GoTo Connect vs RingEX: Which is a better fit?

Jordan B.: Hi, my name is Jordan, vice president of a home furnishings retailer, and I give GoToConnect five out of five stars. For more reviews like this, click below. We wanted to be able to have multi-site communication via the voiceover IP phone system, and also be able to work from home in everything going on with the pandemic and ice storms in our part of the world. We just want to be able to connect all of our locations via one phone system with a shared hold park line and provide the same experience across all the locations, instead of having phone systems, we're having to buy and manage on site. I really like the control. We're able to make dynamic changes and they're updated quickly. So if we have an hours change or inclement weather holiday, or I need to get something changed for the phone system quickly, I'm able to do so, and then push the information to the phone as well as dial plans, being able to have an automated attend and push. We had a scenario recently where one of my stores internet system was down. So we were able to route all the calls to my other location and still be able to take care of those clients. As with everything, It is not cheap. It can be a little spendy and some of the interactions we've had on the front end here, you're dealing with a large company. So if they bill you incorrectly, you've got to work through that a little bit and it can be a little challenging.

Anjan: Hi, my name is Anjan. I'm a managing director. For RingCentral Office, I give it a rating of four out of five. For more reviews like this, click below. The other applications that we considered prior to going with RingCentral were Zoom, Microsoft Teams and Google Hangout. For Zoom, we found the file sharing capability was limited. As I recall, Microsoft Teams really did not meet our needs at all in terms of a collaborative approach, because we were going to have about 25 to 30 people logging in simultaneously. Being able to send and receive files seamlessly through the application while being engaged in a video call did not really match up, and the same thing was with Google. I think the reasons that we chose RingCentral was, number one, cost. It was very, very affordable, more affordable than some of the other enterprise licensing parameters. From an actual application standpoint, we liked the seamless ability to be able to send and receive files back and forth. These were a group of students that we were working with. They were dispersed globally, and I needed to be able to access their submissions and their projects in a seamless manner, and be able to collaborate on them and provide them with feedback, and we found that RingCentral was offering the best opportunity and the platform to do that. RingCentral was extremely easy to integrate. Being a SAS application, there was no major installation or requirement. As a matter of fact, our participants could actually just log in with their browsers, so that was actually really beneficial as well. It also allowed for people that were participating in the seminar, if they had a lower bandwidth or if they did not have adequate internet access in terms of bandwidth, that they could still participate in the RingCentral forum without losing any of the direction or visibility or collaborative efforts that the application itself provides. So those were all great, great things with RingCentral, and again, allowed us to very easily and seamlessly utilize the product. The recommendation that we would give for people using RingCentral is that it is not Zoom. So it is powered by Zoom, it looks a lot like Zoom, but it is not Zoom. So my first learning was the fact that, hey, I can't change the background on this thing very, very easily, or as seamlessly as I could in Zoom. When I actually got over the fact that it is not Zoom, but it is powered by Zoom, the application itself became a lot more usable. Where I recommend people focus on is that collaborative element and being able to sort of transfer files back and forth, collaborate on a project, collaborate on a seminar. Those are things that RingCentral is really known for and can be used for. So not Zoom, but RingCentral has some great features.