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UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.
Not provided by vendor
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues.
I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Its instability can come be very inconvenient when it happens frequently.
The experience that I have with UJET has been wonderful since it is my job supporting other people with this application.
The biggest negative with Ujet is it does glitch up often.
The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.
When it hungs and fails to end calls. When it fails to connect the sip phone.
High availability works great and has been very solid; Aspect support has been very helpful with any issues.
Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.
The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.
Call distribution becomes hectic when IPINQ is intermittent. Calls traffic may easily be distorted hence poor service levels.
Dashboard - very effective. Great solution that helps us meet the needs of our clients.
The customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service.
Prioritize real-user-identified key features according to your needs to find your best fit.
UJET
Top FeaturesAspect Unified IP
UJET
Aspect Unified IP
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