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Zendesk Suite vs Zoho BugTracker: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,288 reviews from Issue Tracking users.
% Fit
Missing features
Feature ratings
Ticket Management
4.5
Prioritization
4.4
Task Management
4.2
Collaboration Tools
4.5
Access Controls/Permissions
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
4.8
Prioritization
NA
Task Management
4.6
Collaboration Tools
4.6
Access Controls/Permissions
1.0
User satisfaction
4.4
User reviews4,022
Ease of use
4.3
Functionality
4.4
Value for money
4.2
Customer support
4.3
4.7
User reviews173
Ease of use
4.6
Functionality
4.5
Value for money
4.6
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

It is used by small, medium and large industries to track and manage the bug life cycle. It helps them collaborate, log and fix issues and view progress with reports.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Chris H
MD
5.0

Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.

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4 screenshots
180954
5 screenshots

Zendesk Suite

Top Features
45/50
  • Access Controls/Permissions
  • Monitoring
  • Projections
  • Real-Time Reporting
  • Task Progress Tracking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Assignment Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Drag & Drop
  • Email Management
  • Help Desk Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Prioritization
  • Project Management
  • Real-Time Notifications
  • Real-Time Updates
  • Recurring Issues
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • SSL Security
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Management
See All features
Hide Issue Tracking Software Features -

Zoho BugTracker

27/50
Show Issue Tracking Software Features +
Zendesk Suite
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho BugTracker
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Suite
  • By Zendesk
  • Located in United States
  • Founded in 2007
Zoho BugTracker
  • By Zoho
  • Located in United States
  • Founded in 1996
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