# Compare Zendesk Suite vs Trustpilot 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Zendesk Suite and Trustpilot based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/164283-169618/Zendesk-vs-Trustpilot

---

# Zendesk Suite vs Trustpilot Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zendesk SuiteTrustpilot2/4 selected

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

[## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$39.00/month

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [4,070 reviews](#user-reviews)

Positive

3,635

Neutral

317

Negative

118

[## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Starting Price

$299.00/month

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [1,202 reviews](#user-reviews)

Positive

1,085

Neutral

57

Negative

60

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,337 reviews from customer experience software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Missing features

Feature ratings

Real-Time Reporting

NA

Negative Feedback Management

4.3

Real-Time Notifications

4.4

Surveys & Feedback

4.3

Customizable Forms

4.4

71%Fit

Missing features

Not enough reviews

Feature ratings

Real-Time Reporting

4.0

Negative Feedback Management

4.2

Real-Time Notifications

4.8

Surveys & Feedback

4.4

Customizable Forms

NA

User satisfaction

User satisfaction

4.4

User reviews[4,070](https://www.capterra.com/p/164283/Zendesk/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.2

Customer support

4.3

User satisfaction

4.5

User reviews[1,202](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.2

Customer support

4.2

Price starts from

Price starts from

$39Per User, Per Month

-   Free version
-   Free trial

Price starts from

$299Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

Best for

Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel

## User reviews

Pros & cons

PT

Pablo T.

CX Consultant

> "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564)

VR

Verified Reviewer

Systems Administrator

> "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832)

Ifra S.

Zendesk Developer

> "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

LZ

Liron Z.

Software engineer manager

> "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406)

VR

Verified Reviewer

Digital asset manager

> "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the app/service..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510)

SL

Sapph L.

Communications specialist

> "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and create a..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134)

Abhishek R.

Project Analyst

> "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

MJ

Melanie J.

HR Manager

> "The latest updates with reporting are difficult to navigate and removed helpful features."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137)

PK

Phillip K.

IT Support Officer

> "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the response time..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494)

JC

Jaya C.

System Engineer

> "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508)

SK

Simranjit K.

Admin

> "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541)

YK

Yevgeniy K.

Data Analyst

> "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092)

SK

Sarah K.

People Ops Manager

> "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single source of..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820)

PK

Phillip K.

IT Support Officer

> "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494)

CB

Cynthia B.

Manager of Registration Services

> "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934)

MB

Matthew B.

Operations Director

> "The pricing structure can also become expensive as you scale, especially if you need premium features."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363)

Abhishek R.

Project Analyst

> "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

ML

Mikes L.

IT Manager

> "Zendesk Suite costs are every day increasing, a challenge to small enterprises"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768)

CB

Cynthia B.

Manager of Registration Services

> "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934)

SC

Sean C.

Marketer

> "It can be expensive for a small business, and ironically, their own customer service is not always available."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146)

Ifra S.

Zendesk Developer

> "It helps align sales and support teams by providing context around customer interactions."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

HC

Heather C.

Marketing Manager

> "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092)

JJ

Jobin J.

Senior Platform Engineer

> "The reporting tools are useful for tracking team performance and monitoring overall efficiency."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183)

VR

Verified Reviewer

IT Admin

> "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715)

GC

Graziana C.

Customer Operations Lead

> "Zendesk is powered to bring all the customer support solutions together, with an organized interface"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793)

MY

Melony Y.

Senior Director of Consumer Support

> "Very often, they don't ask clarifying questions and provide a link to an irrelevant article."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750)

MW

Mauricio W.

Senior Sales Executive at WhiteWater, Inc.

> "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661)

MG

Mayra G.

Warehouse Manager

> "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940)

HT

Haruki T.

Sr. ADR

> "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228)

AH

Ashli H.

Client Solutions Navigator

> "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551)

JET

Jan Ericka T.

Customer Service Representative

> "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall efficiency of..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494)

LZ

Liron Z.

Software engineer manager

> "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with vendors and..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406)

LS

Leonardo S.

Support Analyst

> "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758)

GY

Greg Y.

Head of Customer Experience

> "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504)

MB

Malkiel B.

Customer Service Supervisor

> "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores, tickets..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518)

DM

Dana M.

Fulfillment Manager

> "This can be very time consuming when notifying a group of customers."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983)

DL

David L.

Head of Sales

> "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203)

MY

Melony Y.

Senior Director of Consumer Support

> "As the leader of my support team, I would never pay for AI tools that provided this level of support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750)

VR

Verified Reviewer

Onboarding

> "The reporting and analytics features provide valuable insights into support performance metrics, enabling us to identify trends and areas for improvement."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6305827)

Abhishek R.

Project Analyst

> "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

JI

Jahidul I.

Finance

> "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support experience."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392)

Abhishek R.

