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UJET vs Aspect Unified IP: Which is a better fit?

Updated on August 25th, 2024
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Summary
Key features rated by users
Features selected based on 4,058 reviews from Call Center users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.9
Chat/Messaging
4.8
Call Tracking
NA
Call Logging
4.9
Call Recording
5.0
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
--
Call Tracking
NA
Call Logging
NA
Call Recording
4.7
User satisfaction
4.6
User reviews140
Ease of use
4.8
Functionality
4.6
Value for money
4.8
Customer support
4.8
4.4
User reviews70
Ease of use
4.2
Functionality
4.1
Value for money
4.0
Customer support
4.1
Price starts from
Yearly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
164070
5 screenshots
No screenshots provided by vendor
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

UJET

Top Features
24/41
  • Activity Tracking
  • Auto-Dialer
  • Callback Scheduling
  • Caller ID
  • Call Reporting
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Whispering
  • Contact Management
  • Monitoring
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Third-Party Integrations
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Multi-Channel Communication
  • Outbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Surveys & Feedback
  • Voice Mail
See All features
Hide Call Center Software Features -

Aspect Unified IP

12/41
Show Call Center Software Features +

UJET

Aspect Unified IP

--

UJET
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Aspect Unified IP
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
UJET
  • By UJET
  • Located in United States
  • Founded in 2015
Aspect Unified IP
  • By Alvaria
  • Located in United States
  • Founded in 1973
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