--- title: "Compare Podium vs Swell 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Podium and Swell based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/164285-172802/Podium-vs-Swell" page_type: "comparison" language: "en" --- # Podium vs Swell Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PodiumSwell2/4 selected [Podium](https://www.capterra.com/p/164285/Podium/)[4.2 (526)](https://www.capterra.com/p/164285/Podium/reviews/) [Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (358)](https://www.capterra.com/p/172802/Swell/reviews/) [## Podium](https://www.capterra.com/p/164285/Podium/)[4.2 (526)](https://www.capterra.com/p/164285/Podium/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [526 reviews](#user-reviews) Positive 437 Neutral 29 Negative 60 [## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (358)](https://www.capterra.com/p/172802/Swell/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment CP TC Based on [358 reviews](#user-reviews) Positive 327 Neutral 18 Negative 13 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Okendo 4.9 (236) * * * Starting Price $19.00 Other,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### Klaviyo 4.6 (539) * * * Starting Price $20.00 Usage Based,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Twilio 4.4 (512) * * * Starting Price $0.01 Usage Based Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * Highest Rated ### Whippy 4.9 (84) * * * Starting Price $99.00 Usage Based,Per Month Free Trial Free Version * * * User rating 100% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,651 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Feature ratings Negative Feedback Management 3.5 Response Management 3.7 Dashboard 3.6 Campaign Management 3.3 Customer Experience Management 4.0 80%Fit High performer Feature ratings Negative Feedback Management 4.4 Response Management 4.5 Dashboard 4.3 Campaign Management 4.2 Customer Experience Management 4.2 User satisfaction User satisfaction 4.2 User reviews[526](https://www.capterra.com/p/164285/Podium/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 3.9 Customer support 4.0 User satisfaction 4.6 User reviews[358](https://www.capterra.com/p/172802/Swell/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Small to midsize local businesses across industries including auto dealerships, home services, retail, aesthetics, medical spas, dental practices, and healthcare. Best for Swell is built for Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups with multiple locations. ## User reviews Pros & cons LK Larry K. IT Manager > "Podium offers a streamlined platform that allows you to manage your customer and call center interactions..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7189000) IS Ilayda S. Marketing Director > "It’s obviously designed with service businesses in mind, so some features that are common in retail, like..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331) JA Jhovanny A. Receptionist- New Client Liaison > "What i liked most about Podium was the all in one communication found in the application. Whether it was direct..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7067082) JL Jessica L. Dispatcher, Project manager, Purchasing manager > "The typed transcripts are not always accurate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7097935) IS Ilayda S. Marketing Director > "I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331) CW Casey W. Office Manager > "The anayltics dashboard is not very deep and there are times where i didnt receive alerts." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6504344) ClJ Céline J. Social Media Manager > "It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6873049) JO Jim O. CEO > "Customer service was the deal-breaker." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7185773) EB Eli B. CEO > "From the Podium dashboard, you are able to connect with your past customers via email or text to prequalify their..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) BB Brendan B. Sales Consultant > "So easy to send secure payment links and send mass-messages." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6546850) JB Jessica B. Marketing Manager > "Not being able to contact a person with issues." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) Jennifer K. Marketing Manager > "Easy for our employees to use on both mobile and desktop." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136) JT Justin T. COO > "Absolute predatory and bottom notch customer service." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7036877) VS Vikas S. office manager > "One of the notable features of Podium is its ability to help businesses improve their online reputation by..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528) EB Eli B. CEO > "You may only want to use podium for one specific feature and have to pay for an annual plan that includes features..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779) HR Heather R. Office Manager > "I didn't have any issues with the program while using it" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6540937) AD Andy D. President > "It took over three months for them to release my phone number ($1800), and now they are saying that I..." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) RA Rick A. Attorney > "All in one interface, mostly seamless communication portal, partial functionality standalone app." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494) Julie Anna E. Marketing Manager > "We had a manager leave at our company and they continued sending emails to her email address for a year and a..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) TQ Tyler Q. Director of Business Development > "We found a more robust cost effective solution for our company with Sinch MessageMedia." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) RG Ravin G. CEO > "Do your own research before investing your time and money here." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6885478) HDD H David D. Installed Sales Manager > "Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6004170) RM Rowena M. online seller > "From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) AM Atendi M. IT Manager > "It supports live chat and makes meeting customer satisfaction easy" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401) Brandon B. Owner > "They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6236312) TH Trinity H. General Manager > "I like that chats are assigned to the person that answers and then disapears from others use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6145420) SW Sean W. Vice President > "They did provide one less month payment , but that was not even close to many months with no proper service." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240) HL Holly L. Business Development Manager > "Great way to get Reviews with easy text and email links to send." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6480197) TQ Tyler Q. Director of Business Development > "It took 2 billing cycles and a few calls to finally cancel." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) JB Jessica B. Marketing Manager > "How easy everything is to use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) WS Whitney S. Paralegal > "We had several outages, and it was the worst because our clients could not get ahold of us." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) Jennifer K. Marketing Manager > "Easy setup on our website." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136) Scott S. Owner > "the worst company I've ever dealt with!" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204) WS Whitney S. Paralegal > "I like the platform for messaging to our clients." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) Julie Anna E. Marketing Manager > "Today I got a 16 step instructions document from a rep, with no help." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) DM Dickson M. Cyber security > "Having discussions assigned to me allows me to quickly begin addressing inquiries and setting up appointments with..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751) DM Dickson M. Cyber security > "Does not offer notifications or gives too many alerts, is difficult to identify or locate the person you are..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751) DP Dan P. Marketing > "We enjoy gathering reviews from customers that have either purchased a vehicle or serviced a vehicle at our..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4376893) TQ Tyler Q. Director of Business Development > "We no longer using Podium due to price." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) ML Michael L. President and Physician > "I like the ability to integrate my business landline number with SMS capability. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) SW Sean W. Vice President > "Continuous IT tickets that had months with inadequate service." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240) AM Atendi M. IT Manager > "It makes handling customer experience easy" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401) EH Elle H. Marketing Director > "The payment processing was not something we could use because it doesn't sync up with your website or inventory." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3940446) SW Sam W. Service Advisor > "In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4923823) WS Whitney S. Paralegal > "Podium phones is the worst." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) WS Wiatt S. Receptionist > "Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in the clinic which..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3487106) MH Michaela H. Marketing Manager > "Their sales team is relentless and a little on the shady side." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6067297) JF Josh F. COO > "Podium helps us track our Google reviews, collect payments, and communicate with customers" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829636) KK Kat K. Owner > "I had to dispute with my credit card company through several months, and now I’m being harassed by them for an..." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___4669007) LV Leah V. Admin Assistant > "We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3559690) DK Devon K. Sales Associate > "Price was definetely not a good aspect of this product" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6243444) DP Dana P. Brand Ambassador > "Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4787932) Julie Anna E. Marketing Manager > "Communication is a huge issue." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) RM Rowena M. online seller > "The Facebook integration makes it simple to turn messages into leads.+ " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) VR Verified Reviewer sales > "Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) WS Whitney S. Paralegal > "The interface is user friendly and very easy to navigate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) VR Verified Reviewer sales > "The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) CR Cheyenne R. MA > "Easy to navigate and gets the job done fairly quickly" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937) AD Andy D. President > "This has been an awful experience. " [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) DR Diego R. Practice Director > "The responses would show up on our Google page within a day." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3855197) LA Lisa A. Owner > "Quickbooks lack of integration and sane for PestRoutes" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935) JT Jacqueline T. csr > "Its very user friendly as well as reliable and has alot of useful features for small and big businesses." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3863032) ML Michael L. President and Physician > "It was good until I stumbled upon problems on their end, and they do not respond to these problems in a timely..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) RV Robin V. Administrator > "Loved the fact that I could email and text on the same screen." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4319516) KW Kevin W. Owner > "I tried to work through the onboarding team to see if there was something I was missing but couldn't get a..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3484335) SC Shauna C. Operations Manager > "Our customers are happy with the communication options that we have." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4377565) ML Michael L. President and Physician > "I hope they iron out their problems so I don't ever have to speak to anyone at Podium Customer Service. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) AA Amanda A. Insurance Claims Manager > "We use it daily to text with our customers who love to communicate via text messages." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3297042) MC Mikey C. VP Marketing > "Eventually support dropped off and no longer saw the value in the pricing" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030) BW Bird W. Sales > "It helps me organize customers, keep communication lines open, and allows me to communicate easily and effectively..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2649007) VS Vikas S. office manager > "one potential downside of Podium is its pricing" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528) CG Carrie G. Office Manager > "This will help us track all of our online reviews, help us survey customers, and help us make payment options..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2514294) MA Mark A. Owner > "Its difficult to resolve simple issues." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___3835229) BH Brooke H. Admin > "Text templates make appointment reminders simpler, automated google review invitations sent when we complete a job..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2519158) CE Celeste E. Administrative Supervisor > "Very little of our client base bothered providing reviews." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4033050) SB Sheena B. GENERAL MANAGER > "the system is very user friendly and the reports for our leads are great to use" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4344340) CB Caitlin B. Payroll and Tax Coordinator > "There are updates often that change the layout and can make it difficult to navigate while getting used to the new..