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It is used by small, medium and large industries to track and manage the bug life cycle. It helps them collaborate, log and fix issues and view progress with reports.
Zendeks helps you organize your ticketing system and is one of the best in the industry. I highly recommend about the ease of use.
Not often but some users would get confused and totally miss updates or questions sent back to us from the IT team and therefore we lost time.
For ease of use, I think it tops the chart and is more user friendly than its competitors like the SalesForce comprehensive cloud setup.
Their customer service was really poor. They had a £600 recurring subscription enabled on sign up and would not even entertain cancelling this down when we were a day into the recurring payment.
Overall, I really love to use Zendesk. This is a very useful tool for doing analysis on our live channels and as I mentioned, reports has a great function when it comes to filtering.
Terrible product, the company should ashamed of themselves.
This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.
There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason.
We like that the tool is (forthe purpose how we use it) very complete in its features. All together you get a good tool, with a bunch of features for an amazing price.
Lack of integration with Clockify.me which I use a lot.
I was looking for a software that helps us to reports the bugs in the software that we develop. Luckily I found the zoho bug tracker and it is very much convenient and super easy for us.
Sometimes, navigating through the many pages could be slightly confusing.
It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away.
Usability is always one of my key requirements for software (if its difficult to use, people wont use it and its a complete waste of money) and it passes the test.
I liked very much the SLAs admin... this is really interesting for SW development industry. Interface very clean and easy to set up.
About the paid features, user is obliged to pay for a small feature.
Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.
Zendesk Suite
Top FeaturesZoho BugTracker
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