Capterra Logo
Helping businesses choose better software since 1999

Zendesk Suite vs BeInContact: Which is a better fit?

Updated on December 1st, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 4,291 reviews from Help Desk users.
% Fit
High performer
Feature ratings
Ticket Management
4.5
Prioritization
4.4
Real-Time Notifications
4.4
Reporting/Analytics
4.3
Alerts/Escalation
4.3
% Fit
Not enough reviews
Feature ratings
Ticket Management
--
Prioritization
--
Real-Time Notifications
--
Reporting/Analytics
--
Alerts/Escalation
--
User satisfaction
4.4
User reviews3,998
Ease of use
4.3
Functionality
4.4
Value for money
4.2
Customer support
4.3
4.4
User reviews14
Ease of use
4.4
Functionality
4.0
Value for money
3.9
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

BeInContact is extremely flexible, meeting needs of companies of any size and sector whishing to improve their Customer Experience.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
Chris H
MD
5.0

Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
164283 video thumbnail}
1 Video
240379 video thumbnail}
1 Video
164283
5 screenshots
240379
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Zendesk Suite

Top Features
27/30
  • Access Controls/Permissions
  • Mobile App
  • Secure Data Storage
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Personalization
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

BeInContact

24/30
Show Help Desk Software Features +
Zendesk Suite
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
BeInContact
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Suite
  • By Zendesk
  • Located in United States
  • Founded in 2007
BeInContact
  • By BeCloud Solutions
  • Located in Italy
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: