# Compare GoTo Connect vs Google Voice 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare GoTo Connect and Google Voice based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/163604-210592/GoTo-Connect-vs-Voice

---

# GoTo Connect vs Google Voice Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GoTo ConnectGoogle Voice2/4 selected

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

[Google Voice](https://www.capterra.com/p/210592/Voice/)[4.5 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

[## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [667 reviews](#user-reviews)

Positive

604

Neutral

38

Negative

25

[## Google Voice](https://www.capterra.com/p/210592/Voice/)[4.5 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [716 reviews](#user-reviews)

Positive

660

Neutral

44

Negative

12

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## Summary

* * *

Key features rated by users

Features selected based on 3,785 reviews from telephony software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Not enough reviews

Feature ratings

VoIP Connection

4.2

VoIP

\--

Call Routing

4.3

Call Center Management

4.6

Call Recording

4.7

\--%Fit

Missing features

Not enough reviews

Feature ratings

VoIP Connection

4.6

VoIP

5.0

Call Routing

NA

Call Center Management

4.4

Call Recording

NA

User satisfaction

User satisfaction

4.5

User reviews[667](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.5

User reviews[716](https://www.capterra.com/p/210592/Voice/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.6

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$10Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

Best for

Not provided by vendor

## User reviews

Pros & cons

LL

LaWanda L.

Concierge Representative

> "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107)

NB

Natacha B.

Psychotherapist

> "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572)

MH

Makaiya H.

Service and Construction Admin

> "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394)

IW

Ian W.

Undisclosed

> "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331)

VR

Verified Reviewer

IT Director

> "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867)

MH

Makaiya H.

Service and Construction Admin

> "Also, many people do not listen to the whole prompt, they just choose the first name that is said."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394)

DT

Daniel T.

IT Engineer

> "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433)

LB

Ledton B.

program manager

> "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490)

VR

Verified Reviewer

Technician

> "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066)

VR

Verified Reviewer

IT Infrastructure Analyst

> "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

SC

Shane C.

owner-CEO

> "Their pricing structure is good."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532)

VR

Verified Reviewer

Owner/Operator

> "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637)

VR

Verified Reviewer

IT Director

> "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867)

JC

James C.

Project Manager

> "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210)

AN

Alex N.

Systems Analysis

> "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907)

RB

Rachel B.

Proposal Review Director

> "The online portal for management, and the call queue information is very clunky and hard to navigate."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028)

MF

Michael F.

Network Administrator

> "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383)

VR

Verified Reviewer

IT Infrastructure Analyst

> "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

NB

Natacha B.

Psychotherapist

> "Overall, I enjoy using the platform; it’s convenient, easy to download and use."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572)

JW

Jenny W.

Office Manager

> "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838)

DS

David S.

President

> "ALSO, the quality is ALWAYS perfect."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066)

CW

Chandler W.

Account manager

> "If a call is missed, it will oftentimes get stuck in the queue."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157)

SC

Shane C.

owner-CEO

> "Ease of use with consolidated services."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532)

MH

Michelle H.

Office Manager

> "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245)

JA

Joan A.

program officer

> "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764)

NS

Nichol S.

BDR

> "Sometimes there's a lag and bad connections."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775)

CM

Chad M.

Assistant Manager

> "The app fits all of our needs so far and is very easy to work with."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666)

SS

Stephen S.

Director of Special Projects

> "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939)

AN

Alex N.

Systems Analysis

> "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907)

PP

Philip P.

Pharmacist

> "Troubleshooting the software can be difficult too."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920)

BA

Bianca A.

Accounting

> "It is useful when I need tech support for software."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312)

SM

Santiago M.

General doctor

> "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling,..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

Rahul P.

Software Software

> "It's one of the least buggy software out there when it comes to video and audio conferencing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886)

GM

Gavin M.

Pixel Inspiration

> "We use the VoIP services for our main telephony system including automatically having calls come through on mobile devices, which has been great..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3514662)

Keith R.

Owner

> "The setup and learning curve is a bit tough and confusing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

DH

Diana H.

Manager

> "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

VR

Verified Reviewer

Co-Founder & CEO

> "They only had click to call, which didn’t actually log anything in the CRM, which made it inefficient."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2096802)

Chiara P.

Account Manager

> "with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3585390)

Rahul P.

Software Software

> "The thing I dislike about the software is the lack of support."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886)

CS

Chase S.

Outside Sales

> "GoTo offers good voice quality as well as video conferencing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035)

MC

Monica C.

Lender

> "The customer service is the worse. Once you get onboard it goes down hill."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530)

BK

Brittany K.

Collections Manager

> "It's simple to use, easy to collaborate with others to get them in the meeting."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6258441)

VR

Verified Reviewer

CMOO

> "Needless to say, we will cancel our account immediately."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2186607)

[View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

PD

Presley D.

Owner

> "I love how I'm able to access voicemail messages via email on my laptop or I can read voicemail transcript in the app."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6567657)

VR

Verified Reviewer

Owner

> "There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7109139)

Dhakadiya O.

Manager

> "Being manager of real estate agency Google Voice allows me to have a second phone number instead of using my own personal phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6693615)

Wren W.

Owner and Officient

> "It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7084260)

EK

Elizabeth K.

Professor

> "I do like the idea that calls are automatically transcribed and sent to my Gmail, and the transcriptions seem good"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6335253)

TA

Tommy A.

Adult Ministry Associate

> "It can be hard to search people, so if they don't text you first and you don't save their name/number, it's going to be difficult to find the..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6822195)

MZ

Mohamed Z.

Technicien réseau

> "Moreover, Google Voice enables call screening, allowing you to decide whether to answer incoming calls based on the caller ID and message record."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

TM

Teighlor M.

Administrative specialist

> "It wasn't the best because at times, I needed to use this type of service, and wasn't able to due to not having a cell phone number to attach to..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6457035)

JS

John S.

GM

> "We have been able to add lines for new employees and we also love the ability to use it on our desktops for the employees that field calls in the..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100502)

AL

Aaron L.

Videographer

> "The only cons for Google Voice is the issue with the call \[sensitive content hidden\] and not being able to know if a phone call is coming to your..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6018151)

SC

Shirita C.

Therapist and Owner

> "Google voice has been very helpful and providing me a business telephone number that my clients can use to contact me."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6676179)

LP

Lexus P.

Ceo

> "Sometimes the connection is not the best and calls hang up"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214)

RB

Rita B.

Teacher

> "One of the things that I love about using Google Voice is that it allows you to protect yourself. If you don’t like giving your own personal..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4788351)

RS

Ryan S.

Pastor of Digital Ministry

> "The Google voice app on iOS can be a bit buggy at times."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6325449)

EG

Erica G.

CEO

> "However, being able to pick my own number was great and using the different features made communicating with my clients very easy!"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6634345)

AH

Ariz H.

Academic Director

> "There aren't any advanced features, so you can't set business hours or after hours so the system behaves differently under different conditions."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5090006)

MZ

Mohamed Z.

Technicien réseau

> "Google Voice solves the issue of having to use my cell phone to answer incoming calls and enables people to contact me directly. Although it works..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

PL

Paul L.

chief operating officer

> "The only challenge is with poor internet connections the application disturbs to translate words at faster speed hence it slows down with poor..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4842535)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "Transferring existing numbers was a breeze, we had zero issues setting up new lines, linking mobile phones to numbers and with a Google integrated..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559)

RS

Rebecca S.

Myself

> "Sometimes calls won't come through until after the caller hung up"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6586892)

MZ

Mohamed Z.

Technicien réseau

> "You can get free assistance with Google Voice for calls within the US Canada and Europe , and enjoy low rates for international calls."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

ZM

Zofia M.

Customer Service and Sales Support Associate

> "What I like least about Google Voice is that its call quality can be inconsistent at times, which can make it difficult to have clear..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225)

CD

Connor D.

Operations Manager

> "I think it’s been the best option for work calls, texts, etc on the market."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6311619)

VR

Verified Reviewer

Supervisor customer service specialist

> "How i had the same google voice numbers for years and now all the sudden its no longer connected to my account and when tryin to get a new number..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082)

HL

Holly L.

BDC Manager

> "I love being able to call customers without them knowing my real phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6559954)

ZM

Zofia M.

Customer Service and Sales Support Associate

> "Additionally, the app's user interface can be a bit confusing to navigate, especially when trying to set up certain features or customize settings."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225)

SB

Sara B.

Functional Medicine Nutritionist

> "I have been using Google Voice as my primary business line instead of a land line for over a year now and it's so nice to have a local phone..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5095774)

AM

Aries M.

Sales Representative

> "I don't like that it has limited access or integration with other apps not unless it's a Google product (i.e Google Calendar)."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4813924)

RD

Robert D.

Sport Director

> "I was able to speak with customers without having to use my personal phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6571702)

RB

Roxanne B.

Dog Groomer / Pet Sitter Owner

> "I understand that you send out an email notifying users, however your emails get lost in the spam and junk mail."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4763976)

MZ

Mohamed Z.

Technicien réseau

> "Another useful feature is the voice message record that can transcribe your messages into text for easy management."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "It was disappointing to discover that our selected solution wouldn't allow for texting - a key feature in 2023."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559)

DF

Deborah F.

Owner and Photographer

> "I love being able to set my business hours, and Google Voice will automatically silence any calls or messages I receive outside of those hours"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6030058)

AE

ALan E.

Partnership manager

> "using the application needs every time internet connections and this makes it expensive and sometimes its to slow to translate"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4910283)

Wren W.

Owner and Officient

> "Love that its free."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7084260)

LM

Lionel M.

CEO

> "from my little experience with this software, I've often found that it wasn't possible for me to make calls in certain countries"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4996760)

MJ

Melody J.

Salon Owner & Educator

> "A few of my team members have access to it on their devices and we are able to communicate from home or away from the salons!"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4801306)

KB

Kevin B.

owner

> "No toll-free numbers is my biggest dislike for google voice, this feature would make a nice improvement."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4779165)

LP

Lexus P.

Ceo

> "It's pretty easy to set uo and has a simple interface"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214)

KC

Khalid C.

freelancer

> "Limited integration with other apps: While Google Voice can be used for calling and texting, it may not integrate seamlessly with other apps or..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633835)

MZ

Mohamed Z.

Technicien réseau

> "Also, you can port your current phone number to Google Voice, avoiding the need to give out a new number to your contacts."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "This means no access to authentication systems required for mobile and remote work."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559)

CD

Connor D.

Operations Manager

> "The text feature was phenomenal and made our job a lot easier."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6311619)

KI

Katie I.

Ceo

> "The intro ad for google voice, and having to hit the button to go through is confusing and inconvenient"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4749487)

HL

Holly L.

BDC Manager

> "Love that I can use this on my phone and a desktop."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6559954)

CP

Carlos P.

QAE

> "Sometimes I had quality issues in the calls. And lack of advanced features."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5012975)

KL

Kristen L.

Instructional aide

> "It has great privacy features and can help me prevent callers from seeing my actual cell phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4745499)

Tiara H.

Founder

> "Some businesses and services do not support VoIP phone numbers."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6033380)

SH

Salvador H.

Glazer

> "I love the fact that I could use Google Voice as a spare number for business or any other interactions that I do not want to give my personal..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4750238)

Anand B.

Research Analyst

> "We do not have auto-reply options, no free call recording"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4787407)

AL

A L.

Teacher

> "It’s also so easy to be able to use my phone to call rather than use a school landline ."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6326963)

TM

Troy M.

closer

> "Sometimes issues with voice mail clarity but not enough to not use the software"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6009142)

LT

Lucia T.

Administrative assistant

> "Being linked to other Google services such as Gmail, it is very useful and optimal for making work calls to different places."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4935535)

DE

Deepak E.

Program Manager I

> "Voice lags if used with less or minimum internet speed"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5038481)

RS

Ryan S.

Owner

> "It integrates well with my business and I like that it's available on so many platforms (Android, iOS, PC, etc.)"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100421)

MB

Martin B.

Accounting clerk

> "That I can’t add new contacts using my phone app"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6163675)

BO

Baraza O.

Manager

> "The app help individuals to meet on line ,carry out conference just at a click on your mobile or cumputer"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5094801)

LM

Leah M.

Artist reveiwer

> "Drops calls if wifi is not any good at time"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5003149)

TW

Tyler W.

Health Coach

> "Love being able to use my own cell phone and provide me the privacy of not having clients have access to my personal number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6138010)

AK

Aryn K.

Transaction Coordiation

> "I tend to get randome calls from people trying to reach other people than me."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5035796)

NS

Niki S.

Counselor

> "I really like that I can call clients with a phone number different than my work extension as I am not always calling from work."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6035859)

ED

Eugene D.

Project Manager

> "The features are lacking, especially the mobile application."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6102570)

WT

Winnie T.

Manager

> "Google voice integrates with Google meet to provide clear audio out put and input."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5009383)

SS

Skye S.

CEO

> "I couldn’t use it so now I’m paying $12.99 a month for OpenPhone which is okay but I’m not impressed."

[See full review](https://www.capterra.com/p/210592/Voice/#GetApp___6002041)

TD

Teddy D.

Director of Recruiting

> "It properly identifies the identity of the caller which has made it easier to avoid scam calls during business hours"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4803721)

Anggra A.

IT Support

> "The least like from this application is we have to use number phone USA or Canada phone"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4807528)

AJ

Abhijeet J.

