---
title: "Compare Podium vs Kenect 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Podium and Kenect based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/164285-212906/Podium-vs-Kenect"
page_type: "comparison"
language: "en"
publication_date: "2026-10-19"
---

# Podium vs Kenect Features and Cost Comparison

Last updated October 19th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PodiumKenect2/4 selected

[Podium](https://www.capterra.com/p/164285/Podium/)[4.2 (526)](https://www.capterra.com/p/164285/Podium/reviews/)

[Kenect](https://www.capterra.com/p/212906/Kenect/)[4.6 (93)](https://www.capterra.com/p/212906/Kenect/reviews/)

[## Podium](https://www.capterra.com/p/164285/Podium/)[4.2 (526)](https://www.capterra.com/p/164285/Podium/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4.2

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [526 reviews](#user-reviews)

Positive

437

Neutral

29

Negative

60

[## Kenect](https://www.capterra.com/p/212906/Kenect/)[4.6 (93)](https://www.capterra.com/p/212906/Kenect/reviews/)

Starting Price

$1.00

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

JS

Based on [93 reviews](#user-reviews)

Positive

87

Neutral

2

Negative

4

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### Birdeye

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of reviewers  
rated it above 4 stars

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Highest Rated

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Usage Based,Per Month

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4.9 (262)

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,003 reviews from customer communications management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

66%Fit

Not enough reviews

Feature ratings

SMS Messaging

3.5

Social Media Integration

2.9

Email Management

3.7

Chat/Messaging

4.4

Customer Database

1.0

\--%Fit

Missing features

Feature ratings

SMS Messaging

3.2

Social Media Integration

NA

Email Management

NA

Chat/Messaging

4.3

Customer Database

NA

User satisfaction

User satisfaction

4.2

User reviews[526](https://www.capterra.com/p/164285/Podium/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

3.9

Customer support

4.0

User satisfaction

4.6

User reviews[93](https://www.capterra.com/p/212906/Kenect/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$1Per User, Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

Small to midsize local businesses across industries including auto dealerships, home services, retail, aesthetics, medical spas, dental practices, and healthcare.

Best for

Kenect is the perfect solution for businesses of any size looking to improve customer communication through texting and video chat while also generating online review and web leads.

## User reviews

Pros & cons

LK

Larry K.

IT Manager

> "Podium offers a streamlined platform that allows you to manage your customer and call center interactions seamlessly."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7189000)

IS

Ilayda S.

Marketing Director

> "It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331)

JA

Jhovanny A.

Receptionist- New Client Liaison

> "What i liked most about Podium was the all in one communication found in the application. Whether it was direct messages,..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7067082)

JL

Jessica L.

Dispatcher, Project manager, Purchasing manager

> "The typed transcripts are not always accurate."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7097935)

IS

Ilayda S.

Marketing Director

> "I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331)

JO

Jim O.

CEO

> "Customer service was the deal-breaker."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7185773)

ClJ

Céline J.

Social Media Manager

> "It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6873049)

ZD

Zach D.

director

> "The interface can be a little overwhelming at times."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800)

EB

Eli B.

CEO

> "From the Podium dashboard, you are able to connect with your past customers via email or text to prequalify their..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779)

JB

Jessica B.

Marketing Manager

> "Not being able to contact a person with issues."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496)

VS

Vikas S.

office manager

> "One of the notable features of Podium is its ability to help businesses improve their online reputation by automating the..."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528)

JT

Justin T.

COO

> "Absolute predatory and bottom notch customer service."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7036877)

RA

Rick A.

Attorney

> "All in one interface, mostly seamless communication portal, partial functionality standalone app."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494)

EB

Eli B.

CEO

> "You may only want to use podium for one specific feature and have to pay for an annual plan that includes features you..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779)

TQ

Tyler Q.

Director of Business Development

> "We found a more robust cost effective solution for our company with Sinch MessageMedia."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434)

AD

Andy D.

President

> "It took over three months for them to release my phone number ($1800), and now they are saying that I "automatically"..."

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976)

HDD

H David D.

Installed Sales Manager

> "Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office. "

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6004170)

Julie Anna E.

Marketing Manager

> "We had a manager leave at our company and they continued sending emails to her email address for a year and a half!..."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016)

AM

Atendi M.

IT Manager

> "It supports live chat and makes meeting customer satisfaction easy"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401)

RG

Ravin G.

CEO

> "Do your own research before investing your time and money here."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6885478)

TH

Trinity H.

General Manager

> "I like that chats are assigned to the person that answers and then disapears from others use."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6145420)

RM

Rowena M.

online seller

> "From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations is..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638)

HL

Holly L.

Business Development Manager

> "Great way to get Reviews with easy text and email links to send."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6480197)

CW

Casey W.

Office Manager

> "The anayltics dashboard is not very deep and there are times where i didnt receive alerts."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6504344)

JB

Jessica B.

Marketing Manager

> "How easy everything is to use."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496)

Brandon B.

Owner

> "They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your business."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6236312)

WS

Whitney S.

Paralegal

> "I like the platform for messaging to our clients."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590)

SW

Sean W.

Vice President

> "They did provide one less month payment , but that was not even close to many months with no proper service."

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240)

DM

Dickson M.

Cyber security

> "Having discussions assigned to me allows me to quickly begin addressing inquiries and setting up appointments with clients."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751)

TQ

Tyler Q.

Director of Business Development

> "It took 2 billing cycles and a few calls to finally cancel."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434)

DP

Dan P.

Marketing

> "We enjoy gathering reviews from customers that have either purchased a vehicle or serviced a vehicle at our dealership."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4376893)

WS

Whitney S.

Paralegal

> "We had several outages, and it was the worst because our clients could not get ahold of us."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590)

ML

Michael L.

President and Physician

> "I like the ability to integrate my business landline number with SMS capability. "

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175)

Scott S.

Owner

> "the worst company I've ever dealt with!"

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204)

BB

Brendan B.

Sales Consultant

> "So easy to send secure payment links and send mass-messages."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6546850)

Julie Anna E.

Marketing Manager

> "Today I got a 16 step instructions document from a rep, with no help."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016)

AM

Atendi M.

IT Manager

> "It makes handling customer experience easy"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401)

DM

Dickson M.

Cyber security

> "Does not offer notifications or gives too many alerts, is difficult to identify or locate the person you are speaking..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751)

Jennifer K.

Marketing Manager

> "Easy for our employees to use on both mobile and desktop."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136)

TQ

Tyler Q.

Director of Business Development

> "We no longer using Podium due to price."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434)

SW

Sam W.

Service Advisor

> "In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the business."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4923823)

SW

Sean W.

Vice President

> "Continuous IT tickets that had months with inadequate service."

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240)

HR

Heather R.

Office Manager

> "I didn't have any issues with the program while using it"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6540937)

WS

Whitney S.

Paralegal

> "Podium phones is the worst."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590)

WS

Wiatt S.

Receptionist

> "Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in the clinic which makes a..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3487106)

MH

Michaela H.

Marketing Manager

> "Their sales team is relentless and a little on the shady side."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6067297)

JF

Josh F.

COO

> "Podium helps us track our Google reviews, collect payments, and communicate with customers"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829636)

KK

Kat K.

Owner

> "I had to dispute with my credit card company through several months, and now I’m being harassed by them for an outstanding..."

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___4669007)

LV

Leah V.

Admin Assistant

> "We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3559690)

DK

Devon K.

Sales Associate

> "Price was definetely not a good aspect of this product"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6243444)

DP

Dana P.

Brand Ambassador

> "Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above rating."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4787932)

Julie Anna E.

Marketing Manager

> "Communication is a huge issue."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016)

RM

Rowena M.

online seller

> "The Facebook integration makes it simple to turn messages into leads.+ "

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638)

AD

Andy D.

President

> "This has been an awful experience. "

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976)

WS

Whitney S.

Paralegal

> "The interface is user friendly and very easy to navigate."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590)

LA

Lisa A.

Owner

> "Quickbooks lack of integration and sane for PestRoutes"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935)

Jennifer K.

Marketing Manager

> "Easy setup on our website."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136)

ML

Michael L.

President and Physician

> "It was good until I stumbled upon problems on their end, and they do not respond to these problems in a timely fashion. "

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175)

CR

Cheyenne R.

MA

> "Easy to navigate and gets the job done fairly quickly"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937)

KW

Kevin W.

Owner

> "I tried to work through the onboarding team to see if there was something I was missing but couldn't get a response and..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3484335)

RV

Robin V.

Administrator

> "Loved the fact that I could email and text on the same screen."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4319516)

ML

Michael L.

President and Physician

> "I hope they iron out their problems so I don't ever have to speak to anyone at Podium Customer Service. "

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175)

SC

Shauna C.

Operations Manager

> "Our customers are happy with the communication options that we have."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4377565)

MC

Mikey C.

VP Marketing

> "Eventually support dropped off and no longer saw the value in the pricing"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030)

AA

Amanda A.

Insurance Claims Manager

> "We use it daily to text with our customers who love to communicate via text messages."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3297042)

VS

Vikas S.

office manager

> "one potential downside of Podium is its pricing"

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528)

BW

Bird W.

Sales

> "It helps me organize customers, keep communication lines open, and allows me to communicate easily and effectively without..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2649007)

CB

Caitlin B.

Payroll and Tax Coordinator

> "There are updates often that change the layout and can make it difficult to navigate while getting used to the new layout."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3685274)

CG

Carrie G.

Office Manager

> "This will help us track all of our online reviews, help us survey customers, and help us make payment options easier for..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2514294)

EH

Elle H.

Marketing Director

> "The payment processing was not something we could use because it doesn't sync up with your website or inventory."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3940446)

BH

Brooke H.

Admin

> "Text templates make appointment reminders simpler, automated google review invitations sent when we complete a job has..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2519158)

ML

Michael L.

President and Physician

> "They very rarely respond in a timely fashion."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175)

SB

Sheena B.

GENERAL MANAGER

> "the system is very user friendly and the reports for our leads are great to use"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4344340)

Brandon H.

Termite Sales Manager

> "Once you send out reviews to a customer you can’t send another one even if it has been months."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3461872)

MC

Mikey C.

VP Marketing

> "Loved their software and initially their support was amazing, we saw this as worthy of the price tag."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030)

VR

Verified Reviewer

Director

> "However after 3 months of paying for the product it still was not functional and had not been set up correctly. When..."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___3381449)

Isabella H.

Project Analyst

> "What I like the most about this software is that it allows to carry out all its functionalities from a single panel, which..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2495156)

VR

Verified Reviewer

Director of Institutional Sales

> "Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912)

VR

Verified Reviewer

Director

> "Reports and charts coming out of customer interactions is useful for review meetings"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3191188)

KT

Katrina T.

Founder

> "The onboarding extremely poor - missed two scheduled calls, overly complex and time consuming."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___3397918)

RA

Rick A.

Attorney

> "All in one interface, mostly seamless communication portal, partial functionality standalone app."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494)

ZD

Zach D.

director

> "The interface can be a little overwhelming at times."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800)

AW

Amanda W.

Administrative Assistant

> "The texting feature is really convenient for our patients and they like being able to get real-time responses without..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3030785)

CB

Caitlin B.

Payroll and Tax Coordinator

> "There are updates often that change the layout and can make it difficult to navigate while getting used to the new layout."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3685274)

VR

Verified Reviewer

Executive

> "I love how simple it is to navigate and how effective it is to reach out to customers and chat with them when they really..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3396652)

PM

Patrick M.

Client Advisor

> "Hard to navigate between reviews and FB messages"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2501524)

MM

MM M.

Brand Marketing Manager

> "I appreciate the simplicity of it's functionality to reach customers directly and collect reviews."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2648990)

LA

Lisa A.

Owner

> "Quickbooks lack of integration and sane for PestRoutes"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935)

RM

Rowena M.

online seller

> "The Facebook integration makes it simple to turn messages into leads.+ "

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638)

AK

Ashley K.

Director of Marketing

> "The integration was very long and drawn out when we thought it was going to be very straight forward, and the software has..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2515232)

TS

Tammy S.

Client Advisor

> "I also like the integration with our CRM software"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2502934)

MM

MM M.

Brand Marketing Manager

> "I dislike that the integration for the version of Profit that we operate is not functional."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2648990)

JU

Josh U.

Sales Representative

> "Podium is exceptionally easy to use and integrates nicely into my day to day tasks as a Sales Representative. "

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2526091)

ZD

Zach D.

director

> "The interface can be a little overwhelming at times."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800)

JB

Jessica B.

Marketing Manager

> "How easy everything is to use."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496)

Scott S.

Owner

> "the worst company I've ever dealt with!"

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204)

WS

Whitney S.

Paralegal

> "The interface is user friendly and very easy to navigate."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590)

AD

Andy D.

President

> "This has been an awful experience. "

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976)

CR

Cheyenne R.

MA

> "Easy to navigate and gets the job done fairly quickly"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937)

EB

Evan B.

Owner

> "This company is the worst company I have worked with so far in my life."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829478)

VR

Verified Reviewer

Director of Institutional Sales

> "Podium is incredibly user-friendly."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912)

DW

Darren W.

Marketing Coordinator

> "I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2998325)

VR

Verified Reviewer

Director

> "Support team is great"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3191188)

MP

Marina P.

Marketing Manager

> "Also, I think that support doesn't work weekends from when we had an issue and I had to call that I wash I got."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2500826)

[View Reviews](https://www.capterra.com/p/164285/Podium/reviews/)

JS

Joyce S.

Legal Assistant

> "Other features in Kenect - the templates, the requests for review, and requests for payment - make operations smooth and fast as well."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___6870375)

Laurie D.

Owner

> "Kenect did not provide transparency at the time of signing up with their 'renewal clause' that locks their customers 'into' paying for their services..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___7103948)

LV

Lane V.

Business Manager

> "The added feature of review/reputation management provides our firm with the tools to timely and efficiently request reviews."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___6413585)

Laurie D.

Owner

> "It is extremely disappointing to learn that despite our proactive outreach and clear intent to cancel, we are being told we will continue to be..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___7103948)

Laurie D.

Owner

> "The on-boarding process was easy and their customer service team is nice while you are signing up...."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___7103948)

JM

Jason M.

Systems Manager

> "Now, we are receiving calls from clients inquiring why people aren't responding - when we never received a message. If you are looking to be..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655)

JS

Joyce S.

Legal Assistant

> "Kenect is very user friendly, easy to use, and integrates seamlessly with our Cloud management software."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___6870375)

JM

Jason M.

Systems Manager

> "In so doing, the representative claimed our main office phone numbers for all of our locations and we could no longer send or receive texts at all..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655)

JM

Jason M.

Systems Manager

> "The only positive I have for this is that Kenect has been generally responsive to my emails. Although, I do have to repeat myself far too often. "

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655)

SO

Sarah O.

Attorney

> "The price point is insane - I am paying $4k a year when I could be paying $60 a month for the same service."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___6281981)

JM

Jason M.

Systems Manager

> "Their sales team is really good at selling the product features even if they don't work as advertised."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655)

JM

Jason M.

Systems Manager

> "We also had a day where all texting stopped working. "

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655)

MB

Melissa B.

case manager

> "I like the text messages sent and received to our clients are preserved in their Clio client for preservation of the communications for each client..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___3994443)

JM

Jason M.

Systems Manager

> "Now, Request Google Review has stopped working in Kenect, again for no obvious reason."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655)

LM

Lourdes M.

Receptionist

> "I love that I can also share documents instantly with the clients."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___4583721)

NY

Nicholas Y.

President

> "Their support staff doesn't answer phone calls, texts or email. "

[See full review](https://www.capterra.com/p/212906/Kenect/#SoftwareAdvice___4553471)

LS

Lois S.

Paralegal

> "I like that I receive an email telling me I have a Kenect message and can also view the message in the email without having to transfer to the Kenect..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648909)

SO

Sarah O.

Attorney

> "Terrible. "

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___6281981)

PH

Pat H.

Legal Assistant

> "I like that our clients are able to send us documents if they need for us to review and also very quick response from them instead of waiting for a..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2884725)

Azizah A.

Office Management

> "Unfortunately, I don't think I can send many texts at once in this setting. Because of this, I could not reach out to every person on my contact list..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___3823376)

AK

Ann K.

Legal Assistant

> "The biggest benefit of Kenect is the ability to quickly contact a client with a question or information and get a very fast response back."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2649579)

KG

Krista G.

Intake Manager

> "The only con I have is certain integration glitches between our case file management program and Kenect but it's not Kenect's fault."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___3837252)

KB

Kristina B.

Office Manager

> "It allows for my staff to text with clients without giving up their numbers, which is a huge win for them!"

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2911268)

TC

Travis C.

Sales

> "One other small thing is it when I am responding to a customer and lets say I get another message from a different customer, if I click off of that..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2656839)

CR

Cortney R.

Marketing and Communications Manager

> "We have increased our Google reviews by over 20 new submissions from simply being able to send a text with our Google button in it!"

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648457)

JK

Jessica K.

Business Manager

> "Unfortunately it doesn't do all the functions when merged with our DMS, causing us to still have to switch out of the DMS and into web browser for..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2653373)

BH

Brittany H.

Ultrasound Technologist

> "With a simple click, we can also send a review to our patients which has increased feedback and boosted our ratings online."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2649300)

JK

Jessica K.

Business Manager

> "I also feel the app could use a upgrade/updates, it tends to have lag time with notifications & clicking them to open the messages."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2653373)

CR

Cortney R.

Marketing and Communications Manager

> "From being able to communicate via text, which has been so convenient for our clients, to sending Google review requests has been a huge success."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648457)

TC

Travis C.

Sales

> "I then have to proceed to re-type the whole message. And sometimes this can be a pain if you took some time to structure the message properly and..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2656839)

JC

Jolene C.

Parts Manager

> "Very easy to use even out less tech savey employees are able to use this program without problems, saves me a lot of time everyday, texting customers..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648927)

TC

Travis C.

Sales

> "So I am constantly missing out on these leads just for the fact that I have to go through a couple separate steps to get to where I can respond to..."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2656839)

AB

Aaron B.

SALES MANAGER

> "Kenect has increased the ease with which we communicate with customers and also the ease of collecting deposits/payments."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2651257)

JK

Jessica K.

Business Manager

> "When the pandemic happened, we have to close our show room & do curbside service only."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2653373)

JT

Jim T.

Owner

> "I love the idea of texting from my website."

[See full review](https://www.capterra.com/p/212906/Kenect/#SoftwareAdvice___4092005)

AP

Ashley P.

Paralegal

> "It can only attach to one which is hard when a client has multiple accidents."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2967813)

PR

Porsche R.

Parts Manager

> "My customers are able to save time by sending a quick text to see if we have the part that they are needing!"

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648729)

SO

Shey O.

Service Sales Consultant

> "If a customer is assigned to another team or team member I do not see the replies."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648832)

BH

Bonnie H.

Attorney at Law

> "Onboarding process was wonderful, customer service is great, and every day is better with Kenect!"

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___3851806)

LO

Lolly O.

LPN

> "I don't like that I have to refresh my screen before new messages show up."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648483)

BM

Brittany M.

Marketing Manager

> "We are able to keep track of sales, as well as keeping the phone lines free!"

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2651302)

JC

Jolene C.

Parts Manager

> "messages sometimes get lost in the "closed tab""

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648927)

SO

Shey O.

Service Sales Consultant

> "The option with the mobile version to send photos is very handy as well."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648832)

DH

Debb H.

Office Manager

> "sometimes the message goes to the wrong person that is a little frustrating"

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648695)

CV

Conner V.

Service Advisor

> "I like that we can all use the same number and be on the same page when another coworker is off"

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648201)

AH

AARON H.

SERVICE MANAGER

> "Would be lost without in my day to day connectivity with my customers."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2649651)

MR

Mickey R.

Kubota / Landpride Sales

> "Ease of Upload for pictures and documents help with diagnosing issues and expediting transactions."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2652381)

AH

AARON H.

SERVICE MANAGER

> "Would be lost without in my day to day connectivity with my customers."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2649651)

SD

Susan D.

President

> "Kenect is great with their customer service, availability for questions or issues, and responsiveness."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648409)

JK

Jessica K.

Business Manager

> "When the pandemic happened, we have to close our show room & do curbside service only."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2653373)

BM

Brittany M.

Marketing Manager

> "Great for Customer management for all departments; Sales, Parts, and Service!"

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2651302)

SO

Shey O.

Service Sales Consultant

> "If a customer is assigned to another team or team member I do not see the replies."

[See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648832)

[View Reviews](https://www.capterra.com/p/212906/Kenect/reviews/)

## User interface

[Podium](https://www.capterra.com/p/164285/Podium/)

4.25 (526)

[Kenect](https://www.capterra.com/p/212906/Kenect/)

4.63 (93)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Podium

Top features

28/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Text Generation
-   AI Text Summarization
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Communications Strategy Development
-   Compliance Management
-   Content Management
-   Create Content
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbound Identification
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Channel Coverage
-   Multi-Language
-   On-Demand Communications
-   Open Listening
-   Personalization
-   Physical Media
-   Regulatory Compliance
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/164285/Podium/#features)

Kenect

15/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Text Generation
-   AI Text Summarization
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Communications Strategy Development
-   Compliance Management
-   Content Management
-   Create Content
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbound Identification
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Channel Coverage
-   Multi-Language
-   On-Demand Communications
-   Open Listening
-   Personalization
-   Physical Media
-   Regulatory Compliance
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/212906/Kenect/#features)

### Recognition

No recognitions have been awarded to Podium

Kenect is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Podium

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Kenect

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Podium

-   By Podium
-   Located in United States
-   Founded in

Kenect

-   By Kenect
-   Located in United States
-   Founded in

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