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Ada vs Dowork.ai: Which is a better fit?

Updated on November 10th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 2,199 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
NA
Support Ticket Management
--
Chatbot
5.0
Inbox Management
--
Email Management
--
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
NA
Support Ticket Management
--
Chatbot
--
Inbox Management
NA
Email Management
NA
User satisfaction
4.6
User reviews14
Ease of use
4.4
Functionality
4.3
Value for money
4.2
Customer support
4.5
4.4
User reviews10
Ease of use
4.5
Functionality
4.6
Value for money
4.9
Customer support
4.7
Price starts from
Yearly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Companies looking to innovate their business with AI customer service. Businesses with high support volume are usually a great fit.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
164470
5 screenshots
234771
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Ada

Top Features
19/37
  • Collaboration Tools
  • Conversation Intelligence
  • CRM
  • Customer Portal
  • Customizable Fields
  • Dashboard
  • Data Security
  • Gamification
  • Interaction Tracking
  • Key Performance Indicators
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Real-Time Monitoring
  • Service Level Agreement (SLA) Management
  • Task Automation
  • Video Chat
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automated Routing
  • Autoresponders
  • Call Center Management
  • Chatbot
  • Email Management
  • Inbox Management
  • IVR
  • Knowledge Base Management
  • Language Detection
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Reporting & Statistics
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Dowork.ai

13/37
Show Customer Service Software Features +

Ada

--

Dowork.ai

--

Ada
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Dowork.ai
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ada
  • By Ada
  • Located in Canada
  • Founded in 2016
Dowork.ai
  • By Dowork Technologies
  • Located in United States
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