Owner

> "Smooth and organized interface without bugs."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6433056)

SN

Shilpa N.

Pricing Analyst

> "It requires good internet connecting so it troubles sometime."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4924487)

RT

Ryan T.

Sales Engineer

> "Google voice has been a great tool to allow for frequent updates to voicemail message, tracking of missed calls, and being able to read a..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4485308)

HW

Henry W.

CEO

> "If you don't update your public information on a regular basis, you leave yourself open to many spam callers asking for the very same thing: 'we..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4257012)

JA

Jessica A.

Fashion Photographer

> "I like the capability of being able to make calls through my main phone with another number and it is a multi use for the business even being able..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4481745)

VC

Virginia C.

family therapist

> "The app can be annoying at times, for example it is not easy to write a new text."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4971796)

DE

Destiny E.

RFSW

> "Offers free numbers, calls are free in the US, you can call internationally for an extra fee."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6225610)

VR

Verified Reviewer

Psychologist

> "I wish I could choose the area code for my number, I was given an area code from another state and sometimes my clients think my call is spam and..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4299416)

Wes P.

Principal Software Engineer

> "It will automatically transcribe any message that is left, and you can run Google Voice on multiple smartphones which are all paired to the same..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4302086)

VR

Verified Reviewer

Supervisor customer service specialist

> "Also get a lot of spam texts and calls."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Generally speaking, Google Voice is a valuable and practical VoIP administration that offers numerous helpful highlights for individual and expert..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Joining issues: Google Voice may not coordinate well with other specialized instruments or stages, which can be an issue for clients who depend on..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799)

KI

Kalume I.

Senior IT technician

> "I use Google voice to reach customers to explain to them the services offered at my business."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5001283)

TH

Tisha H.

vice president

> "Can't get all message in reading form all the time"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6035439)

[View Reviews](https://www.capterra.com/p/210592/Voice/reviews/)

## User interface

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

4.47 (667)

[Google Voice](https://www.capterra.com/p/210592/Voice/)

4.54 (716)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

GoTo Connect

Top features

23/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features)

Google Voice

5/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/210592/Voice/#features)

### Recognition

No recognitions have been awarded to GoTo Connect

No recognitions have been awarded to Google Voice

### Deployment & support

GoTo Connect

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Google Voice

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

GoTo Connect

-   By GoTo
-   Located in United States
-   Founded in 2003

Google Voice

-   By Google
-   Located in United States
-   Founded in

## Popular Comparisons

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Contact vendor for pricing

Price

$29/month

4.5

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/163604-169627/GoTo-Connect-vs-RingOver)

[Google Voice](https://www.capterra.com/p/210592/Voice/)[4.54 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

$10/month

Price

$29/month

4.4

Features

4.6

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/169627-210592/RingOver-vs-Voice)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (313)](https://www.capterra.com/p/208208/800-com/reviews/)

Contact vendor for pricing

Price

$149/month

4.5

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/163604-208208/GoTo-Connect-vs-800-com)

[Google Voice](https://www.capterra.com/p/210592/Voice/)[4.54 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$10/month

Price

$25/month

4.4

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/175788-210592/Nextiva-vs-Voice)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Contact vendor for pricing

Price

$25/month

4.5

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/163604-175788/GoTo-Connect-vs-Nextiva)

[Google Voice](https://www.capterra.com/p/210592/Voice/)[4.54 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

vs

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

$10/month

Price

$1.1/month

4.4

Features

4.7

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/203084-210592/VoIP-ms-vs-Voice)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Contact vendor for pricing

Price

$350/year

4.5

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-163604/3CX-vs-GoTo-Connect)

[Google Voice](https://www.capterra.com/p/210592/Voice/)[4.54 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$10/month

Price

$30/month

4.4

Features

4.3

4.6

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/210592-242188/Voice-vs-RingCentral-MVP)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

Contact vendor for pricing

Price

$30/month

4.5

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/163604-242188/GoTo-Connect-vs-RingCentral-MVP)

[Google Voice](https://www.capterra.com/p/210592/Voice/)[4.54 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

$10/month

Price

$350/year

4.4

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-210592/3CX-vs-Voice)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Contact vendor for pricing

Price

$10/month

4.5

Features

4.5

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/163604-208535/GoTo-Connect-vs-Zoom-Phone)

[Google Voice](https://www.capterra.com/p/210592/Voice/)[4.54 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

vs

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

$10/month

Price

$1/month

4.4

Features

4.3

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/159578-210592/CallHippo-vs-Voice)