# Zendesk Suite vs Zoho Desk: Features and Cost Comparison 2026 | Capterra > Zendesk Suite vs Zoho Desk: Which help desk tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk --- # Zendesk Suite vs Zoho Desk Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zendesk SuiteZoho Desk2/4 selected [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/) [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $39.00/month Starting Price $39.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [4,076 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) Positive 3,640 Neutral 318 Negative 118 Positive 3,640 Neutral 318 Negative 118 Reviews Sentiment Based on [2,212 reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Positive 2,072 Neutral 119 Negative 21 Positive 2,072 Neutral 119 Negative 21 Best for (according to reviews) - **Business size**: Small businesses account for 2,232 reviews, representing 55% of feedback, demonstrating broad uptake among this segment compared to midsize and enterprise users. - **Industry**: Computer software, IT services, and retail collectively contribute 29% of reviews, indicating notable adoption across technology-driven and consumer-focused sectors. - **Use cases**: Help desk (51%), customer service (34%), and live chat (29%) are primary applications, highlighting a focus on support and real-time customer engagement. Best for (according to reviews) - **Business size**: Small businesses account for 1,344 reviews (61%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Information technology and services (18%), computer software (11%), and marketing and advertising (5%) are the primary industries, together making up 34% of reviews. - **Use cases**: Help desk (54%), customer support (34%), and customer service (29%) are the main use cases, highlighting a focus on support operations. ## Reviewer verdict Zendesk Suite Zendesk Suite users find it best for organizations needing comprehensive ticket management, detailed escalation processes, and extensive integration options such as Jira, Slack, and Shopify. Reviewers value its unified dashboard, customizable workflows, and multi-channel support, saying these features improve productivity and responsiveness. However, they note that the pricing may be high for smaller teams and mention occasional system stability issues. Zoho Desk Zoho Desk users consider it ideal for businesses seeking an affordable, user-friendly help desk with strong automation, real-time alerts, and efficient ticket management. Reviewers appreciate its straightforward customization, integration with Zoho CRM, and scalable pricing, which they say suits small businesses and growing teams. They mention that while the free version is helpful, accessing advanced features may increase costs, and some find support access challenging. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of Zendesk Suite and Zoho Desk within the help desk space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 11,565 reviews from Help Desk users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Zendesk Suite 82%Fit Feature ratings Ticket Management 4.5 Support Ticket Management 4.5 Real-Time Notifications 4.4 Alerts/Escalation 4.4 Zoho Desk 81%Fit High performer Feature ratings Ticket Management 4.6 Support Ticket Management 4.6 Real-Time Notifications 4.5 Alerts/Escalation 4.3 Ticket Management 4.5 (586) 4.6 (242) Zendesk Suite users appreciate its comprehensive ticket management system, which they say allows for efficient tracking, prioritizing, and resolving customer issues. They value the ability to categorize tickets, automate responses, and integrate with other platforms. However, some users mention that setting up integrations can be complex. Zoho Desk users also find its ticket management feature effective, noting its ease of use, customization options, and ability to handle tickets from multiple channels. They appreciate the streamlined process and prompt updates. Overall, users find Zendesk Suite robust for detailed tracking, while Zoho Desk is praised for its simplicity and customization. Support Ticket Management 4.5 (625) 4.6 (245) Zendesk Suite reviewers highlight its systematic approach to support ticket management, emphasizing features like ticket prioritization, categorization, and assignment. They appreciate the unified dashboard and the ability to create tailored workflows. Some users mention the need for more built-in features without relying on macros. Zoho Desk users value its omnichannel ticketing system, which they say centralizes support tickets and allows for efficient communication with customers. They appreciate the ease of managing tickets and the ability to categorize them based on various criteria. In summary, users find Zendesk Suite highly customizable and efficient, while Zoho Desk is noted for its centralized and user-friendly approach. Real-Time Notifications 4.4 (341) 4.5 (112) Zendesk Suite users find real-time notifications crucial for staying updated on ticket activity, which they say helps in providing timely responses and improving customer satisfaction. They appreciate the instant alerts via multiple channels, although some mention occasional delays. Zoho Desk users also value real-time notifications for ensuring prompt responses to customer inquiries. They highlight the immediate updates and the ability to analyze notification performance. Overall, users think Zendesk Suite's real-time notifications enhance team responsiveness, while Zoho Desk is appreciated for its efficiency and detailed notification analysis. Alerts/Escalation 4.4 (302) 4.3 (104) Zendesk Suite users appreciate the alerts and escalation features for quickly addressing important issues and ensuring smooth transitions between team members. They value the ability to set multiple alerts and integrate with other applications. Some users mention the complexity of the escalation flow. Zoho Desk users find the alerts and escalation options useful for categorizing and prioritizing tickets. They appreciate the automated workflows and timely notifications. In general, users value Zendesk Suite for its detailed escalation processes, while Zoho Desk is noted for its straightforward and effective alert system. ## Pricing comparison ### Starting prices Zendesk Suite $39.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/164283/Zendesk/pricing/) Zoho Desk $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/169505/Zoho-Desk/pricing/) ### Value-for-money analysis 4.2 (4076) 4.5 (2212) A comparison of how reviewers evaluate the value for money provided by both Zendesk Suite and Zoho Desk indicates that Zendesk Suite reviewers find it offers extensive features and integration capabilities, while Zoho Desk reviewers appreciate its affordability and flexible pricing options. Reviewers find Zendesk Suite to be a robust solution with a wide range of features, including integration with other platforms and sales pipeline management. They appreciate the initial free trial and the startup program, which allows new users to use the solution for free for six months. However, some users mention that the pricing can be high for small businesses, with additional fees for advanced features and user licenses. Meanwhile, Zoho Desk reviewers appreciate its cost-effectiveness and the availability of a free version that supports small businesses. They value the customizable fields and the ability to scale as needed. Some users note that while the free version is useful, the costs can add up when upgrading to access more advanced features. Additionally, some reviewers mention that the pricing structure can be confusing and expensive for small businesses. ## Integrations Popular Integrations Compare available integrations between Zendesk Suite and Zoho Desk. ### Intercom Zendesk Suite Zoho Desk ### Mailchimp Zendesk Suite Zoho Desk ### Pipedrive Zendesk Suite Zoho Desk ### Slack Zendesk Suite Zoho Desk ### Zoho CRM Zendesk Suite Zoho Desk ### Harvest Zendesk Suite Zoho Desk ### Salesforce Sales Cloud Zendesk Suite Zoho Desk ### Meta for Business Zendesk Suite Zoho Desk Total Integrations 200 Jira Reviewers mention that Zendesk Suite integrates with Jira for seamless ticket tracking and escalation, which they note helps support teams escalate bugs to development and manage ongoing projects efficiently. Slack Users report that Zendesk Suite integrates with Slack for real-time notifications and communication, which they say keeps teams updated on ticket statuses and facilitates internal collaboration. Shopify Reviewers state that Zendesk Suite integrates with Shopify for customer support and order management, which they indicate helps sync customer data and streamline post-sale service. Zendesk Suite Integrations (200) - [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) - [3CLogic](https://www.capterra.com/p/121250/Cloud-Call-Center/) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) - [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) - [Aha!](https://www.capterra.com/p/144020/Aha/) - [Aircall](https://www.capterra.com/p/184709/Aircall/) - [Akita](https://www.capterra.com/p/146056/Akita/) - [Algolia](https://www.capterra.com/p/148915/Algolia-Search/) - [Ameyo](https://www.capterra.com/p/85852/Ameyo/) - [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) - [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) - [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) - [Azuqua](https://www.capterra.com/p/136073/Azuqua/) - [Beanstalk](https://www.capterra.com/p/212834/Beanstalk/) - [Bedrock Data](https://www.capterra.com/p/156578/BedrockData/) - [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/) - [BigTime Enterprise PSA](https://www.capterra.com/p/28928/Projector/) - [Bird](https://www.capterra.com/p/160795/Bird/) - [Bitium](https://www.capterra.com/p/133412/Bitium/) - [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/) - [Breeze](https://www.capterra.com/p/135832/Breeze/) - [Brushfire](https://www.capterra.com/p/154387/Brushfire/) - [Built.io Flow](https://www.capterra.com/p/224552/Builtio-Flow/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [Callmaker](https://www.capterra.com/p/152121/Callmaker/) - [Capsule](https://www.capterra.com/p/124041/Capsule/) - [Chargebee](https://www.capterra.com/p/131433/Chargebee/) - [ChargeDesk](https://www.capterra.com/p/176728/ChargeDesk/) - [ChargeOver](https://www.capterra.com/p/141294/ChargeOver/) - [ChartMogul](https://www.capterra.com/p/137740/ChartMogul/) - [CheckMarket](https://www.capterra.com/p/134813/CheckMarket/) - [Cirrus Insight](https://www.capterra.com/p/130188/Cirrus-Insight/) - [ClicData](https://www.capterra.com/p/145730/ClicData/) - [ClickDesk](https://www.capterra.com/p/125631/ClickDesk/) - [Close](https://www.capterra.com/p/132667/Close-io/) - [CloudAgent](https://www.capterra.com/p/149038/CloudAgent/) - [Crisp](https://www.capterra.com/p/151292/Crisp/) - [Customer Thermometer](https://www.capterra.com/p/133435/Customer-Thermometer/) - [Cyclr](https://www.capterra.com/p/158623/Cyclr/) - [Cyfe](https://www.capterra.com/p/225437/Cyfe/) - [Databox](https://www.capterra.com/p/154024/Databox/) - [DataHero](https://www.capterra.com/p/170664/DataHero/) - [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Drupal](https://www.capterra.com/p/119594/Drupal/) - [Easy Insight](https://www.capterra.com/p/164600/Easy-Insight/) - [elevio](https://www.capterra.com/p/166667/elevio/) - [Emma by Marigold](https://www.capterra.com/p/75428/Emma/) - [eyeson](https://www.capterra.com/p/165103/eyeson/) - [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) - [EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [Flowlu](https://www.capterra.com/p/166656/FLowlu/) - [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) - [FullContact](https://www.capterra.com/p/161228/FullContact-Data-Solutions/) - [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) - [Geckoboard](https://www.capterra.com/p/153066/Geckoboard/) - [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) - [GetResponse](https://www.capterra.com/p/153948/GetResponse/) - [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) - [HappyFox Chat](https://www.capterra.com/p/122234/HappyFox-Chat/) - [Harvest](https://www.capterra.com/p/75598/Harvest/) - [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/) - [Helpshift](https://www.capterra.com/p/150923/Helpshift/) - [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/) - [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) - [Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) - [Highrise](https://www.capterra.com/p/146703/Highrise/) - [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Hubstaff](https://www.capterra.com/p/132376/Hubstaff/) - [Humanity Schedule](https://www.capterra.com/p/248404/Humanity/) - [Igloo](https://www.capterra.com/p/84689/Igloo-Software/) - [Instagram](https://www.capterra.com/p/210721/Instagram/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [iorad](https://www.capterra.com/p/142317/iorad/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [Jitterbit](https://www.capterra.com/p/82035/Jitterbit/) - [Joomla](https://www.capterra.com/p/161648/Joomla/) - [Keap](https://www.capterra.com/p/76390/Infusionsoft/) - [kintone](https://www.capterra.com/p/143607/kintone/) - [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) - [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) - [Kommo](https://www.capterra.com/p/120048/amoCRM/) - [Kudos](https://www.capterra.com/p/140423/Kudos/) - [Lessonly](https://www.capterra.com/p/140809/Lessonly/) - [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) - [Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) - [LiveChat](https://www.capterra.com/p/62194/LiveChat/) - [LiveOps](https://www.capterra.com/p/124415/LiveOps/) - [LoginRadius](https://www.capterra.com/p/134171/LoginRadius/) - [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) - [Luciq](https://www.capterra.com/p/166279/Instabug/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [ManageEngine ADManager Plus](https://www.capterra.com/p/143496/ADManager-Plus/) - [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) - [MeisterTask](https://www.capterra.com/p/139990/MeisterTask/) - [Membrain](https://www.capterra.com/p/143859/Membrain/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Viva Engage](https://www.capterra.com/p/227175/Yammer/) - [miniOrange](https://www.capterra.com/p/158608/miniOrange/) - [Mixpanel](https://www.capterra.com/p/158740/Mixpanel/) - [Moxo](https://www.capterra.com/p/133812/Moxo/) - [MyFeelBack](https://www.capterra.com/p/154426/MyFeelBack/) - [Nextiva](https://www.capterra.com/p/175788/Nextiva/) - [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) - [Nicereply](https://www.capterra.com/p/152920/Nicereply/) - [Nutshell](https://www.capterra.com/p/144340/Nutshell/) - [Okta](https://www.capterra.com/p/119653/Okta/) - [Olark](https://www.capterra.com/p/125957/Olark/) - [OneLogin](https://www.capterra.com/p/114110/OneLogin/) - [Operations Hub](https://www.capterra.com/p/226298/PieSync/) - [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) - [OroCRM](https://www.capterra.com/p/161063/OROCRM/) - [OutSystems](https://www.capterra.com/p/103451/OutSystems/) - [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) - [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) - [Pivotal Tracker](https://www.capterra.com/p/227356/Pivotal-Tracker/) - [Planview PPM Pro](https://www.capterra.com/p/59048/Innotas-PPM/) - [Playvox](https://www.capterra.com/p/164542/playvox/) - [Plecto](https://www.capterra.com/p/160483/Plecto/) - [Podio](https://www.capterra.com/p/128631/Podio/) - [PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) - [ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) - [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) - [Quip](https://www.capterra.com/p/151651/Quip/) - [Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) - [Redmine](https://www.capterra.com/p/212445/Redmine/) - [Sailthru](https://www.capterra.com/p/155116/Sailthru-Customer-Retention-Cloud/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [SalesSeek](https://www.capterra.com/p/138211/SalesSeek/) - [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) - [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) - [ScreenSteps](https://www.capterra.com/p/130536/ScreenSteps/) - [Segment](https://www.capterra.com/p/150621/Segment/) - [Serviceware Knowledge](https://www.capterra.com/p/157544/serviceware-knowledge/) - [Setmore](https://www.capterra.com/p/122035/SetMore/) - [Sharpen](https://www.capterra.com/p/145658/Sharpen/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Skyvia](https://www.capterra.com/p/146167/Skyvia/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Slemma](https://www.capterra.com/p/153269/Slemma/) - [Smartlook](https://www.capterra.com/p/164713/Smartlook/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) - [Solve CRM](https://www.capterra.com/p/41409/Solve360/) - [Spinify](https://www.capterra.com/p/155500/Spinify/) - [SpiraTeam](https://www.capterra.com/p/85434/SpiraTeam/) - [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) - [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) - [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) - [SupportSync](https://www.capterra.com/p/149840/SupportSync/) - [SurveyLab](https://www.capterra.com/p/80891/mySurveyLab-com/) - [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) - [Teamgate](https://www.capterra.com/p/139094/Teamgate/) - [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) - [Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/) - [Time Doctor](https://www.capterra.com/p/129984/Time-Doctor/) - [TimeCamp](https://www.capterra.com/p/129847/TimeCamp/) - [TMetric](https://www.capterra.com/p/148624/TMetric/) - [Totango](https://www.capterra.com/p/222281/Totango/) - [Transifex](https://www.capterra.com/p/224043/Transifex/) - [Tray.io](https://www.capterra.com/p/162651/Tray-io/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Truly](https://www.capterra.com/p/175739/Truly/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [Usersnap](https://www.capterra.com/p/135579/Usersnap/) - [UserVoice](https://www.capterra.com/p/135908/UserVoice/) - [ValueOps](https://www.capterra.com/p/177580/CA-Flowdock/) - [Velaro](https://www.capterra.com/p/116972/Velaro/) - [VeriShow](https://www.capterra.com/p/144812/VeriShow/) - [Vidyard](https://www.capterra.com/p/125653/Vidyard/) - [Vivocha](https://www.capterra.com/p/143056/Vivocha/) - [WHMCS](https://www.capterra.com/p/130157/WHMCS/) - [Wistia](https://www.capterra.com/p/82313/Wistia/) - [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) - [Woopra](https://www.capterra.com/p/155465/Woopra/) - [Workato](https://www.capterra.com/p/148729/Workato/) - [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) - [XCALLY](https://www.capterra.com/p/136894/XCALLY/) - [xMatters](https://www.capterra.com/p/116750/xMatters/) - [Yext](https://www.capterra.com/p/140176/Yext/) - [Yodiz](https://www.capterra.com/p/134470/Yodiz/) - [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zen Cart](https://www.capterra.com/p/145901/Zen-Cart/) - [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) - [Zight](https://www.capterra.com/p/154298/CloudApp/) - [Zingtree](https://www.capterra.com/p/137736/Zingtree/) - [Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) - [Zoho Billing](https://www.capterra.com/p/231293/Zoho-Subscriptions/) - [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) - [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Total Integrations 78 Zoho CRM Reviewers mention that integrating Zoho Desk with Zoho CRM helps manage customer records and interactions in one place, which they note improves efficiency and avoids data duplication. Zoho Desk Integrations (78) - [Aircall](https://www.capterra.com/p/184709/Aircall/) - [Alegra](https://www.capterra.com/p/196363/Alegra-ERP/) - [APPSeCONNECT](https://www.capterra.com/p/106290/APPSeCONNECT/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) - [Asterisk](https://www.capterra.com/p/60249/Asterisk/) - [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) - [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) - [Breeze](https://www.capterra.com/p/156024/Clearbit/) - [Call Center Studio](https://www.capterra.com/p/176017/AloTech/) - [Capsule](https://www.capterra.com/p/124041/Capsule/) - [ChargeOver](https://www.capterra.com/p/141294/ChargeOver/) - [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) - [ClickSend](https://www.capterra.com/p/175783/ClickSend/) - [Clockify](https://www.capterra.com/p/169607/Clockify/) - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) - [Cx MOMENTS](https://www.capterra.com/p/173487/Cx-MOMENTS/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [FreJun](https://www.capterra.com/p/235658/FreJun---Call-Automation-Platform/) - [GitHub](https://www.capterra.com/p/129067/GitHub/) - [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) - [Harvest](https://www.capterra.com/p/75598/Harvest/) - [Hiveage](https://www.capterra.com/p/129691/Hiveage/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [JustCall](https://www.capterra.com/p/157853/JustCall/) - [LateShipment.com](https://www.capterra.com/p/173230/LateShipment-com/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) - [Netomi](https://www.capterra.com/p/178767/msg-ai/) - [OnePageCRM](https://www.capterra.com/p/157679/OnePageCRM/) - [Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) - [Pipedream](https://www.capterra.com/p/242217/Pipedream/) - [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) - [Plivo](https://www.capterra.com/p/164618/Plivo/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Skyvia](https://www.capterra.com/p/146167/Skyvia/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [TalkChief](https://www.capterra.com/p/227948/TalkChief/) - [Teamwork CRM](https://www.capterra.com/p/195320/Teamwork-CRM/) - [Toky](https://www.capterra.com/p/156115/Toky/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [Twitter/X](https://www.capterra.com/p/214056/Twitter/) - [viaSocket](https://www.capterra.com/p/10020406/viaSocket/) - [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) - [WHMCS](https://www.capterra.com/p/130157/WHMCS/) - [Yeastar P-Series Phone System](https://www.capterra.com/p/10017085/Yeastar-P-Series-Phone-System/) - [Zadarma](https://www.capterra.com/p/166095/Zadarma/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) - [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) - [Zoho Billing](https://www.capterra.com/p/231293/Zoho-Subscriptions/) - [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) - [Zoho BugTracker](https://www.capterra.com/p/180954/Zoho-Bugtracker/) - [Zoho Cliq](https://www.capterra.com/p/167639/Zoho-Cliq/) - [Zoho Commerce](https://www.capterra.com/p/230854/Zoho-Commerce/) - [Zoho Creator](https://www.capterra.com/p/211755/Zoho-Creator/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoho Flow](https://www.capterra.com/p/227460/Zoho-Flow/) - [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) - [Zoho FSM](https://www.capterra.com/p/10014004/Zoho-FSM/) - [Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) - [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) - [Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/) - [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) - [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) - [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/) - [Zoho Sprints](https://www.capterra.com/p/169569/Zoho-Sprints/) - [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) - [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) - [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Zendesk Suite vs Zoho Desk? ### Overall rating 4.4 (4076) 4.5 (2212) ### User interface Zendesk Suite Zoho Desk ### Customer service and support Zendesk Suite Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Zoho Desk Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Zendesk Suite vs Zoho Desk Both Zendesk Suite and Zoho Desk are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how Zendesk Suite stacks up against Zoho Desk and pick the one that fits best your needs. Users appreciate Zendesk Suite for its robust ticket management, noting its ease of use, customization options, and efficient automation features. They also value its comprehensive customer support capabilities, integrating multiple channels like email, chat, and social media. Additionally, reviewers highlight the effectiveness of its live chat support, citing quick response times and seamless communication. When it comes to Zoho Desk, users commend its ticket management system for its automation and real-time alerts. They also praise its customer support platform for improving efficiency and satisfaction, and its integration capabilities with other Zoho and third-party tools. As for the cons, Zendesk Suite users mention its high pricing, especially for smaller teams, and occasional issues with system stability and email management. Meanwhile, Zoho Desk users point out challenges with email management, limitations in the free trial version, and difficulties accessing support. \[[2](#source-item-2)\] Pros Zendesk Suite PT Pablo T CX ConsultantInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an optimization that can be complemented through developments and applications available through their own marketplace (most of them for free).“ December 16, 2025 Ifra S Zendesk DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support.“ December 17, 2025 Zoho Desk DM David M Technical Support EngineerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand that there are certain issues with certain equipment.“ December 14, 2025 GL Garcia L Technology Solutions ManagerPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup.“ August 7, 2025 Cons Zendesk Suite Clyde W Systems AdministratorFood & Beverages, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself.“ December 15, 2025 LZ Liron Z Software engineer managerGambling & Casinos, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident workflow the vendor asked us to communicate and open tickets via zendesk).“ September 17, 2024 Zoho Desk DR Daniel R Product ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets.“ October 16, 2025 RB Rian B Technical Support SpecialistInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients.“ April 17, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from help desk software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Zendesk Suite and Zoho Desk? Talk to a Capterra advisor for free and get results within 15 minutes. 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