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isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals.
We serve global organizations with employees who have complex compensation needs including, merit, equity, spot bonuses, pay for performance, and salary planning.
The basic version of this software is great and easy to use. The team is great when implementing add ons, and the isolved University is full of helpful documents and webinars.
My accountant is completely baffled at the poor job they have done- the mistakes are simply inexcuseable.
It has been excellent, and I appreciate that support is just a phone call away. It's been wonderful to create performance reviews tailored specifically to my company.
The software is not my concern, it is the lack of support when things go wrong.
I enjoy the customization capabilities of iSolved. It is also super useful that the system in cloud based.
The customer service has been horrible and every time I have contacted iSolved, I have received a different answer on the billing.
We like the automated calculating of ovetime per our specific company policy and tracking of vacations, etc. Kelly has been terrific to work with and promptly addressed any concerns we had.
Have to login multiple times to access my payroll. Waste of my time and very frustrating.
I like the ease of the platform our managers all gave positive feedback for our merit cycle. Our implementation team was great and was always so helpful.
The error handling is one of the items that we sometimes struggle with when encountering an error within the application.
Each year we do maintenance and updates in the system and the customer service is great. I enjoy working with the employees at HRSoft and highly recommend this company to other organizations.
Sometimes that error message is not very meaningful and it makes it difficult to determine the cause of the error.
Ease of customization, customer service, amazing implementation team and overall a tool that has great user interface with flexibility.
I am unaware of a way to automate exports data out of the tool, so all exports have to be kicked off by humans.
We are very happy with HRSoft. Their implementation and support staff are great to work with and they've been awesome partners with our highly customized configuration.
The system also produces required reports for approvals, Insider filings, and audit purposes. Workload and error rate has been significantly reduced as a result of implementing this system.
Brian W.: Hi, I'm Brian. I'm the human resources manager for the City of Middleton. Middleton is a small city in Wisconsin, in the Madison area, just recognized as the 18th best place to live for families in Fortune Magazine. I've been here for about four and a half years, and throughout that time, I've used iSolved as our human resources software. I would rate it as a five out of five. Previous to using iSolved, I've used a white label version of ADP. I also have used Paycom as the human resources software for organizations I was with prior to the City of Middleton. I would rate the ADP at about a 3.0 and the Paycom about the same. iSolved has been able to provide us a much better solution. We use iSolved because it's integrated into all the processes in the city. It allows me to manage performance reviews, managed payroll, process payroll, maintain personnel records, support employees with both mobile and computer-based access to their personnel records, their pay statements, and all of the basic processes that get us through day-to-day taking care of our employees. It also has an incredibly powerful reporting process and reporting tools that allow me to not only pull data from the system, but to polish and refine data before I even extract it from the system. When I arrived at the city, iSolved was already the software we used, but I found that it wasn't initially set up the way that I would like to see it as a human resources manager. Working with the support team and customer success teams at iSolved, I was able to further configure the system to automatically process complex elements of our payroll system, including special pays, and to configure it to manage our personnel records in a manner that was in what I would like to see. All of those processes were very simple and guided through for us by the customer support teams. If you're looking at iSolved, I would definitely consider it strongly. It's an excellent software for a mid-market size organization, somewhere between 50 to about 500 employees. It gives tools that allow you to very effectively manage those different sizes of employees, in a variety of organizations that might be private sector or even in the public sector.
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isolved
Top FeaturesHRsoft Compensation Management
HRsoft Compensation Management
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