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UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.
Businesses of any size who want to better connect with their customers.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues.
I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Its instability can come be very inconvenient when it happens frequently.
The experience that I have with UJET has been wonderful since it is my job supporting other people with this application.
The biggest negative with Ujet is it does glitch up often.
The overall experience was wonderful. I had a great salesman and a great implementation specialist.
The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.
We have been nothing but happy with our Nextiva service. They have provided a complete VoIP solution with every option we wanted, and then some, at an amazing price.
I spent days asking to fix things but each time more problem and more things did not work. We were running in circles with the problems.
I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.
Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.
The system's reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members.
We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.
Sully: Hi, my name's Sully and my rating for Nextiva is a three. We're a web development company with seven people worldwide, four in the US. We used Nextiva up until about a year ago when we moved offices, and the new office required a different telephone company, but we were using them for VoIP services. The pricing was competitive with every major carrier, so I did like that. Nextiva's interface, and I believe that they have updated it since, but at the time, was very, very clunky and difficult to do. I really needed their support in setting up our auto attendance and hunt groups, and it was not possible, for instance, to manage the busy lamp fields on the phones at all with their system, you had to use the manufacturer's interface, and really the support for that interface wasn't very good. Like I said, I understand about a month and a half after I left that they switched that interface, I haven't seen the new one, but if it's anything like the old one, the old one was awful.
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UJET
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UJET
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