Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching, Learning, VoC, and Motivation.
It's good to track the progress of all the tickets and do an effective job. It's also facilitates communication with my company colleagues, which I really appreciate.
I hated that I couldn’t sort tickets by account without creating a complex report. If you have the budget, look elsewhere.
I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use.
After struggling for a little bit I completely gave up.
The synchronizing from the sales side he service team is awesome. The flexibility in scaling with pricing and commitment also helps us grow into it.
What I did not like was the long log in process. There were several times when I tried to log in my password was not working.
User-friendly and reliable software. My experience so far is great and I would recommend it.
No alerts to end user when the ticket is passed from one agent to the next.
What I like most about this software is its clarity and ease of use. Communicativeness and the way it works.
Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.
The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.
Just "Too many requests" error that appears repeatedly.
It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad.
That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use.
I've had a wonderful overall playvox experience. I appreciate how simple and user-friendly this application is and how it can help you stay on top of all you need to do every day.
The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts.
Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zoho Desk
Playvox
Top FeaturesPlayvox
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: