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Zendeks helps you organize your ticketing system and is one of the best in the industry. I highly recommend about the ease of use.
Not often but some users would get confused and totally miss updates or questions sent back to us from the IT team and therefore we lost time.
For ease of use, I think it tops the chart and is more user friendly than its competitors like the SalesForce comprehensive cloud setup.
Their customer service was really poor. They had a £600 recurring subscription enabled on sign up and would not even entertain cancelling this down when we were a day into the recurring payment.
Overall, I really love to use Zendesk. This is a very useful tool for doing analysis on our live channels and as I mentioned, reports has a great function when it comes to filtering.
Terrible product, the company should ashamed of themselves.
This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.
There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason.
Plus, using to celebrate birthdays and other special events has been handy while in a pandemic. And K-5 students love when they get their very own Flipgrid dedicated to celebrating them.
Little challenging to set up the first time. I had some trouble figuring out access for students and that was frustrating.
It makes learning fun for our staff and students. Great way to see faces and share with each other, especially during remote learning.
Sometimes the site will crash if too many people use it at once.
I love that Flipgrid gives students the ability to share their voices in creative ways.
There was one time that I missed the post button and somehow deleted my video response instead of posting it.
Flipgrid is a reliable tool educators and students can use (for free) to integrate ICT in the classroom. With this video-sharing application, learning becomes interactive, and so much fun.
As far as cons go, I do not have anything specific that's a negative. I do think it's easy to use, navigate, and integrate.
Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.
David C.: I'm David and I am an instructional designer and I give a four star rating to Flipgrid. For more reviews like this, click on the link below. We use Flipgrid that is integrated into Canvas as an LMS, and it has its own video suite that can record software for discussions. But, Flipgrid, although it takes a little bit of work to set up and get integrated into Canvas, actually is a whole lot easier for students, it seems like, and seems to be a better tool with great smartphone functionality. And students really seem to like it. We started out with Flipgrid just to try it out. It was a free tool and eventually it was bought by Microsoft and we're a Microsoft campus. And now, we use it a lot more just because it is a much smoother, easier user experience for students. And that's really what we're here for. Getting started with Flipgrid does take a little bit to work. You have to get a couple of codes and things like that to get them integrated into a class on Canvas so that you can then use it within the LMS. But once you get started with it, it's really not that big of a deal. There are a couple of steps that you have to learn, but for your students, it's actually just as easy as anything else that they might do in their LMS. So, it just provides a great experience for them. So, if you're considering getting Flipgrid or looking into other video discussion types of tools like that, for a class, I encourage you just to try it out. Flipgrid has pretty easy to follow instructions. And once you get into it, I think you're going to find that your students really like it.
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