviewer

senior project manager

> "Calendar and Copilot are both integrated for increased efficiency and seamless integration of AI into daily workflows"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132797)

Marco C.

Pre Litigation Legal Assistant

> "Sometimes, when I'm working on external websites and leave the application minimized, my status changes to "away," which is detrimental to me even though I'm attentive to any notifications from..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068073)

PS

Paul S.

Software Engineer

> "It integrates well with all our other Microsoft products to provide a plug and play solution to our communication needs, both internally and externally."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7083108)

PatJohn A.

Instructor Designer

> "Important messages can get buried without clear norms around channel usage, notifications, and file organization."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7084155)

FM

Fiona M.

Clinical Audit Officer

> "I find the automated meeting suggestion really useful when some members have a busy diary and will show me when there is a space where everyone is next available at the same time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146418)

JD

Josh D.

IT Support Engineer

> "Some features require extra licensing, which adds to the cost, and support can be slow unless you’re on a higher plan."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958)

AD

Arnold D.

Senior executive

> "The platform makes it easy to connect with colleagues, conduct virtual meetings, share files, and collaborate on projects in real time, regardless of location."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172739)

AG

Anthony G.

Wholesale Parts outside sales mgr

> "Delays occasionally in it linking with internet and internet is not facing any issues at the time and delays the call"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7175375)

MS

Mitchell S.

Owner

> "The video call feature is the best feature, it integrates really well with Outlook calendar, and the ability to see the status of your team is helpful."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6860503)

VR

Verified Reviewer

Automation Developer

> "It can sometimes feel a bit sluggish or slow, especially when there are many notifications or multiple active teams and channels."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7159042)

VC

Vicente C.

Quality Technician

> "It combines chat, video calls, file sharing, and collaborative document editing all in one app."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328)

NS

Nikhilesh S.

Engineer

> "Delays in audio, video, or screen sharing can affect communication and reduce meeting effectiveness"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7168223)

RM

Renee M.

Paralegal

> "I enjoy Microsoft Teams ability to multitask within the application allowing for access to calls/video chats/calendaring and access to other applications makes this program very convenience and..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7064961)

NS

Nikhilesh S.

Engineer

> "Microsoft Teams occasionally experiences lagging issues, especially during large meetings or when network connectivity is unstable."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7168223)

JPN

Jean-Pierre N.

Instructional Designer

> "I like Microsoft Teams because it has powerful features such as chat, video meetings, calls, file sharing, offAI summaries for conversation, and a user-friendly interface."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7063968)

DD

Dustin D.

President and CEO

> "During the early days of the launch, call quality was poor, there were no backgrounds and the chat feature was clunky."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7094832)

MM

Madellene M.

Founder and CEO

> "Channels keep student cohorts by program type, while integrated calendar and file sharing make visa document reviews seamless and screen sharing video calls intimate and comprehensive."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7003567)

JH

Jamie H.

Quality and Reliability Specialist

> "One thing that is frustrating is the sound output might change and if you are not familiar with computers it may take you awhile to figure it out."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7142352)

HR

Hayden R.

Graphic Designer

> "A very happy experience, the value for money on Microsoft Teams for what you get is impressive, and has become an integral platform to use within my daily work, whether communicating or sharing..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116500)

JM

Jamison M.

Principal

> "I found it a bit difficult to create folders and shortcuts to items that are frequently visited."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7157192)

VR

Verified Reviewer

Development Coordinator

> "It acts as a branch of the Microsoft Suite of applications, giving easy access to things like Outlook Calendar, Sharepoint, Onedrive, and most importantly, a chat feature."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7037457)

Jay P. G.

Principal

> "There seemed to be times when we could not include an actual meeting link without starting at our calendar."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7114098)

Thaura G.

Director

> "At my organisation, Teams allows us to manage our daily life, from calls and videoconferences to file exchanges and text messages"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6868234)

CC

Chitrangna C.

Lead Digital Product Owner

> "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7145502)

KN

Keira N.

Managing Partner

> "We use it every single day for many reasons and it is our hub to stay connected with all teams members across many states and locations. "

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156942)

SR

Sam R.

Residency Program Administrator

> "I do seem to have connection issues with video occasionally, and the same connection does not pose those issues for Zoom."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116795)

[View Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

## User interface

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

4.47 (669)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

4.46 (11,079)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

GoTo Connect

19/42

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Assignment Management
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Customizable Branding
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Email Management
-   Employee Activity Monitoring
-   File Transfer
-   Generative AI
-   Live Chat
-   Meeting Management
-   @mentions
-   Prioritization
-   Progress Tracking
-   Projections
-   Project Time Tracking
-   Real-Time Data
-   Remote Access/Control
-   Remote Support
-   Reporting & Statistics
-   Single Sign On
-   Softphone
-   SSL Security
-   Tagging
-   Task Management
-   Third-Party Integrations
-   Time Zone Tracking
-   Two-Way Audio & Video
-   Video Chat
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features)

Microsoft Teams

Top features

27/42

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Assignment Management
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Customizable Branding
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Email Management
-   Employee Activity Monitoring
-   File Transfer
-   Generative AI
-   Live Chat
-   Meeting Management
-   @mentions
-   Prioritization
-   Progress Tracking
-   Projections
-   Project Time Tracking
-   Real-Time Data
-   Remote Access/Control
-   Remote Support
-   Reporting & Statistics
-   Single Sign On
-   Softphone
-   SSL Security
-   Tagging
-   Task Management
-   Third-Party Integrations
-   Time Zone Tracking
-   Two-Way Audio & Video
-   Video Chat
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/168668/Microsoft-Teams/#features)

### Recognition

GoTo Connect is recognized as a top-rated tool in 4 Capterra Shortlist reports

Microsoft Teams is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

GoTo Connect

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Microsoft Teams

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

GoTo Connect

-   By GoTo
-   Located in United States
-   Founded in 2003

Microsoft Teams

-   By Microsoft
-   Located in United States
-   Founded in 1975

## Popular Comparisons

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Contact vendor for pricing

Price

$1.1/month

4.5

Features

4.7

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/163604-203084/GoTo-Connect-vs-VoIP-ms)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

$4/month

Price

$14.99/month

4.4

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Contact vendor for pricing

Price

$14.99/month

4.5

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-163604/Zoom-Video-Conferencing-vs-GoTo-Connect)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,618)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

$4/month

Price

$7/month

4.4

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/168668-247901/Microsoft-Teams-vs-Google-Workspace)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Contact vendor for pricing

Price

$25/month

4.5

Features

4.5

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/163604-175788/GoTo-Connect-vs-Nextiva)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,140)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/)

$4/month

Price

$6/month

4.4

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/168668-176572/Microsoft-Teams-vs-Google-Hangouts)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/163604-218251/GoTo-Connect-vs-Wildix)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

$4/month

Price

$8.75/month

4.4

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (467)](https://www.capterra.com/p/158704/3CX/reviews/)

Contact vendor for pricing

Price

$350/year

4.5

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-163604/3CX-vs-GoTo-Connect)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,530)](https://www.capterra.com/p/163332/GoToMeeting/reviews/)

$4/month

Price

$14/month

4.4

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/163332-168668/GoToMeeting-vs-Microsoft-Teams)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/)

Contact vendor for pricing

Price

$29/month

4.5

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/163604-169627/GoTo-Connect-vs-RingOver)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,404)](https://www.capterra.com/p/237272/Webex/reviews/)

$4/month

Price

$25/month

4.4

Features

4.3

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex)