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Companies looking to innovate their business with AI customer service. Businesses with high support volume are usually a great fit.
For B2B SaaS businesses wanting to reduce the time their CS teams are spending on generic tickets, so they can spend more time on Customer Success.
The Ada team behind it is very dedicated and friendly and always works to improve the product, which gives me confidence in continued improvements and feature rollouts to improve our user experience.
Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back.
Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business.
Two of the products I use started using this and the experience was shitty both times.
The people at Ada are knowledgeable, friendly, and great to work with. The support team is very responsive and helpful as well.
I'm not affiliated with intercom in any way — just a frustrated user.
This is the best and most fun technology that we've implemented for chat deflection and self-help.
The most appealing feature to me was the ability to upload your own data for it to learn. The search feature is getting better and is pretty useful.
The inability to add searchable spreadsheets with reasoning.
This is obviously an innovative feature and it's exciting. The software is very straightforward and easy to use.
I use it almost everyday and I’ll be making a queriable codebase repository as a next step.
The feature I loved was the ease with which I could train it. Yes, I am a part-time techie, but wasn't expecting the training process to be this smooth and painless.
I had an entire business plan in three stops, written with the voice that mirrored mine, with formulas, and a list of the applicable agencies I could send a proposal to.
I havent had anything than joy for this amazing tool. I am looking forward to extent my usage soon.
The ease of access to a vast amount of personal data and content make me feel a bit uneasy on how safe this could be in case something goes wrong.
Ada
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Ada
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