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Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching, Learning, VoC, and Motivation.
Businesses who need to ensure consistent standards across different processes, locations or teams: quality, safety, hygiene, brand standards, standard operating procedures, management reviews etc.
What I like most about this software is its clarity and ease of use. Communicativeness and the way it works.
Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.
The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.
Just "Too many requests" error that appears repeatedly.
It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad.
That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use.
I've had a wonderful overall playvox experience. I appreciate how simple and user-friendly this application is and how it can help you stay on top of all you need to do every day.
The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts.
The GOA support are amazing. They are always available to helps us to increase our ideas to increase our training with our team.
The product often logs you out when trying to upload photos, this happens on a daily basis. Limits you to only uploading 4 photos when showing damage ect, so limits what you can show on reports.
Their dedication to ensuring a positive user experience has been instrumental in maximizing the benefits of the platform.
There is no possibility to generate more informative reports or reports that can be customized.
Customer support has been amazing with our dedicated client manager readily available and helpdesk very responsive when (rarely) required.
Can't really say there's anything to dislike when you still exploring.
I am now very happy with the audit template. Thanks [SENSITIVE CONTENT]for all your help.
Not sure if I can think of any features that I would change.
Playvox
GoAudits
Top FeaturesPlayvox
GoAudits
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