# Compare isolved vs SurePayroll 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare isolved and SurePayroll based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/164417-225706/iSolved-vs-SurePayroll

---

# isolved vs SurePayroll Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

isolvedSurePayroll2/4 selected

[isolved](https://www.capterra.com/p/164417/iSolved/)[3.9 (646)](https://www.capterra.com/p/164417/iSolved/reviews/)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.2 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

[## isolved](https://www.capterra.com/p/164417/iSolved/)[3.9 (646)](https://www.capterra.com/p/164417/iSolved/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

3.9

Ease of Use

3.9

Customer Service

3.7

Reviews Sentiment

Based on [646 reviews](#user-reviews)

Positive

487

Neutral

68

Negative

91

[## SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.2 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

JA

Based on [305 reviews](#user-reviews)

Positive

241

Neutral

18

Negative

46

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 28,367 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Missing features

Feature ratings

Payroll Management

4.4

Direct Deposit

4.6

Tax Compliance

4.4

W-2 Preparation

4.6

Tax Calculation

NA

82%Fit

Not enough reviews

Feature ratings

Payroll Management

4.3

Direct Deposit

4.8

Tax Compliance

4.3

W-2 Preparation

4.8

Tax Calculation

5.0

User satisfaction

User satisfaction

3.9

User reviews[646](https://www.capterra.com/p/164417/iSolved/reviews/)

Ease of use

3.9

Functionality

3.9

Value for money

3.9

Customer support

3.7

User satisfaction

4.2

User reviews[305](https://www.capterra.com/p/225706/SurePayroll/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.2

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$20Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for businesses of all sizes in the construction, engineering, financial services, manufacturing, healthcare, retail, hospitality and other industries.

Best for

SurePayroll is designed for small businesses and households, including nanny employers, home-based professionals, caregivers, tutors, and accountants.

## User reviews

Pros & cons

JP

Jennifer P.

Product Manager

> "Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7077747)

SB

Sara B.

Payroll and Benefits Admin

> "There are delayed responses or sometimes inconsistencies in responses from customer service."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7078270)

LC

Lisa C.

HR Admin Asst

> "It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7078260)

AF

Ally F.

Office Manager

> "We were overcharged dramatically compared to what was discussed and agreed upon. When we asked for a breakdown — repeatedly, for months —..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6832868)

Ashlee B.

Senior Customer Support Specialist

> "My favorite features are the ability to review company information and news updates, the employee recognition tools, and the capability to..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6373447)

KF

Kathryn F.

Office Manager

> "We routinely have to chase down answers or resolutions rather than the support team proactively working to resolve issues, even those that..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6841824)

KS

Kirsten S.

Implementation Specialist

> "The reporting tab stands out the most, with numerous reports to choose from to support our clients and allow them to audit with ease."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6854270)

NV

Nereida V.

HR Director

> "Turnover metrics report requires develop and it does not work as it should, without you creating a special report"

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6809875)

DS

Diamond S.

Safety

> "quick punch and mobile use is nice when you are punching in remotely for work and not having to use time cards, also having paystubs and..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6788295)

TA

Thomas A.

Owner

> "Now, this has been fine with most of my clients but anyone that uses TD Bank will be completely unable to finish this application as TD..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6655340)

Sagar L.

HR Manager

> "Overall, I do enjoy using iSolved for our payroll processing needs and because they offer good customer service."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7078324)

JO

Joshua O.

Associate Director of Operations

> "Since our organization on has client-level access, I don't feel I can fairly speak to the full range of functions isolved provides."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7004859)

MM

Melissa M.

Scheduler

> "iSolved is an amazing HR solution that has helped us with everything frompayroll processing to onboarding new employees."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6854381)

VR

Verified Reviewer

COO

> "Too much restrictions, and charging for every little thing. "

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7094617)

TM

Tanya M.

HR Manager

> "We thoroughly enjoy iSolved Payroll product. Since switching over to iSolved from ADP we have saved some much time, effort and money with..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6421055)

VR

Verified Reviewer

Director of Operations

> "It was not very user friendly to request time off, find benefit info or timecard info."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7078245)

MZ

Melanie Z.

Payroll Benefits Supervisor

> "The isolved team takes the time to understand your business and supports your goals—whether that’s reducing costs, streamlining processes,..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6778314)

AF

Ally F.

Office Manager

> "Payrolls that only paid mileage, skipping the employees’ actual hours worked."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6832868)

LC

Lisa C.

HR Admin Asst

> "Isolved has made everything so much easier, freeing up some time to focus on other aspects of my job."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7078260)

AB

Aaron B.

CEO

> "The user interface is very dated, and the reporting is kind of a nightmare - lots of reports available, but hard to find what you need..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6634644)

TM

Tracey M.

Client Success HCM Consultant

> "It offers so much for large businesses but doesn't forget the one employee companies."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7111420)

EM

Erica M.

Administrative Assistant

> "I also do not like the customer service, I feel like it's difficult to get in touch with them and there is no one to directly speak to..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6843299)

JN

Jhavi N.

Payroll Specialist

> "Isolved offers a comprehensive, user-friendly platform that streamlines payroll, HR, and benefits management."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6454368)

CH

Cecily H.

OWNER

> "We sent termination notice on 11/20/24 and didn't receive termination paperwork until 12/24 when we were already closed for the holiday."

[See full review](https://www.capterra.com/p/164417/iSolved/#SoftwareAdvice___6643890)

AR

Anahi R.

HR and Payroll Coordinator

> "Managing payroll submissions is also easily handled, allowing for control over earnings, deductions, and taxes."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6403688)

KS

Kayla S.

Payroll System Specialist

> "They do have decent customer support but the issues are always caused by upgrades."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7078482)

VR

Verified Reviewer

CEO

> "I did hire two techs from the resumes they produced but had more and better luck on my own."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7061600)

JN

Jhavi N.

Payroll Specialist

> "Customization options may be limited, and some users report occasional glitches or slow support response times."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6454368)

MQ

Mary Q.

HR and Finance Administrator

> "I find it's very user friendly for both an admin and an employee and is a very comprehensive platform for all of my HRIS needs."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6854483)

JO

Joshua O.

Associate Director of Operations

> "Moreover, employees have reported high levels frustration in locating basic payroll information."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7004859)

LC

Lisa C.

HR Admin Asst

> "Isolved has simplified our difficult payroll process. "

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7078260)

BW

Brian W.

Human Resources Manager

> "As the sytem greows iSolved has failed to update many of the smaller functions in ther core HRIS and instead added functions behind a..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6405008)

JG

Jordana G.

Owner

> "Huge shoutout to \[sensitive content hidden\] l—I’m so impressed already and can’t wait to get started. If you’re in the recruiting space..."

[See full review](https://www.capterra.com/p/164417/iSolved/#SoftwareAdvice___6841893)

MBS

Mary Beth S.

Front desk clerk

> "Inability to view multiple pay stubs at once."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6850272)

Robert F.

Manager

> "I love using isolved for our dependent care accounts. "

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7065584)

LS

Luz S.

HR Director

> "Being on both ends I know if I did not have the prior implementation experience, I would not have known how to further improve the system..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6403683)

VR

Verified Reviewer

COO

> "Pretty good if you know what you are doing and experienced enough to navigate. Although expensive, we found it comprehensive and easy to..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7094617)

TA

Thomas A.

Owner

> "They aren’t sympathetic to the plight clients have when trying to complete this arduous process and basically tell you “tough” when you..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6655340)

JN

Jhavi N.

Payroll Specialist

> "Isolved is an all-in-one platform that simplifies HR, payroll, and benefits management."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6454368)

CH

Cecily H.

OWNER

> "Missing tax filings, missing tax payments, the list of errors goes on and on."

[See full review](https://www.capterra.com/p/164417/iSolved/#SoftwareAdvice___6643890)

NM

Nicole M.

HR Benefits Specialist

> "We really enjoy the different platforms they have to offer, like time and attendance, onboarding, attract and hire."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6854445)

KB

Karissa B.

Product Solutions Specialist

> "There are so many small buttons that sometimes it's hard to identify when there is an issue where the problem is."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6465528)

AE

Andrew E.

Payroll Administrator

> "Overall I am enjoying using iSolved and all the resources available to me now. Plus I feel like I am able to connect with other users if I..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7018212)

CH

Cecily H.

OWNER

> "Issuing the wrong payroll and having to back money out of employee's bank accounts was the most frustrating."

[See full review](https://www.capterra.com/p/164417/iSolved/#SoftwareAdvice___6643890)

HZ

Heather Z.

Owner

> "The customer service for the payroll solutions is prompt and provides great customer service.."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7027011)

BR

Beverly R.

Corporate HR Manager

> "Points tracking, salaried employees who never use a timecard have to go to a timecard to request time off, no way to put notes on the..."

[See full review](https://www.capterra.com/p/164417/iSolved/#SoftwareAdvice___4800708)

MB

Matt B.

Manager

> "The ability to see exactly what employees see within the system is particularly helpful for HR personnel when assisting users."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6467252)

AF

Ally F.

Office Manager

> "On the rare occasions he answered, he’d put us on hold indefinitely and then disconnect. And that was the norm."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6832868)

Cora T.

Payroll Specialist

> "It is extremely easy to navigate and if you do have trouble, the Learn & Grow platform makes it easy to learn!"

[See full review](https://www.capterra.com/p/164417/iSolved/#GetApp___7122094)

AF

Ally F.

Office Manager

> "A complete lack of urgency, communication, or care in fixing anything — no matter how severe the issue."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6832868)

JG

Jordana G.

Owner

> "They walked me through everything clearly, didn’t overpromise, and it finally felt like I found a team that genuinely understands..."

[See full review](https://www.capterra.com/p/164417/iSolved/#SoftwareAdvice___6841893)

PC

Pam C.

Payroll Benefits Administrator

> "For example we have a "wellness" box that we check on our medical benefit to tell the system to give this employee the wellness discount..."

[See full review](https://www.capterra.com/p/164417/iSolved/#SoftwareAdvice___4801542)

VR

Verified Reviewer

Development Manager

> "I appreciated the quick processing with using the issued payment card, too."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7017940)

HZ

Heather Z.

Owner

> "Each time I attempted to resolve they offered a different reason but a year later, the issue still has not been resolved."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7027011)

Tiffany G.

Tax Analyst

> "I handle all taxes for our organization so the tax engine is the most important part for me."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6330487)

JO

Joshua O.

Associate Director of Operations

> "The dashboard design is not very intuitive."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7004859)

WF

Will F.

Director

> "Isolved has been a great partner and quickly resolves support tickets."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7124151)

JT

Jamie T.

HR

> "This system is the worst I've ever used in my 20+ HR/payroll career."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6854389)

EC

Emily C.

Vice President

> "The product works, and has allowed us to do more than our previous interface."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6855672)

Lynne W.

Financial Assistant

> "More than half of the payrolls have been incorrect, requiring manual checks, or destruction of the original checks and having iSolved..."

[See full review](https://www.capterra.com/p/164417/iSolved/#GetApp___6152350)

AE

Andrew E.

Payroll Administrator

> "There is also a ton of resources made available to you to help you improve professionally."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7018212)

TS

THOMAS S.

president

> "Tried to terminate and they told us we had to give 90 days notice which we did and delayed our new company."

[See full review](https://www.capterra.com/p/164417/iSolved/#SoftwareAdvice___6656797)

MJ

Marietta J.

Implementation manager

> "Overall, this is an excellent product that can be tailored to meet your organization's specific requirements."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6842726)

BB

Brendan B.

Sales

> "The security code almost every time you log in is also just a small annoyance."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6591904)

HZ

Heather Z.

Owner

> "The payroll process is streamlined and customer service is helpful."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7027011)

JS

Jason S.

Chief

> "Minor lagging and some delay in back logging."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6353198)

BW

Brian W.

Human Resources Manager

> "Isolved provides a comprehensive suite of functions in a user friendly and effective HRIS package."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6405008)

EF

Esmeralda F.

Accounts Payable and Payroll Administrator

> "Administrators cannot upload a profile photo."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6408001)

Dara G.

Owner

> "The customer service reps were mostly pleasant."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7083777)

EK

Emmanuel K.

Sr. Business Administrator

> "It's not as user friendly as it can be."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___7051122)

JN

Jhavi N.

Payroll Specialist

> "It's a reliable solution for enhancing efficiency, reducing errors, and improving overall workforce management"

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6454368)

AG

Amy G.

admin

> "We asked for a rate reduction and no one followed up and they refused to apply the credits they originally offered."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6387624)

EP

Emily P.

Assistant Controller

> "It was perfect for our company and our time keeping needs on our construction sites."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6659437)

LL

Lindsey L.

ADMINISTRATIVE ASSISTANT

> "just the website itself would lag a lot of if a lot of users were trying to clock in at same time it seemed, if we had problems/issues..."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___5086452)

MC

Mike C.

Director of Human Resources

> "The platform is useful, the training for new platforms has been effective."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6855910)

CH

Cecily H.

OWNER

> "Admin and employee interface is outdated, difficult to use and frustrating."

[See full review](https://www.capterra.com/p/164417/iSolved/#SoftwareAdvice___6643890)

NM

Nicole M.

HR Benefits Specialist

> "I love that their customer service teams are very quick to help when we run into any issues."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6854445)

TA

Thomas A.

Owner

> "Finally, the customer service representatives are oddly robotic and almost seem to be an AI chatbot."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6655340)

AB

Aaron B.

CEO

> "It is an affordable solution that has many features and customizable options. "

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6634644)

AR

Anahi R.

HR and Payroll Coordinator

> "The only issue I've had with iSolved is the login link."

[See full review](https://www.capterra.com/p/164417/iSolved/#Capterra___6403688)

[View Reviews](https://www.capterra.com/p/164417/iSolved/reviews/)

JA

JANINE A.

Business Owner

> "SurePayroll makes payroll and managing employees a breeze!"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___7045403)

AH

Allison H.

Operations Manager and HR

> "Also - I have not tried this in a while, but if you would like to pay a 1099 contractor via direct deposit,..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___7050054)

JA

JANINE A.

Business Owner

> "The customer support is stellar compared to other companies I have worked with, not to mention it being a..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___7045403)

RK

Robert K.

Manager

> "The CSR tried to get us to extend to the end of the year, gaslighting us by stating we wouldn't get year..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6395089)

TK

Terri K.

Owner

> "I changed the payroll service company to QUICKBOOKS/Intuit, the best company, with no hassle."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6810967)

JL

Josephine L.

Regional Manager

> "We asked about adding time tracking and never received the steps for how to get it up and running at our..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6664531)

KF

Kennedy F.

Speech Language Pathologist

> "I like that I get notifications easily to by email when I am being paid."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6698819)

RK

Robert K.

Manager

> "They filed unemployment insurance with the wrong state agency, even though the other taxes were filed with..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6395089)

AH

Allison H.

Operations Manager and HR

> "They provide good support!"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___7050054)

RK

Robert K.

Manager

> "They don't listen to your issue, constantly talk over you and interrupt, and then drop your call if you..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6395089)

JKA

Ja Keya A.

Manager

> "The fact that they help with tax filling is definitely a plus."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6754421)

RD

Robert D.

Sports Director

> "It wasn't the easiest system to use when it can to paying employees. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6571719)

KF

Kennedy F.

Speech Language Pathologist

> "I also love the simplicity of checking my paystubs."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6698819)

RD

Robert D.

Sports Director

> "The customer service wasn't the best either."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6571719)

KF

Katie F.

Owner

> "The process to submitting payroll is quick and simple."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6699318)

JKA

Ja Keya A.

Manager

> "The customer service took a long time to reply"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6754421)

JP

Joseph P.

Principal

> "There are tons of features that I don't even use but it could handle much larger and complex organizations..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113106)

BG

Brad G.

Network Administrator

> "Being a one person LLC company I only pay myself 1 time a year, so the cost is pretty expensive for paying..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135646)

KF

Kennedy F.

Speech Language Pathologist

> "Everything is listed in a way that is easy to understand."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6698819)

JQ

Jorge Q.

Owner

> "Disappointing, not a full-service provider, nickel and dime you."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6705713)

JC

Jean C.

Owner

> "This service I can provide using SURE payroll platform without breaking the client's bank."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123501)

RK

Robert K.

Manager

> "They did not want us to cancel."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6395089)

CB

Charlotte B.

Business Manager

> "The set up process is easier than some because there is a dedicated person who helps you set up a company..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___4813359)

WR

Wayne R.

CEO

> "I found that I did not need it after one month and tried to cancel it but found several months later that I..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6112998)

KF

Katie F.

Owner

> "I am very pleased with SurePayroll because it is user friendly."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6699318)

VR

Verified Reviewer

CEO

> "I used Surepayroll in 2022 and recently heard from the IRS that Surepayroll hasn't submitted my tax..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___6159564)

SK

Soyeon K.

CEO

> "When I was not sure which option was right for me the customer support was super helpful in making decisions"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6132703)

MS

Maria S.

COO

> "I did all the address changes with the govt and it never showed up."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123493)

SK

Sugi K.

vocational rehabilitation couselor

> "I liked the promotion regarding getting free first month but there after, rates went up and up."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6124013)

DC

David C.

Admin

> "My employees have said that the self service portal was difficult to navigate."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123606)

SN

Shawn N.

Operations Manager

> "It also helps that we very rarely need any customer service assistance."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135394)

AS

Acea S.

Owner

> "They will say if you close the account you will not be charged every month but they still do. If there are..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#SoftwareAdvice___4347690)

MB

Mark B.

Owner

> "It only takes 5 minutes/week to process payroll, super easy"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6126458)

SK

Sugi K.

vocational rehabilitation couselor

> "A little frustrated with getting transferred from one customer service rep to another."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6124013)

JC

Jean C.

Owner

> "The pricing is important to a small business and I like the low monthly cost. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123501)

RF

Robert F.

Agent

> "Ask for referrals way too much."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6130714)

MD

Maria D.

Treasurer

> "He has always (the 2 times I needed help over the last 15 months) solved my issue on the first contact."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135456)

LW

Laura W.

Owner

> "Least 40 characters to finish this review so this is what I think is dumb."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6169712)

RA

Rebekah A.

Owner

> "The dashboard offers a wide range of useful information. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113097)

Tiffani Z.

Director Of Operations

> "We miss typed a tax ID number when we originally set up our program and the amount of numbers was even..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3148668)

MO

Matthew O.

Household Employer

> "Very helpful customer success team that called and walked me through the entire setup."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123499)

CH

Carol H.

CEO

> "Not extremely user friendly for someone who is not always in front of the computer."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135619)

DM

Dylan M.

Owner

> "Most affordable, simple solution in an overcrowded, expensive industry"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6140678)

RR

Raymundo R.

IT Manager

> "Perhaps sometimes the logging-in procedure was a bit hard due to the security authentication feature."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___4708458)

BJ

Benjamin J.

Chief Operations Officer

> "It has been an affordable and highly functional resource for us."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6140700)

TS

Tom S.

Owner

> "Not easy to setup sick pay for NJ. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6136018)

SN

Shawn N.

Operations Manager

> "SurePayroll was exactly what our operation was looking for: Ease, Simplicity and Functional."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135394)

SP

Scott P.

CEO

> "Support hold times are 90 minutes plus and I have had to talk to about 7 different people to try and get..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3590579)

JC

Joan C.

Bookkeeper

> "I like it is simple, I can have direct deposit, I can get clear reports and tax compliance. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3886348)

JO

Jacob O.

President

> "I wouldn't use this company if they were the last company on the planet that offered payroll services."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___4643421)

JD

Jackson D.

The Dude

> "Love the ease of use and the tax prep is done for me."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135947)

VR

Verified Reviewer

Owner

> "A customer service rep told me that they didn't build this into the software, my browser offers it, except..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___3404536)

SM

Silvia M.

Owner

> "It was a good experience; I had no issues with the payroll or paying the tax."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6140916)

JL

Josh L.

Owner

> "I called their support, waited on the phone for over an hour (it was during peak season but still)."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___3700972)

JP

Joseph P.

Principal

> "sensitive content hidden\] was extremely helpful in getting everything set up for my client."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113106)

VR

Verified Reviewer

Owner

> "Customer service says they will escalate, and a week later I receive an email that says the exact same..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___3404536)

TB

Todd B.

Owner Psychotherapist

> "I appreciate never having to worry about payroll."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113278)

JO

Jacob O.

President

> "They couldn't care less about customers that desire to cancel."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___4643421)

AG

Alberta G.

Office Manager

> "I like the ease of processing our payroll."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113002)

DM

Debra M.

President

> "The software is fine and user-friendly, but if you ever need customer service, you can count on a 45 minute..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___2762223)

RM

Roy M.

Nanny

> "The team was very helpful in configuring things the right way. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6136845)

AS

Acea S.

Owner

> "The customer care people will lie."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#SoftwareAdvice___4347690)

RR

Raymundo R.

IT Manager

> "Overall Surepay provided all the necessary platforms and features that will suffice for smaller companies."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___4708458)

KC

Kristen C.

Accountant

> "Customer service is needed too frequently and over the last two years, customer service has gone downhill. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3428174)

JP

Joseph P.

Principal

> "I'm extremely happy with my choice for payroll."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113106)

VR

Verified Reviewer

Office Manager

> "You call back and you're placed back in line (now "wait time of over 45 minutes"). "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___3324743)

SM

Silvia M.

Owner

> "It was a great experience working with \[sensitive content hidden\], he offers excellent customer service."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6140916)

BW

Betsy W.

media

> "I'm writing this review because I'm stuck on hold with them now, waiting miserably for a rep to tell me..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3415936)

KN

Kendrick N.

CFO

> "wonderful, i recommend any startup small business to use this service"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6079471)

DV

Donna V.

President

> "I got locked out of my account and tried reaching someone for 2 days."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3356871)

AL

Andrew L.

Realtor Owner

> "Ease of use / \[sensitive content hidden\] the sales rep was very helpful"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6125187)

MH

Michelle H.

MD

> "I finally did sign up and then had problem after problem including them not filing my last quarter taxes..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___2243348)

TB

Todd B.

Owner Psychotherapist

> "It is also very affordable."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113278)

AM

Amy M.

Business Manager

> "We need to change the weekly payday but I can't find the right setting to make it default to the day I want."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___2549808)

AE

Alan E.

Broker Owner

> "Portal is easy to use."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123641)

BW

Betsy W.

media

> "SurePayroll personnel made me feel helpless, confused, and hung out to dry"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3415936)

TP

Tricia P.

CEO

> "It is super easy to use."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6136020)

WB

Walter B.

administrator

> "SurePayroll handles government interactions very poorly, and communicates with its clients about these..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___2746929)

BJ

Benjamin J.

Chief Operations Officer

> "I would highly recommend it to any business operation of any size."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6140700)

SA

Sean A.

Founder

> "Surepayroll gave NO guidance on compliance whatsoever. Once I received the fine they did NOTHING to help..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___2671535)

[View Reviews](https://www.capterra.com/p/225706/SurePayroll/reviews/)

## User interface

[isolved](https://www.capterra.com/p/164417/iSolved/)

3.93 (646)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)

4.15 (305)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

isolved

Top features

31/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/164417/iSolved/#features)

SurePayroll

23/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/225706/SurePayroll/#features)

### Recognition

isolved is recognized as a top-rated tool in 2 Capterra Shortlist reports

SurePayroll is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

isolved

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SurePayroll

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

isolved

-   By isolved
-   Located in United States
-   Founded in 1992

SurePayroll

-   By Paychex
-   Located in United States
-   Founded in 1971

## Popular Comparisons

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3.9

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[isolved](https://www.capterra.com/p/164417/iSolved/)[3.93 (646)](https://www.capterra.com/p/164417/iSolved/reviews/)

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[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.15 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

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[isolved](https://www.capterra.com/p/164417/iSolved/)[3.93 (646)](https://www.capterra.com/p/164417/iSolved/reviews/)

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[isolved](https://www.capterra.com/p/164417/iSolved/)[3.93 (646)](https://www.capterra.com/p/164417/iSolved/reviews/)

vs

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[4.35 (3,038)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.9

Features

4.2

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/133745-164417/Paycor-Perform-vs-iSolved)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.15 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

$20/month

Price

$17/month

4.1

Features

4.7

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-225706/Patriot-Software-vs-SurePayroll)