# Compare Podium vs Twilio 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Podium and Twilio based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/164285-180158/Podium-vs-Twilio-Communications-Platform --- # Podium vs Twilio Features and Cost Comparison Last updated May 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PodiumTwilio2/4 selected [Podium](https://www.capterra.com/p/164285/Podium/)[4.3 (522)](https://www.capterra.com/p/164285/Podium/reviews/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) [## Podium](https://www.capterra.com/p/164285/Podium/)[4.3 (522)](https://www.capterra.com/p/164285/Podium/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [522 reviews](#user-reviews) Positive 436 Neutral 27 Negative 59 [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.01 Value-for-Money 4.2 Functionality 4.5 Ease of Use 4.1 Customer Service 4 Reviews Sentiment Based on [502 reviews](#user-reviews) Positive 444 Neutral 26 Negative 32 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,488 reviews from sms marketing software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Not enough reviews Feature ratings SMS Messaging 3.5 Mass Texting 2.8 Campaign Scheduling 1.0 Message Personalization \-- Scheduled Messaging \-- 71%Fit Missing features Feature ratings SMS Messaging 4.3 Mass Texting 4.3 Campaign Scheduling NA Message Personalization 4.4 Scheduled Messaging 4.4 User satisfaction User satisfaction 4.3 User reviews[522](https://www.capterra.com/p/164285/Podium/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 3.9 Customer support 4.0 User satisfaction 4.4 User reviews[502](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Ease of use 4.1 Functionality 4.5 Value for money 4.2 Customer support 4.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from $0.01Usage Based, Not provided by vendor - Free version - Free trial Best for Best for Podium caters to businesses across automotive, health and wellness, home services, and retail industries. Best for Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries. ## User reviews Pros & cons JA Jhovanny A. Receptionist- New Client Liaison > "What i liked most about Podium was the all in one communication found in the application. Whether it was direct messages,..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7067082) IS Ilayda S. Marketing Director > "It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331) ClJ Céline J. Social Media Manager > "It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6873049) JL Jessica L. Dispatcher, Project manager, Purchasing manager > "The typed transcripts are not always accurate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7097935) IS Ilayda S. Marketing Director > "I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331) RM Rowena M. online seller > "From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations is..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) EB Eli B. CEO > "From the Podium dashboard, you are able to connect with your past customers via email or text to prequalify their experience..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779) CW Casey W. Office Manager > "The anayltics dashboard is not very deep and there are times where i didnt receive alerts." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6504344) HL Holly L. Business Development Manager > "Great way to get Reviews with easy text and email links to send." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6480197) SW Sean W. Vice President > "They did provide one less month payment , but that was not even close to many months with no proper service." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240) WS Whitney S. Paralegal > "I like the platform for messaging to our clients." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) RG Ravin G. CEO > "Do your own research before investing your time and money here." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6885478) ML Michael L. President and Physician > "I like the ability to integrate my business landline number with SMS capability. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) WS Whitney S. Paralegal > "We had several outages, and it was the worst because our clients could not get ahold of us." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) BB Brendan B. Sales Consultant > "So easy to send secure payment links and send mass-messages." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6546850) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) Jennifer K. Marketing Manager > "Easy for our employees to use on both mobile and desktop." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136) JB Jessica B. Marketing Manager > "Not being able to contact a person with issues." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) VS Vikas S. office manager > "One of the notable features of Podium is its ability to help businesses improve their online reputation by automating the..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528) JT Justin T. COO > "Absolute predatory and bottom notch customer service." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7036877) SW Sam W. Service Advisor > "In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the business." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4923823) SW Sean W. Vice President > "Continuous IT tickets that had months with inadequate service." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240) HR Heather R. Office Manager > "I didn't have any issues with the program while using it" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6540937) EB Eli B. CEO > "You may only want to use podium for one specific feature and have to pay for an annual plan that includes features you don't..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779) RA Rick A. Attorney > "All in one interface, mostly seamless communication portal, partial functionality standalone app." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494) AD Andy D. President > "It took over three months for them to release my phone number ($1800), and now they are saying that I "automatically" signed..." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) TQ Tyler Q. Director of Business Development > "We found a more robust cost effective solution for our company with Sinch MessageMedia." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) Julie Anna E. Marketing Manager > "We had a manager leave at our company and they continued sending emails to her email address for a year and a half! Despite..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) HDD H David D. Installed Sales Manager > "Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6004170) WS Whitney S. Paralegal > "Podium phones is the worst." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) JF Josh F. COO > "Podium helps us track our Google reviews, collect payments, and communicate with customers" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829636) Brandon B. Owner > "They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your business." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6236312) LV Leah V. Admin Assistant > "We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3559690) TQ Tyler Q. Director of Business Development > "It took 2 billing cycles and a few calls to finally cancel." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) AM Atendi M. IT Manager > "It supports live chat and makes meeting customer satisfaction easy" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401) Scott S. Owner > "the worst company I've ever dealt with!" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204) RM Rowena M. online seller > "The Facebook integration makes it simple to turn messages into leads.+ " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) LA Lisa A. Owner > "Quickbooks lack of integration and sane for PestRoutes" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935) TH Trinity H. General Manager > "I like that chats are assigned to the person that answers and then disapears from others use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6145420) ML Michael L. President and Physician > "It was good until I stumbled upon problems on their end, and they do not respond to these problems in a timely fashion. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) JB Jessica B. Marketing Manager > "How easy everything is to use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) ML Michael L. President and Physician > "I hope they iron out their problems so I don't ever have to speak to anyone at Podium Customer Service. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) WS Whitney S. Paralegal > "The interface is user friendly and very easy to navigate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) Julie Anna E. Marketing Manager > "Today I got a 16 step instructions document from a rep, with no help." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) Jennifer K. Marketing Manager > "Easy setup on our website." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136) DM Dickson M. Cyber security > "Does not offer notifications or gives too many alerts, is difficult to identify or locate the person you are speaking with,..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751) CR Cheyenne R. MA > "Easy to navigate and gets the job done fairly quickly" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937) TQ Tyler Q. Director of Business Development > "We no longer using Podium due to price." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) DM Dickson M. Cyber security > "Having discussions assigned to me allows me to quickly begin addressing inquiries and setting up appointments with clients." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751) CB Caitlin B. Payroll and Tax Coordinator > "There are updates often that change the layout and can make it difficult to navigate while getting used to the new layout." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3685274) DP Dan P. Marketing > "We enjoy gathering reviews from customers that have either purchased a vehicle or serviced a vehicle at our dealership." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4376893) EH Elle H. Marketing Director > "The payment processing was not something we could use because it doesn't sync up with your website or inventory." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3940446) AM Atendi M. IT Manager > "It makes handling customer experience easy" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401) ML Michael L. President and Physician > "They very rarely respond in a timely fashion." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) WS Wiatt S. Receptionist > "Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in the clinic which makes a..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3487106) MH Michaela H. Marketing Manager > "Their sales team is relentless and a little on the shady side." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6067297) AW Amanda W. Administrative Assistant > "The texting feature is really convenient for our patients and they like being able to get real-time responses without having..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3030785) KK Kat K. Owner > "I had to dispute with my credit card company through several months, and now I’m being harassed by them for an outstanding..." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___4669007) EB Evan B. Owner > "Sales was good. Once I paid money, I was literally forgotten about, not one person would train me or get back to me and..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829478) DK Devon K. Sales Associate > "Price was definetely not a good aspect of this product" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6243444) DP Dana P. Brand Ambassador > "Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above rating." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4787932) Julie Anna E. Marketing Manager > "Communication is a huge issue." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) RM Rowena M. online seller > "It is simple to utilize for the entire crew here." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) VR Verified Reviewer Director of Institutional Sales > "Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) DR Diego R. Practice Director > "The responses would show up on our Google page within a day." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3855197) VR Verified Reviewer Director of Institutional Sales > "The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) JT Jacqueline T. csr > "Its very user friendly as well as reliable and has alot of useful features for small and big businesses." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3863032) AD Andy D. President > "This has been an awful experience. " [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) RV Robin V. Administrator > "Loved the fact that I could email and text on the same screen." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4319516) ML Michael L. President and Physician > "Customer service is horrific. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) DW Darren W. Marketing Coordinator > "The UX may not be as great as Podium but the delivery rates are much better which is leading to us having more leads (and..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2998325) KW Kevin W. Owner > "I tried to work through the onboarding team to see if there was something I was missing but couldn't get a response and when..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3484335) Jordan B. VP > "It is expensive but allows us to reach our clients and accept payments the way that they want to and in a secure way." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2889926) DW Darren W. Marketing Coordinator > "I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on sends..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2998325) SC Shauna C. Operations Manager > "Our customers are happy with the communication options that we have." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4377565) MC Mikey C. VP Marketing > "Eventually support dropped off and no longer saw the value in the pricing" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030) AA Amanda A. Insurance Claims Manager > "We use it daily to text with our customers who love to communicate via text messages." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3297042) DW Darren W. Marketing Coordinator > "Had brought countless questions and issues I was noticing with the platform on missing leads and review requests not..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2998325) CD Charles D. BDC Director > "Generated almost 1300 reviews with an aggregate 4.7 rating on Google in just 3 years" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3607589) VS Vikas S. office manager > "one potential downside of Podium is its pricing" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528) [View Reviews](https://www.capterra.com/p/164285/Podium/reviews/) SS Shane S. CEO > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103) Eric T. Director, DX > "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351) DS David S. Vice President > "Twilio is very powerful and allows me to not only send bulk emails but also text." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898) EP Emanuele P. Software Engineer > "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415) VR Verified Reviewer Software Engineer > "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379) JC Jessica C. Customer service representative > "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475) WS William S. Director > "Twilio provides API access so you have full control over all your call data" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543) MT Mario T. Admin > "They are charging me for services I never used and previously blocked, such as long-distance and regular calls." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) Nikita V. Marketing Manager CRM > "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) JS Josh S. IT Coordinator > "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991) Andrew B. Owner/ Operator > "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185) CM Clancy M. CEO > "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498) Lydia L. Blow Mold Operator > "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564) MF Megan F. Owner Manager > "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987) AS Arjan S. CEO > "The value for money is excellent, especially with the robust features for automating SMS and emails in India." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) VR Verified Reviewer CTO > "Overall, it feels more like a developer tax than a reliable communication platform." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) VR Verified Reviewer Outreach Director > "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179) PG Paul G. Programmer > "Do not use this company for text messaging." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) RA Rahman A. Marketing Specialist > "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859) GS Gaurav S. Director > "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062) ZS Zoltan S. Developer > "The cost was very low compared to other options I saw and handled bulk API requests very well" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963) VR Verified Reviewer CTO > "The worst part of Twilio is its support model." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) James C. Director of Digital Marketing > "good platform for mass SMS blasts to reach a wide audience" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) PG Paul G. Programmer > "They wasted two months of development time for our company." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) VR Verified Reviewer VP of Marketing > "Our devs like their clear docs." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) JB Justin B. Manager > "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise entirely." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VR Verified Reviewer Lead Egineer > "SMS sending is easy with multiple numbers with multiple countries" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305) JB Justin B. Manager > "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VL Vinicius L. Software Engineer > "Twillio SMS sending stands out for it's efficiency." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580) JB Justin B. Manager > "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VR Verified Reviewer CDO > "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) MT Mario T. Admin > "Customer service is terrible; they don't understand that they have a responsibility for the options they give us." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) SG Steven G. Production Supervisor > "I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651) VR Verified Reviewer VP of Marketing > "You often feel ripped off, and pay for things you don't need." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) VR Verified Reviewer Senior Frontend Engineer. > "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613) MO Meghann O. Customer Success Manager > "Overall it feels like we're stuck using them because they integrate and have international numbers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656) GB Goma B. Instructor > "The wide range of communication channels provided by Twilio gives me flexibility in engaging with my users globally." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4797308) Nikita V. Marketing Manager CRM > "Sometimes reliability issues arise, the pricing felt jumpy too." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) RC Rachel C. Customer Support Lead > "It's easy to find call and message records without too much trouble." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6419918) LC Luke C. CEO > "The Twilio console and services more broadly are highly unreliable." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311) EF Ed F. Owner > "I like that Twillio integrates with my CRM" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704) VR Verified Reviewer CEO > "Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537) CP Charlie P. Director > "Easy to customise the message content and deploy instantly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6568341) Tanya D. Head > "Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5063552) DB Diana B. Founder > "Everything works together quite nicely, and their pricing is quite good for what you get." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) BA Brent A. Lead Developer > "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416) AkG Ajay kumar G. Full Stack Developer > "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809) James C. Director of Digital Marketing > "not a ton of support and working with carriers can be tricky" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) AG Adarsh G. Analyst > "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940) JB Justin B. Manager > "This experience makes me question their operational efficiency and customer-centric approach." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) Efezino U. Managing Director & Software Developer > "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116) Muhammad Aamer K. full stack developer > "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319) Matthew K. Director of IT > "It works well, and is relatively inexpensive." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144) DB Diana B. Founder > "It can be very overwhelming to use if you're not an advanced A2P communications user." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) AM Aseel M. Account > "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) Kim L. Franchise Owner > "The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4976316) Suzi L. Project Manager > "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335) VR Verified Reviewer CEO > "Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537) AM Aseel M. Account > "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work,..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) LC Leifur C. Software Engineer > "Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5014987) Ahmed A. Founder, Biomedical Engineer & Data Scientist > "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334) VR Verified Reviewer COO > "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) FM FAUZIA M. Owner > "Easy to integrate with your setup." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914) ZH Zachary H. Operations Support > "Somewhat costly for higher usage customers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6324430) Josip L. Athletic coach > "Choosing the phone number from which you will send a message is sometimes a better solution since you can then also receive messages and for example,..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3799769) AS Arjan S. CEO > "It took some time to fully grasp all the functionalities." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) DG Disha G. Associate Business Development Manager > "It helps companies connect and make meaningful relationships with users internationally." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4826131) MA Mohamad A. manager > "charging without providing service , scam" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380) Andrew B. Owner/ Operator > "I also have it embedded in my website for a chat option that more people actually use." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185) RH Robert H. CTO > "They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4985892) PX Phill X. Personal Trainer > "Great product, I use it to remind clients of appointments, send bulk messages as well as automated reminders to myself." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4351060) EB Ewa B. Marketing Team Lead > "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823) VR Verified Reviewer IT Manager > "Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3649716) VR Verified Reviewer CDO > "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) AA Armando A. Marketing Manager > "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537) VR Verified Reviewer COO > "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) VR Verified Reviewer Marketing Consultant > "Their phone number rental and call fees are very reasonable too making it affordable for anyone to create a telecoms presence in almost any country." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4149613) Marty W. Founder > "It is kind of a pain in the neck to set up." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6540913) AA Anish A. Software Development Engineer > "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420) AD Anil D. Founder and lead consultant, tpm > "The product is on the way to universal acceptability and unstability, reliability are some concerns with scripting for communication, the automated..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4424965) [View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) ## User interface [Podium](https://www.capterra.com/p/164285/Podium/) 4.26 (522) 4.39 (502) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 2-Way Messaging 207 Important Activity Tracking 150 Important AI Copilot 120 Important Podium Top features 22/37 - 2-Way Messaging - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Responses - Campaign Planning - Campaign Scheduling - Communication Management - Compliance Management - Consent Management - Contact Management - Customer Segmentation - Customizable Templates - Drip Campaigns - Engagement Tracking - Generative AI - Interaction Tracking - Keyword Tracking - Landing Pages/Web Forms - Marketing Automation - Mass Texting - Message Personalization - Mobile Coupons - Multi-Campaign - Multi-Language - Natural Language Processing - Open Rate Tracking - Polls/Voting - QR Codes - Reporting/Analytics - Reputation Management - Scheduled Messaging - Shortcodes - SMS Messaging - Text-to-Win - Third-Party Integrations [See all features](https://www.capterra.com/p/164285/Podium/#features) Twilio 17/37 - 2-Way Messaging - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Responses - Campaign Planning - Campaign Scheduling - Communication Management - Compliance Management - Consent Management - Contact Management - Customer Segmentation - Customizable Templates - Drip Campaigns - Engagement Tracking - Generative AI - Interaction Tracking - Keyword Tracking - Landing Pages/Web Forms - Marketing Automation - Mass Texting - Message Personalization - Mobile Coupons - Multi-Campaign - Multi-Language - Natural Language Processing - Open Rate Tracking - Polls/Voting - QR Codes - Reporting/Analytics - Reputation Management - Scheduled Messaging - Shortcodes - SMS Messaging - Text-to-Win - Third-Party Integrations [See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features) ### Recognition Podium is recognized as a top-rated tool in 3 Capterra Shortlist reports Twilio is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Podium Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Twilio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Podium - By Podium - Located in United States - Founded in 2014 Twilio - By Twilio - Located in United States - Founded in 2008 ## Popular 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