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Zendesk Suite vs Eloquant: Which is a better fit?

Updated on January 16th, 2025
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Summary
Key features rated by users
Features selected based on 3,950 reviews from Call Center users.
% Fit
Missing features
Feature ratings
Call Center Management
4.6
Chat/Messaging
4.5
Call Logging
4.5
Call Tracking
NA
Call Recording
4.5
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.3
Chat/Messaging
5.0
Call Logging
4.2
Call Tracking
--
Call Recording
4.2
User satisfaction
4.4
User reviews4,014
Ease of use
4.3
Functionality
4.4
Value for money
4.2
Customer support
4.3
4.3
User reviews18
Ease of use
4.1
Functionality
4.4
Value for money
3.8
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

Europe Businesses which are looking an all-in-one cloud contact center solution

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
Chris H
MD
5.0

Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.

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User interface
164283 video thumbnail}
1 Video
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164283
5 screenshots
240171
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Zendesk Suite

31/41
  • Auto-Dialer
  • Callback Scheduling
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Monitoring
  • Performance Management
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Multi-Channel Communication
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Eloquant

Top Features
38/41
Show Call Center Software Features +
Zendesk Suite
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Eloquant
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Suite
  • By Zendesk
  • Located in United States
  • Founded in 2007
Eloquant
  • By ELOQUANT
  • Located in France
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