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GoTo Connect vs Acefone: Which is a better fit?

Updated on October 27th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,864 reviews from VoIP users.
% Fit
Not enough reviews
Feature ratings
Online Voice Transmission
4.5
Mobile Access
4.4
Call Routing
4.1
Voice Mail
4.5
Call Recording
4.7
% Fit
High performer
Feature ratings
Online Voice Transmission
4.7
Mobile Access
4.6
Call Routing
4.4
Voice Mail
4.4
Call Recording
4.7
User satisfaction
4.5
User reviews664
Ease of use
4.5
Functionality
4.5
Value for money
4.4
Customer support
4.6
4.7
User reviews132
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
--
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

We serve Small, Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-378bcf6a-cf94-495c-4086-08d9fd71ef25
Jordan B
VP
5.0

Jordan B.: Hi, my name is Jordan, vice president of a home furnishings retailer, and I give GoToConnect five out of five stars. For more reviews like this, click below. We wanted to be able to have multi-site communication via the voiceover IP phone system, and also be able to work from home in everything going on with the pandemic and ice storms in our part of the world. We just want to be able to connect all of our locations via one phone system with a shared hold park line and provide the same experience across all the locations, instead of having phone systems, we're having to buy and manage on site. I really like the control. We're able to make dynamic changes and they're updated quickly. So if we have an hours change or inclement weather holiday, or I need to get something changed for the phone system quickly, I'm able to do so, and then push the information to the phone as well as dial plans, being able to have an automated attend and push. We had a scenario recently where one of my stores internet system was down. So we were able to route all the calls to my other location and still be able to take care of those clients. As with everything, It is not cheap. It can be a little spendy and some of the interactions we've had on the front end here, you're dealing with a large company. So if they bill you incorrectly, you've got to work through that a little bit and it can be a little challenging.

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User interface
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1 Video
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1 Video
163604
5 screenshots
264770
3 screenshots

GoTo Connect

29/44
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Call Disposition
  • Call List Management
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Contact Database
  • Customizable Reports
  • Interaction Tracking
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • SMS Messaging
  • Access Controls/Permissions
  • Alerts/Notifications
  • API
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Caller ID
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Screening
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Fax Management
  • IVR
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Online Voice Transmission
  • Queue Management
  • SIP Trunking
  • Third-Party Integrations
  • Unified Communications
  • Video Conferencing
  • Voice Mail
  • Voicemail Transcription
See All features
Hide VoIP Software Features -

Acefone

Top Features
43/44
Show VoIP Software Features +

Acefone

  • Best Value VoIP
    Software (2023)
  • Best Value VoIP
    Software (2022)
GoTo Connect
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Acefone
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
GoTo Connect
  • By GoTo
  • Located in United States
  • Founded in 2003
Acefone
  • By Acefone
  • Located in United Kingdom
  • Founded in 2019
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