# Compare Zendesk Suite vs Whistle Messaging 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zendesk Suite and Whistle Messaging based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/164283-181980/Zendesk-vs-Whistle --- # Zendesk Suite vs Whistle Messaging Features and Cost Comparison Last updated June 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zendesk SuiteWhistle Messaging2/4 selected [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.7 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $115.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [4,081 reviews](#user-reviews) Positive 3,647 Neutral 316 Negative 118 [## Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.7 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) Starting Price $60.00 Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment LN MR SM Based on [132 reviews](#user-reviews) Positive 126 Neutral 6 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,821 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings Single Sign On 4.3 Chat/Messaging 4.5 Real-Time Notifications 4.4 Real-Time Monitoring 4.7 Mobile Access 4.2 \--%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.4 Real-Time Notifications NA Real-Time Monitoring NA Mobile Access 4.6 User satisfaction User satisfaction 4.4 User reviews[4,081](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.3 User satisfaction 4.7 User reviews[132](https://www.capterra.com/p/181980/Whistle/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.6 Customer support 4.6 Price starts from Price starts from $115Per User, Per Month - Free version - Free trial Price starts from $60Per Feature, Not provided by vendor - Free version - Free trial Best for Best for Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. Best for Whistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide with instant integrations, fully automated messaging, task management, marketing features & more. ## User reviews Pros & cons Jane F. Personal Lines Executive > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7117287) CB Christine B. Pilates transformation expert > "Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) CB Christine B. Pilates transformation expert > "It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) LZ Liron Z. Software engineer manager > "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) Abhishek R. Project Analyst > "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) SL Sapph L. Communications specialist > "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and create a..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) PT Pablo T. CX Consultant > "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564) YK Yevgeniy K. Data Analyst > "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092) PK Phillip K. IT Support Officer > "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the response time..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) PK Phillip K. IT Support Officer > "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) SK Sarah K. People Ops Manager > "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single source of..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820) VR Verified Reviewer Systems Administrator > "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) CB Cynthia B. Manager of Registration Services > "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) ML Mikes L. IT Manager > "Zendesk Suite costs are every day increasing, a challenge to small enterprises" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768) Abhishek R. Project Analyst > "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) HC Heather C. Marketing Manager > "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092) Ifra S. Zendesk Developer > "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) VR Verified Reviewer IT Admin > "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715) CB Cynthia B. Manager of Registration Services > "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) AH Ashli H. Client Solutions Navigator > "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551) GC Graziana C. Customer Operations Lead > "Zendesk is powered to bring all the customer support solutions together, with an organized interface" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) LZ Liron Z. Software engineer manager > "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with vendors..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) VR Verified Reviewer Digital asset manager > "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the app/service..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510) GY Greg Y. Head of Customer Experience > "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661) MJ Melanie J. HR Manager > "The latest updates with reporting are difficult to navigate and removed helpful features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137) HT Haruki T. Sr. ADR > "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228) Abhishek R. Project Analyst > "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) JET Jan Ericka T. Customer Service Representative > "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall efficiency..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494) Abhishek R. Project Analyst > "Interoperability between some modules might be an issue at the beginning of usage period as well." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) LS Leonardo S. Support Analyst > "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758) JC Jaya C. System Engineer > "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508) MB Malkiel B. Customer Service Supervisor > "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores,..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) ST Sebuliba T. Customer Success Manager > "You need to have the budget for this tool if you are planning to use the most professional features and hence would not be a good fit for SMEs and startups to use..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6459568) DL David L. Head of Sales > "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) Kalina B. Freelance and Human resources > "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436) JI Jahidul I. Finance > "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support experience." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392) MB Matthew B. Operations Director > "The pricing structure can also become expensive as you scale, especially if you need premium features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363) SC Stefano C. Marketing manager > "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite represents..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) SC Sean C. Marketer > "It can be expensive for a small business, and ironically, their own customer service is not always available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146) TG Tushar G. Cloud Engineer > "Zendesk Suite makes it easy to manage customer conversations from different channels in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088) MD Michelle D. Academic Experience > "The options for smaller teams are not great in terms of features/ pricing." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056) TG Tim G. Customer Service Executive > "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) HN Harshad N. Technical Support Expert > "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) SK Simranjit K. Admin > "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541) MY Melony Y. Senior Director of Consumer Support > "Very often, they don't ask clarifying questions and provide a link to an irrelevant article." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) SC Stefano C. Marketing manager > "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) KY Katie Y. Head of Customer Success > "They do not notify you in any way if your messages can't be delivered (bounces, etc)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863) TG Tushar G. Cloud Engineer > "The interface is straightforward, and the ticketing system helps keep requests organized." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088) MG Mayra G. Warehouse Manager > "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940) AR Anugrah R. Teammate > "The platform helps to expedite customer support procedures by providing strong automation features and configurable workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) NF Niall F. Head of Design > "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680) SL Sapph L. Communications specialist > "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) Andrew K. Chief Executive Officer > "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376) DL David L. Head of Sales > "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) DM Dana M. Fulfillment Manager > "This can be very time consuming when notifying a group of customers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983) AI Alukut I. IT Support Specialist > "The affordability of Zendesk and the startup program of using the solution completely free for the first six months is the best experience and reliable customer..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6444329) Rudy B. Founder > "Inability to downgrade user numbers in a timely manner, leading to unnecessary charges." [See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013) AR Anugrah R. Teammate > "This has made it easier for data to move between systems and made sure that consumer information is constantly available, resulting in a more streamlined workflow." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) MY Melony Y. Senior Director of Consumer Support > "As the leader of my support team, I would never pay for AI tools that provided this level of support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) KM Kauser M. Manager > "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588) TG Tim G. Customer Service Executive > "It also starts to get expensive when you move beyond the most basic plans." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) MB Malkiel B. Customer Service Supervisor > "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) PB Paige B. Business support management > "Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6489586) Ifra S. Zendesk Developer > "It helps align sales and support teams by providing context around customer interactions." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) PS Pamela S. Agent > "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not assigned then..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439) JJ Jobin J. Senior Platform Engineer > "The reporting tools are useful for tracking team performance and monitoring overall efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183) Rudy B. Founder > "Lost all our data and help center content due to their rigid policies." [See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013) GC Graziana C. Customer Operations Lead > "The ticketing system is brilliant, with robust prioritization capabilities" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) AC Alliant C. Support Manager > "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250) TK Tim K. Chief of Staff > "The personalized macros really increase Agent productivity too." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7075562) VR Verified Reviewer SDR > "I dislike that it doesn’t give you notifications when you’re not on the page" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459) AG Angela G. Customer support > "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011) HN Harshad N. Technical Support Expert > "Chat on Zendesk by using a mobile is not very appropriate and recommended." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) VS Vibhore S. Logistics Lead > "Overall, nice experience, great bundled comprehensive software for everything in one place like email and voice chat" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7128329) DT Daniel T. IT Engineer > "The reporting leaves alot to be desired. As you move through the tiers it can become pricey." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173) AA Ali A. System Administrator > "Its robust automation features help streamline workflows, reducing manual tasks and improving efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6502942) AL Antony L. Ecommerce Manager > "Poor support and lack of customisation/feedback channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6689981) Ifra S. Zendesk Developer > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) KH Krystle H. Accounts Receivable Specialist > "It can be expensive for smaller companies, it is also hard to set up (per our IT dept)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564217) [View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) LN Luciano N. Senior Film Technician > "Starting price is good value for money if needed on a small scale" [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___7156736) LN Luciano N. Senior Film Technician > "Mobile app can sometimes glitch or crash and user support can be unresponsive occasionally. " [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___7156736) MR Manuel R. Front Office Manager > "I like being able to send out pre-arrival messages to all guest checking into my property and being able to chat with my team/guests through whistle..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3305728) CK Carol K. Owner > "The issues were only acknowledged after we invested our time to test, troubleshoot, provide screenshots and documentation. Despite their promises to..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3303038) SM Sonya M. Hotel Owner > "The demo and tool was great compared to Akia. But wow what a difference in the onboarding." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___6259117) CK Carol K. Owner > "Whistle Messaging is a helpful tool when it's working but bugs in the software have repeatedly caused user frustration and required considerable time..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3303038) AM Andrew M. General Manager > "Sends a friendly reminder to our guests about their stay in case something happened and they forgot to cancel, which then allows us to provide better..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3316251) SW Sandy W. Owner > "It is frustrating that hitting the 'return' button automatically sends your comment to the guest, even though there is a 'send' button at the bottom...." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2698879) JS Jan S. Owner/Innkeeper > "This has freed me up to not only not have our guests text me on my private phone, but I use the automated messages and now feel great knowing they..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322622) BC Brendan C. Marketing Manager > "I don't like that we can't send direct photos anymore." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322438) DS David S. General Manager > "Our guests are able to text us and not have to use a random number, we can send them post stay review questions, they can purchase mini bar items..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668821) JS Jan S. Owner/Innkeeper > "Also, I have not figured out how to see all the guests who are checked in that I am communicating with." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322622) CG Carolina G. Innkeeper > "It had helped us to task projects and keep updated with communications to guests and staff." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3309439) CS Corey S. General Manager > "Unfortunately, like an unsure but capable new employee, it is constantly looking for approval before providing the correct answer it already knew." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3562915) MB Michelle B. Digital Marketing Manager > "It gave us an easy way to communicate with guests using texting, as well as an easy way to answer potential guests via our website chatbot. " [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668371) LF Lindsey F. Revenue Manager > "This makes it difficult for everyone involved to stay up on messages without causing our front desk to miss the message because notifications cease." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2667742) AG Aidan G. Guest Experience Manager > "Having easy access to message guests, giving them the option to respond at their convenience." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3301771) CS Corey S. General Manager > "Doesn't save much time if I have to "ok" everything that I already told it to say..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3562915) KG Kimberly G. Director of Front Office > "The text messaging option is helpful for responding to guest requests." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3318651) MB Mackenzie B. General Manager > "There have been several occasions where I have missed an important notification because it was already read and not translated to me by my team as..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2669259) LT LaShonda T. AGM > "It allows me to communicate with the guest any time that's needed." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3309904) CW Carolyn W. Operations Manager > "I have also noticed that sometimes a message gets sent to multiple guests, when it is intended for only 1 person, which can be inconvenient." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668134) ESF E Scot F. Innkeeper / Owner > "We also love the automated review requests based on their response—the AI that is built in has increased the percentage of reviews we get by over..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2720507) EB Erin B. Operations Supervisor > "Some rooms numbers don't associate with right profile, can message wrong guests unless it is caught by user" [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2679624) TP Tania P. General Manager > "The Automatic responses set up in the system also helped to answer the everyday questions of Guests without us having to repeat the same information..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2704126) SM Samantha M. Guest Experience Officer > "We're still struggling with some areas of implementation." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322344) LD Larry D. Owner > "Whistle's texting communication actually enhanced guest satisfaction by providing them a convenient method to feel connected on their own terms..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2681639) JM Jessica M. Owner > "Also, please stop censoring names like "Dick"." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3301865) MT Martin T. owner > "Integrating this with our hotel software was easy and simple. But the fact that this allows us to now have contactless check-ins to our hotel, has..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2690366) DM Dan M. General Manager > "Having been with a previous texting service that was more expensive and less functional, we could not be more pleased with the Whistle product and..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2667871) SP Scott P. Manager > "Automation of our welcome messages to guests is a huge time saver" [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3303531) MR Marlee R. Manager > "I find it difficult to make the texts look good without proper spacing." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2679399) NC Noah C. Front Desk > "It is easy to communicate with the guests and Alerts are clearly displayed on the computer via email." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3301621) KA Kyla A. Office Manager > "In this continued pandemic, guests are constantly cancelling and moving their reservations. " [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2669196) LH Lori H. Manager > "I like that we can communicate by text to our guests." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3315920) MO Michael O. General Manager > "Sometimes the notification tones are annoying and too frequent." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2667900) AS Amanda S. Front Desk Supervisor > "It gives our guests an easy option of contacting our staff members and we are able to easily navigate throughout the system." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2669172) RS Randy S. Hotel operations manager > "For some reason I can not even find out how to create or change the templates we use." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2670229) LN Lindsey N. Marketing Director > "The automations that we were able to set up help us to communicate with our guests without adding more to our staffs workload." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2900954) ED Erika D. General Manager > "I'm also a little nervous implementing the survey feature for our guests." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2679901) TT Thomas T. lodging manager > "integration with our PMS and keyless locks, very simple to get started." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322626) MG Maengel G. Front Office Manager > "The notification sound gets a little annoying but we just silence if needed." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668105) [View Reviews](https://www.capterra.com/p/181980/Whistle/reviews/) ## User interface 4.41 (4,081) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/) 4.68 (132) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Zendesk Suite Top features 32/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/164283/Zendesk/#features) Whistle Messaging 17/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/181980/Whistle/#features) ### Recognition Zendesk Suite is recognized as a top-rated tool in 3 Capterra Shortlist reports Whistle Messaging is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Zendesk Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Whistle Messaging Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zendesk Suite - By Zendesk - Located in United States - Founded in 2007 Whistle Messaging - By Whistle Messaging - Located in United States - Founded in ## Popular Comparisons [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,786)](https://www.capterra.com/p/61368/Salesforce/reviews/) $115/month Price $25/month 4.4 Features 4.4 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-164283/Salesforce-vs-Zendesk) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.68 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,129)](https://www.capterra.com/p/135003/Slack/reviews/) $60 Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-181980/Slack-vs-Whistle) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $115/month Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.68 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,725)](https://www.capterra.com/p/62194/LiveChat/reviews/) $60 Price $25/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-181980/LiveChat-vs-Whistle) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,725)](https://www.capterra.com/p/62194/LiveChat/reviews/) $115/month Price $25/month 4.4 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.68 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $60 Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-181980/LiveAgent-vs-Whistle) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,445)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $115/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.68 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $60 Price $0/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-181980/Tidio-Chat-vs-Whistle) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $115/month Price R$35/month 4.4 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.68 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,445)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $60 Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-181980/Freshdesk-vs-Whistle) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $115/month Price $0/month 4.4 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.68 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) $60 Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-181980/Intercom-vs-Whistle)