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Zendesk Suite vs Flip: Which is a better fit?

Updated on February 17th, 2025
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Summary
Key features rated by users
Features selected based on 2,922 reviews from Customer Experience users.
% Fit
High performer
Feature ratings
Negative Feedback Management
4.3
Surveys & Feedback
4.3
Real-Time Notifications
4.5
Reporting/Analytics
4.2
Customizable Forms
4.4
% Fit
Missing features
Feature ratings
Negative Feedback Management
NA
Surveys & Feedback
NA
Real-Time Notifications
NA
Reporting/Analytics
NA
Customizable Forms
NA
User satisfaction
4.4
User reviews4,025
Ease of use
4.3
Functionality
4.4
Value for money
4.2
Customer support
4.3
4.6
User reviews56
Ease of use
4.5
Functionality
4.5
Value for money
4.7
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

Educators, students, community organizations and builders, families.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Chris H
MD
5.0

Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.

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video-9b08dda0-41b1-4909-40d8-08d9fd71ef25
David C
Chief Operating Officer
4.0

David C.: I'm David and I am an instructional designer and I give a four star rating to Flipgrid. For more reviews like this, click on the link below. We use Flipgrid that is integrated into Canvas as an LMS, and it has its own video suite that can record software for discussions. But, Flipgrid, although it takes a little bit of work to set up and get integrated into Canvas, actually is a whole lot easier for students, it seems like, and seems to be a better tool with great smartphone functionality. And students really seem to like it. We started out with Flipgrid just to try it out. It was a free tool and eventually it was bought by Microsoft and we're a Microsoft campus. And now, we use it a lot more just because it is a much smoother, easier user experience for students. And that's really what we're here for. Getting started with Flipgrid does take a little bit to work. You have to get a couple of codes and things like that to get them integrated into a class on Canvas so that you can then use it within the LMS. But once you get started with it, it's really not that big of a deal. There are a couple of steps that you have to learn, but for your students, it's actually just as easy as anything else that they might do in their LMS. So, it just provides a great experience for them. So, if you're considering getting Flipgrid or looking into other video discussion types of tools like that, for a class, I encourage you just to try it out. Flipgrid has pretty easy to follow instructions. And once you get into it, I think you're going to find that your students really like it.

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User interface
164283 video thumbnail}
1 Video
207273 video thumbnail}
1 Video
164283
4 screenshots
207273
2 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

Zendesk Suite

Top Features
31/39
  • Access Controls/Permissions
  • Customer Journey Mapping
  • Data Visualization
  • Engagement Tracking
  • NPS Survey Structure
  • Real-Time Reporting
  • Sentiment Analysis
  • Visual Analytics
  • Alerts/Notifications
  • API
  • Collaboration Tools
  • CRM
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Drag & Drop
  • Email Management
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Real-Time Analytics
  • Real-Time Notifications
  • Reporting/Analytics
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Workflow Management
See All features
Hide Customer Experience Software Features -

Flip

0/39
Show Customer Experience Software Features +
Zendesk Suite
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Flip
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Suite
  • By Zendesk
  • Located in United States
  • Founded in 2007
Flip
  • By Microsoft
  • Located in United States
  • Founded in 1975
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