# Compare GoTo Connect vs Dialpad 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Dialpad and GoTo Connect based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/163604-190976/GoTo-Connect-vs-Dialpad-Sell --- # Dialpad vs GoTo Connect Features and Cost Comparison Last updated March 31st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DialpadGoTo Connect2/4 selected [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price $27.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [562 reviews](#user-reviews) Positive 459 Neutral 52 Negative 51 [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [668 reviews](#user-reviews) Positive 604 Neutral 38 Negative 26 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,925 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit Feature ratings Call Routing 3.9 Mobile Access 3.9 Call Transfer 3.3 Call Logging 3.9 Alerts/Notifications 3.6 69%Fit Missing features Feature ratings Call Routing 4.3 Mobile Access 4.4 Call Transfer NA Call Logging 4.4 Alerts/Notifications 3.7 User satisfaction User satisfaction 4.2 User reviews[562](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.1 Customer support 4.0 User satisfaction 4.5 User reviews[668](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $27Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Any size sales organization looking to drive rep efficiency and speed up ramp times. Best for Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences. ## User reviews Pros & cons Brian B. Business administrator > "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) OD Olga D. Pharmacist > "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261) Mary Ellen E. Agent > "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101) MB Matt B. IT Project Management > "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541) RC Rachel C. Customer Support Lead > "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648) AL Ariel L. Director of customer support and success > "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) CD Connie D. Office Manager > "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests,..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112) NF Nathan F. Owner > "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) JC James C. Customer Success Manager > "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) AL Ariel L. Director of customer support and success > "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) RS Rebecca S. Business Consultant > "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673) KC Katherine C. CFO > "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) Kalina B. Freelance and Human resources > "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817) NF Nathan F. Owner > "Issues with getting my account set up correctly to begin with." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) ID Isaac D. Operations Supervisor > "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571) EL Elisabeth L. Co-founder > "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471) Brian B. Business administrator > "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) AP Alex P. Owner > "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) MB Mac B. IM > "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) SM Shauna M. Project Coordinator > "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) BC Billie C. Marketing Coordinator > "How the software provides accurate transcripts of meetings in real which is a valuable asset." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) DR Derek R. CMO > "Customer service is very slow and do not remedy problems, they just send you in circles." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) DL Daniel L. Director, IT > "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581) JN James N. DIRECTOR > "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052) HB Holly B. Resolution specialists > "Everything was synchronized in one platform and easy to click on." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593) SR Sheila R. Director of Operations > "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) JJ Jimi J. Sales Manager > "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817) MB Mac B. IM > "Doesn't integrate with all the tools we use." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) KC Katherine C. CFO > "We use this for our entire team & most team members use it on a daily basis." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) BC Billie C. Marketing Coordinator > "Setting up the system is complicated and customer service does not respond in a timely manner" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) JC James C. Customer Success Manager > "The AI Transcript is very useful, and it helps me recall points of the conversation. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) AP Alex P. Owner > "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) RD Regan D. Customer Care Manager > "For our business VoIP needs, Dialpad is and has always been awesome." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996) DR Derek R. CMO > "Refund has not been given." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) VR Verified Reviewer Director of Patient Experience > "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936) SS Sheena S. CEO > "It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093) PS Prateek S. CEO > "Dialpad's interface is user-friendly, and their call quality is generally reliable." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798) SR Sheila R. Director of Operations > "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) DF David F. CSM > "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592) JS Joshua S. VP Global Sales > "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150) Noime T. Customer Success Manager > "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796) KP Kevin P. CEO > "This lack of ownership is frustrating and undermines the overall customer experience." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574) DKS Denese Kyle S. Executive Assistant > "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) CQ Carrie Q. Owner > "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) VR Verified Reviewer Facilities Specialist > "The setup was quick and easy." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612) MF Matt F. COO > "It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4963997) KM Karly M. Compliance Consultant > "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) Isaac J. CEO > "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) KP Karan P. Business Development Representative > "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446) SP Stuart P. Owner > "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) JM Juan M. Operations Supervisor > "It's a great app for calls and multi calls, also works as chat." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465) AP Alex P. Owner > "Dialpad is not worth the headache and the hidden costs." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) KM Karly M. Compliance Consultant > "The AI technology paired with the user friendly designed and functions make my life so much easier." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) SM Shauna M. Project Coordinator > "They misrepresent available features." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) Kalina B. Freelance and Human resources > "Customer support is even great." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817) RR Ryan R. Owner > "Lack of integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) SP Stuart P. Owner > "It 'seemed' like an affordable option for call recording." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) Susan H. Therapist > "I contacted tech support and still was unable to resolve the issue." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6306351) MR Mike R. Staffing Lead > "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364) Robert B. CEO > "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876) TG Tom G. Managing Director > "Users generally find it user-friendly with reliable call quality and integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) PD Paul D. Director of Telecommunications > "You can call it not researching the product fully. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571) DKS Denese Kyle S. Executive Assistant > "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) SS Sheena S. CEO > "Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service)..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093) DB Derk B. Senior Assistant Director of Admissions > "Also the ability to set work hours helps for staff to better manage aspects work life balance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3516670) CQ Carrie Q. Owner > "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) GL Graham L. Director > "Interface is slick compared to the previous product we used" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) AR Adrian R. Operations Manager > "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725) Rick K. Owner > "Love the mobile app and the ability to make and receive calls over cellular and WiFi." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3665710) RR Ryan R. Owner > "Poor call quality." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) MB Michael B. Founder > "I liked the voicemail transcription." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6159520) TG Tom G. Managing Director > "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) JA Jennifer A. Designer > "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650) Isaac J. CEO > "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) DB Derk B. Senior Assistant Director of Admissions > "Great for call recording, logging, and voicemail." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3516670) TG Tracey G. Operations Manager > "Poor customer service - no response from them" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6361419) Elizabeth K H. Director of Relationships > "It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3790952) RR Ryan R. Owner > "Predatory financial practices." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) Elizabeth K H. Director of Relationships > "The scripting pop up reminders based on keywords is amazing. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3790952) SP Stuart P. Owner > "In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) [View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) LL LaWanda L. Concierge Representative > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107) NB Natacha B. Psychotherapist > "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) MH Makaiya H. Service and Construction Admin > "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) VR Verified Reviewer Owner > "I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767) VR Verified Reviewer IT Director > "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) VR Verified Reviewer Owner > "We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767) DT Daniel T. IT Engineer > "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433) IW Ian W. Undisclosed > "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331) VR Verified Reviewer Technician > "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066) MH Makaiya H. Service and Construction Admin > "Also, many people do not listen to the whole prompt, they just choose the first name that is said." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) SC Shane C. owner-CEO > "Their pricing structure is good." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) LB Ledton B. program manager > "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490) VR Verified Reviewer IT Director > "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) VR Verified Reviewer IT Infrastructure Analyst > "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it...." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) AN Alex N. Systems Analysis > "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) VR Verified Reviewer Owner/Operator > "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637) MF Michael F. Network Administrator > "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383) JC James C. Project Manager > "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210) NB Natacha B. Psychotherapist > "Overall, I enjoy using the platform; it’s convenient, easy to download and use." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) RB Rachel B. Proposal Review Director > "The online portal for management, and the call queue information is very clunky and hard to navigate." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028) DS David S. President > "ALSO, the quality is ALWAYS perfect." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066) VR Verified Reviewer IT Infrastructure Analyst > "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) SC Shane C. owner-CEO > "Ease of use with consolidated services." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) JW Jenny W. Office Manager > "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838) JA Joan A. program officer > "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764) CW Chandler W. Account manager > "If a call is missed, it will oftentimes get stuck in the queue." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157) AN Alex N. Systems Analysis > "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) MH Michelle H. Office Manager > "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245) BA Bianca A. Accounting > "It is useful when I need tech support for software." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312) NS Nichol S. BDR > "Sometimes there's a lag and bad connections." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775) RM Rosalina M. Executive Assistant/ Freelancer > "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) PP Philip P. Pharmacist > "Troubleshooting the software can be difficult too." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920) GM Gavin M. Pixel Inspiration > "We use the VoIP services for our main telephony system including automatically having calls come through on mobile devices, which has been..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3514662) SM Santiago M. General doctor > "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) Rahul P. Software Software > "It's one of the least buggy software out there when it comes to video and audio conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) RM Rosalina M. Executive Assistant/ Freelancer > "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) SS Stephen S. Director of Special Projects > "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939) Chiara P. Account Manager > "with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3585390) Keith R. Owner > "The setup and learning curve is a bit tough and confusing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887) CM Chad M. Assistant Manager > "The app fits all of our needs so far and is very easy to work with." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666) DH Diana H. Manager > "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170) CS Chase S. Outside Sales > "GoTo offers good voice quality as well as video conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035) Rahul P. Software Software > "The thing I dislike about the software is the lack of support." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) MR Michael R. Owner > "Connecting is better because we only need one service and it's all stored together. After I set it up I liked it." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010) MC Monica C. Lender > "The customer service is the worse. Once you get onboard it goes down hill." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530) BA Bianca A. Accounting > "I also think it is very easy to use on both ends." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312) VR Verified Reviewer CMOO > "Needless to say, we will cancel our account immediately." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2186607) [View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) ## User interface 4.18 (562) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) 4.47 (668) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Dialpad Top features 34/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features) GoTo Connect 29/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features) ### Recognition No recognitions have been awarded to Dialpad GoTo Connect is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Dialpad Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos GoTo Connect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Dialpad - By Dialpad - Located in United States - Founded in 2011 GoTo Connect - By GoTo - Located in United States - Founded in 2003 ## Popular Comparisons [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) $27/month Price $29/month 4.2 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-190976/RingOver-vs-Dialpad-Sell) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Contact vendor for pricing Price $1.1/month 4.5 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-203084/GoTo-Connect-vs-VoIP-ms) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.70 (326)](https://www.capterra.com/p/208208/800-com/reviews/) $27/month Price $149/month 4.2 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/190976-208208/Dialpad-Sell-vs-800-com) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,010)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-168668/GoTo-Connect-vs-Microsoft-Teams) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $27/month Price $25/month 4.2 Features 4.6 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-190976/Nextiva-vs-Dialpad-Sell) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) Contact vendor for pricing Price $25/month 4.5 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/163604-175788/GoTo-Connect-vs-Nextiva) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $27/month Price $350/year 4.2 Features 4.4 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-190976/3CX-vs-Dialpad-Sell) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,573)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Contact vendor for pricing Price $14.99/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-163604/Zoom-Video-Conferencing-vs-GoTo-Connect) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $27/month Price $30/month 4.2 Features 4.3 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/190976-242188/Dialpad-Sell-vs-RingCentral-MVP) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/163604-218251/GoTo-Connect-vs-Wildix) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) $27/month Price $29/month 4.2 Features 4.1 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-190976/JustCall-vs-Dialpad-Sell) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Contact vendor for pricing Price $350/year 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-163604/3CX-vs-GoTo-Connect)