Podium vs WikiPro: Which is a better fit?

Jeffrey A.: My name is Jeff, formerly a general manager at United Kia, and in that capacity I used Podium for reputation management for our company and I would rate Podium four out of five. Prior to Podium, there was a long period of time when we did have no reputation management. We were managing our own reviews straight out of Google My Business, and in the past we'd used Podium, but we didn't actually use it very much. We underutilized it. I came back to it after a while and I was very satisfied with it. I chose Podium because I was reviewing our digital products that we utilized with the franchise, which was a Kia dealership. So Kia offers a suite of service providers, including reputation management for digital, and we chose Podium because they were in that group. Also, Kia would allow us to offset their charges because they provided the dealership money to utilize these dealer tools. And so Podium was in their program and that's one of the reasons I chose Podium. Podium made it easy to get started. I had two points of contacts. I don't recall exactly what their titles or their positions were. I believe one of them was kind of setting up the initial process in the beginning, and then the other one I believe would be our relationship manager, I suppose. But they made it easy, two or three meetings online and then we were up and running and it was very simple, seamless process. I only set it up for myself. We also had an advertising agency was involved with it, but they were busy and so they didn't participate and he had experience using Podium already anyway, so I set it up all by myself and I was the only user on Podium. Advice for people considering Podium. It's an easy move to make. There should be no problems. I had no issues with my setup. It was easy and seamless and they did a great job. I used the app on my phone all of the time. It gave me instant access to somebody that might have an issue to give us a poor rating, and I could contact them personally at a moment's notice. No problems with that. I would say in my case, from the time that I set up to, we used it for about four months when I discontinued. I didn't receive any phone calls from our account manager. It would've been nice for him to get in touch. Our dealer group ended up using Podium corporate wide, and for some reason I got my account... I kept getting a bunch of activities for those other stores, which I didn't understand. I tried to change the settings. It would've been nice to have the account manager be more in touch and he could have helped me solve that problem. Ultimately, we went away from Podium to another product because the other product offered an initial screen or filter question, which was, "Are you satisfied with our business?" At which point you'd be able to reply. If they say no, you could reply to that immediately and prevent them from... Well, not prevent them, but you'd be able to get ahead of them posting a negative reply first. It would be simple for Podium to do this, and I'm suspecting that they would probably make that move ultimately in the future. But overall, my experience was great with Podium. There's a few features that they could add that would make their product better, and one of them would be... And I'm sure account managers, some of them are great, some of them aren't so great. My guy was okay but didn't have much follow up.