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Companies looking to innovate their business with AI customer service. Businesses with high support volume are usually a great fit.
Not provided by vendor
The Ada team behind it is very dedicated and friendly and always works to improve the product, which gives me confidence in continued improvements and feature rollouts to improve our user experience.
Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back.
Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business.
Two of the products I use started using this and the experience was shitty both times.
The people at Ada are knowledgeable, friendly, and great to work with. The support team is very responsive and helpful as well.
I'm not affiliated with intercom in any way — just a frustrated user.
This is the best and most fun technology that we've implemented for chat deflection and self-help.
I like Talla because it is easy to use. I like how it uses natural language processing to allow messaging bots to understand and respond intelligently to commands.
Because we don't utilize Microsoft teams, the multifactor authentication can cause some frustration.
I like that the artificial intellegence is set up so it is easy to teach users how to train your system to make it smarter and respond with the correct response.
If you do not have the basic knowledge of this software its use tends to become a bit confusing.
It does exactly what it's supposed to do. Also, the customer service has been phenomenal: they listen to you and really care about your success, and often will go extra miles to get resolutions.
Previous to Talla, we were using our CRM's built-in knowledge management system. It was difficult to administer and even more difficult for our agents to navigate.
What I liked the most is that we could add a humane touch 24/7 and could automate answers to customers questions. Everything at Talla is available at our fingertips.
When recovering passwords in case of forgetting them, you may experience many problems since the platform needs to fix that part.
Ada
Talla
Top FeaturesAda
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Talla
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