Playvox vs SafetyChain: Which is a better fit?

What I like most about this software is its clarity and ease of use. Communicativeness and the way it works.

Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

Just "Too many requests" error that appears repeatedly.

It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad.

That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use.

I've had a wonderful overall playvox experience. I appreciate how simple and user-friendly this application is and how it can help you stay on top of all you need to do every day.

The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts.

My overall experience with Safety Chain has been awesome. I love it and hope to see more improvement and capabilities with safety chain at the plant level.

The instances when the system has errors, no description of error until seeking assistance from customer service.

Very positive and our company has improved and become more technologically advance as a result. The partnership with SafetyChain is of the utmost importance and continually expanding.

Performance is sometimes slow or throws an error.

We have identified multiple cost savings opportunities and were able to resolve the issues and save a lot of money. We are also able to monitor dashboards to ensure the process stays in control.

Add/removing fields is very difficult without background configuration.

My experience is being pleasant, and I enjoyed the full implementation of Safety Chain across all the departments, seeing how everyone discovered its potential.

I still haven’t received a formal introduction to cases. Also, sing-offs versus verifications is hard to explain the differences to upper management.