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Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching, Learning, VoC, and Motivation.
We serve janitorial, maintenance and security contractors with distributed workforces.
What I like most about this software is its clarity and ease of use. Communicativeness and the way it works.
Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.
The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.
Just "Too many requests" error that appears repeatedly.
It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad.
That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use.
I've had a wonderful overall playvox experience. I appreciate how simple and user-friendly this application is and how it can help you stay on top of all you need to do every day.
The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts.
The Lighthouse team have been fantastic. Any knowledge gaps they are very responsive and have assisted without fuss Great product and would highly recommend.
Multiple inactive users throughout the day which might be due to having bad reception on site.
The team is always available and happy to assist. The software system is the most advanced system that I have seen, the technology is amazing.
We had problems with tracking security guard movements across our sites.
The customer service is fantastic, they have responded quickly to all our questions and needs. They are always asking us for input and improving the product.
The back end system is sometimes difficult to get the type of reports we wanted. However Ben and his team have allways developed and implemented what ever reporting we required.
I like working with the team. They are very helpful and develop what you want.
Nothing, it's very helpful, easy and less papers to carry around and end up losing somewhere.
Playvox
Top FeaturesLighthouse.io
Playvox
Lighthouse.io
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