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3685274) MC Mikey C. VP Marketing > "Loved their software and initially their support was amazing, we saw this as worthy of the price tag." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030) ML Michael L. President and Physician > "They very rarely respond in a timely fashion." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) RA Rick A. Attorney > "All in one interface, mostly seamless communication portal, partial functionality standalone app." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) AW Amanda W. Administrative Assistant > "The texting feature is really convenient for our patients and they like being able to get real-time responses..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3030785) CB Caitlin B. Payroll and Tax Coordinator > "There are updates often that change the layout and can make it difficult to navigate while getting used to the new..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3685274) VR Verified Reviewer Executive > "I love how simple it is to navigate and how effective it is to reach out to customers and chat with them when they..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3396652) PM Patrick M. Client Advisor > "Hard to navigate between reviews and FB messages" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2501524) MM MM M. Brand Marketing Manager > "I appreciate the simplicity of it's functionality to reach customers directly and collect reviews." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2648990) LA Lisa A. Owner > "Quickbooks lack of integration and sane for PestRoutes" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935) RM Rowena M. online seller > "The Facebook integration makes it simple to turn messages into leads.+ " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) AK Ashley K. Director of Marketing > "The integration was very long and drawn out when we thought it was going to be very straight forward, and the..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2515232) TS Tammy S. Client Advisor > "I also like the integration with our CRM software" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2502934) MM MM M. Brand Marketing Manager > "I dislike that the integration for the version of Profit that we operate is not functional." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2648990) JU Josh U. Sales Representative > "Podium is exceptionally easy to use and integrates nicely into my day to day tasks as a Sales Representative. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2526091) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) JB Jessica B. Marketing Manager > "How easy everything is to use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) Scott S. Owner > "the worst company I've ever dealt with!" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204) WS Whitney S. Paralegal > "The interface is user friendly and very easy to navigate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) AD Andy D. President > "This has been an awful experience. " [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) CR Cheyenne R. MA > "Easy to navigate and gets the job done fairly quickly" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937) EB Evan B. Owner > "This company is the worst company I have worked with so far in my life." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829478) VR Verified Reviewer Director of Institutional Sales > "Podium is incredibly user-friendly." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) DW Darren W. Marketing Coordinator > "I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2998325) VR Verified Reviewer Director > "Support team is great" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3191188) MP Marina P. Marketing Manager > "Also, I think that support doesn't work weekends from when we had an issue and I had to call that I wash I got." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2500826) [View Reviews](https://www.capterra.com/p/164285/Podium/reviews/) CP Cher P. Practice Director > "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949) HM Holly M. Operations Manager > "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013) TC Tracy C. Owner > "Our texting campaigns for broader messaging to our clientele was effortless and fruitful." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) AJ Amy J. Manager > "Creating a chat to a new member wasn't the easiest to figure out." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337) TC Tracy C. Owner > "Swell is highly recommended by us for our communications with clientele which has allowed our business to grow..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) SS Shannon S. CEO > "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909) CP Cher P. Practice Director > "Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949) SB Scott B. Marketing Director > "After four months of hearing that the Swell development team is working on it, I finally resorted to posting a..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583) KA Kyle A. Practice Manager > "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695) HDD H David D. Installed Sales Manager > "Could never speak to somebody, had to be chat or email. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) SN Summer N. Practice Manager > "My experience with swell has been great! Like mentioned above, how simple it is to navigate through the site..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7167107) SS Shannon S. CEO > "Not only did their CEO never return a call, that company hasn't been much heard of since." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909) TC Tracy C. Owner > "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) AF Alan F. Owner > "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261) BS Brian S. owner > "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248) MJO Mary Jo O. owner > "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had asked for" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427) JS James S. Founder > "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242) KS Karen S. GM > "The automation system never worked right" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) HM Holly M. Operations Manager > "I love that I can acess all our offices reviews in one place without going into all three google business..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013) AV Amy V. Interior Designer > "Not a fan of the archives, it is tricky to find an older conversation" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794) SB Scott B. Marketing Director > "The product works great at solicitating reviews and responding to the results." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583) MA Michael A. dentist > "customer service was horrible when I was using it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631) AP Amber P. Marketing Director > "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045) BL Brandi L. Director of care navigation > "We still get pretty frustrated with the notification system and messages just not showing up." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190) JF Jonathan F. Owner > "He’s easy to reach snd to communicate with." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192) CC Crisel C. CEO > "I feel they didn’t deliver what they had sold" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512) JF Jonathan F. Owner > "The team behind Swell is incredible." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192) MG Michelle G. Dir of Info Services > "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552) VB Vicky B. Office Manager > "easy to use" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304) HDD H David D. Installed Sales Manager > "Customer service was awful. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) BS Brian S. owner > "Very easy to set up and get on board with them." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248) SE Susan E. Marketing > "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we are..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907) JR Jen R. Director of Operations > "I love that we can customize which providers patients are sent the text message to write a review." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023) SB Scott B. President > "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755) KS Karen S. GM > "We found swell customer service to be available and helpful" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) EC Erin C. Insurance Coordinator > "I had a slightly difficult time finding where in the software to find patients so we could remove them from..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504) HDD H David D. Installed Sales Manager > "We have left Swell and we are happy to pay more with one of your competitors." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) CJG Christine Joy G. HR Officer > "It's hard to find the reviews addressed to me. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430) MS Megan S. Pet Services Manager > "I like being able to text our clients and have a history log of conversations." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566) JF Jo F. Loan Officer > "Sometimes the page runs slower, still needs to remove older version of site" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464) JR Jen R. Director of Operations > "I also love that you can choose to send certain messaging contingent on the service that took place." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023) KM Kalina M. Owner > "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835) Gurvinder K. Best ever app for texting, sms for buisness" > "This platform allows massages to clients to ask for Google product reviews for my business which is important for..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417) JS Jessica S. Office Manager > "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942) AG Alisha G. Office Manager > "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474) MN Michael N. Owner > "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me to..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728) SG Savannah G. Marketing Manager > "The website chat feature has been a huge help because potential customers do not have to stay on the website for..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548) RS Rebecca S. Owner/Operator > "So being trapped in to a contract where the claims of service are not being met." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827) JN Jacob N. Marketing Coordinator > "I liked the ability to message clients through email and text." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760) MS Michael S. owner > "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) LS Leon S. President > "We really like the group chat feature whereby the customer can choose the department that he wants to communicate..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895) FO Frazier O. Head of Marketing > "They're a smaller company which caused some issues between one of our APIs. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801) AP Amber P. Marketing Director > "This is especially helpful when multiple internal team members are answering inquiries." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045) TM Tara M. Assistant Administrative Manager > "Software tends to glitch a lot or gives an error message." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3137202) AV Amy V. Interior Designer > "It has been great and more budget friendly" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794) MT Marina T. Band and Orchestra Manager > "Threads already in conversation between two other people SHOULD NOT BE SENT VIA EMAIL TO ALL." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136495) CM Cassie M. Practice Administrator > "It is very reasonably priced as well." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005) SB Staci B. Manager > "I find the interface to be slightly harder to navigate in comparison to Podium" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909) AT Archita T. marketing professional > "doctors are so friendly and helpful." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320) DJ Dan J. Owner > "Of course I forgot and didn't realize I was being charged the monthy fee until I looked at my credit card bill. " [See full review](https://www.capterra.com/p/172802/Swell/#GetApp___3324509) HG Heather G. Administrator > "Swell is very helpful for getting reviews" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222) RS Rebecca S. Owner/Operator > "Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827) KS Karen S. GM > "Nice people, not our favorite but we liked their staff" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) SI Steven I. Marketing & Media Director > "Don't advertise use of an API when the API is worthless." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259) JM Jodi M. VP > "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to leave..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589) MR Martha R. Office manager > "Sometimes the text don’t get send right." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520) WS Will S. owner/manager > "What we found is customers are using it to find products and inquire about other services our business offers,..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454) EB Evan B. Owner > "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) RC Richard C. Manager > "We are able to increase positive reviews and stay in contact with customers in a format that they enjoy and seem..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145100) MS Michael S. owner > "The ap is sometimes a little cumbersome to navigate." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) MJ Melody J. sales > "It is a convenient tool that connects me with my customers. Though there are glitches with some of the..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151545) BV Blake V. Customer success manager > "Many of my coworkers aren't announced when they are assigned to a conversation." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102) JS Jessica S. Office Manager > "We love the ability to text our patients and chat with them when they are not able to take a phone call." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942) MG Michelle G. Dir of Info Services > "There is a long lag time between communication." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552) VW Veronica W. Marketing Manager > "Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136525) NH Nallele H. Front desk > "Sometimes swell loses connection with the server" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275) HM Hannah M. Digital Products Coordinator > "Clients love to see their reviews increase after signing up for Swell!" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3845356) DJ Dan J. Owner > "I emailed a message to \[SENSITIVE CONTENT\] and never received a message back regarding why I was being charged. " [See full review](https://www.capterra.com/p/172802/Swell/#GetApp___3324509) SG Savannah G. Marketing Manager > "As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548) TS Tyler S. Owner > "We try and use swell a lot of the phone and it is absolutely awful to deal with." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136487) KA Kyle A. Practice Manager > "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695) SB Staci B. Manager > "I find the interface to be slightly harder to navigate in comparison to Podium" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909) SN Summer N. Practice Manager > "My experience with swell has been great! Like mentioned above, how simple it is to navigate through the site..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7167107) MS Michael S. owner > "The ap is sometimes a little cumbersome to navigate." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) SP Star P. Igniter Web Designer and > "The webchat is decent for what we need after getting some guidance on how to set it up." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3498939) MK Mike K. Owner > "The easy pay doesnt work and I was told it would with my software." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495615) JRY John Roger Y. Video Observation Proctor > "SWELL has easy navigation through its user-friendly interface and options." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3340652) JM Jodi M. VP > "It’s not super easy to use, I get frustrated when trying to get something done." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589) BS Becky S. VP, Operations > "Ease of use for clients with integration" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3340102) MA Michael A. dentist > "customer service was horrible when I was using it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631) VB Vicky B. Office Manager > "easy to use" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304) HDD H David D. Installed Sales Manager > "Customer service was awful. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) GA Graciel A. VOT > "It is a user friendly it not hard to use and helpful to us" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3858771) MK Mike K. Owner > "The customer support is terrible they dont get back to you with a week or more." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495615) [View Reviews](https://www.capterra.com/p/172802/Swell/reviews/) ## User interface [Podium](https://www.capterra.com/p/164285/Podium/) 4.25 (526) [Swell](https://www.capterra.com/p/172802/Swell/) 4.59 (358) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Podium 28/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Authentication - Badges - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - Community Q&A - Content - CRM - Customer Experience Management - Customer Service - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - E-Commerce - Email Management - Email Reminders - Engagement - Engagement Tracking - Feedback Management - Generative AI - Incentives - Insights - Legal Agreements - Marketing - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Natural Language Interaction - Negative Feedback Management - Performance Metrics - Personalization - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management [See all features](https://www.capterra.com/p/164285/Podium/#features) Swell 28/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Authentication - Badges - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - Community Q&A - Content - CRM - Customer Experience Management - Customer Service - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - E-Commerce - Email Management - Email Reminders - Engagement - Engagement Tracking - Feedback Management - Generative AI - Incentives - Insights - Legal Agreements - Marketing - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Natural Language Interaction - Negative Feedback Management - Performance Metrics - Personalization - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management [See all features](https://www.capterra.com/p/172802/Swell/#features) ### Recognition No recognitions have been awarded to Podium Swell is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Podium Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Swell Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Podium - By Podium - Located in United States - Founded in Swell - By Swell CX - Located in United States - Founded in 2016 ## Popular Comparisons [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.38 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Contact vendor for pricing Price $0.0079 4.2 Features 4.5 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/164285-180158/Podium-vs-Twilio-Communications-Platform) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.5 Features 4.4 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-172802/Trustpilot-vs-Swell) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $47.99/month 4.2 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/164285-167015/Podium-vs-Text-Request) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Contact vendor for pricing Price $49/month 4.5 Features 4.9 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Contact vendor for pricing Price $16/month 4.2 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153508-164285/Omnisend-vs-Podium) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.63 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Contact vendor for pricing Price $20/month 4.2 Features 4.6 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/156699-164285/Klaviyo-vs-Podium) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (377)](https://www.capterra.com/p/144389/Yotpo/reviews/) Contact vendor for pricing Price $199/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[4.35 (2,953)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Contact vendor for pricing Price $12/month 4.2 Features 4.2 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/31898-164285/Constant-Contact-vs-Podium) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price $199/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-172802/Weave-vs-Swell) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[4.49 (120)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/) Contact vendor for pricing Price $55/month 4.2 Features 4.3 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/131015-164285/Trumpia-2-0-vs-Podium) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.86 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Contact vendor for pricing Price $19/month 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/172802-176189/Swell-vs-Okendo)