# Compare GoTo Connect vs 8x8 Work 2026 | Capterra > Unsure of what to choose? Check Capterra to compare GoTo Connect and 8x8 Work based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/163604-187525/GoTo-Connect-vs-Virtual-Office --- # GoTo Connect vs 8x8 Work Features and Cost Comparison Last updated April 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: GoTo Connect8x8 Work2/4 selected [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [668 reviews](#user-reviews) Positive 604 Neutral 38 Negative 26 [## 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) Starting Price $24.00/month Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.1 Customer Service 3.7 Reviews Sentiment Based on [309 reviews](#user-reviews) Positive 238 Neutral 42 Negative 29 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,925 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 69%Fit Missing features Feature ratings Call Routing 4.3 Mobile Access 4.4 Call Transfer NA Call Logging 4.4 Alerts/Notifications 3.7 79%Fit High performer Feature ratings Call Routing 4.2 Mobile Access 4.5 Call Transfer 4.2 Call Logging 4.5 Alerts/Notifications 4.5 User satisfaction User satisfaction 4.5 User reviews[668](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.4 Customer support 4.5 User satisfaction 4.1 User reviews[309](https://www.capterra.com/p/187525/Virtual-Office/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 3.9 Customer support 3.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from $24Per User, Per Month - Free version - Free trial Best for Best for Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences. Best for Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration. ## User reviews Pros & cons LL LaWanda L. Concierge Representative > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107) NB Natacha B. Psychotherapist > "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) MH Makaiya H. Service and Construction Admin > "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) VR Verified Reviewer Owner > "I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767) VR Verified Reviewer IT Director > "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) VR Verified Reviewer Owner > "We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767) DT Daniel T. IT Engineer > "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433) IW Ian W. Undisclosed > "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331) VR Verified Reviewer Technician > "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066) MH Makaiya H. Service and Construction Admin > "Also, many people do not listen to the whole prompt, they just choose the first name that is said." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) SC Shane C. owner-CEO > "Their pricing structure is good." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) LB Ledton B. program manager > "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490) VR Verified Reviewer IT Director > "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) VR Verified Reviewer IT Infrastructure Analyst > "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it...." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) AN Alex N. Systems Analysis > "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) VR Verified Reviewer Owner/Operator > "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637) MF Michael F. Network Administrator > "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383) JC James C. Project Manager > "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210) NB Natacha B. Psychotherapist > "Overall, I enjoy using the platform; it’s convenient, easy to download and use." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) RB Rachel B. Proposal Review Director > "The online portal for management, and the call queue information is very clunky and hard to navigate." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028) DS David S. President > "ALSO, the quality is ALWAYS perfect." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066) VR Verified Reviewer IT Infrastructure Analyst > "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) SC Shane C. owner-CEO > "Ease of use with consolidated services." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) JW Jenny W. Office Manager > "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838) JA Joan A. program officer > "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764) CW Chandler W. Account manager > "If a call is missed, it will oftentimes get stuck in the queue." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157) AN Alex N. Systems Analysis > "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) MH Michelle H. Office Manager > "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245) BA Bianca A. Accounting > "It is useful when I need tech support for software." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312) NS Nichol S. BDR > "Sometimes there's a lag and bad connections." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775) RM Rosalina M. Executive Assistant/ Freelancer > "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) PP Philip P. Pharmacist > "Troubleshooting the software can be difficult too." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920) GM Gavin M. Pixel Inspiration > "We use the VoIP services for our main telephony system including automatically having calls come through on mobile devices, which has been..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3514662) SM Santiago M. General doctor > "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) Rahul P. Software Software > "It's one of the least buggy software out there when it comes to video and audio conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) RM Rosalina M. Executive Assistant/ Freelancer > "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) SS Stephen S. Director of Special Projects > "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939) Chiara P. Account Manager > "with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3585390) Keith R. Owner > "The setup and learning curve is a bit tough and confusing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887) CM Chad M. Assistant Manager > "The app fits all of our needs so far and is very easy to work with." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666) DH Diana H. Manager > "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170) CS Chase S. Outside Sales > "GoTo offers good voice quality as well as video conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035) Rahul P. Software Software > "The thing I dislike about the software is the lack of support." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) MR Michael R. Owner > "Connecting is better because we only need one service and it's all stored together. After I set it up I liked it." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010) MC Monica C. Lender > "The customer service is the worse. Once you get onboard it goes down hill." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530) BA Bianca A. Accounting > "I also think it is very easy to use on both ends." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312) VR Verified Reviewer CMOO > "Needless to say, we will cancel our account immediately." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2186607) [View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) VR Verified Reviewer Sales > "In my experience the floating mini-view is useful for desktop users and helps when navigating other..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075) VR Verified Reviewer Sales > "Lag times on calls affects customer experience." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075) TS Tom S. President > "Powerful functionality, ability to change configurations without having to call/chat with 8x8. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607) BB Britta B. Senior Marketing Coordinator > "I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6592645) TA Thomas A. Insurance agent > "It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6427284) DL Debi L. Assistant Director Aging Programs > "Lately, the loss of the SMS texting has been a blow to our client communication. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430) CL Cris L. Owner > "I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449) HX Hillary X. CEO > "The most difficult thing about 8x8 is the fact that we cannot text groups." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437622) SR Stephanie R. HR Manager > "I am able to easily make UK and international calls with great quality audio." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6659292) JB Jennifer B. Collections Specialist and IT > "Sale Representatives not knowing they are not able to offer credits for products we declined." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429413) ND Natasha D. Therapist > "being able to text and call, in addition to being able to transfer calls to other extensions, very easy..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6433796) LH Laurie H. Contract Attorney > "Sometimes have problems with calls not going through or dropping" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462) TB Thomas B. IT Specialist > "Provides a simple interface for IM, SMS, and phone calls" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421431) TS Tom S. President > "Website/app organization is not straightforward, and can be difficult to find what you are looking for." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607) MS Michelle S. Accounting Manager > "The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437899) DL Debi L. Assistant Director Aging Programs > "It has taken weeks to set up the "campaign" and we are still not functional. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430) MC Matthew C. Helpdesk Support II > "I just watched the training video, so i have not had the opportunity to use it. But I do like the..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241) JS Joshua S. Director of Information System > "Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) TD Tony D. IT tech > "Good 8x8 for mobile devices and laptops apps" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757) AC Andrea C. Controller > "I don't like the voicemail feature." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437791) BL Branden L. IT Manager > "The ease of which to configure the system and users- It is so much easier to configure than a typical..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6491398) CL Cris L. Owner > "Poor acknowledgment or reading the requests when entered." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449) SC Samuel C. IT helpdesk administrator > "All the tools and features are available for you to configure." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6507925) JS Joshua S. Director of Information System > "Their customer support is impossible to talk to and the only way to get anything taken care of is to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) MY Maria Y. Sales Manager > "We can set up easy conference calls with our team" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498) MC Matthew C. Helpdesk Support II > "I am not sure if this is going to cost more to use / implement." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241) ZH Zach H. Operations Manager > "I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) SD Samantha D. Director of HR & Operations > "A week later they shut them off again and told me that I had to pay the whole year off even though they..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) LH Laurie H. Contract Attorney > "Fairly easy to navigate and keep track of calls" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462) HO Howard O. Managing Partner > "When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303) AV Andrew V. SE > "Great price point and even better customer service." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389) LS Luis S. Helpdesk Support Technician II > "I guess when you get a new line and it's not working properly but contacting support it gets resolved..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695) TD Tony D. IT tech > "Admin console are easy to use, self explained, layout good organized" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757) SD Samantha D. Director of HR & Operations > "Horribly unreliable, inconsistent and no one is responding to our emails." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) EB Emma B. recruitment consultant > "great service so easy to use both mobile and laptop" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6650330) NM Ndara M. SEEK Coordinator > "Often when I try to end a call if I click on the notification that displays sometimes it takes me to a..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3811289) Jisselle B. Managing Director > "x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6001799) HO Howard O. Managing Partner > "Their service team was not able to fix our technical issues. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303) MY Maria Y. Sales Manager > "Great features great support team./" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498) SG Shelby G. QA & Environmental Manager > "The call transfer was not straight forward unless you were trained to do so." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4871733) NW Nick W. Sales > "Pretty easy to learn and lots of options." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6731463) SD Samantha D. Director of HR & Operations > "They couldn't take my payment over the phone and it was an absolute joke." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) DW Darren W. Systems Administrator > "It was very easy to setup and configure-" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6424244) AI Angie I. IT Support > "The application has its bugs, sometimes." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417) AV Andrew V. SE > "Very easy to use." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389) LP Laura P. Principal, CFO > "Poor interface with Outlook." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) AM Abdou M. IT Systems Administrator > "It's also very easy to configure and to use" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421502) LP Laura P. Principal, CFO > "The inconsistent performance is frustrating. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) MS Michelle S. General Manager > "Every experience was smooth and efficient." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6635661) LP Laura P. Principal, CFO > "Poor call quality. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) SF Sarah F. CEO > "It was easy to install and easy to begin using immediately." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6572230) ZH Zach H. Operations Manager > "With the 8x8 mobile version I am not able to see the caller ID." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) JS Joshua S. Director of Information System > "The only reason I was able to save my job was my documentation." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) JS Joshua S. Director of Information System > "Literally almost cost me my job." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) SZ Sinisa Z. Technology Manager > "It is highly user-friendly for both regular users and administrators." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6165775) JS Joshua S. Director of Information System > "The support is impossible to deal with." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) VR Verified Reviewer Managing Partner > "x8 is standard, reliable telephone service for small business. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4474433) Thomas F. System Engineer > "When working with the sales rep when initially purchasing this plan we were told several things that..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4037438) AI Angie I. IT Support > "Highly recommended for seamless communication!" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417) AT Alan T. Service Director > "Limited analytics, no ala carte options to add countries to calling plans, limited productivity..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3489645) BD Basilio D. Consultant > "The call quality is consistently incredibly good." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6208287) JC John C. RN > "Relies solely on internet, so if you do not have a reliable connection, it will not be a good primary..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722) LS Luis S. Helpdesk Support Technician II > "The ease of use for the users and how it easy it is to setup." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695) DM Daniela M. Industrial and Business Administrator > "I do not like that this platform is not mobile friendly, while working in the real estate industry you..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527) JC John C. RN > "It is excellent for small businesses who don't want to have a landline physical phone or who like to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722) CF Connie F. Legal Analyst > "Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702) CF Connie F. Legal Analyst > "Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702) Jim R. President > "It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608) ZH Zach H. Operations Manager > "x8 has a great amount of features that are very helpful for my day to day." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) RL Rustam L. owner of the company > "I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842) VR Verified Reviewer Operations Manager > "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4344615) ZP Zarik P. Owner > "Sometimes the Mobile phone system app does not work properly." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262660) DM Daniela M. Industrial and Business Administrator > "My favorite part is the value it brings to all CRM platforms by adding a direct contact service, it..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527) CS Chirag S. CITO > "Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2688052) VR Verified Reviewer Finance and Accounting Lead > "The best feature is the call recording for QA management purposes, it allows you to both load and..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2793419) ND Nyl D. Director > "IT WAS VERY UNPROFESSIONAL AND I WAS VERY DISAPPOINTED." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3551110) VR Verified Reviewer Premium Support > "It's incredibly great and simple to use to construct call flows." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4426261) AS Andrey S. Network Administrator > "Especially lately it seems that there have been more and more bugs in the desktop app." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3006205) SC Sabrina C. Office Admin > "It's a very easy and helpful way to communicate with customers. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3793967) Jim R. President > "chat, though I may just not know how to do it as it's not something I do regularly." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608) [View Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/) ## User interface [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) 4.47 (668) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 4.05 (309) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features GoTo Connect 29/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features) 8x8 Work Top features 48/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/187525/Virtual-Office/#features) ### Recognition GoTo Connect is recognized as a top-rated tool in 4 Capterra Shortlist reports 8x8 Work is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support GoTo Connect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos 8x8 Work Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details GoTo Connect - By GoTo - Located in United States - Founded in 2003 8x8 Work - By 8x8 - Located in United States - Founded in 1987 ## Popular Comparisons [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Contact vendor for pricing Price $1.1/month 4.5 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-203084/GoTo-Connect-vs-VoIP-ms) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) $24/month Price $29/month 4.1 Features 4.6 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-187525/RingOver-vs-Virtual-Office) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,010)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-168668/GoTo-Connect-vs-Microsoft-Teams) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.70 (326)](https://www.capterra.com/p/208208/800-com/reviews/) $24/month Price $149/month 4.1 Features 4.6 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/187525-208208/Virtual-Office-vs-800-com) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) Contact vendor for pricing Price $25/month 4.5 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/163604-175788/GoTo-Connect-vs-Nextiva) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $24/month Price $25/month 4.1 Features 4.6 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-187525/Nextiva-vs-Virtual-Office) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,573)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Contact vendor for pricing Price $14.99/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-163604/Zoom-Video-Conferencing-vs-GoTo-Connect) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $24/month Price $350/year 4.1 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-187525/3CX-vs-Virtual-Office) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/163604-218251/GoTo-Connect-vs-Wildix) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $24/month Price $30/month 4.1 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/187525-242188/Virtual-Office-vs-RingCentral-MVP) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Contact vendor for pricing Price $350/year 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-163604/3CX-vs-GoTo-Connect) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) $24/month Price $19.95/month 4.1 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/174109-187525/Ooma-Office-vs-Virtual-Office)