# Compare Zendesk Suite vs Paperpile 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zendesk Suite and Paperpile based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/164283-233181/Zendesk-vs-Paperpile --- # Zendesk Suite vs Paperpile Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zendesk SuitePaperpile2/4 selected [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $39.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [4,071 reviews](#user-reviews) Positive 3,636 Neutral 317 Negative 118 [## Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) Starting Price $2.99/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [122 reviews](#user-reviews) Positive 120 Neutral 2 Negative 0 ## Summary * * * Key features rated by users Features selected based on 5,312 reviews from knowledge management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Feature ratings Knowledge Base Management 4.3 Content Management 4.2 Document Management NA Communication Management 4.7 Customizable Fields 4.2 \--%Fit Missing features Not enough reviews Feature ratings Knowledge Base Management 5.0 Content Management 4.6 Document Management \-- Communication Management NA Customizable Fields NA User satisfaction User satisfaction 4.4 User reviews[4,071](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.3 User satisfaction 4.8 User reviews[122](https://www.capterra.com/p/233181/Paperpile/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.7 Customer support 4.7 Price starts from Price starts from $39Per User, Per Month - Free version - Free trial Price starts from $2.99Flat Rate, Per Month - Free version - Free trial Best for Best for Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. Best for Not provided by vendor ## User reviews Pros & cons PT Pablo T. CX Consultant > "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564) VR Verified Reviewer Systems Administrator > "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) Ifra S. Zendesk Developer > "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) LZ Liron Z. Software engineer manager > "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) VR Verified Reviewer Digital asset manager > "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the app/service..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510) SL Sapph L. Communications specialist > "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and create a..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) Abhishek R. Project Analyst > "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) MJ Melanie J. HR Manager > "The latest updates with reporting are difficult to navigate and removed helpful features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137) PK Phillip K. IT Support Officer > "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the response time..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) JC Jaya C. System Engineer > "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508) SK Simranjit K. Admin > "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541) YK Yevgeniy K. Data Analyst > "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092) SK Sarah K. People Ops Manager > "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single source of..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820) PK Phillip K. IT Support Officer > "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) CB Cynthia B. Manager of Registration Services > "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) MB Matthew B. Operations Director > "The pricing structure can also become expensive as you scale, especially if you need premium features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363) Abhishek R. Project Analyst > "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) ML Mikes L. IT Manager > "Zendesk Suite costs are every day increasing, a challenge to small enterprises" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768) CB Cynthia B. Manager of Registration Services > "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) SC Sean C. Marketer > "It can be expensive for a small business, and ironically, their own customer service is not always available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146) Ifra S. Zendesk Developer > "It helps align sales and support teams by providing context around customer interactions." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) HC Heather C. Marketing Manager > "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092) JJ Jobin J. Senior Platform Engineer > "The reporting tools are useful for tracking team performance and monitoring overall efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183) VR Verified Reviewer IT Admin > "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715) GC Graziana C. Customer Operations Lead > "Zendesk is powered to bring all the customer support solutions together, with an organized interface" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) MY Melony Y. Senior Director of Consumer Support > "Very often, they don't ask clarifying questions and provide a link to an irrelevant article." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661) MG Mayra G. Warehouse Manager > "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940) HT Haruki T. Sr. ADR > "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228) AH Ashli H. Client Solutions Navigator > "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551) JET Jan Ericka T. Customer Service Representative > "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall efficiency of..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494) LZ Liron Z. Software engineer manager > "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with vendors and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) LS Leonardo S. Support Analyst > "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758) GY Greg Y. Head of Customer Experience > "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504) MB Malkiel B. Customer Service Supervisor > "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores, tickets..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) DM Dana M. Fulfillment Manager > "This can be very time consuming when notifying a group of customers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983) DL David L. Head of Sales > "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) MY Melony Y. Senior Director of Consumer Support > "As the leader of my support team, I would never pay for AI tools that provided this level of support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) VR Verified Reviewer Onboarding > "The reporting and analytics features provide valuable insights into support performance metrics, enabling us to identify trends and areas for improvement." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6305827) Abhishek R. Project Analyst > "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) JI Jahidul I. Finance > "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support experience." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392) Abhishek R. Project Analyst > "Interoperability between some modules might be an issue at the beginning of usage period as well." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) TW Taylor W. Construction Engineering > "Using Zendesk allows for equal distribution of work when it comes to phone calls so that each agent is still able to continue their job with working on the support..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6292315) ST Sebuliba T. Customer Success Manager > "You need to have the budget for this tool if you are planning to use the most professional features and hence would not be a good fit for SMEs and startups to use..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6459568) SC Stefano C. Marketing manager > "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite represents one..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) Kalina B. Freelance and Human resources > "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436) TG Tim G. Customer Service Executive > "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) AC Alliant C. Support Manager > "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250) Ifra S. Zendesk Developer > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) MD Michelle D. Academic Experience > "The options for smaller teams are not great in terms of features/ pricing." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056) SC Stefano C. Marketing manager > "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) DT Daniel T. IT Engineer > "The reporting leaves alot to be desired. As you move through the tiers it can become pricey." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173) AR Anugrah R. Teammate > "The platform helps to expedite customer support procedures by providing strong automation features and configurable workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) HN Harshad N. Technical Support Expert > "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) SL Sapph L. Communications specialist > "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) KY Katie Y. Head of Customer Success > "They do not notify you in any way if your messages can't be delivered (bounces, etc)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863) BR Busola R. Manager > "I love zendesk for its ability to keep a history of your communication with customers and its ability to easily send and receive emails back and forth" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6326931) NF Niall F. Head of Design > "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680) DL David L. Head of Sales > "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) Andrew K. Chief Executive Officer > "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and need..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376) AI Alukut I. IT Support Specialist > "The affordability of Zendesk and the startup program of using the solution completely free for the first six months is the best experience and reliable customer..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6444329) Rudy B. Founder > "Inability to downgrade user numbers in a timely manner, leading to unnecessary charges." [See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013) VR Verified Reviewer Systems Administrator > "An overall good experience which gives you several options/abilities to make resolving tickets seamless." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) CT Christian T. Senior staff engineer > "The only downside I found with Zendesk Suite is that setting up advanced features can be a bit complicated at first." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6306812) AR Anugrah R. Teammate > "This has made it easier for data to move between systems and made sure that consumer information is constantly available, resulting in a more streamlined workflow." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) SG Shannon G. Administrative > "Having to log in again after a very short amount of inactivity is a pain." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6777576) KM Kauser M. Manager > "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588) TG Tim G. Customer Service Executive > "It also starts to get expensive when you move beyond the most basic plans." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) MB Malkiel B. Customer Service Supervisor > "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and ecosystem." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) PB Paige B. Business support management > "Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6489586) GC Graziana C. Customer Operations Lead > "The ticketing system is brilliant, with robust prioritization capabilities" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) PS Pamela S. Agent > "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not assigned then..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439) TK Tim K. Chief of Staff > "The personalized macros really increase Agent productivity too." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7075562) RP Rachel P. Office Manager > "There have been just a few times when I have had to wait for an extended period of time for a live agent to help with an issue." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6325636) SG Steven G. Production Supervisor > "So for us, zendesk even helps our employees handle personal issues at times, freeing the help desk up to handle more difficult matters." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6329222) Rudy B. Founder > "Lost all our data and help center content due to their rigid policies." [See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013) AG Angela G. Customer support > "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011) RP Randy P. Account manager > "User management on admin side is quite tricky to get used to" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6808598) AC Alliant C. Support Manager > "It works well with many different channels and makes sure no customer message slips through." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250) VR Verified Reviewer SDR > "I dislike that it doesn’t give you notifications when you’re not on the page" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459) [View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) Sam W. Staff Scientist > "I reecently stumbled on a bug after Google updated - the Paperpile support team were really responsive, provided a work around and..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338) MM Michael M. Graduate Student > "Sometimes I forget about this so when I download metadata from Paperpile directly, the PDF does not come along with it and I have to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774) Sam W. Staff Scientist > "I also love that it can change citation styles with pretty much a click of a button." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338) VR Verified Reviewer PhD student > "The main issue is in organizing citations because users cannot upload a paper directly into a folder, so there is a risk of..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030605) DB Denisse B. Graduate Student > "I save time citing and I can dedicate more time to organizing and expressing my ideas. With Paperpile I can focus on what matters in..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892) IW Irene W. PhD Candidate > "In an opposite scenario, sometimes Paperpile is unable to add a paper to the library if you are only looking at the PDF web version..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984) HA Hajime A. postdoc > "Paperpile enables them to organize their article-folders very easily and make their workspace simple." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3812763) DH Diler H. PhD Candidate > "Opening papers to annotate is quite slow and my computer has problems when too many Paperpile tabs are open." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052514) JG Jessala G. PhD Candidate > "I can easily share content, I can add links to the literature on my notes and recall papers quickly, I am like the different ways of..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240) LZ Lisa Z. Physician > "It is hard to collaborate with others sometimes since they use other reference managers and can't edit the references (though..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979) MM Michael M. Graduate Student > "It has helped me to organize my list of journal articles, organize and reorganize references while writing and submitting to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774) KR Katja R. researcher > "For some types if content, e.g., books, PDFs, the automated population system is less accurate." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052509) PK Pat K. Research Scientist > "It downloads a reference database, provides intuitive in-text citation, flexible formatting of reference styles, and integration..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039192) MJ Matthew J. Group Leader > "Tab management is also a little buggy -- new tabs sometimes open in odd places, not adjacent to the current tab." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) TS Travis S. Associate Professor > "The integration with google scholar makes it easy to import references into Paperpile and the auto syncing with the iOS app makes it..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052489) SYS Seyed Yahya S. Postdoctoral Associate > "The PDF files for IEEE papers are cannot be imported automatically, this is particularly hurting STEM researchers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030526) DB Denisse B. Graduate Student > "I love how easy it is to collect all my papers while looking for more information and allowing me to site them when I need them." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892) IW Irene W. PhD Candidate > "The PDF is not always attached to the Paperpile entry, especially if you have to go through a paywall to access an article." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984) JC John C. Academic > "Its ability to add new papers (e.g., automatically pull papers from Google Scholar) is pretty good, better than competitor's..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335) OM Oliver M. Research Associate > "Paperpile also lacks ready/easy means to modify existing citation styles to correct punctuation issues." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604) OM Oliver M. Research Associate > "Ease of use for "official" features, Google ecosystem integration, collaboration allowing sharing of reference collections, hosting..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604) CF Christina F. Postdoctoral Fellow > "When it comes to actually creating a bibliography, I have had more issues with citations actually being correct with Paperpile than..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330) MJ Matthew J. Group Leader > "I've used other softwares in the past -- both stand-alone (Papers) and browser-integrated (Zotero, Mendeley) -- and Paperpile beats..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) TL Tianyu L. Student > "I also don’t like the dark mode on the google chrome because it doesn’t work, although it works on IOS app." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039325) Rachel S. Researcher > "Organize, search, and capture citations with chrome plugins makes paperpile my fav citation software." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030266) CYC Chang-Yu C. PhD student > "To sidestep this problem, I have to log out all my account and log in again just to update my bibliography." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) AC Alex C. Grad Student > "Tags are a big differentiator for me because it keeps everything in place while being able to search via multiple tags at the same..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039183) LZ Lisa Z. Physician > "Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979) SN Sarah N. Clinical Program Manager > "i also like the feature where you can highlight the title and copy and paste it turns it into a full citation." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030416) LL Liping L. Graduate > "However, even after using vpn, it fails to download papers directly in the paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039281) DZ David Z. Graduate Student > "Native to the cloud by design, it is something that I can take anywhere, access on any device, and use in all of my editing routines." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052971) DD Deanne D. Senior Science Coordinator > "Managing the references, bibliography, and collections of publications would be a nightmare without Paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223) AG Alissa G. Graduate Researcher > "I use Google Drive for my cloud storage, and it's incredibly convenient to have all of my PDFs clearly labeled and easily findable." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030386) AZ Aly Z. Student > "Cannot rotate pages when viewing PDFs in Paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039521) CYC Chang-Yu C. PhD student > "I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) BW Bjorn W. Assistant Professor > "Collaborative annotations has been a “coming soon” feature for a while, and development is overall pretty slow." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039021) RT Rebecca T. Graduate student > "Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) AS Alexandra S. Doctor > "Can’t query folders and labels in complex way." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039433) RF Rafael F. Graduate Student > "This software integrates so tightly into punned and google scholar and makes getting the PDFs and supplemental data into an easy to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3045140) JC John C. Academic > "The iPad version is not as robust in adding new papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335) MJ Matthew J. Group Leader > "In particular, the ease with which I can add citations and PDFs from any webpage to my library on the fly is great." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) DF Daniel F. Graduate Student > "In research, we read many papers, but the other management systems I used (or were given for free) were so old and confusing to use..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030379) RB Rena B. Research Scientist > "The process of citing sources and storing them has been streamlined for me in my research which saves time and money." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3060326) SS Saima S. Science writer > "Sometimes it doesn't perform as well with websites as it does with journal articles." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3061629) TM Tianyou M. PhD > "I can use my paperpile on multiple devices and they can sync everything for me" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3069930) CYC Chang-Yu C. PhD student > "This was annoying because I usually keep two google account active, one for work and another for personal use." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) AK Ari K. Research Scientist > "The best parts of paperpile are its ability to import and organize papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039022) Courtney C. Postdoctoral Researcher > "I have had some difficulty with Paperpile updates and functionality in Word." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704) MW Matthew W. Assistant Professor > "It's also well-integrated with all of the word processing softwares I use (Overleaf, Google Docs, and Word)." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030560) JG Jessala G. PhD Candidate > "The annotation feature is glitchy and limited." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240) RT Rebecca T. Graduate student > "Papers save as PDFs to the associated Google account which is nice as it saves space on your main drive. " [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) CF Celia F. PhD Candidate > "I find the system of file organization a bit clunky." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030823) Courtney C. Postdoctoral Researcher > "We regularly use the Google Doc add-on and the shared Paperpile folder feature." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704) JL Jenna L. Veterinary neurologist > "Sometimes journal articles will not be uploaded completely." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3035263) MD Marc D. Graduate Student Researcher > "Efficient and clear user interface allows for quick retrieval of information and in-depth analysis." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3034685) CL Catherine L. Research Associate > "We used Mendaley before and it has glitches." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720) ES Elissa S. Graduate Student > "Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039109) DD Deanne D. Senior Science Coordinator > "It has caused confusion with my co-editors and I always have to explain it." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223) CF Christina F. Postdoctoral Fellow > "I definitely find it to be the least clunky citation management system in terms of finding, saving, and reading papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330) CJ Chris J. Student > "It is difficult to collaborate with colleagues." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039011) SC Shawn C. Graduate Student > "Much less glitchy than other programs and imports paper metadata with much fewer errors compared to other commonly used software." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039293) QW Qing W. Software Engineer > "This is not well represented offline." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039246) SR Sherin R. Fellow > "Also love how seamlessly it can save citations, and download the pdf from the journal page w one click." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031310) JT John T. PhD student > "Nothing stands out as something I would like to change." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3038979) RT Rebecca T. Graduate student > "Lots of tools for organization within the system, where you can organize by project." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) JT Jessica T. Graduate Associate/PhD Candidate > "This is understandable, but probably the only slightly annoying thing I might think of." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039172) SM Sitapriya M. Post-doctoral Research Associate > "Paperpile helps you tag all those interesting papers without having to worry about finding a tab later!" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052991) CL Catherine L. Research Associate > "The paper search is horrible!" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720) EC Eric C. Professor > "As an academic using it to write papers and keep track of my papers it has been great." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052248) JF Justin F. Professor > "tricky" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030538) [View Reviews](https://www.capterra.com/p/233181/Paperpile/reviews/) ## User interface 4.41 (4,071) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Zendesk Suite Top features 33/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/164283/Zendesk/#features) Paperpile 10/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/233181/Paperpile/#features) ### Recognition No recognitions have been awarded to Zendesk Suite No recognitions have been awarded to Paperpile ### Deployment & support Zendesk Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Paperpile Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zendesk Suite - By Zendesk - Located in United States - Founded in 2007 Paperpile - By Paperpile - Located in United States - Founded in ## 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