Capterra Logo
Helping businesses choose better software since 1999

Ada vs Talla: Which is a better fit?

Updated on November 10th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 1,500 reviews from Customer Support users.
% Fit
Not enough reviews
Feature ratings
Support Ticket Management
--
Multi-Channel Communication
--
Live Chat
5.0
Reporting/Analytics
5.0
Knowledge Base Management
4.0
% Fit
Not enough reviews
Feature ratings
Support Ticket Management
4.5
Multi-Channel Communication
3.0
Live Chat
4.5
Reporting/Analytics
4.8
Knowledge Base Management
4.7
User satisfaction
4.6
User reviews14
Ease of use
4.4
Functionality
4.3
Value for money
4.2
Customer support
4.5
4.7
User reviews12
Ease of use
4.7
Functionality
4.3
Value for money
4.8
Customer support
4.9
Price starts from
Yearly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Companies looking to innovate their business with AI customer service. Businesses with high support volume are usually a great fit.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
164470
5 screenshots
No screenshots provided by vendor

Ada

24/50
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Client Portal
  • Configurable Workflow
  • CRM
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Interaction Tracking
  • Inventory Management
  • Real-Time Notifications
  • Role-Based Permissions
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • SSL Security
  • Tagging
  • Website Integration
  • Widgets
  • Activity Dashboard
  • API
  • Call Center Management
  • Chatbot
  • Chat/Messaging
  • Communication Management
  • Customer Communication
  • Customer Database
  • Customizable Branding
  • Email Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Reporting/Analytics
  • Reporting & Statistics
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
See All features
Hide Customer Support Software Features -

Talla

Top Features
28/50
Show Customer Support Software Features +

Ada

--

Talla

--

Ada
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Talla
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ada
  • By Ada
  • Located in Canada
  • Founded in 2016
Talla
  • By Talla
  • Located in United States
Recommendations

Products similar to those you're currently comparing: