Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Companies looking to innovate their business with AI customer service. Businesses with high support volume are usually a great fit.
Kore.ai accelerates AI value and control with comprehensive AI offerings for work, process and service coupled with an agent platform and no-code tools.
The Ada team behind it is very dedicated and friendly and always works to improve the product, which gives me confidence in continued improvements and feature rollouts to improve our user experience.
Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back.
Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business.
Two of the products I use started using this and the experience was shitty both times.
The people at Ada are knowledgeable, friendly, and great to work with. The support team is very responsive and helpful as well.
I'm not affiliated with intercom in any way — just a frustrated user.
This is the best and most fun technology that we've implemented for chat deflection and self-help.
The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful.
Documentation can be a bit difficult to wade through at times.
Its very easy to create any huge bot in a minutes. I am very much interested and liked to work on it.
Managing the versions of the bots since there is no mechanism to rollback to earlier versions.
User friendly Interface that helps new users to understand the software well and good.
Integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk.
As overall its a great tool. Nice UI/UX as a developer.
Ada
Top FeaturesKore
Ada
--
Kore
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing:
