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GoTo Connect vs Cloudya: Which is a better fit?

Updated on February 2nd, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,345 reviews from Telephony users.
% Fit
Not enough reviews
Feature ratings
VoIP Connection
4.2
VoIP
--
Call Routing
4.2
Call Center Management
4.6
Call Recording
4.7
% Fit
Not enough reviews
Feature ratings
VoIP Connection
3.4
VoIP
4.3
Call Routing
--
Call Center Management
--
Call Recording
3.3
User satisfaction
4.5
User reviews667
Ease of use
4.4
Functionality
4.5
Value for money
4.4
Customer support
4.6
4.0
User reviews19
Ease of use
4.1
Functionality
3.9
Value for money
3.8
Customer support
4.1
Price starts from
--
Not provided by vendor
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

NFON Cloudya is the ultimate communication solution for SMEs, empowering business owners, hybrid teams, and IT admins. It simplifies operations, enhances collaboration, and ensures security.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-378bcf6a-cf94-495c-4086-08d9fd71ef25
Jordan B
VP
5.0

Jordan B.: Hi, my name is Jordan, vice president of a home furnishings retailer, and I give GoToConnect five out of five stars. For more reviews like this, click below. We wanted to be able to have multi-site communication via the voiceover IP phone system, and also be able to work from home in everything going on with the pandemic and ice storms in our part of the world. We just want to be able to connect all of our locations via one phone system with a shared hold park line and provide the same experience across all the locations, instead of having phone systems, we're having to buy and manage on site. I really like the control. We're able to make dynamic changes and they're updated quickly. So if we have an hours change or inclement weather holiday, or I need to get something changed for the phone system quickly, I'm able to do so, and then push the information to the phone as well as dial plans, being able to have an automated attend and push. We had a scenario recently where one of my stores internet system was down. So we were able to route all the calls to my other location and still be able to take care of those clients. As with everything, It is not cheap. It can be a little spendy and some of the interactions we've had on the front end here, you're dealing with a large company. So if they bill you incorrectly, you've got to work through that a little bit and it can be a little challenging.

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User interface
163604 video thumbnail}
1 Video
No videos provided by vendor
163604
5 screenshots
184983
5 screenshots

GoTo Connect

22/35
  • Activity Dashboard
  • Auto-Dialer
  • Callback Scheduling
  • Call Disposition
  • Call List Management
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Customizable Reports
  • Interaction Tracking
  • Monitoring
  • Real-Time Monitoring
  • SMS Messaging
  • Automatic Call Distribution
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • CRM
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • Predictive Dialer
  • Reporting/Analytics
  • Text to Speech
  • Third-Party Integrations
  • Video Conferencing
  • Voice Mail
  • VoIP
  • VoIP Connection
See All features
Hide Telephony Software Features -

Cloudya

Top Features
30/35
Show Telephony Software Features +
GoTo Connect
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Cloudya
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
GoTo Connect
  • By GoTo
  • Located in United States
  • Founded in 2003
Cloudya
  • By NFON
  • Located in Germany
  • Founded in 2007
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