Playvox vs QAD Redzone: Which is a better fit?

What I like most about this software is its clarity and ease of use. Communicativeness and the way it works.

Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

Just "Too many requests" error that appears repeatedly.

It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad.

That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use.

I've had a wonderful overall playvox experience. I appreciate how simple and user-friendly this application is and how it can help you stay on top of all you need to do every day.

The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts.

Joe J

Director of Engineering and Continuous Improvement

The experiences have always been positive and the investments have had valuable returns. The part of Redzone I enjoy the most is that they partner with you to ensure you have success.

It appears not many Redzone customers have to use cycle locations so there is very little cycle location development and improvements by the Redzone team. This has been frustrating.

We like the fact that admin app from redzone is very easy to use and highly customisable, The on site coach is coaching experience is very good and effective.

The SPC module is difficult to use effectively and the Compliance module's inability to enforce checks to be completed has been a concern.

The software's ability to be custom tailored to fit an existing procedure is great and very simple to do. The app is very user friendly and easy to teach.

Broad communication was limited to a preset structure (i.e. leaderboard).

We have had some amazing coaches teach us through the process. The coaches work one on one and in group settings to help everyone gain a comfort level using the applications.

We can use the data mining tool within the IOS, but it is not as easily translated to our standard platform.