# Compare BMC Helix ITSM vs Desk Manager 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BMC Helix ITSM and Desk Manager based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/164195-173025/Remedy-IT-Service-Management-vs-Help-Desk-Software --- # BMC Helix ITSM vs Desk Manager Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BMC Helix ITSMDesk Manager2/4 selected [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.8 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) [## BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4 Ease of Use 3.7 Customer Service 3.9 Reviews Sentiment Based on [115 reviews](#user-reviews) Positive 93 Neutral 17 Negative 5 [## Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.8 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.7 Ease of Use 4.7 Customer Service 4.9 Reviews Sentiment JE Based on [106 reviews](#user-reviews) Positive 104 Neutral 2 Negative 0 ## Not a match? 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These software suggestions are similar to those you’re currently comparing. ### Zoho CRM 4.3 (6,982) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### InvGate Service Management 4.6 (108) * * * Starting Price $17.00 Other,Per Year Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### NinjaOne 4.7 (294) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Issuetrak 4.6 (205) * * * Starting Price $876.00 Per User,Per Year Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in ITSM Software 16 / 45 Only BMC Helix ITSM - Change Management - Generative AI - Incident Management Best performer 35 / 45 Only Desk Manager - Access Controls/Permissions - Alerts/Escalation - Asset Lifecycle Management User satisfaction User satisfaction 4.1 User reviews[115](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) Ease of use 3.7 Functionality 4.0 Value for money 3.9 Customer support 3.9 User satisfaction 4.8 User reviews[106](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.5 Customer support 4.9 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Not provided by vendor Best for Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager ## User reviews Pros & cons VR Verified Reviewer Salesforce Consultant > "We can do reports to identify and handle tickets per teams which is very useful for Project management." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3731963) MJ Marie J. Services Architect > "Additionally, BMC Software ignores their onPrem customers, whom by the way made this company who they are today and they chose to..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) PK Pankaj K. NOC > "In my point of view, BMC Helix ITSM is an exceptionally useful for managing our ticketing tasks." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___4087728) Emir O. Expert associate > "After 5 years of using i'm still puzzled by database structure that creates so many problem for integration with 3rd party..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668) MJ Marie J. Services Architect > "It is the only one that has a definitive catalog, normalization tool, reconciliation, transformation, mapping, auditing, drift..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) Travis B. Senior IT Administrator > "It can be quite clunky with all the options." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3204561) VR Verified Reviewer Solution Architect > "BMC Helix is a decent alternative when it comes to managing service requests, incidents and trouble tickets." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3383694) MJ Marie J. Services Architect > "I suspect they’re making it difficult because they want to sell subscriptions to their SaaS." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) VR Verified Reviewer Salesforce Consultant > "The reporting feature is cool." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3731963) Emir O. Expert associate > "It is abandoned by vendor i thing from version 1." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668) MJ Marie J. Services Architect > "This system is incredibly robust to the extent that if you do not have mature processes and you do not manage IT well this system..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) Emir O. Expert associate > "Upgrading production system is a 14 days nightmare." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668) [View Reviews](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) Not enough reviews ## User interface [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) 4.10 (115) [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/) 4.82 (106) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features BMC Helix ITSM 16/45 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Availability Management - Capacity Management - Change Management - Chat/Messaging - Configuration Management - Contract/License Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard Creation - Drag & Drop - Generative AI - Help Desk Management - Incident Management - Inventory Management - Knowledge Base Management - Multi-Channel Communication - Prioritization - Problem Management - Project Management - Release Management - Remote Access & Monitoring - Reporting & Statistics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Task Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#features) Desk Manager Top features 35/45 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Availability Management - Capacity Management - Change Management - Chat/Messaging - Configuration Management - Contract/License Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard Creation - Drag & Drop - Generative AI - Help Desk Management - Incident Management - Inventory Management - Knowledge Base Management - Multi-Channel Communication - Prioritization - Problem Management - Project Management - Release Management - Remote Access & Monitoring - Reporting & Statistics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Task Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/173025/Help-Desk-Software/#features) ### Recognition No recognitions have been awarded to BMC Helix ITSM Desk Manager is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support BMC Helix ITSM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Desk Manager Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BMC Helix ITSM - By BMC Software - Located in United States - Founded in 1998 Desk Manager - By Desk Manager - Located in Brazil - Founded in ## Popular Comparisons [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-164195/Freshservice-vs-Remedy-IT-Service-Management) [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.7 Features 4.3 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-173025/Freshservice-vs-Help-Desk-Software) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.0 Features 4.3 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-164195/Freshdesk-vs-Remedy-IT-Service-Management) [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Contact vendor for pricing Price R$35/month 4.7 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/173025-202528/Help-Desk-Software-vs-Milvus) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Contact vendor for pricing Price $89/month 4.0 Features 4.5 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-164195/SysAid-vs-Remedy-IT-Service-Management) [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.7 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-173025/LiveAgent-vs-Help-Desk-Software) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Contact vendor for pricing Price $20/month 4.0 Features 4.5 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/164195-227102/Remedy-IT-Service-Management-vs-JIRA-Service-Management) [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $115/month 4.7 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-173025/Zendesk-vs-Help-Desk-Software) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Contact vendor for pricing Price $16/month 4.0 Features 4.4 3.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164195-179501/Remedy-IT-Service-Management-vs-ManageEngine-Service-Desk-Plus) [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Contact vendor for pricing Price $89/month 4.7 Features 4.5 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-173025/SysAid-vs-Help-Desk-Software) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) Contact vendor for pricing Price €61/month 4.0 Features 4.3 3.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/127562-164195/TOPdesk-vs-Remedy-IT-Service-Management) [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Contact vendor for pricing Price $20/month 4.7 Features 4.5 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/173025-227102/Help-Desk-Software-vs-JIRA-Service-Management)