# Compare UJET vs ZIWO 2026 | Capterra > Unsure of what to choose? Check Capterra to compare UJET and ZIWO based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/164070-171265/UJET-vs-ZIWO --- # UJET vs ZIWO Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: UJETZIWO2/4 selected [UJET](https://www.capterra.com/p/164070/UJET/)[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) [## UJET](https://www.capterra.com/p/164070/UJET/)[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) Starting Price $80.00/year Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment JS Based on [140 reviews](#user-reviews) Positive 130 Neutral 7 Negative 3 [## ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) Starting Price $40.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [108 reviews](#user-reviews) Positive 105 Neutral 3 Negative 0 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### JustCall 4.1 (223) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 80% of reviewers rated it above 4 stars * * * Highest Rated ### DialedIn CCaaS 4.8 (309) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (983) * * * Starting Price €61.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### Zoho Desk 4.5 (2,211) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 65%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.9 Dashboard \-- Call Logging 4.9 Call Recording 5.0 Call Tracking NA 74%Fit Missing features Feature ratings Call Center Management 4.8 Dashboard NA Call Logging 4.5 Call Recording 4.8 Call Tracking 5.0 User satisfaction User satisfaction 4.6 User reviews[140](https://www.capterra.com/p/164070/UJET/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.8 Customer support 4.8 User satisfaction 4.7 User reviews[108](https://www.capterra.com/p/171265/ZIWO/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $80Per Year - Free version - Free trial Price starts from $40Flat Rate, Per Month - Free version - Free trial Best for Best for UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality. Best for ZIWO is used by service, sales, and support teams needing clear, reliable communication across voice and messaging - especially in multilingual, remote, and regional operations in the GCC. ## User reviews Pros & cons JS Jeff S. Customer Service Representative > "Ujet allows us to interact with our guest and host to help them with their concerns." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6331642) DJO Daryll Jane O. Customer Service Represenative > "My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as the Ujet." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___5088816) DB Destiny B. Customer Service Support > "Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6006166) Juan M. Team Leader > "It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2103840) JGA Jannice Gwen A. Subject Matter Expert > "The UJET tool also is not that hard to follow as it has options that can easily understood by its users" [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6323418) MW Mary W. Customer Service Representative > "I make it that size for a reason and having to constantly adjust it back down is frustrating." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2249693) LaB Lyka angelic B. customer service support > "I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6024434) Carla D. Gerente de sucursal > "Sometimes can get some errors, it gets unstable more than what you would like." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2314655) PS Pamela S. Agent > "I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6175470) SH Sharmaine H. Care Representative > "I hate when UJET freezes or changes your status without you knowing." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2392848) [View Reviews](https://www.capterra.com/p/164070/UJET/reviews/) Shrouk A. Team Lead > "I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209) HM Hassan M. Customer Service team leader > "Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829778) Shrouk A. Team Lead > "Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209) AF Ali F. Team Leader > "sometimes it's laggy and needs to cleaner code as i'm a professional Webdev too and there's a lot of code adjustments needs to be made" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829115) SK Sachin K. CS Manager > "What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836880) YY Yousra Y. Operation Team Lead > "Technical issues, It doesn't show clearly who hang up, is it regarding to the caller ended the call or the received hanged up the line" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829493) HM Hassan M. Customer Service team leader > "Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829778) MT MARWAN T. team leader > "Sometimes there are drops in the calls that causes a business delay in our SLA over all, otherwise nothing" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829495) SK Sachin K. CS Manager > "Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836880) MN Marwa N. General manager and co-partner > "No difference between abandoned by customer and missed calls in system." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6825720) Shrouk A. Team Lead > "ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209) MF Manar F. Customer Care Leader > "When there's a call coming , the notification displaying prevent me from clicking on the call to answer\*" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___4919949) HM Hassan M. Quality Supervisor > "its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836029) RS Rakesh S. assistant sales consultant > "Sometimes it gets stuck and there is a delay in call while conversating with the other person " [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6034508) HE Habiba E. CCU specialist > "ziwo is so easy to use helps us engage with our customers helps in better interactions and also helps us in many task to do it" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6831585) AG Ajay G. Operation > "some time call not getting connect with proper way" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6024170) AA Ahmed A. Operations team lead. > "There’s room for improvement in customization and advanced features, but overall, it gets the job done well." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6803303) VC Vrushabh C. Customer > "The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2540330) EA Eman A. Customer Care Ambassador > "ZIWO truly delivers great value and is an ideal choice for companies looking for advanced and efficient customer service solutions." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829134) AW Alaa W. OM/CS manager > "APP has some glitches and not working properly" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2524845) AF Ali F. Team Leader > "Amazing experience with a lot of productive outcomes when it comes to business needs and workload managments." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829115) MS Muhammed S. Rider Support > "There is a delay of 2-4 seconds on a call." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2340166) [View Reviews](https://www.capterra.com/p/171265/ZIWO/reviews/) ## User interface [UJET](https://www.capterra.com/p/164070/UJET/) 4.57 (140) [ZIWO](https://www.capterra.com/p/171265/ZIWO/) 4.67 (108) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important UJET 25/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/164070/UJET/#features) ZIWO Top features 31/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/171265/ZIWO/#features) ### Recognition No recognitions have been awarded to UJET No recognitions have been awarded to ZIWO ### Deployment & support UJET Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ZIWO Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details UJET - By UJET - Located in United States - Founded in 2015 ZIWO - By ASWAT Telecom & Media - Located in United States - Founded in 2016 ## Popular Comparisons [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $80/year Price $29/month 4.6 Features 4.6 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/164070-169627/UJET-vs-RingOver) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $40/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-171265/Zendesk-vs-ZIWO) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $80/year Price $90/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-164070/Cloud-Predictive-Dialer-vs-UJET) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $40/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-171265/LiveAgent-vs-ZIWO) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $80/year Price $25/month 4.6 Features 4.8 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-164070/CallCenterNOW-vs-UJET) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $40/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-171265/Freshdesk-vs-ZIWO) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $80/year Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-164070/LiveAgent-vs-UJET) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $40/month Price $20/month 4.6 Features 4.5 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-171265/Zoho-Desk-vs-ZIWO) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $80/year Price $39/month 4.6 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164070-164283/UJET-vs-Zendesk) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) $40/month Price $29/month 4.6 Features 4.1 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-171265/JustCall-vs-ZIWO) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) $80/year Price $25/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/164070-175788/UJET-vs-Nextiva) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $40/month Price $50/month 4.6 Features 4.3 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/157279-171265/Dynamics-365-vs-ZIWO)