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Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Sales / Account management teams that use individual WhatsApp accounts to communicate with clients or leads.
Zendeks helps you organize your ticketing system and is one of the best in the industry. I highly recommend about the ease of use.
Not often but some users would get confused and totally miss updates or questions sent back to us from the IT team and therefore we lost time.
For ease of use, I think it tops the chart and is more user friendly than its competitors like the SalesForce comprehensive cloud setup.
Their customer service was really poor. They had a £600 recurring subscription enabled on sign up and would not even entertain cancelling this down when we were a day into the recurring payment.
Overall, I really love to use Zendesk. This is a very useful tool for doing analysis on our live channels and as I mentioned, reports has a great function when it comes to filtering.
Terrible product, the company should ashamed of themselves.
This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.
There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason.
The use of the tool has been great, as it has optimized the work time, facilitating the synchronization while leaving the records faithful and transparent.
Sometimes the system crash while I work and this thing is very annoying.
Good, best toll to assign the work to your employees and to keep the track of work between employees and customers.
There is no way, so far, to know how many individual message are sent and how long does the customer take to answer to our agents. The report part is missing here.
Sensitive content hidden] from the Support Team is amazing, she helped me out so much with many different things, thanks to her i definetly stay subscribed.
Which already many customers distrust and seek a more human contact.
Ease of assinging the work to employees. It is one of the best tool which my team used during the Covid as most the employees were working from home and it was easier to assign the work.
Our biggest problem that TimeLines solved was initially registering the conversations as Activity in Pipedrive. The others providers does it through system notes, and notes are not measurable.
Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.
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