Project Analyst

> "Interoperability between some modules might be an issue at the beginning of usage period as well."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

TW

Taylor W.

Construction Engineering

> "Using Zendesk allows for equal distribution of work when it comes to phone calls so that each agent is still able to continue their job with working on the support..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6292315)

ST

Sebuliba T.

Customer Success Manager

> "You need to have the budget for this tool if you are planning to use the most professional features and hence would not be a good fit for SMEs and startups to use..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6459568)

SC

Stefano C.

Marketing manager

> "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite represents one..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701)

Kalina B.

Freelance and Human resources

> "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436)

TG

Tim G.

Customer Service Executive

> "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216)

AC

Alliant C.

Support Manager

> "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250)

Ifra S.

Zendesk Developer

> "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

MD

Michelle D.

Academic Experience

> "The options for smaller teams are not great in terms of features/ pricing."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056)

SC

Stefano C.

Marketing manager

> "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701)

DT

Daniel T.

IT Engineer

> "The reporting leaves alot to be desired. As you move through the tiers it can become pricey."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173)

AR

Anugrah R.

Teammate

> "The platform helps to expedite customer support procedures by providing strong automation features and configurable workflows."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958)

HN

Harshad N.

Technical Support Expert

> "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848)

SL

Sapph L.

Communications specialist

> "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134)

KY

Katie Y.

Head of Customer Success

> "They do not notify you in any way if your messages can't be delivered (bounces, etc)"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863)

BR

Busola R.

Manager

> "I love zendesk for its ability to keep a history of your communication with customers and its ability to easily send and receive emails back and forth"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6326931)

NF

Niall F.

Head of Design

> "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680)

DL

David L.

Head of Sales

> "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203)

Andrew K.

Chief Executive Officer

> "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and need..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376)

AI

Alukut I.

IT Support Specialist

> "The affordability of Zendesk and the startup program of using the solution completely free for the first six months is the best experience and reliable customer..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6444329)

Rudy B.

Founder

> "Inability to downgrade user numbers in a timely manner, leading to unnecessary charges."

[See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013)

VR

Verified Reviewer

Systems Administrator

> "An overall good experience which gives you several options/abilities to make resolving tickets seamless."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832)

CT

Christian T.

Senior staff engineer

> "The only downside I found with Zendesk Suite is that setting up advanced features can be a bit complicated at first."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6306812)

AR

Anugrah R.

Teammate

> "This has made it easier for data to move between systems and made sure that consumer information is constantly available, resulting in a more streamlined workflow."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958)

SG

Shannon G.

Administrative

> "Having to log in again after a very short amount of inactivity is a pain."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6777576)

KM

Kauser M.

Manager

> "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588)

TG

Tim G.

Customer Service Executive

> "It also starts to get expensive when you move beyond the most basic plans."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216)

MB

Malkiel B.

Customer Service Supervisor

> "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and ecosystem."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518)

PB

Paige B.

Business support management

> "Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6489586)

GC

Graziana C.

Customer Operations Lead

> "The ticketing system is brilliant, with robust prioritization capabilities"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793)

PS

Pamela S.

Agent

> "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not assigned then..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439)

TK

Tim K.

Chief of Staff

> "The personalized macros really increase Agent productivity too."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7075562)

RP

Rachel P.

Office Manager

> "There have been just a few times when I have had to wait for an extended period of time for a live agent to help with an issue."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6325636)

SG

Steven G.

Production Supervisor

> "So for us, zendesk even helps our employees handle personal issues at times, freeing the help desk up to handle more difficult matters."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6329222)

Rudy B.

Founder

> "Lost all our data and help center content due to their rigid policies."

[See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013)

AG

Angela G.

Customer support

> "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011)

RP

Randy P.

Account manager

> "User management on admin side is quite tricky to get used to"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6808598)

AC

Alliant C.

Support Manager

> "It works well with many different channels and makes sure no customer message slips through."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250)

VR

Verified Reviewer

SDR

> "I dislike that it doesn’t give you notifications when you’re not on the page"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459)

[View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

KM

Karen M.

Managing Editor

> "I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7073759)

Sasha B.

Customer

> "My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

FA

Fabruzio A.

Technician

> "I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984)

Sasha B.

Customer

> "I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

VR

Verified Reviewer

Leasing Consultant

> "Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7078977)

SB

Samuel B.

Co Founder

> "There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6859506)

TG

Tim G.

Customer Service Executive

> "Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our service."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

VR

Verified Reviewer

Marketing

> "In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6860356)

SA

Sara A.

Engineer

> "I quickly find the answers, I mean I can "trust" the service or should avoid (or be prepared for any problems), thanks also to the score (up to 5) and the color."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527)

Eric P.

CEO

> "We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it), they said,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432)

FA

Fabruzio A.

Technician

> "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984)

SL

Suzanne L.

Head of CRM

> "Additional bells and whistles are available including "machine learning" but they seem gimmicky and didn't add value to our use of the platform"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

SL

Stefanos L.

CEO

> "I registered with Trustpilot as a company and received a 5-star rating."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7079693)

SL

Suzanne L.

Head of CRM

> "We were upsold a lot of the gimmicky functionality and not given any training on it (perhaps we'd have been more impressed if we had been) and we weren't given any..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

AL

Ariel L.

Director of Customer Support and Success

> "We have been able to capture more feedback than ever and identified more improvement we need to make."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6830108)

AZ

Alexis Z.

CTE Business Teacher

> "One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to manage this,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733)

SL

Suzanne L.

Head of CRM

> "Core functionality of requesting and publishing reviews is good"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

TG

Tim G.

Customer Service Executive

> "Even when we are getting great reviews, it can be hard to get a satisfied customer to review us without having to ask multiple times."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

Vincenzo S.

Geom

> "I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035)

Ashish A.

Customer Service Representative

> "Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6353565)

MG

Marta G.

product manager

> "It provides us with a way to measure customer satisfaction in real-time and we can respond to reviews and address any concerns that our customers may have"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4756012)

KC

Keleigh C.

Esthetician

> "It's only user reviews and no product overviews or breakdowns which can be a downside."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222)

Vionah A.

Quality Assurance

> "It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer satisfaction."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4987155)

VR

Verified Reviewer

Not relevant

> "There is zero credibility if anyone can leave a negative review even if not a customer and they can leave multiple identical reviews or even use multiple accounts to..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6029194)

LT

Layla T.

Blogger

> "Trust Pilot is a great tool to use to gather and manage user reviews, as well as display customer feedback on websites and blogs to improve trust with new clients."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027436)

Sasha B.

Customer

> "Several of my friends who also left genuine reviews for the same business had their reviews removed."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

SL

Simon L.

Manager

> "the flows for sending past requests was a really well designed feature"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575)

Eric P.

CEO

> "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :("

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432)

TG

Tim G.

Customer Service Executive

> "Positive reviews establish online trust and gives our brand a sense of legitimacy."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

LG

Louis G.

Co-founder

> "Some reviews are clearly not from actual customers which can make it less credible and brings reputation into question"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6325823)

KC

Keleigh C.

Esthetician

> "I love that it is direct customer feedback with no bs in between."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222)

WO

William O.

Manager

> "They allow fake customers to post fake reviews."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6343132)

EJ

Elli J.

Customer Marketing Manager

> "This is great because it'll show as verified, unlike some spam reviews you get from people who've never used your product."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743)

AP

Ashley P.

Assistant to Founder Chaos Coordinator

> "The cost for TrustPilot for a small business is our biggest painpoint."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6566936)

Mai V.

Software Product Manager

> "Trustpilot has a very user-friendly UI and UX on their main dashboard."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6394458)

AZ

Alexis Z.

CTE Business Teacher

> "Also, businesses can sometimes pressure customers to leave positive reviews, which can skew the overall ratings."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733)

RR

Rocio R.

lawyer

> "great feature is the ability to gather feedback from clients through the platform's review invitations feature."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4771667)

JB

Jessica B.

Content Creator

> "Sometimes it’s difficult to verify authenticity of the ratings given."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6473887)

Abhishek P.

Senior Product Manager

> "Trustpilot is a great platform to find reviews of products and services."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6264733)

Sasha B.

Customer

> "When I made contact I thought they would fix their error but they didn't."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

BS

Britney S.

Insurance Agent

> "It is a great way to track how our customers feel about us and if anything needs addressed we can see we can need to work on."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6131972)

PM

Paola M.

Supervisor of administrative conduct

> "As I said before, when some Important issues are involved, Trust Pilot tries to silence the ruling organizations by relegating the prickly reviews down to the bottom,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6175210)

DH

Derrick H.

CEO

> "Additionally, there are many ways to automate the review request trigger to fit into any application needed. "

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4723826)

SA

Sineah A.

Owner

> "I don't like the fact that now Trustpilot can be used for scam websites and still have a high rating on Trustpilot so there mustn't be very much management going on..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4849258)

SL

Simon L.

Manager

> "how simple the system was to use, suitable for a small business and also corporate."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575)

BS

Benjamin S.

Growth & BD

> "My journey with Trustpilot has been a mixed bag, honestly. While it's been valuable as a platform to gauge public sentiment about businesses, the possibility of..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4858373)

SA

Sara A.

Engineer

> "I am really satisfied, never had problem with online services thanks to Trustpilot."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527)

Jacob H.

Business Developer

> "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

Jackie S.

Self Employed

> "My overall experience has been positive and i can definitely trust the reviews on different companies"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829114)

CW

Chad W.

Production Partner

> "It can sometimes be difficult with finalizing the review."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6374995)

KT

Karis T.

Assistant Human Resources Officer

> "My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6023407)

HT

Huong T.

English teacher

> "There are numerous fake accounts on the platform attempting to 'seed,' which can sometimes lead to inflated and biased ratings, making them less reliable."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028096)

DN

Debbie N.

Manager

> "Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4541141)

DG

Destiny G.

Owner

> "Occasionally it has inaccurate information."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618264)

VR

Verified Reviewer

Customer and Product Development

> "Reputable review site that allows us to easily prompt customers for more information, when leaving reviewsOur responses are published in a prompt manner and in the..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4484818)

Ayesha T.

Mathematics faculty

> "You cannot give a review untill you dont register here, and every user may not be interested in registering themselves with trustpilot which is not very good feature."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4913477)

HC

Heath C.

Inventory Manager

> "Being able to quickly analyze a customer's thoughts/opinions on the process of their sale is always insightful."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4762962)

IK

Ilian K.

WP developer

> "Sometimes the support is not okay when you want to ask them something, some reviews for some companies are hard to believe in case it seems they are not real reviews..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4746859)

AD

Angela D.

Co-owner

> "I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324)

Jacob H.

Business Developer

> "Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

Cristina A.

Photographer

> "Thanks to trustpilot we are finally seeing things differently, thanks to constructive criticism from our target audience we can finally improve on what we lack."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4753063)

EJ

Elli J.

Customer Marketing Manager

> "It's really hard to get these type of reviews removed as well."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743)

Vincenzo S.

Geom

> "I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035)

CT

Chana T.

Nail Technician

> "Many reviews do not really have all that much detail about anything specific so it can be hard to get a clear picture of what was not good, or what was particularly..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4787232)

Michael M.

Consultant

> "It helped me make a purchasing decision and the information turned out to be accurate after I used the software."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5027516)

FL

Freja L.

Compliance specialist

> "It can be difficult to remove fake reviews and to know which are real or not"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6194439)

SD

Subhasri D.

Freelancer

> "At my workplace, this is one of my main responsibilities, and TrustPilot is the simplest website to keep an eye on."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4933631)

GW

Grace W.

Office Manager/Director of Events

> "I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___4807468)

Sai R.

Client Project Manager

> "Trustpilot is a reliable platform to receive customer experiences and feedback about products and services."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4944021)

Jacob H.

Business Developer

> "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

BV

Brian V.

Entrepreneur

> "Customer engagement has increased since I now know what my customers are complaining about and I can quickly fix it with the help of Trustpilots analysis and feedback..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3775076)

NA

Nimesh A.

Software Engineer

> "Can be affected by fake reviews and review manipulation."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4726161)

AD

Angela D.

Co-owner

> "This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324)

CT

Callum T.

Financial Planner

> "Very good service, but perhaps some reviews cannot be trusted."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6484517)

Dalmir A.

Content Creator

> "Well, TrustPilot is very essential and useful, I don't know anyone who wants to travel and see places who doesn't search TrustPilot first to get feedback from people..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3498417)

ET

Elexciss T.

Web Content Manager

> "Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the review should be..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008)

JL

Jade L.

Customer Relations

> "Easy to use, easy to sort reviews and reply to customers"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439)

XC

Xavier C.

Co Founder

> "It is also very hard to avoid fake reviews sometimes and we have had a few slip through the net so it's not perfect."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4885991)

Esther T.

Journalist

> "This is where I call home when it comes to finding out other people views on apps,services,jobs and products."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5041794)

JL

Jade L.

Customer Relations

> "Post negative reviews that should not be seen i.e swear words"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439)

[View Reviews](https://www.capterra.com/p/169618/Trustpilot/reviews/)

## User interface

4.41 (4,070)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

4.47 (1,202)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Zendesk Suite

Top features

32/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/164283/Zendesk/#features)

Trustpilot

25/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/169618/Trustpilot/#features)

### Recognition

No recognitions have been awarded to Zendesk Suite

No recognitions have been awarded to Trustpilot

### Deployment & support

Zendesk Suite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Trustpilot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zendesk Suite

-   By Zendesk
-   Located in United States
-   Founded in 2007

Trustpilot

-   By Trustpilot
-   Located in Denmark
-   Founded in 2007

## Popular Comparisons

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[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

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4.4

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4.7

4.6

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[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

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[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

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Contact vendor for pricing

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Features

4.7

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Ease of Use

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[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

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4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

$299/month

Price

$39/month

4.4

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/158456-169618/JotForm-4-0-vs-Trustpilot)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$39/month

Price

$25/month

4.4

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

$299/month

Price

Contact vendor for pricing

4.4

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-169618/Weave-vs-Trustpilot)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$39/month

Price

$0/month

4.4

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$299/month

Price

$15/month

4.4

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-169618/LiveAgent-vs-Trustpilot)