# Compare BMC Helix ITSM vs Proactivanet 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BMC Helix ITSM and Proactivanet based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/164195-227552/Remedy-IT-Service-Management-vs-Proactivanet

---

# BMC Helix ITSM vs Proactivanet Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BMC Helix ITSMProactivanet2/4 selected

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

[Proactivanet](https://www.capterra.com/p/227552/Proactivanet/)[4.8 (52)](https://www.capterra.com/p/227552/Proactivanet/reviews/)

[## BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4

Ease of Use

3.7

Customer Service

3.9

Reviews Sentiment

Based on [115 reviews](#user-reviews)

Positive

93

Neutral

17

Negative

5

[## Proactivanet](https://www.capterra.com/p/227552/Proactivanet/)[4.8 (52)](https://www.capterra.com/p/227552/Proactivanet/reviews/)

Starting Price

€1.00/year

Value-for-Money

4.5

Functionality

4.8

Ease of Use

4.7

Customer Service

4.8

Reviews Sentiment

Based on [52 reviews](#user-reviews)

Positive

52

Neutral

0

Negative

0

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### Zoho CRM

4.3 (6,982)

* * *

Starting Price

$14.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

85%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### InvGate Service Management

4.6 (108)

* * *

Starting Price

$17.00

Other,Per Year

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

### Issuetrak

4.6 (205)

* * *

Starting Price

$876.00

Per User,Per Year

Free Trial

Free Version

* * *

User rating

93%

of reviewers  
rated it above 4 stars

* * *

### Zoho Desk

4.5 (2,213)

* * *

Starting Price

$20.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Features in ITSM Software

16 / 45

Only BMC Helix ITSM

-   Approval Process Control
-   Generative AI
-   Reporting & Statistics

Best performer

32 / 45

Only Proactivanet

-   Alerts/Escalation
-   Asset Lifecycle Management
-   Availability Management

User satisfaction

User satisfaction

4.1

User reviews[115](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

Ease of use

3.7

Functionality

4.0

Value for money

3.9

Customer support

3.9

User satisfaction

4.8

User reviews[52](https://www.capterra.com/p/227552/Proactivanet/reviews/)

Ease of use

4.7

Functionality

4.8

Value for money

4.5

Customer support

4.8

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

€1Per User, Per Year

-   Free version
-   Free trial

Best for

Best for

Not provided by vendor

Best for

Midmarket and Enterprise-level organizations (500+ employees) across industries such as Banking, Healthcare, Government, and Education that require a scalable, ITIL-aligned solution to manage complex

## User reviews

Pros & cons

VR

Verified Reviewer

Salesforce Consultant

> "We can do reports to identify and handle tickets per teams which is very useful for Project management."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3731963)

MJ

Marie J.

Services Architect

> "Additionally, BMC Software ignores their onPrem customers, whom by the way made this company who they are today and they chose to..."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973)

PK

Pankaj K.

NOC

> "In my point of view, BMC Helix ITSM is an exceptionally useful for managing our ticketing tasks."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___4087728)

Emir O.

Expert associate

> "After 5 years of using i'm still puzzled by database structure that creates so many problem for integration with 3rd party..."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668)

MJ

Marie J.

Services Architect

> "It is the only one that has a definitive catalog, normalization tool, reconciliation, transformation, mapping, auditing, drift..."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973)

Travis B.

Senior IT Administrator

> "It can be quite clunky with all the options."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3204561)

VR

Verified Reviewer

Solution Architect

> "BMC Helix is a decent alternative when it comes to managing service requests, incidents and trouble tickets."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3383694)

MJ

Marie J.

Services Architect

> "I suspect they’re making it difficult because they want to sell subscriptions to their SaaS."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973)

VR

Verified Reviewer

Salesforce Consultant

> "The reporting feature is cool."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3731963)

Emir O.

Expert associate

> "It is abandoned by vendor i thing from version 1."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668)

MJ

Marie J.

Services Architect

> "This system is incredibly robust to the extent that if you do not have mature processes and you do not manage IT well this system..."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973)

Emir O.

Expert associate

> "Upgrading production system is a 14 days nightmare."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668)

[View Reviews](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

Not enough reviews

## User interface

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)

4.10 (115)

[Proactivanet](https://www.capterra.com/p/227552/Proactivanet/)

4.83 (52)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

BMC Helix ITSM

16/45

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Escalation
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Asset Lifecycle Management
-   Asset Tracking
-   Audit Trail
-   Availability Management
-   Capacity Management
-   Change Management
-   Chat/Messaging
-   Configuration Management
-   Contract/License Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard Creation
-   Drag & Drop
-   Generative AI
-   Help Desk Management
-   Incident Management
-   Inventory Management
-   Knowledge Base Management
-   Multi-Channel Communication
-   Prioritization
-   Problem Management
-   Project Management
-   Release Management
-   Remote Access & Monitoring
-   Reporting & Statistics
-   Self Service Portal
-   Service Catalog
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Support Ticket Tracking
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#features)

Proactivanet

Top features

32/45

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Escalation
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Asset Lifecycle Management
-   Asset Tracking
-   Audit Trail
-   Availability Management
-   Capacity Management
-   Change Management
-   Chat/Messaging
-   Configuration Management
-   Contract/License Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard Creation
-   Drag & Drop
-   Generative AI
-   Help Desk Management
-   Incident Management
-   Inventory Management
-   Knowledge Base Management
-   Multi-Channel Communication
-   Prioritization
-   Problem Management
-   Project Management
-   Release Management
-   Remote Access & Monitoring
-   Reporting & Statistics
-   Self Service Portal
-   Service Catalog
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Support Ticket Tracking
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/227552/Proactivanet/#features)

### Recognition

No recognitions have been awarded to BMC Helix ITSM

No recognitions have been awarded to Proactivanet

### Deployment & support

BMC Helix ITSM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Proactivanet

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BMC Helix ITSM

-   By BMC Software
-   Located in United States
-   Founded in 1998

Proactivanet

-   By Proactivanet
-   Located in Spain
-   Founded in

## Popular Comparisons

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Contact vendor for pricing

Price

$19/month

4.0

Features

4.3

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-164195/Freshservice-vs-Remedy-IT-Service-Management)

[Proactivanet](https://www.capterra.com/p/227552/Proactivanet/)[4.83 (52)](https://www.capterra.com/p/227552/Proactivanet/reviews/)

vs

[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.63 (1,765)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

€1/year

Price

$795/year

4.8

Features

4.6

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/170018-227552/ManageEngine-Desktop-Central-vs-Proactivanet)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Contact vendor for pricing

Price

$19/month

4.0

Features

4.3

3.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-164195/Freshdesk-vs-Remedy-IT-Service-Management)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (520)](https://www.capterra.com/p/107225/SysAid/reviews/)

Contact vendor for pricing

Price

$89/month

4.0

Features

4.5

3.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-164195/SysAid-vs-Remedy-IT-Service-Management)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Contact vendor for pricing

Price

$20/month

4.0

Features

4.5

3.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/164195-227102/Remedy-IT-Service-Management-vs-JIRA-Service-Management)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Contact vendor for pricing

Price

$16/month

4.0

Features

4.4

3.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164195-179501/Remedy-IT-Service-Management-vs-ManageEngine-Service-Desk-Plus)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Contact vendor for pricing

Price

€61/month

4.0

Features

4.3

3.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/127562-164195/TOPdesk-vs-Remedy-IT-Service-Management)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Contact vendor for pricing

Price

$67/month

4.0

Features

4.5

3.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/141792-164195/Pulseway-vs-Remedy-IT-Service-Management)