Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Assembled is built for rapidly scaling global support teams. Our customers include Stripe, Autodesk, Brooks Running, Hubspot, Robinhood, and Restaurant Brands International.
Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching, Learning, VoC, and Motivation.
Great user interface, easy to use, easy to implement, amazing customer service, great reporting package.
The only thing that bothers me is the missing feature of finding the invoices within the platform. The invoice does get send to you, so you can always find it in the email.
We've had a great experience with Assembled. Their team is passionate about workforce management and is rapidly improving their product.
Adding and editing time blocks is a bit clunky to me.
Support is really good and everyone that works in Assembled is super nice and always willing to help. A fantastic piece of software, overall.
The tool is newer, so the UI can be a bit confusing. There's also a bit of a learning curve when you start using it.
The whole Assembled team is super great to work with - very responsive, reasonably flexible, receptive to feedback, and quick to help.
It's very usable and fast. I couldn't find anything at fault with this app.
What I like most about this software is its clarity and ease of use. Communicativeness and the way it works.
Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.
The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.
Just "Too many requests" error that appears repeatedly.
It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad.
That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use.
I've had a wonderful overall playvox experience. I appreciate how simple and user-friendly this application is and how it can help you stay on top of all you need to do every day.
The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts.
Prioritize real-user-identified key features according to your needs to find your best fit.
Assembled
Playvox
Assembled
--
Playvox
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: