# Compare GoTo Connect vs Microsoft Teams 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare GoTo Connect and Microsoft Teams based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/163604-168668/GoTo-Connect-vs-Microsoft-Teams

---

# GoTo Connect vs Microsoft Teams Features and Cost Comparison

Last updated April 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GoTo ConnectMicrosoft Teams2/4 selected

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

[## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [668 reviews](#user-reviews)

Positive

604

Neutral

38

Negative

26

[## Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Starting Price

$4.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.2

Reviews Sentiment

Based on [11,019 reviews](#user-reviews)

Positive

9,961

Neutral

859

Negative

199

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,490 reviews from remote work software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Email Management

NA

Project Time Tracking

NA

Two-Way Audio & Video

NA

Communication Management

\--

@mentions

NA

71%Fit

Missing features

Feature ratings

Email Management

4.2

Project Time Tracking

NA

Two-Way Audio & Video

4.5

Communication Management

4.5

@mentions

4.5

User satisfaction

User satisfaction

4.5

User reviews[668](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.5

User reviews[11,019](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$4Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

Best for

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

## User reviews

Pros & cons

LL

LaWanda L.

Concierge Representative

> "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107)

VR

Verified Reviewer

Owner

> "I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767)

MH

Makaiya H.

Service and Construction Admin

> "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394)

VR

Verified Reviewer

Owner

> "We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767)

VR

Verified Reviewer

IT Director

> "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867)

NB

Natacha B.

Psychotherapist

> "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572)

DT

Daniel T.

IT Engineer

> "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433)

IW

Ian W.

Undisclosed

> "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331)

VR

Verified Reviewer

Technician

> "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066)

MH

Makaiya H.

Service and Construction Admin

> "Also, many people do not listen to the whole prompt, they just choose the first name that is said."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394)

SC

Shane C.

owner-CEO

> "Their pricing structure is good."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532)

LB

Ledton B.

program manager

> "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490)

VR

Verified Reviewer

IT Director

> "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867)

VR

Verified Reviewer

IT Infrastructure Analyst

> "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

AN

Alex N.

Systems Analysis

> "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907)

VR

Verified Reviewer

Owner/Operator

> "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637)

MF

Michael F.

Network Administrator

> "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383)

JC

James C.

Project Manager

> "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210)

DS

David S.

President

> "ALSO, the quality is ALWAYS perfect."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066)

RB

Rachel B.

Proposal Review Director

> "The online portal for management, and the call queue information is very clunky and hard to navigate."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028)

SC

Shane C.

owner-CEO

> "Ease of use with consolidated services."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532)

VR

Verified Reviewer

IT Infrastructure Analyst

> "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

JA

Joan A.

program officer

> "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764)

JW

Jenny W.

Office Manager

> "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838)

AN

Alex N.

Systems Analysis

> "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907)

CW

Chandler W.

Account manager

> "If a call is missed, it will oftentimes get stuck in the queue."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157)

BA

Bianca A.

Accounting

> "It is useful when I need tech support for software."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312)

MH

Michelle H.

Office Manager

> "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

NS

Nichol S.

BDR

> "Sometimes there's a lag and bad connections."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

PP

Philip P.

Pharmacist

> "Troubleshooting the software can be difficult too."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

SM

Santiago M.

General doctor

> "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121)

NB

Natacha B.

Psychotherapist

> "Overall, I enjoy using the platform; it’s convenient, easy to download and use."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572)

Rahul P.

Software Software

> "It's one of the least buggy software out there when it comes to video and audio conferencing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886)

Chiara P.

Account Manager

> "with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3585390)

SS

Stephen S.

Director of Special Projects

> "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939)

CM

Chad M.

Assistant Manager

> "The app fits all of our needs so far and is very easy to work with."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666)

Keith R.

Owner

> "The setup and learning curve is a bit tough and confusing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887)

CS

Chase S.

Outside Sales

> "GoTo offers good voice quality as well as video conferencing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035)

DH

Diana H.

Manager

> "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170)

MR

Michael R.

Owner

> "Connecting is better because we only need one service and it's all stored together. After I set it up I liked it."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010)

Rahul P.

Software Software

> "The thing I dislike about the software is the lack of support."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886)

BA

Bianca A.

Accounting

> "I also think it is very easy to use on both ends."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312)

MC

Monica C.

Lender

> "The customer service is the worse. Once you get onboard it goes down hill."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530)

MR

Michael R.

Owner

> "With a good internet provider and connection there are no quality or speed problems."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010)

VR

Verified Reviewer

CMOO

> "Needless to say, we will cancel our account immediately."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2186607)

[View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Yugma S.

Assay development and integration technician

> "It has helped me in centralizing chat, call, meeting notes, screen share with cross functional teams mainly clients and distant team members."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7143937)

CP

CANDICE P.

Account's officer

> "Notifications could also get a bit chaotic messages popping up in different places, or alerts not syncing the way you expected. And even though Teams is meant to simplify communication, some..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199)

SA

Samer A.

AI Researcher

> "It is a bit complex to customise and record the meetings and videos, while it is so helpful to cover all forms of communication, I look forward to connect tit to virtual reality meetings and..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109974)

Denis M.

Recruiter

> "It gets the job done for basic corporate communication, but the constant lag and heavy RAM usage get annoying fast. If I just need to jump on a quick, stable video call with a client, I will..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531)

RM

Renee M.

Paralegal

> "I enjoy Microsoft Teams ability to multitask within the application allowing for access to calls/video chats/calendaring and access to other applications makes this program very convenience and..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7064961)

Marco C.

Pre Litigation Legal Assistant

> "Sometimes, when I'm working on external websites and leave the application minimized, my status changes to "away," which is detrimental to me even though I'm attentive to any notifications from..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068073)

VC

Vicente C.

Quality Technician

> "It is a powerful tool form team communication, combining chat and video calls, file sharing and collaborative document editing all in one place."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328)

VR

Verified Reviewer

Project Engineer

> "Can disconnect from calls, crash the computer and a special teams headset for calls is very low quality and stuffing came out"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140577)

CT

Cameron T.

IT Service Desk Analyst

> "Microsoft Teams is a key way for our business to conduct it's essential communication, allowing our business to effectively collaborate and allows us to provide good synergy when completing..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102044)

VR

Verified Reviewer

Admin

> "One downside of Microsoft Teams is that the interface can sometimes feel a bit cluttered, and managing notifications can be overwhelming in larger teams."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430)

Eric N.

BDR

> "It centralizes everything and is good for internal comms + nicely integrates with my calendar across the board whether with hubspot, outlook or another external booking system."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109270)

IL

Ilaria L.

Assistant Reservation Management

> "A big cons about Microsoft Teams is that when the app logs you off it is a nightmare to log in again, especially if you have multiple email addresses linked to the app."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7128497)

JPN

Jean-Pierre N.

Instructional Designer

> "I like Microsoft Teams because it has powerful features such as chat, video meetings, calls, file sharing, offAI summaries for conversation, and a user-friendly interface."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7063968)

Susana F.

Client Relationship Manager

> "At times, the platform can feel a bit overwhelming because there are many features and channels, which can make it harder to find specific conversations or files quickly."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7095750)

VR

Verified Reviewer

Admin

> "It’s a powerful tool for communication and collaboration, keeping chats, meetings, and files all in one place. While the interface can feel busy at times, its features and integrations make..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430)

JP

Jacob P.

Senior Associate

> "As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604)

AC

Angel C.

QC

> "It offers high‑quality video conferencing for both one‑on‑one and group meetings, as well as support for virtual events, presentations, and audio calls."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7113627)

NEN

Nicole Ellis N.

Lending Operation Assistant Manager

> "However, I’ve encountered a few technical challenges, including the inability to use noise-canceling features, occasional app loading issues, and intermittent microphone access during..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6838566)

AR

Arti R.

Engineer

> "Integration with Microsoft 365 makes working on documents seamless, and channels help keep conversations organized. While it can feel a bit cluttered at times and notifications can be..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146043)

Ajay P.

Researcher

> "When you upload files to a conversation, they all get dumped into a single channel root folder, which can turn into a mess. If you try to organize them into properly labeled folders, the links in..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6849053)

DB

DeForest B.

Sr Specialist

> "I liked that Microsoft Teams centralized chat, meetings, and file collaboration in one place, with strong Microsoft 365 integration that made teamwork more efficient and reduced email..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7098006)

Matt B.

Director of Products

> "My only complaint about the video meeting part is that Microsoft still doesn't let you choose the quality level of your outgoing video feed."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7083617)

EB

Emma B.

Financial Controller

> "By using Teams as a central platform, communication within an organisation can be streamlined, and having fewer applications running helps improve system performance and reduce storage usage."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7084889)

VR

Verified Reviewer

Owner

> "What I liked least about Microsoft Teams is that it can feel cluttered and a bit overwhelming, especially when you’re in multiple teams and channels at once."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7134795)

JP

Jacob P.

Senior Associate

> "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604)

CP

CANDICE P.

Account's officer

> "What you liked least about Microsoft Teams was how it sometimes felt heavier than it needed to be. When you were trying to get something done quickly, it could lag, freeze, or take a moment to..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199)

CP

CANDICE P.

Account's officer

> "You appreciate structure and clarity, and Teams gives you that organised channels, easy file sharing, and a clean way to keep work, messages, and meetings connected."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199)

HJ

Heather J.

Instructor

> "Performance glitches, my mic does not always hook up correctly, complex permissions, and strict channel limits."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102438)

Sofia L.

Head Administrator

> "The Teams feature which allows us to keep organizational docs and systems in a shared place for all to access and interact with."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7058619)

HB

Holly B.

Professional recruiter

> "The quality of the video calls were glitchy. If you had other tabs open it may be delayed on the streaming"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7076367)

Meshv P.

Salesforce Developer

> "It support integration with other Microsoft tools such as Microsoft 365 and Outlook and OneDrive make super convenient for handling documents and improve productivity."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7106771)

JA

Jess A.

Creative Designer

> "sometimes the system glitches which make a team member miss the meeting or key information from shared during the glitch in the meeting"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7085026)

Sven S.

Prokurist

> "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711)

Sven S.

Prokurist

> "The number of features and settings can create a learning curve, and managing multiple teams or channels may become confusing over time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711)

Zach P.

Social Media Coordinator

> "For organizations that are hybrid or fully remote Teams is a great tool for team collaboration and it is also convenient to be able to simultaneously work on projects in Excel/Powerpoint etc with..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102339)

Julia W.

Director of HR

> "The cost of Teams is expensive and not being able to view messages between other employees as a Global Admin on the account."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7092826)

Denis M.

Recruiter

> "It is also nice that it connects with Power Automate, which gives you the potential to automate some repetitive team tasks and notifications, even if it takes some effort to set up"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531)

AD

Alto D.

Operations Manager

> "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7100849)

FM

Flavio M.

Senior QA Analyst

> "Integration with other tools under Microsoft 365 is also great, for example integrates calendar with Outlook and makes it easier to plan calls between people in our team."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102140)

Osama A.

Full Stack Developer

> "This app feels slowat times and bit confusing for new users. As it has a lot of features, which can sometimes make it hard to find simple things quickly."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7091637)

MG

Matt G.

Manager

> "I find there are so many applications you can connect to enhance your experience for employer and employee communication and collaboration and ways to customize teams to fit your project or..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7082455)

RE

Rizi E.

Technical Specialist

> "Video calls tend to consume significant bandwidth, and performance can drop if the internet connection isn’t strong."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7055711)

HH

Hassan H.

Call Center Rep

> "I use it lots for meetings, communication between my team and I, I am in groups and am able to be in touch with our company and announcements."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7047377)

MA

Mohammad A.

Senior Claims Adjuster

> "Another issue is that it uses quite a bit of system resources, which can affect performance on lower-end systems."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7133609)

TS

Tiana S.

Lawyer

> "We have the teams phone and frequently use video calls for our client meetings, I also have teams on my phone - I love how seamlessly apps work together"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7137200)

Jonathon B.

Senior Writer

> "There can be some slowdown during large video team meetings, especially if you are running Chrome or Worse at the same time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723)

BT

Brianna T.

Lead Editor

> "I like that it integrates with Microsoft 365's Calendar app and that you can retreive meeting transcripts after calls."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7125239)

PatJohn A.

Instructor Designer

> "Important messages can get buried without clear norms around channel usage, notifications, and file organization."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7084155)

Maxwell P.

General Manager

> "It effectively combines our meetings, chat, and file collaboration into one single hub. While it can feel a little bloated at times compared to lighter alternatives, the sheer amount of..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7059268)

AM

Abhinav M.

Medical Assistant

> "There are a lot of extra tabs sometimes that makes it a little hard to navigate the app on my phone."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7071131)

PW

Pixiang W.

scientist

> "It is available on desktop, mobile, and web for flexibility and works perfectly with Outlook, SharePoint, OneDrive, and other Microsoft apps for collaboration."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7053868)

Althamash Khan Y.

Systems Engineer

> "I've also noticed occasional bugs, such as the app not accepting an external microphone during calls."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068916)

VR

Verified Reviewer

senior project manager

> "Calendar and Copilot are both integrated for increased efficiency and seamless integration of AI into daily workflows"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132797)

JMH

Ja'Michael H.

Realtor

> "I’m not a big fan of Microsoft Teams. While it offers a lot of features, the platform often feels cluttered and less intuitive compared to other communication tools."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7059883)

PS

Paul S.

Software Engineer

> "It integrates well with all our other Microsoft products to provide a plug and play solution to our communication needs, both internally and externally."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7083108)

DD

Dustin D.

President and CEO

> "During the early days of the launch, call quality was poor, there were no backgrounds and the chat feature was clunky."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7094832)

Muhammad Zohaib A.

Social Media Marketing Expert

> "Microsoft Teams is very good for scheduling meetings, interviews and you can also save your customized written templates to use for quick response."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7051862)

DM

David M.

Technical Support Engineer

> "I hate the fact that notifications are loud in all channels, and after some time, it might be quite difficult to find a single valuable message."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7065658)

FM

Fiona M.

Clinical Audit Officer

> "I find the automated meeting suggestion really useful when some members have a busy diary and will show me when there is a space where everyone is next available at the same time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146418)

JH

Jamie H.

Quality and Reliability Specialist

> "One thing that is frustrating is the sound output might change and if you are not familiar with computers it may take you awhile to figure it out."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7142352)

MS

Mitchell S.

Owner

> "The video call feature is the best feature, it integrates really well with Outlook calendar, and the ability to see the status of your team is helpful."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6860503)

Jay P. G.

Principal

> "There seemed to be times when we could not include an actual meeting link without starting at our calendar."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7114098)

VC

Vicente C.

Quality Technician

> "It combines chat, video calls, file sharing, and collaborative document editing all in one app."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328)

CC

Chitrangna C.

Lead Digital Product Owner

> "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7145502)

MM

Madellene M.

Founder and CEO

> "Channels keep student cohorts by program type, while integrated calendar and file sharing make visa document reviews seamless and screen sharing video calls intimate and comprehensive."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7003567)

SR

Sam R.

Residency Program Administrator

> "I do seem to have connection issues with video occasionally, and the same connection does not pose those issues for Zoom."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116795)

AW

Amar W.

Desktop Analyst

> "As per my experience, ms teams is good chatting and communication application, we can schedule meetings, invite multiple peoples including video calls, people can share screen with each other..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6845370)

JPN

Jean-Pierre N.

Instructional Designer

> "I also noticed that it is a complex file organization, and the channel setup can be challenging."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7063968)

HR

Hayden R.

Graphic Designer

> "A very happy experience, the value for money on Microsoft Teams for what you get is impressive, and has become an integral platform to use within my daily work, whether communicating or sharing..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116500)

Jonathon B.

Senior Writer

> "It can be a little confusing going from one Teams window or tab to another when a video chat is underway."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723)

VR

Verified Reviewer

Development Coordinator

> "It acts as a branch of the Microsoft Suite of applications, giving easy access to things like Outlook Calendar, Sharepoint, Onedrive, and most importantly, a chat feature."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7037457)

SG

Sergio G.

IT Engineer

> "For example, when you go into a private chat details and "shared" tab, you can see "recent", "files" and "links", but you can't find the shared pictures easily, so if you need to find any, you..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6693448)

Thaura G.

Director

> "At my organisation, Teams allows us to manage our daily life, from calls and videoconferences to file exchanges and text messages"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6868234)

JP

Jacob P.

Senior Associate

> "The platform can feel slow and cumbersome, particularly when switching between chats, channels, and meetings."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604)

OI

Obehi I.

Executive Director Business Development

> "I use it the most to carry out meetings with the company’s clients and it has the best tools to control the flow of conferences that we have on the web."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7008494)

BB

Brendan B.

Operations Lead

> "As an operational leader I am in many group chats, but the number of times I receive notifications for messages that are not relative to my role is frustrating and 99% of them come from Team..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7040514)

EJ

Ethan J.

Auditor

> "This allows me to use a communication app in cohesion with my planner, reminding me of upcoming meetings."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7093930)

Yugma S.

Assay development and integration technician

> "Teams can sometimes feel slow or resource-heavy, especially when multiple apps or large files are involved"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7143937)

VR

Verified Reviewer

Tech support

> "It is dependable when it comes to meetings and provides powerful capabilities in the area of communication and collaboration. Although the performance can be still optimized, and interface..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6871705)

Estela G.

HR Assistant

> "Notifications can also be overwhelming, and the app may run slowly during large meetings or heavy use."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7134757)

[View Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

## User interface

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

4.47 (668)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

4.46 (11,019)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

GoTo Connect

19/42

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Assignment Management
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Customizable Branding
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Email Management
-   Employee Activity Monitoring
-   File Transfer
-   Generative AI
-   Live Chat
-   Meeting Management
-   @mentions
-   Prioritization
-   Progress Tracking
-   Projections
-   Project Time Tracking
-   Real-Time Data
-   Remote Access/Control
-   Remote Support
-   Reporting & Statistics
-   Single Sign On
-   Softphone
-   SSL Security
-   Tagging
-   Task Management
-   Third-Party Integrations
-   Time Zone Tracking
-   Two-Way Audio & Video
-   Video Chat
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features)

Microsoft Teams

Top features

27/42

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Assignment Management
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Customizable Branding
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Email Management
-   Employee Activity Monitoring
-   File Transfer
-   Generative AI
-   Live Chat
-   Meeting Management
-   @mentions
-   Prioritization
-   Progress Tracking
-   Projections
-   Project Time Tracking
-   Real-Time Data
-   Remote Access/Control
-   Remote Support
-   Reporting & Statistics
-   Single Sign On
-   Softphone
-   SSL Security
-   Tagging
-   Task Management
-   Third-Party Integrations
-   Time Zone Tracking
-   Two-Way Audio & Video
-   Video Chat
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/168668/Microsoft-Teams/#features)

### Recognition

GoTo Connect is recognized as a top-rated tool in 4 Capterra Shortlist reports

Microsoft Teams is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

GoTo Connect

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Microsoft Teams

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

GoTo Connect

-   By GoTo
-   Located in United States
-   Founded in 2003

Microsoft Teams

-   By Microsoft
-   Located in United States
-   Founded in 1975

## Popular Comparisons

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Contact vendor for pricing

Price

$1.1/month

4.5

Features

4.7

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/163604-203084/GoTo-Connect-vs-VoIP-ms)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

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$4/month

Price

$14.99/month

4.4

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Contact vendor for pricing

Price

$25/month

4.5

Features

4.6

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/163604-175788/GoTo-Connect-vs-Nextiva)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,559)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

$4/month

Price

$7/month

4.4

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/168668-247901/Microsoft-Teams-vs-Google-Workspace)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,581)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Contact vendor for pricing

Price

$14.99/month

4.5

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-163604/Zoom-Video-Conferencing-vs-GoTo-Connect)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,110)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/)

$4/month

Price

$6/month

4.4

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/168668-176572/Microsoft-Teams-vs-Google-Hangouts)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/163604-218251/GoTo-Connect-vs-Wildix)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/)

$4/month

Price

$8.75/month

4.4

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Contact vendor for pricing

Price

$350/year

4.5

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-163604/3CX-vs-GoTo-Connect)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,527)](https://www.capterra.com/p/163332/GoToMeeting/reviews/)

$4/month

Price

$14/month

4.4

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/163332-168668/GoToMeeting-vs-Microsoft-Teams)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/)

Contact vendor for pricing

Price

$29/month

4.5

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/163604-169627/GoTo-Connect-vs-RingOver)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/)

$4/month

Price

$25/month

4.4

Features

4.3

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex)