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Decision-makers and developers alike love Plivo for its ease-of-use, quality, reliability, and scalability. Technical decision makers who seek our consultative approach and rich market expertise.
Enterprises to small businesses in India & SEA looking to solve key communication goals - omni channel engagement, seamless workforce management, AI-powered self servicer, data insights and security.
Because it is easy to understand and most important thing, you get excellent customer support that is why i personally used this service and also recommend to others.
The only thing I struggled with is that I had some missed SMS sends INITIALLY that were reported to me by my customers.
Plivo provides excellent call quality, SMS delivery rates, and reliable voice and messaging services. Their documentation is comprehensive.
It's also a bit confusing to navigate. I'm not above learning to use a complex system, it's just that there are some strange things.
The user interface improve a lot for the last released and improve the order of the items. I'd like to see improves in the documentation for developers in the java JDK.
In some cases the documentation is wrong about JDK.
We initially liked their pricing (most appealing) and then once we logged in we found that they had a very nice layout.
Reports available at the user website console is very limited. Statistics available at the user website console is very limited.
Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.
The user experience is very bad. There is no option to duplicate flows, which is essentially the most time-consuming part.
Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.
The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me.
My overall experience is very good, creating workflows in exotel is very easy, even voice quality is awesome, and the dashboard is very user-friendly.
Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region.
It has been great so far. Product is bug free and support is super quick and easy to access.
Maximum call fall under DND. Call landing over the phone delay time is bit heigh.
Prioritize real-user-identified key features according to your needs to find your best fit.
Plivo
Exotel
Top FeaturesPlivo
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Exotel
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